3.6 out of 5

"Had a surprise on checkout of a $35 per night use of facility fee?? I never used the gym etc. These charges should be included in the room rate if ... " More

By a verified traveller on Mon 16 Oct 2017

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Hotel Description

Stewart Hotel puts you in the heart of New York, within just a 10-minute stroll of Macy's and Herald Square. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre.

Smart televisions with cable channels are featured in all 618 rooms, and you can enjoy WiFi, coffee/tea makers and free weekday newspapers. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Additionally, TVs, room service and video game consoles are available.

The restaurant, Niles, serves international cuisine. Other amenities include free WiFi in public areas, a fitness centre and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and 10 AM. There's also valet parking, along with the convenience of an area shuttle.

Places within a 15-minute walk of this 4-star Midtown hotel include Empire State Building and Times Square.

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$159 per night

Studio Suite with Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One bedroom Suite -2 double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite Double with Kitchen-ADA

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Stewart Hotel ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Stewart Hotel

Everyone (9) Couples (3) Family (1)
1 out of 5
Rooms are not clean, old property, wotif advertisement is decisive. This was a very bad experience.

Posted by on 28 Apr. 2019

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Comment from Hotel Management

10 May 2019 by Khan

Thank you for taking the time to share your feedback regarding your recent stay with us at the Stewart Hotel. We'd like to personally apologize on behalf of our entire team for the issues you encountered in your guestroom, specifically feeling that it was dirty, old and dated. We are excited to inform you that we are actively working to drastically improve the condition of all of our guestrooms and the cleaning standards to the new “Stewart Standard.” We have already made amazing strides to ensure guest comfort and satisfaction. We are disappointed by your less than perfect experience and hope that you allow us a second opportunity so that we can show you the incredible strides we have already taken to make the Stewart Hotel your hotel of choice in NYC.

3 out of 5

Stewart Hotel stay

Pros: location
Cons: A fitout of bathrooms would be good
Location: close to everything. A great location
Had a surprise on checkout of a $35 per night use of facility fee?? I never used the gym etc. These charges should be included in the room rate if they are going to be charged regardless of using them or not rather than surprising people at checkout. other than that the facilities are basic but a great location.

Posted by on 16 Oct. 2017

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3 out of 5

High hopes, but left disappointed and tired

Pros: Position to Penn station, hotel restaurant
Cons: Provide some earplugs for the street noise, put an escalator at the front of the hotel to access the street, freshen up the bathrooms in the rooms
We booked this hotel as it was across the road from Penn Station and we wanted somewhere close following our trip from DC. The lobby of this hotel is beautiful and we were extremely impressed with how modern and classy this place seemed. We booked a deluxe room, and we were placed on the 8th floor. The room was a nice comfortable size, however the bathroom was tiny. Showering was genuinely difficult due to the limited space. Neither of us could barely turn around (we are not big people either, I am a size 2 US, partner is a size medium in clothing). The noise from the room was also ridiculous. I understand this is to be expected when staying in NYC. I wish we were placed on a higher floor so we could get a good nights sleep before our flight home. Our bad night's sleep ruined our final night in the USA. The one other thing we enjoyed about this hotel was the restaurant. Although they would not serve us alcohol without our passport present, you get a discount if you stay in the hotel. The food was very enjoyable and was a great celebration to our final night in the USA. When we checked out, getting luggage down the flight of stairs to the street level is a nuisance. This is such a simple design flaw. One of the staff helped us with this (which meant tipping). I would not recommend this hotel for anyone unless you bring earplugs (in case you are placed in a low level room), and can deal with the small showers.

Posted by , from Brisbane, Australia on 25 Jul. 2017

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4 out of 5
Great location, pop out bed really uncomfortable though!

Posted by on 25 Dec. 2016

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5 out of 5

Start spreading the news

Pros: Great location a,a zingy welcoming staff.
Cons: Very little, loved it.
Location: Simple, location location location.
NYC greatest city on earth and Manhattan NYC is the place to stay, they really leave you with a lasting impression of the BIG apple.

Posted by on 10 Apr. 2016

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Comment from Hotel Management

11 Oct. 2016 by GlenMal

Dear angela. Thank you for this outstanding review! The Manhattan NYC Hotel is modern, multifaceted, and quintessentially Manhattan NYC. It is in the middle of it all, so whether your sight seeing or looking to see a show we are in the perfect location. Hope to welcome you back! Glenda Maldonado

4 out of 5

Great hotel in a perfect position

Spent Xmas / New Year week at Manhattan NYC. So close to everything. Any noise reminds you you're in New York and is far from annoying.

Posted by , from New York on 4 Jan. 2016

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Comment from Hotel Management

11 Oct. 2016 by GlenMal

Dear Stephen, Thank you for taking the time to tell us about your experience! The Holidays are one of the best times to visit the city, and is sure to be a memorable experience. Hope to welcome you back! Glenda Maldonado Hotel Manager

4 out of 5

Excellent location comfortable hotel

Excellent location but can be quite noisy at night. Also too much light coming through the curtains at night. Overall very good value considering the great location on 7th Ave.

Posted by , from Perth Australia on 18 Dec. 2015

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Comment from Hotel Management

11 Oct. 2016 by GlenMal

Dear Mike, Thank you for taking the time to rate and review your stay! I am sorry to hear you thought the room was too bright. We do have the black out shade, along with the normal shade to use to your liking. Hope to welcome you back soon! Best, Glenda Maldonado Hotel Manager

3 out of 5

Central but noisy

Pros: Comfortable bed, clean room
Cons: Soundproofing rooms, ensuring all staff know basic policies
We got this in a Mystery Hotel deal at the last minute. The price was cheaper than booking directly, but the value was worse (the regular wotif site had Deluxe suites for the same price as a standard suite, but in the Mystery Deal we got a standard suite for about 10% cheaper per night, with the option to pay much more than this for an upgrade - the original Deluxe deal would've been much better). We were happy with the standard of the room itself, but it was facing 7th Ave and very noisy - police and firetruck sirens and car horns going most of the night. We had asked for a quiet room at the back, and they said it was "in the middle" which was garbage - it felt like they gave us a poor room so that we'd upgrade. Staff and services were generally good but not great. We asked for extra pillows, but they only had 1 extra (in a massive hotel?). We asked in advance for late checkout and were told it would be no problem if the room wasn't booked, but on the final day we had a rude staff member (Maria?) tell us our checkout was actually 11, when the information book in the room said 12. She "graciously" extended it to 12 (the original checkout time) threatening us with a $150 fee if we were any later. It soured our experience a bit to have to deal with a curt staff member that got their basic policy wrong.

Posted by , from Australia on 6 Nov. 2015

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Comment from Hotel Management

11 Oct. 2016 by GlenMal

Dear peegee, Thank you for taking the time to tell us about your stay. I am pleased to hear you were comfortable in your clean accommodations. However, I am disturbed to read some of your other comments about our customer service. I apologize that are staff seemed very harsh and brash, as that is not typical. Within the last year, we have changed our check-in and check-out times so that is probably where the confusion came in. We hope we can welcome you back in the future. Sincerely, Glenda Maldonado Hotel Manager

3 out of 5

October Stay

Nice hotel, great location. Very Noisy. Would suggest staying in Greenwhich or Lower East Side away from busy tourist location.

Posted by on 29 Oct. 2015

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Comment from Hotel Management

8 Dec. 2015 by ASpektor

Dear Matt, Thank you for your review and feedback on your recent stay with us. Our location is in the center of it all with the famous entertainment venue Madison Square Garden, Macy' flagship store, Penn Station, and much much more. And only within a few footsteps away. Thank you for staying with us and hope to see you in the near future! Best, Alex Spektor- General Manager

4 out of 5

Lovely hotel in heart of Manhattan

Pros: Liked the spacious room. Well equipped gym and a guest laundry .
Cons: Bigger bathroom
Location: See experience
Perfect location, across the road from Penn Station and walking distance to broadway and Chelsea. Staff was very helpful and friendly. The room was very comfortable and spacious. Bathroom was small, but complete. Wifi in room came with additional costs, but free in lobby. Nice bar downstairs. A bit noisy at night time, but complementary ear plugs:-). Lots of cafés, pubs and bakeries around for coffees and good breakfasts. Only 3 blocks away from Macy's and other shops. We had a very pleasant stay!

Posted by , from Australia on 5 Jun. 2015

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Comment from Hotel Management

8 Jun. 2015 by aspektor

Dear Annetta, Thank you for this lovely review of the Manhattan NYC! We are so pleased to hear you enjoyed our prime location and see you took full advantage of all the sight seeing! Please don't forget to leave us a review on TripAdvisor as well. We look forward to having you return in the near future! Thank you, Alex Spektor General Manager

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Stewart Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1 building
  • 618 guestrooms or units
  • 28 levels
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (13.2 km / 8.2 mi)
  • Train station: New York W 32nd St. Station (0.5 km / 0.3 mi)
  • Metro station: 28 St. Station (7th Av.) (0.2 km / 0.1 mi)
  • Property shuttles: Area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Stewart Hotel offers 618 forms of air-conditioned accommodation with laptop-compatible safes and video game consoles. Pillowtop beds feature premium bedding. Smart televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10 AM.

Niles – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.

Pets

  • Pets: USD 50 per pet, per night
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 85.00 per day
  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Self-parking fee: USD 85 per night
  • Valet parking fee: USD 90 per night
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manhattan NYC-an Affinia hotel New York
  • Manhattan NYC-an Affinia hotel
  • Manhattan NYC-an Affinia New York
  • Manhattan NYC-an Affinia
  • Affinia Manhatten
  • Affinia Manhattan New York City
  • Affinia Manhattan Hotel New York City
  • Stewart Hotel New York
  • Stewart New York
  • Affinia Manhatten
  • Southgate Tower New York
  • Manhattan NYC an Affinia hotel

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.