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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property
Hotel with free breakfast, a short walk to Manhattan Cruise Terminal

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
1 bedroom, pillow-top beds, in-room safe, desk
Exterior
Exterior
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is NZ$291
includes taxes & fees
2 July - 3 July

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪6 min walk‬
  • Broadway
    ‪11 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(47 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, City View

8.4 out of 10
Very good
(60 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

7.6 out of 10
Good
(47 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, City View

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

7.8 out of 10
Good
(57 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Extra Floor Space)

7.4 out of 10
Good
(35 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room

8.4 out of 10
Very good
(30 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.6 out of 10
Excellent
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Holiday Inn Express New York - Manhattan West Side by IHG puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum. Highlights at this hotel include free buffet breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include concierge services, a 24-hour front desk and express check-out. Each morning free breakfast is served. .Attractions within a 15-minute walk of this Manhattan hotel include Jacob K. Javits Convention Center and Times Square.

What's nearby

  • Manhattan Cruise Terminal - 6 min walk - 0.6 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km
  • Rockefeller Center - 19 min walk - 1.6 km
  • Madison Square Garden - 3 min drive - 2.5 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪DBL/ Dive Bar Lounge - ‬3 min walk
  • ‪Back Pocket Bar - ‬3 min walk
  • ‪Anejo - ‬3 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Polish, Russian, Spanish

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  • Pet-friendly
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express New York - Manhattan West Side by IHG?

Holiday Inn Express New York - Manhattan West Side by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express New York - Manhattan West Side by IHG?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express New York - Manhattan West Side by IHG on 2 Jul 2025 start from NZ$291.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Holiday Inn Express New York - Manhattan West Side by IHG a romantic place to stay?

Romance packages, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Express New York - Manhattan West Side by IHG.

Is Holiday Inn Express New York - Manhattan West Side by IHG family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express New York - Manhattan West Side by IHG is a hit with families.

Does Holiday Inn Express New York - Manhattan West Side by IHG serve breakfast?

Yeah, our visitors adore the free buffet brekkie here! Served daily between 7:00 AM and 9:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Express New York - Manhattan West Side by IHG?

No, Holiday Inn Express New York - Manhattan West Side by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express New York - Manhattan West Side by IHG?

No, only service animals are allowed.

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 813 out of 1962 reviews
Rating 8 - Good. 561 out of 1962 reviews
Rating 6 - Okay. 323 out of 1962 reviews
Rating 4 - Poor. 142 out of 1962 reviews
Rating 2 - Terrible. 123 out of 1962 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

rene

Stayed 5 nights in Mar 2025

8/10 Good

Marisol

Stayed 4 nights in Mar 2025

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Good option on the cheap and cheerful side

With this hotel it’s all about the stay - good price and a reasonable location for Times Square, Intrepid, subway - all within 10 minutes walk or so. We got a good price compared to more up market hotels so happy to trade off style v functionality. The hotel was very busy and seems to attract large groups. This meant the included breakfast was often standing room only and a bit chaotic with food coming and going all the time. The staff do their best to keep on top of it and the options were generally very good. The rooms were a good size and the city view rooms definitely have a view! Housekeeping was up to scratch and efficient, rooms were clean
2 double bed city view room
Part of breakfast selection, also fruit, yoghurt, cereal. Eggs & sausage on most days
Stayed 4 nights in Mar 2025

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
3 blocks from times square Good amanities and breakfast Rooms are bit small but its new york so we expected that Good staff
Stayed 3 nights in Mar 2025

8/10 Good

Nichole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, this hotel is always a good option when traveling with kids.
Stayed 4 nights in Mar 2025

10/10 Excellent

James

Perfect
Stayed 2 nights in Mar 2025

8/10 Good

LAURA Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were small but functional. The front desk staff was great! The property is remodeling so there is scaffolding sand dumpsters. No outside seating at all.
Stayed 3 nights in Mar 2025

6/10 Okay

Tim

Stayed 1 night in Mar 2025

10/10 Excellent

Marinelle

Stayed 3 nights in Mar 2025

10/10 Excellent

Gener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

Ramon, Cary

The Holiday Inn hotel in Manhattan did not have a room for me when I arrived to the reception desk by 10pm. They simply said that they had overbooked on purpose. I had to search, rent, pay, and go to another hotel room after the late hour. Very bad.
Stayed 1 night in Mar 2025

10/10 Excellent

William

Stayed 2 nights in Mar 2025

2/10 Terrible

Tim

Stayed 1 night in Mar 2025

8/10 Good

Gokul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2025

10/10 Excellent

Andreyna D, kissimmee

Stayed 6 nights in Mar 2025

6/10 Okay

Jeff

Stayed 4 nights in Mar 2025

8/10 Good

Abner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area of hells kitchen. Close to time square...
Stayed 3 nights in Mar 2025

4/10 Poor

Byron, Port Saint Lucie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We picked this property for my daughter‘s 21st birthday trip to New York City. We were trying to keep the cost down so we picked an affordable option but a name we have known and used in the past. Well, this isn’t the Holiday Inn Express type of experience we were used to. The hotel is in a roughly 10 story building which wasn’t unexpected as I had seen the property online before we went and we understand that it’s in the city. The rooms are very small. Our room came with two double beds with two people can barely fit on them so sleeping was rough. Our “first” room faced the rear of the property, and we looked out the window and saw probably 100 white plastic trash bags filled with who knows what, several old plastic lounge chairs all piled up, construction debris and just general trash strewn about. Pretty unsightly to say the least. We were really shocked that the hotel did not address this and clean this up and had this visible for guests to see. I believe it is their property, but don’t know that for sure but needs to be cleaned up. Also, the toilet leaked in this room all over the floor. We brought this to the attention of the front desk and requested a room change. They said they had no more rooms available for that night, but we could be moved the next day. We took them up on this and were moved to a room facing the street but seemed even smaller. Breakfast was fair, packed each day.
Stayed 3 nights in Mar 2025

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A small space that was able to accommodate our needs. Great location to the bus and subway.
Stayed 8 nights in Mar 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Andrea

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Problem was the smell of disinfect and bleach was overpowering , allergic reaction I had changed room worse as I wasn’t aware that I couldn’t open the window only one side an inch . Horrible experience , night shift rather cold response as I had no sleep for 2 nights asking for a late check out . Had to pay $239 for a whole night even though checking out at 2 pm . Never will choose a holiday inn again . Breakfast ok first day second day not for me as I preferred items on first day , but that is just a side note which has nothing to do with quality of food . not healthy frozen omelette …taste ok.
Stayed 2 nights in Mar 2025

6/10 Okay

ROGER

Stayed 4 nights in Mar 2025