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InterContinental New York Times Square by IHG

5.0 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for InterContinental New York Times Square by IHG

1 bedroom, premium bedding, minibar, in-room safe
Exterior
Exterior
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry
The current price is NZ$531
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
300 W 44th St, New York, NY, 10036
  • Times Square
    ‪3 min walk‬
  • Madison Square Garden
    ‪11 min walk‬
  • Rockefeller Center
    ‪11 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds (Low Floor)

1 bedroom, premium bedding, minibar, in-room safe

Classic Room, 2 Double Beds (Low Floor)

9.0 out of 10
Wonderful
(51 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (Midtown View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Double Beds (Midtown View)

8.6 out of 10
Excellent
(40 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Corner

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Corner

8.8 out of 10
Excellent
(28 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Designer toiletries, hair dryer, slippers, towels

Classic Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Midtown View)

Junior Suite, 1 King Bed (Midtown View)

Junior Suite, 1 King Bed (Midtown View)

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Manhattan)

Suite (Manhattan)

Suite (Manhattan)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Skyline View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Skyline View)

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Corner (Midtown View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Corner (Midtown View)

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Skyline View)

Junior Suite, 1 King Bed (Skyline View)

Junior Suite, 1 King Bed (Skyline View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Corner

Classic Room, 1 King Bed, Corner

Classic Room, 1 King Bed, Corner

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Classic Room, 2 Double Beds

8.8 out of 10
Excellent
(36 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Designer toiletries, hair dryer, slippers, towels

Classic Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Mobility Accessible (Midtown View)

Designer toiletries, hair dryer, slippers, towels

Premium Room, 2 Double Beds, Mobility Accessible (Midtown View)

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed (Low Floor)

1 bedroom, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed (Low Floor)

9.0 out of 10
Wonderful
(33 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

8.0 out of 10
Very good
(24 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Midtown View)

Premium Room, 1 King Bed (Midtown View)

Premium Room, 1 King Bed (Midtown View)

9.2 out of 10
Wonderful
(21 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A luxury stay in the heart of New York awaits you at InterContinental New York Times Square by IHG. Within just a 10-minute stroll, you'll find Times Square and Bryant Park. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. Full breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute walk of this 5-property class Manhattan hotel include Madison Square Garden and Rockefeller Center.

What's nearby

  • Times Square - 3 min walk - 0.3 km
  • Madison Square Garden - 11 min walk - 1.0 km
  • Rockefeller Center - 11 min walk - 1.0 km
  • Empire State Building - 15 min walk - 1.3 km
  • Grand Central Terminal - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 1 min walk
  • Grand Central - 42 St. Station - 14 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Famous Famiglia Pizza - ‬1 min walk
  • ‪John's Pizzeria - ‬1 min walk
  • ‪Times Square Eatery - ‬1 min walk
  • ‪Iron Bar & Lounge - ‬1 min walk
  • ‪Fushimi - ‬2 min walk

About this property

InterContinental New York Times Square by IHG

Luxury hotel with 24-hour fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 11 meeting rooms.

WiFi is free in public spaces. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the luxury InterContinental New York Times Square by IHG. For a fee, parking is available.

This 5-star New York hotel is smoke free.

  • 607 guestrooms or units
  • 36 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
InterContinental New York Times Square by IHG offers 607 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish

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The Westin New York at Times Square

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 4,812 reviews
The price is NZ$527
includes taxes & fees
1 Sept - 2 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 42 for adults and USD 21 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Designer stores
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 36 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 300 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.91 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Laundry facilities
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 42 for adults and from USD 21 for children
  • Self-parking fee: USD 80 per day
  • Pet fee: USD 300 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel New York Square Times
InterContinental New York Times Square
Intercontinental New York Times Square Hotel New York City
InterContinental New York Times Square Hotel
InterContinental Times Square Hotel
InterContinental Times Square

Frequently asked questions

What is the cancellation policy at InterContinental New York Times Square by IHG?

InterContinental New York Times Square by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental New York Times Square by IHG?

As of 18 Aug 2025, prices found for a 1-night stay for 2 adults at InterContinental New York Times Square by IHG on 1 Sept 2025 start from NZ$453.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental New York Times Square by IHG?

Yep, InterContinental New York Times Square by IHG has a self car park for USD 80 per day.

What makes InterContinental New York Times Square by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at InterContinental New York Times Square by IHG.

Is InterContinental New York Times Square by IHG family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that InterContinental New York Times Square by IHG is a hit with families.

Does InterContinental New York Times Square by IHG serve breakfast?

Yep, full brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at InterContinental New York Times Square by IHG?

No, InterContinental New York Times Square by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental New York Times Square by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at InterContinental New York Times Square by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at InterContinental New York Times Square by IHG?

Dogs are welcome at InterContinental New York Times Square by IHG, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

InterContinental New York Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1011 reviews
Rating 8 - Good. 210 out of 1011 reviews
Rating 6 - Okay. 102 out of 1011 reviews
Rating 4 - Poor. 40 out of 1011 reviews
Rating 2 - Terrible. 54 out of 1011 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in May 2025

10/10 Excellent

annie

Liked: Amenities
Great
Stayed 3 nights in Apr 2025

10/10 Excellent

Alving

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot if you want to see central Manhattan and time square or the central park. Highly recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpfull.
Stayed 1 night in May 2025

10/10 Excellent

Felipe de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanness
Stayed 3 nights in May 2025

10/10 Excellent

Skylar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in May 2025

10/10 Excellent

SAYED, GAITHERSBURG

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, very convenient location. Very clean and the staff was excellent. Never had to wait more than 30 seconds for an elevator.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lovleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was at very close proximity to Times Square. The parking too is available just across the street. Their Vallet service team is very prompt and will be quick to guide you. The concierge was helpful and guided us on the various points of interest nearby. Also their customer service team provided us details on the IHG's Ambassador programme and we were very happy to enrol for it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Wendi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property for four nights in April 2025. All of the staff I worked with were very pleasant and helpful. I splurged on a corner room so I could have a view of the busy streets and city. The first room I was assigned was on the 14th floor and had a less-than-exciting view. I arrived later in the evening, so there were no other rooms available, but they agreed to move me the next day. I was able to pack my bag and leave it in the room and go out and enjoy the day. When I returned, they moved me to a room on the 27th floor that had a spectacular view of 9th Avenue. I was very happy! They delivered my bag to the new room quickly, then also delivered a complimentary fruit plate for the trouble. The room was very comfortable and spacious. The hotel bar and restaurant, The Stinger, was a convenient place to meet with friends and had a good selection of food and drinks. This hotel is conveniently located in the theater district, in walking distance to most shows. It is surrounded by the vibrant Hell's Kitchen neighborhood, full of restaurants, bars and entertainment, and right across the street from Birdland jazz club.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean and pristine the property was! Also very close to many restaurants and attractions in the city.
Stayed 1 night in Apr 2025

10/10 Excellent

staci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family weekend to celebrate our 7 year old granddaughters birthday!
Stayed 1 night in Apr 2025

6/10 Okay

Laura

Travelled with family
Liked: Staff & service, amenities
Great views and right in the heart of Times Square.
Stayed 3 nights in Apr 2025

10/10 Excellent

Namrata

Stayed 1 night in Apr 2025

10/10 Excellent

Zaid

Stayed 2 nights in Apr 2025

6/10 Okay

Ivalyn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Happy with room but unhappy with following issue

I recently stayed at the Intercontinental Times Square and was generally impressed with the quality of the room and the breakfast offerings. The room was comfortable and well-maintained, and the breakfast was truly excellent — both in terms of variety and quality. However, my experience was significantly marred by issues related to billing and the use of the $35 daily credit. Despite not consuming any minibar items, I was still charged arbitrarily. Additionally, after check-out, I noticed further inaccurate charges on my account. Another inconvenience was the breakfast process. Even though breakfast was included in the room rate, I was still required to sign a receipt and provide my room number both at the restaurant entrance and again on the bill after each meal. This process felt unnecessarily repetitive and could have been streamlined for a better guest experience. Attempts to resolve these issues via phone were met with unhelpful responses from staff members, who seemed unwilling to listen or assist in any meaningful way. The one redeeming factor was the hotel manager, who was attentive, professional, and genuinely tried to resolve the issues I faced. It's unfortunate that a hotel of this caliber, with a five-star rating, is let down by poor operational systems and service inconsistencies. With some improvements in communication, billing accuracy, and internal coordination, the overall guest experience could be greatly enhanced.
Stayed 2 nights in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convinient
Stayed 4 nights in Apr 2025

10/10 Excellent

Charles, Middleboro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Apr 2025

10/10 Excellent

Cleston, Irlando

Stayed 2 nights in Mar 2025

10/10 Excellent

JOANNE M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay! Looking forward to returning!
Stayed 2 nights in Apr 2025

2/10 Terrible

jaz

Disliked: Staff & service
Theft from my room, uncourteous staff, dated rooms, traffic could be heard from our room. The rooms were dated. Not worth the money we paid.
Stayed 4 nights in Apr 2025

8/10 Good

Maley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The carpet in the rooms and hallways was in bad shape. Did not look, feel or smell clean.
Stayed 2 nights in Mar 2025

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, room comfy and room service was delicious. Great bars over the road too.
Stayed 2 nights in Mar 2025

4/10 Poor

Xuheng

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2025