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4.5 out of 5

"Great location. Ideal for busting National Park area. Great friendly staff. Clean and new rooms. Great spa. Easy walk to pub and cafe " More

By a verified traveller on Mon 08 Feb 2021

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Hotel Description

A family-friendly stay in National Park Village awaits you at Plateau Lodge. You'll be 0.8 km (0.5 mi) from Tongariro National Park and 22.9 km (14.2 mi) from Whakapapa Ski Area. Highlights at this motel include free in-room WiFi.

A pampering day can include deep-tissue massages and Swedish massages. Other amenities include a spa tub, laundry facilities, and ski passes. Continental breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of an area shuttle.

Sights in the region of this 3-star National Park Village motel include Tongariro Alpine Crossing and Bridge to Nowhere.

Standard Room, 1 Bedroom, Shared Bathroom, Garden View

Bed Count 1 Full Bed Maximum Occupancy 4 Max
NZ$87* Per night/room 3 Aug. - 4 Aug.

Executive Apartment, 2 Bedrooms, Kitchen, Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Comfort Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Double Room, 1 Double Bed, Private Bathroom, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Bed in Shared Dormitory (Shared Bathroom)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Plateau Lodge ratings based on 82 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Plateau Lodge

Everyone (50) Couples (8) Family (23)
4 out of 5
Great location. Ideal for busting National Park area. Great friendly staff. Clean and new rooms. Great spa. Easy walk to pub and cafe

Posted by on 8 Feb. 2021

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Comment from Hotel Management

8 Feb. 2021 by Andrea

Thank you choosing to stay and explore our world

5 out of 5
Love to stay there .spa is too good.i been there after 2 years and they still remember my all family.

Posted by , from Auckland on 21 Nov. 2020

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Comment from Hotel Management

3 Dec. 2020 by Andrea

Lovely we have been here for while now 10 years and we do enjoy returned guests. Thank you for staying with us once again

3 out of 5

Posted by on 19 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by Andrea

Thank you for your rating

5 out of 5
The receptionist was extremely helpful. More parking in front of the units would be great.

Posted by , from Hamilton, NZ on 8 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Andrea

Thank you for choosing to stay with us, hope to see you another time

3 out of 5
Rooms too small.not enough bedding and sheets for five people even we book specifically for it

Posted by on 7 Jul. 2020

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Comment from Hotel Management

8 Jul. 2020 by Andrea

Interesting you booked five people and not enough beds. Our apartments are standard with the following: Queen bed 2 x Single beds and a Double sofa bed. Your sofa bed was made up ready to go.

5 out of 5
Good place to stay, good water pressure in the showers.

Posted by on 14 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Andrea

Thank you we have alot feedback about our showers- its nice to warm up after a cold day in the outdoors

5 out of 5
Lovely shared facilities, clean and well maintained. Would stay again.

Posted by on 30 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Andrea

thank you for choosing to explore our world

4 out of 5
Everything was great. I’d definitely stay again. However, they do charge $5 for wifi per 24hrs and it was completely impossible to use. This definitely should be a free service or they need to improve their speed/functionality.

Posted by on 21 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Andrea

Thank you for your feedback. Wifi is normally pretty good. It reaches all our rooms and even our campground

4 out of 5
Arrived late and left early so not much opportunity to form an opinion, but no complaints.

Posted by on 31 Oct. 2019

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Comment from Hotel Management

31 Oct. 2019 by andrea

Thank you for choosing to stay with us

4 out of 5

Posted by on 16 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Andrea

Thank you for choosing to stay and explore our world

Property Features

As a guest of Plateau Lodge, you'll find a spa tub, a terrace, and tour/ticket assistance. The family-friendly Plateau Lodge also features gift shops/newsstands, a garden, and a fireplace in the lobby. The front desk is open around the clock. A complete renovation of Plateau Lodge was completed in February 2020. Smoking is allowed in designated areas at this 3-star National Park Village motel.

  • 25 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1993
  • Childcare (surcharge)
  • Ski lift tickets
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Transport

  • Airport: Taupo (TUO) (94.2 km / 58.6 mi)
  • Property shuttles: Area shuttle

Room Amenities

Plateau Lodge offers 25 accommodations. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Housekeeping (daily)
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.

Room service (during limited hours) is available.

Spa Services

  • Massages
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 8:00 PM. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 8:00 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Plateau Lodge

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch.

  • No lifts
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: NZD 5.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 19 for adults and NZD 19 for children (approximately)
  • Late check-out fee: NZD 55.00 (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Plateau Lodge
  • Plateau Lodge National Park Village
  • Plateau National Park Village
  • Plateau Lodge Motel
  • Plateau Lodge National Park Village
  • Plateau Lodge Motel National Park Village

You should know

  • Reservations are needed for massage services. For reservations, contact the motel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.