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Sheraton New York Times Square Hotel

4.0 star property
Hotel with a restaurant, steps from Broadway

Photo gallery for Sheraton New York Times Square Hotel

Exterior
Meeting facility
Bar (on property)
Bar (on property)
55-inch flat-screen TV with cable channels, TV, pay films

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
The current price is NZ$368
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
811 7th Ave, New York, NY, 10019
  • Place, Broadway Theatre
    ‪1 min walk‬
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪21 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(216 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

7.8 out of 10
Good
(132 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(402 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

7.2 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Double Beds

7.2 out of 10
Good
(167 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

8.2 out of 10
Very good
(41 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.4 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

Sheraton New York Times Square Hotel places you in the centre of New York, steps from Broadway and within a short 5-minute stroll of Times Square. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The café, Hudson Market, serves American cuisine and is open for breakfast. 36000 square feet (3344 square metres) of event facilities include 33 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute walk of this Manhattan hotel include Carnegie Hall and Radio City Music Hall.

What's nearby

  • Broadway - 1 min walk - 0.0 km
  • Radio City Music Hall - 5 min walk - 0.4 km
  • Times Square - 5 min walk - 0.4 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • 5th Avenue - 8 min walk - 0.7 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Shake Shack - ‬1 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Hudson Market - ‬1 min walk
  • ‪Venchi - ‬1 min walk
  • ‪810 Deli & Cafe - ‬1 min walk

About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 36000 sq ft of conference space
  • 3344 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Frequently asked questions

What is the cancellation policy at Sheraton New York Times Square Hotel?

Sheraton New York Times Square Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton New York Times Square Hotel?

As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at Sheraton New York Times Square Hotel on 23 Nov 2025 start from NZ$296.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton New York Times Square Hotel?

Yep, Sheraton New York Times Square Hotel has a self car park for USD 75 per day.

What makes Sheraton New York Times Square Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton New York Times Square Hotel.

Is Sheraton New York Times Square Hotel family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton New York Times Square Hotel is a hit with families.

Does Sheraton New York Times Square Hotel serve breakfast?

Yep, buffet brekkie is served weekdays between 6:30 AM and 11:00 AM and weekends from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Sheraton New York Times Square Hotel?

No, Sheraton New York Times Square Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton New York Times Square Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton New York Times Square Hotel?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Reviews

Sheraton New York Times Square Hotel Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 2022 out of 5412 reviews
Rating 8 - Good. 1254 out of 5412 reviews
Rating 6 - Okay. 1011 out of 5412 reviews
Rating 4 - Poor. 555 out of 5412 reviews
Rating 2 - Terrible. 570 out of 5412 reviews

Reviews

2/10 Terrible

sam

Stayed 1 night in Aug 2025

6/10 Okay

Francisco

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Good.
Stayed 1 night in Aug 2025

6/10 Okay

AJIT and POOJA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Gia

Travelled with group
Disliked: Staff & service, property conditions & facilities
I really think this is a well balanced option for what you get. I am aware the area/the hotel is under construction, but checking in and navigating the hotel was honestly a hot mess.
Stayed 1 night in Aug 2025

8/10 Good

Daria

Travelled with group
Liked: Cleanliness, staff & service
It was close to the places we wanted to go.
Stayed 1 night in Aug 2025

4/10 Poor

Alejandra

Disliked: Staff & service, property conditions & facilities
I wanted to change my rsv and the phone it’s not working, I could reach the hotel and they are charging me the nights,
Stayed 1 night in Aug 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicole the receptionist was amazing and very helpful. Everything was assessable and within a 5-10 mins walking distance. Hotel room was clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Brittany

Stayed 4 nights in Aug 2025

2/10 Terrible

enrique

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Well this hotel is going under major renovations. You have to go down to go up to your room and everybody's kind of lost inside. Bed is confortable, room was clean, staff is nice and hotel is well located. I would go back when they are finished with renovating.
Stayed 6 nights in Aug 2025

2/10 Terrible

Abedin

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is in renovation, nobody around to help.

Stayed 2 nights in Aug 2025

2/10 Terrible

Gulshan

Disliked: Amenities
Very dirty
Stayed 1 night in Aug 2025

8/10 Good

Ernest

Liked: Cleanliness, staff & service, room comfort

Pardon the progress

I have stayed at the Sheraton before, and it was always a positive experience. This time it was also very positive because of its location and everyone that I spoke with was very pleasant and informative and helpful. They are under construction, so everything is turned upside down and the reception area is temporarily in another spot and everyone is in a temporary place in the lobby. It’s a little confusing at first as to where to go to get to your room. I found others confused as well as to what button to press to get assigned an elevator to take you to your particular floor. I’m just mentioning this so that they can look into it but once you get it, it’s fine. Like I said, the staff are doing their job. Well, considering their conditions and the Sheraton is going to great once they’re finished. Overall, it was positive.
Stayed 1 night in Aug 2025

6/10 Okay

Kera

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The price was good for a hotel in Manhattan. The location was great, close to everything. The hotel and rooms need to be renovated. It is very old. The cart, lamps and drapes are old and outdated. They need to train the cleaning people better. There was dust and spider webs in our room, they didn’t leave washcloths when they cleaned the bathroom and when we called the front desk, they said they were out of washcloths. How do you allow the hotel to run out of washcloths? They also need to install sound proof windows because we could hear traffic, garbage trucks and cars honking while we were trying to sleep.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew, Davenport

Stayed 4 nights in Aug 2025

10/10 Excellent

Patricia

It’s ok
Stayed 3 nights in Aug 2025

10/10 Excellent

Sylvester

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2025

6/10 Okay

Corey

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Decent Stay

The beds are super comfortable, and the rooms were very clean. However, the place was under construction, making entry and exit slightly inconvenient. There were hidden fees, added to our total after we checked out. We were supposed to get an email receipt with the breakdown of the fees and we never did. The elevators were kind of sketchy because they bounced. Parking was insanely expensive- $315 for 3 days. Great location to Times Square- only about a 5-10 minute walk.
Stayed 3 nights in Aug 2025

4/10 Poor

Paola

Travelled with family
Disliked: Staff & service, amenities
They charge you a “destination fee” of $35 per night, which forces you to spend at their “cafeteria,” which they call Starbucks just because the coffee they serve is from Starbucks. This fee is non-refundable if you don’t spend it, so if you don’t want to lose it, you feel obliged to purchase something at the establishment, which doesn’t have much variety of options considering it is a hotel with a fairly well-known name.
Stayed 6 nights in Aug 2025

6/10 Okay

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed with my two teenage daughters for a week. The room was spotless, the beds were incredibly comfortable and in general the hotel met all our needs. My issue was with the huge renovations that were going on in and around the hotel entrance and lobby while we there. There was no mention of this when I booked and if I had known I would have booked elsewhere. We had to use the rear entrance to the hotel and the lifts (I assume not the lifts we would use if there was no work going on) were through the restaurant. There was no lift that stopped on the lobby (ground floor) so we had to go down a set of stairs to the lower lobby each time. There were huge plastic sheets everywhere, workmen and drilling. It would have been nice if we had been offered some sort of compensation for all the inconvenience.
Stayed 7 nights in Aug 2025

6/10 Okay

Emilio Alejandro, Juarez

Travelled with partner
Liked: Cleanliness, amenities
La propiedad es un poco vieja, afortunadamente la están empezando a remodelar, la cama es un poco incómoda y no se diga las almohadas, sin embargo súper céntrico, accesible
Stayed 6 nights in Aug 2025

2/10 Terrible

Aldo, CDMX

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Credit card not accepted because Sheraton but made clients believe it was our fault. We tried 15 credit cards and only two worked. You need to sort that out. We noted other guests from other countries had same issue, so, again, not our problem but made check in stressing and waste of time. We’re not coming back. Restaurant super full, almost 1hr wait, obviously never used it. Bathroom walls are falling apart. Refurbishing works but charge you 100% service. Almost 30min at to catch an elevator.
Stayed 4 nights in Aug 2025

4/10 Poor

Amitkumar

Disliked: Property conditions & facilities
Rooms were in a poor condition, bathrooms needed upgrading.
Stayed 3 nights in Jul 2025

6/10 Okay

Sarina

Travelled with family
Liked: Cleanliness, amenities
The hotel was under construction and was reasonable to expect some difficulties in navigation. What was difficult was how many times pathways would change. There were many guests coming back after a long outing and it would change. There were attendants talking to other employees rather than help briefly navigate of sudden changes. Room service and bell hops gave more notice to the change in navigation. Overall, it was an average stay compared to previous. The hotel’s redeeming feature is the starting location to desired destinations.
Stayed 3 nights in Aug 2025