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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property
Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Standard Room, 2 Double Beds, City View
Free daily buffet breakfast
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room
The current price is NZ$198
includes taxes & fees
19 Jan - 20 Jan

Explore the area

View map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(66 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(50 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(38 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

8.6 out of 10
Excellent
(53 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(73 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(34 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Sheraton New York Times Square Hotel

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3.7 out of 5, Good, 6,480 reviews
The price is NZ$333
includes taxes & fees
19 Jan - 20 Jan
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About the area

New York

Holiday Inn Express New York - Manhattan West Side by IHG places you in the centre of New York, within just a 15-minute stroll of popular places like Manhattan Cruise Terminal and Jacob K. Javits Convention Center. Highlights at this hotel include free buffet breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Other amenities include a 24-hour front desk, express check-out and a corner/local shop. Each morning free breakfast is served. .Attractions within a 15-minute walk of this Manhattan hotel include Times Square and Broadway.

What's nearby

  • Intrepid Sea, Air and Space Museum - 5 min walk - 0.5 km
  • Manhattan Cruise Terminal - 6 min walk - 0.6 km
  • Jacob K. Javits Convention Center - 10 min walk - 0.8 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪Sullivan Street Bakery - ‬3 min walk
  • ‪Cantina Rooftop - ‬2 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Hampton Inn Manhattan/Times Square South
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
3.9 out of 5, Good, 2,013 reviews
The price is NZ$230
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express New York - Manhattan West Side by IHG?

Holiday Inn Express New York - Manhattan West Side by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express New York - Manhattan West Side by IHG?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express New York - Manhattan West Side by IHG on 19 Jan 2026 start from NZ$198.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Holiday Inn Express New York - Manhattan West Side by IHG a romantic place to stay?

Romance packages, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Express New York - Manhattan West Side by IHG.

Is Holiday Inn Express New York - Manhattan West Side by IHG family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express New York - Manhattan West Side by IHG is a hit with families.

Does Holiday Inn Express New York - Manhattan West Side by IHG serve breakfast?

Yeah, our visitors adore the free buffet brekkie here! Served daily between 7:00 AM and 9:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Express New York - Manhattan West Side by IHG?

No, Holiday Inn Express New York - Manhattan West Side by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express New York - Manhattan West Side by IHG?

No, only service animals are allowed.

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 991 out of 2372 reviews
Rating 8 - Good. 692 out of 2372 reviews
Rating 6 - Okay. 381 out of 2372 reviews
Rating 4 - Poor. 166 out of 2372 reviews
Rating 2 - Terrible. 142 out of 2372 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

4/10 Poor

Pamela Mae

Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, amenities
really CLOSE to cruise port, like 5 min walk. highly recommend for pre cruise
Stayed 2 nights in Oct 2025

6/10 Okay

Faith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location....but we kept having an issue with the toilet. Breakfast was ok but it was extremely crowded.
Stayed 3 nights in Oct 2025

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room. Couldn't not even pass each other without someone having to move on to a bed. No room whatsoever. checked in and had 1 towel for a family of 4. Requested more and had to call 3 times over a couple of hours before we got them. Day 2, housekeeping came and took all of the towels... did not even leave a hand towel. Towel chase began again. Very loud, 6th floor, could hear street noise like the windows were open and hall noise. Staff not super friendly, just very transactional.
Stayed 2 nights in Oct 2025

10/10 Excellent

trevor, Horsham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room ..staff great.. breakfast sufficient
Stayed 13 nights in Oct 2025

4/10 Poor

Cristian

Travelled with family
Disliked: Staff & service, amenities
Not happy at all with this booking. No early check-in even if you pay. There was only 1 employee. We arrived early and the front desk employee said no early check-in. She did take out luggage so that we could go and have something to eat. We came back 1 earlier than Check-in and she told us the room was not ready and told us to seat and once ready she’ll come for us. Time passed and by 3:30 there was a huge line if people checking in and when approached her to tell her we were waiting for us she told us to get in line. We ended up getting to the room around 4:30 only to find the smallest bedroom, with the smallest beds and very small bathroom. We could barely get around. Terrible service. Will definitely not come back. NOT recommended.
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric Camille

Stayed 1 night in Sep 2025

8/10 Good

Ishmary

Travelled with family
Liked: Staff & service
Reservation staff was rude over the phone and should not be working in costumer service.
Stayed 2 nights in Oct 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel front is under construction so we almost missed the building. The little sign caught our eye. A school grade from Glasgow Scotland stayed on the same floor we were on and the teens ran up and down the hall slamming doors well into the early morning. As a light sleeper this didn’t work out so well for me, but I am glad to see the school experiencing New York! As we were leaving, another school was coming in.
Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Stayed 3 nights in Sep 2025

6/10 Okay

Jacqueline

Travelled with family
Stayed 2 nights in Sep 2025

6/10 Okay

LUIS

Stayed 7 nights in Sep 2025

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok, horrible staff the woman who clean have no manners
Stayed 2 nights in Oct 2025

10/10 Excellent

HUGO HENDRICK

Stayed 8 nights in Sep 2025

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was okay. It appears that breakfast was made in the microwave, eggs had no flavor. Sausage and potatoes were a little iffy. Let's talk about the elevator, that took forever. Then there was the cleaning process was odd. Cleaning lady wanted to clean at 4pm; that's an unusual time. We would typically get back to the hotel at 4pm to rest, so that in the night we would go out again. For those reasons, lm rating hotel 2-3 stars.
Stayed 5 nights in Oct 2025

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Had a nice clean room and the hotel was in a good location. Staff was friendly and accommodating to our needs. Highly recommend this Hotel
Stayed 2 nights in Oct 2025

4/10 Poor

Leyda

Travelled with family
Disliked: Amenities
The tv was broken and they sent people to fix 3 times but never fixed it. They finally put me in another room for our final night. Was not able to watch live baseball games uninterrupted. The air wasn’t working either. It was set at 64 but the room stayed at 75. Lastly there are only 2 elevators used for everyone including cleaning crews so there was a 10-15 minute wait to go up or down. Ended up using stairs for the 6 floors
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in NYC…very pleasant stay. I will be returning soon!
Stayed 3 nights in Sep 2025

6/10 Okay

Mark Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic HIX breakfast very busy. Rooms were clean but small. Staff polite and helpful. Good location.
Stayed 5 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clea room. Small. Breakfast was plentiful Staff friendly at check in
Stayed 1 night in Oct 2025

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to drive in from out of state.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jalees

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just make sure to look for parking near the hotel. The Hotel parking is over priced however there are additional options near by. The staff is great and they regularly checked in to make sure we had all supplies without us asking.
Stayed 5 nights in Sep 2025

8/10 Good

Ralph

Stayed 3 nights in Oct 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Apparently, before we arrived, there was a construction work, all the earth and cement fell on the windows, completely darkening the view if I told one of the employees to indicate it and he told me that he would talk to them to clean the window and no one ever did it, also the curtain in the room (912) does not work and we slept with total clarity every day. In everything else it was very good..
Dirty window
Dirty window
Dirty window
Stayed 5 nights in Sep 2025