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Sheraton New York Times Square Hotel

4.0 star property

Photo gallery for Sheraton New York Times Square Hotel

Exterior
Premium bedding, pillow-top beds, in-room safe, desk
55-inch flat-screen TV with cable channels, TV, pay films
Bar (on property)
Fitness facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is NZ$358
includes taxes & fees
19 Apr - 20 Apr

Explore the area

View map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(273 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Traditional Room, 1 King Bed

7.6 out of 10
Good
(161 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(506 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed

7.4 out of 10
Good
(28 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds

7.2 out of 10
Good
(209 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed, City View

7.8 out of 10
Good
(55 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Double Beds, City View

7.4 out of 10
Good
(32 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(26 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

New York

Sheraton New York Times Square Hotel puts you in the heart of New York, within steps of popular attractions like Broadway and Broadway Theatre. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The café, Hudson Market, serves American cuisine and is open for breakfast. 36000 square feet (3344 square metres) of event facilities include 33 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of self parking. .Attractions within a short walk walk of this 4-property class Manhattan hotel include Rockefeller Center and Times Square.

What's nearby

  • Broadway Theatre - 1 min walk - 0.0 km
  • Broadway - 1 min walk - 0.1 km
  • Rockefeller Center - 3 min walk - 0.3 km
  • Radio City Music Hall - 5 min walk - 0.4 km
  • Times Square - 5 min walk - 0.4 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 37 min drive

Restaurants

  • ‪Shake Shack - ‬2 min walk
  • ‪Hudson Market - ‬1 min walk
  • ‪La Grande Boucherie - ‬2 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Faces & Names - ‬2 min walk

About this property

Sheraton New York Times Square Hotel

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 36000 sq ft of conference space
  • 3344 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Frequently asked questions

What is the cancellation policy at Sheraton New York Times Square Hotel?

Sheraton New York Times Square Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton New York Times Square Hotel?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at Sheraton New York Times Square Hotel on 19 Apr 2026 start from NZ$358, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton New York Times Square Hotel?

Yep, Sheraton New York Times Square Hotel has a self car park for USD 75 per day. A self car park is also available, for a fee.

What makes Sheraton New York Times Square Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton New York Times Square Hotel.

Is Sheraton New York Times Square Hotel family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton New York Times Square Hotel is a hit with families.

Does Sheraton New York Times Square Hotel serve breakfast?

Yep, buffet brekkie is served weekdays between 6:30 AM and 11:00 AM and weekends from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Sheraton New York Times Square Hotel?

No, Sheraton New York Times Square Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton New York Times Square Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton New York Times Square Hotel?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 2743 out of 7388 reviews
Rating 8 - Good. 1618 out of 7388 reviews
Rating 6 - Okay. 1346 out of 7388 reviews
Rating 4 - Poor. 803 out of 7388 reviews
Rating 2 - Terrible. 878 out of 7388 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 7 nights in Dec 2025

10/10 Excellent

Ruchy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

4/10 Poor

Wendy

Travelled with family
Liked: Cleanliness, property conditions & facilities
They double booked room so after I waited about 45 mins in line to get to front desk to find out no rooms available- waiting another 2 hours for room to be ready at like 3:20 am
Stayed 4 nights in Dec 2025

8/10 Good

Benedict

Travelled with family
Liked: Amenities
The staff was very helpful and courteous. Housekeeping was excellent.
Stayed 8 nights in Dec 2025

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Our room that we reserved was not available upon check in, service was sub par
Stayed 5 nights in Dec 2025

10/10 Excellent

Jules

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
There was a check-in line that was at least 50 people deep from the moment we arrived until the moment we left. Given the known holiday traffic, it was inexcusable to not have a larger staff prepared for the check-in counters. The room was old and the bathroom shower was very old and dirty. The hotel had chairs blocking random doors and other things poorly trying to mask out of service areas and areas that needed to be renovated. We had a $35 daily fee assessed for food/drink on the property and the “Starbucks” was no more than 3 containers of coffee and a tray of prepackaged Jimmy Dean breakfast sandwiches to choose from. The worst part was having 2 adjoining rooms and paper thin walls. One of the rooms seems to have had their bathroom on the other side of the adjoining door where we could hear everything going on in that room at 5 am. On the other adjoining door, it was people making noise at 2 am. This was absolutely the most overpriced and aging hotel that has no business operating in its current state and condition.
Stayed 1 night in Dec 2025

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness
The entire hotel is a bit outdated, however the property is in a prime location. My room did not have wash clothes and I was told by housekeeping that there were none available in the hotel. NOT, good. Entire staff was very pleasant.
Stayed 3 nights in Dec 2025

8/10 Good

Santos

Liked: Cleanliness, property conditions & facilities
Clean room, but no trash cans in Lobby. I saw garbage piled on lobby tables. Friendly staff
Stayed 5 nights in Dec 2025

8/10 Good

Joshua Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice. Clean for the most part with lots of extra rags and towels. Only one bar of soap to share between hand washing and body wash. Beds were very comfortable. Can’t give it 5 stars due to elevator situation. If you are higher than the first 27 floors be prepared to wait 20+ minutes or climb stairs as only a couple elevators service the higher floors, and of those, only 1 elevator ever actually picks you up. It got so bad one evening that they started taking people into the maintenance rooms to take the service elevators which also took 30+ minutes. We were on floor 31 so we would take the working elevators up to 27 then climb the 4 up and down each time. Still overall very good stay. Great location to absolutely everything and the subway entrance being right at the foot of the hotel was extremely beneficial.
Stayed 3 nights in Dec 2025

6/10 Okay

George, Rockville

Travelled with family
Liked: Cleanliness
The room was okay except it smelled like feet and the tried to cover it up with perfume instead of cleaning it. I tried to call customer service to get more coffee cups and coffee and was on hold for over 30 minutes and still talked to no one. Also we’re having issues with charges to our room that we’re trying to resolve.
Stayed 1 night in Dec 2025

4/10 Poor

Gerasimos

Travelled with family
Disliked: Amenities, property conditions & facilities
Dear Sir or Madam, I am writing to formally express my disappointment regarding our stay at the Sheraton from 22 to 29 December. Unfortunately, the experience did not reflect the quality, service, or standards traditionally associated with the Sheraton brand. In fact, throughout our stay, the expected Sheraton level of hospitality was noticeably absent. The lobby area was extremely disappointing, particularly given the Christmas holiday period. There was no festive atmosphere or Christmas spirit, which was surprising and disappointing for a stay during such an important season. Additionally, the lobby and common areas appeared dirty and poorly maintained, creating a negative first impression. The check-in process involved excessively long lines, with unacceptable waiting times. The same situation occurred repeatedly at breakfast, where long queues significantly impacted what should have been a comfortable and enjoyable experience. The guest rooms are clearly in need of renovation. Their condition and overall appearance fell short of what one expects from a Sheraton property. Furthermore, calls to the front desk were frequently not answered, adding to the frustration. I would like to acknowledge one positive aspect: the housekeeping staff provided very good cleaning service, and their efforts were appreciated. Overall, this stay fell well below expectations. As loyal travelers who choose internationally recognized brands for reliability and comfort, this experience has
Stayed 7 nights in Dec 2025

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint would be the lack of hot water every morning for showers. Everything else was wonderful.
Stayed 3 nights in Dec 2025

10/10 Excellent

r m

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location.
Stayed 4 nights in Nov 2025

10/10 Excellent

Josue Enrique

Stayed 4 nights in Nov 2025

10/10 Excellent

MICHELE, BELOIT

Liked: Cleanliness, amenities, property conditions & facilities
Our room was so clean and comfortable! The staff were friendly and helpful- we ate at the Hudson Market and the night bar. We loved the location to Rockefeller Center and Times Square. The elevators were a bit congested and it took some time to get up and down to our room during busy times. But we would stay there again!
Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Facility is close to Times Square and in a great location unless you drive. This was hard to get to by car due to congestion and also no parking. Long wait time to check in. Otherwise ok. Rooms were clean and comfy
Stayed 1 night in Dec 2025

6/10 Okay

Christopher

Stayed 4 nights in Dec 2025

2/10 Terrible

Monica

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff were rude and not helpful, I reserved a room for my family and we had to stay on different floors than my children. The staff was not accommodating. The refrigerator did not work and the front desk lied about a voucher for drinks and food. We were charged additional charges.
Stayed 4 nights in Nov 2025

10/10 Excellent

Erick David, McAllen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe the traffic at elevators, but it’s normal
Stayed 2 nights in Dec 2025

6/10 Okay

yomiris, tampa

Disliked: Staff & service
The services is terrible they don’t have any costumer services
Stayed 2 nights in Dec 2025

6/10 Okay

Marsha

Stayed 1 night in Dec 2025

4/10 Poor

Jane, Worcester

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I've used Expedia for a couple of decades now and I feel i need to speak up about this simple overnight stay in a city I know very well. 1. We were given a $35 meal voucher for the onsite restaurant. Only we could never use it bc they were so understaffed making it more than difficult for anyone to be served let alone find a seat. People werent being moved in and out! 2. Elevators weren't working well. Left in plenty of time to walk to a show but arrived 2 mins to bc of the elevator situation. No stairs for guests to use? 3. The check baggage line always had 20 or so guests waiting to check a bag. We didnt even try. We had to bring our luggage to the show! R U kidding me? 4. Parking--what a mess. Guys working hard, believe me. But the wait was intense! The price you, Expedia, showed us online was $85 for our 1 day stay. You know how much they charged me? $173! Holy crap!!!! For 24 hours? They told me it was bc I had an oversized car. I did? Its a 4cly Toyota Rav 4. Same size as a Camry.where waa this written in my paperwork? Why wasnt I told? $644 for one night stay plus $173 to park a car still for 24hrs on property? Worse than Disney World, Expedia! I want restitution! I am a fabulously consistent member. I dont deserve this treatment!
Stayed 1 night in Dec 2025

6/10 Okay

Brittney C

Travelled with family
Liked: Cleanliness, property conditions & facilities
There were major issues with the elevators during our entire stay. It was worse at check in time every day. There are not enough elevators! One day, it took an hour for me to get to my room on the 40th floor. My husband climbed the stairs. We always had to add extra travel time in case the elevators caused a delay. This caused very much frustration with all of the guests, especially since we pay extra for a high floor! The market and restaurant/bar were always overcrowded. The staff always seemed overwhelmed. It definitely seemed that the hotel is not equipped for the amount of guests in the hotel! As for positives, the room was clean and housekeeping staff were very accommodating. Great location and has a subway station outside the hotel.
Stayed 4 nights in Dec 2025

2/10 Terrible

jeremy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
After prepaying for a 2 night stay , we stand in line for 45 min , get to the check in desk and they say they have no reservation , after checking with manager I find out they are sending us to another hotel due to the hotel being overbooked. The manager said that they do this all the time , So my wife and my small kids have to walk in a literal Blizzard to the Millennium hotel 10 blocks where they put the overbooked guests , they gave no apologies no credits just bad attitude, when I got to the Millennium hotel they book only for one night so we have to go back to the Sheriton the next day back though the snow… this place is dirty and old , with the worst customer service in the city
Stayed 2 nights in Dec 2025