4/10 Poor
Steven
Travelled with family
29 Sept 2025
Disliked: Staff & service, room comfort
We checked out today after a 2-day stay at the Boxhouse and I would like to review our stay and your reaction. We had stayed at the Boxhouse Hotel in August and had a very pleasant experience in a really nice, well-appointed room. so, when we wanted a celebratory vacation we thought of your hotel and booked a luxury room as a splurge.
From our arrival until our checkout both the quality and hospitality were sorely lacking, except for Dennise who was truly exceptional.. When we arrived on Monday we were curtly told that no rooms would be ready until 3. after I saw a number of people check in I was informed that our kind of room was not ready?! At that point there was no indication of any problem. When we returned that evening, after 45 minutes with no explanation, we were told that our kind of room was not available and were presented with 2 choices. There was a vague indication of working out a fee shift, but no apologies of any sort were offered.
The room we received was clearly a last ditch or not to be used unless room. Our room in August was filled with pictures and objects. This room had one picture, a plant stand without a plant, and magazines from 3 years' ago, In addition, there was no soap, not enough towels, no ice bucket, and a shower that did not fully operate.
In the morning we asked repeatedly to speak with the manager repeatedly and never heard from her
Steven
Stayed 2 nights in Sep 2025