"Had an enjoyable stay. Room was small but you were only there to sleep so ok. Felt safe and close to eateries, buses and Broadway " More

By a verified traveller on Fri 29 Sep 2017

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Hotel Description

Row NYC puts you in the heart of New York, within steps of popular attractions like Music Box Theatre and The Majestic Theater. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a bar/lounge.

All rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, free wired Internet and iPod docks. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Additionally, safes, hairdryers and phones are available.

District M is open for breakfast and dinner. Additionally, you'll find free WiFi in public areas, a fitness centre and a 24-hour business centre. Continental breakfast is available daily between 7 AM and 11:30 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a short walk walk of this 4-star Midtown hotel include Times Square and Broadway.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$126 per night

Superior Room (ADA)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room (Two Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Row NYC ratings based on 10 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Row NYC

Everyone (10)
3 out of 5

Posted by on 13 Apr. 2019

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4 out of 5

Close to all amenities and Time Square

Had an enjoyable stay. Room was small but you were only there to sleep so ok. Felt safe and close to eateries, buses and Broadway

Posted by , from Australia on 29 Sep. 2017

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3 out of 5

A hotel with potential

Location wise this hotel scores a 10/10. In terms of what would take the Row NYC from average to good or event great is the following: 1. All staff need to be trained in delievering world class customer service - I witnessed a lot of moaning and groaning from staff 2. Bedding should be changed every second day 3. If a guest advises that there is a problem with the room don't brush it off and make excuses, take the time to listen and investigate 4. Think of ways to improve the wait times for the front desk - You have travellers who have been on flights for 15 + hours and the last thing they want to do is wait in line for 15 mins

Posted by , from Sydney on 20 Aug. 2017

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2 out of 5

Good location near Time Square

The worst check in and check out procedures I have ever experienced. One hour to check in and 45 minutes to check out.

Posted by on 4 Mar. 2017

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3 out of 5
Pros: Food hall connected. The staff response when I complained about the noise and discomfort caused by other guests.
Cons: Provide a more private area for computer and printing access. Business centre for example.
Location: Location good if you are keen to be close to Time Sq, Broadway shows and central to go places in that area.
Check in queue was so slow and too long. We booked a double room and was put in a room that was tiny with two very small single beds. Bathroom was so small only one person could stand in at one time with no cupboard space or drawers for makeup etc. On our first night there were loud noisy drunk people and going up and down corridor from 1.00am, I called security by 5.30 am it took them 30 minutes to tell them to be quiet. I complained, got a room change to another floor and was put in a room with two double beds and a huge bathroom. The bathroom alone was bigger than the previous room from the first night. The room was designed for guest in wheelchairs so it was a great size and very comfortable. The Concierge desk ALWAYS busy and you had to queue for assistance. The hotel lobby extremely busy as there is a bar and affordable and a great food hall connected to it. Location good if you are keen to be close to Time Sq, Broadway shows and central to go places in that area. Hotel lobby and lifts were always congested getting in and out of hotel and into lifts, so not the most calm or relaxed environment. Computer access was set up in an open and public area. When doing internet banking and printing there was no privacy.

Posted by on 22 Nov. 2016

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1 out of 5

Very dirty and small rooms

We arrived at 12am and was told no rooms and they will transfer us to another hotel. I have. Young family with two young girls i said no so they gave me a room which was very dirty, blood and urine stains on the toilet. I cleaned it up before allowing my family to touch anything. Got the hotel to give the room that I booked but the room was stil very small and is not kid friendly. I would recommend this to my friends and families.

Posted by , from Raju on 17 Jul. 2016

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3 out of 5

Hotel overcharged credit card

Wotif site falsely advertises inclusion of WiFi however the hotel will change $20/day for services not provided. Very disappointed to lose $187AU during my stay charged extra to mycredit card without authority

Posted by on 25 Aug. 2015

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2 out of 5

Beware compulsory charges.

We had 2 main complaints. Firstly the air conditioning unit was in the room. Which meant it was noisy and made it difficult to sleep. The second and more irritating complaint was the "compulsory charges" that were added to the bill after we had paid for the room and couldn't back out. After we had paid for the room we were informed that there may be additional charges. When we checked in we were told that these were compulsory charges but were informed that they had already been paid. But when we went to check out we were told they weren't paid and therefore had to be settled. To me it seems disingenuous, if there are compulsory charges they should be included in the cost of the hotel room. I've used wotif multiple times with usually satisfactory results. This has definitely left a bitter taste in my mouth.

Posted by on 23 Aug. 2015

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4 out of 5

A great location for shows, shopping, bars and re.

Pros: Location
Cons: Fridge in room would be good
Had a great time , shopping, going to shows, dinning out and riding the double decker bus.

Posted by , from Darwin, Australia on 29 May 2015

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4 out of 5
Pros: Location
Cons: Lift
Location: Perfect
Facilities: Typical; Value: Reasonable; Service: Sufficient; Cleanliness: Tidy;

Posted by on 25 Dec. 2014

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Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A bar/lounge. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Row NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 28 levels
  • 2 dining venues
  • 2 bars or lounges
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.7 km / 9.7 mi)
  • Train station: New York Penn Station (1.9 km / 1.2 mi)
  • Metro station: 49th St. Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Air-conditioned accommodation at Row NYC offers iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

  • Pillowtop beds
  • iPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge available
  • Luxury bedding
  • Shower and tub combination
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11:30 AM.

District M – This bar serves breakfast, dinner and light fare.

City Kitchen – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

To take advantage of Row NYC's new mobile check-in option, please contact the property in advance.

This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings. For more details, please contact the property using the information on the reservation confirmation received after booking.

This hotel will place an authorization for $50 per night on the guest credit card at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply. For more information, please contact the property using the information on the reservation confirmation received after booking.

Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock. For more information, please contact the property using the information on the reservation confirmation received after booking.

This property has a smoking penalty fee of USD 400 per stay. For more details, please contact the property using the information on the reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/Valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self-parking fee: USD 40 per night
  • Refrigerator fee: USD 35.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Row NYC Hotel New York
  • Row NYC Hotel
  • Row NYC New York
  • Row NYC

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.