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The Fifth Avenue Hotel

5.0 star property
Luxury hotel with bars, 6-minute walk to Empire State Building

Photo gallery for The Fifth Avenue Hotel

Lunch and dinner served
Creator video - submitted by lana__creator
Exterior
2 bars/lounges, cocktail bar
Studio Suite Terrace

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$1,365
includes taxes & fees
16 Feb - 17 Feb

Explore the area

View map
1 West 28th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪11 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪54 min drive‬

Room options

View all photos for NoMad Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

NoMad Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for City King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

City King

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio Suite

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 49 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Grand King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Grand King

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for NoMad King or Twin

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

NoMad King or Twin

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Mansion Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Mansion Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite Terrace

Studio Suite Terrace

Studio Suite Terrace

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mansion Suite Double Accessible

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Mansion Suite Double Accessible

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mansion Suite Double

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Mansion Suite Double

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Mansion Suite Accessible

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Mansion Suite Accessible

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 49 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Mansion Terrace Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Mansion Terrace Suite

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, Accessible

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio Suite, Accessible

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 33 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Fifth Avenue Suite

55-inch Smart TV with cable channels, iPad, Netflix

Fifth Avenue Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Fifth Avenue Suite Accessible

55-inch Smart TV with cable channels, iPad, Netflix

Fifth Avenue Suite Accessible

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Two Bedroom Fifth Avenue Suite

55-inch Smart TV with cable channels, iPad, Netflix

Two Bedroom Fifth Avenue Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 127 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for NoMad King Accessible

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

NoMad King Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (City)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (City)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Connector

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Connector

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 63 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for NoMad Queen Accessible

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

NoMad Queen Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Corner King

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Terrace Suite

One Bedroom Terrace Suite

One Bedroom Terrace Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Suite (Topiary)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • Sleeps 2
  • 1 King Bed

Suite, Accessible (The Flâneur)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

New York

A luxury stay in the heart of New York awaits you at The Fifth Avenue Hotel. Within just a 10-minute stroll, you'll find Madison Square Park and Empire State Building. Highlights at this family-friendly hotel include in-room free WiFi, iPads and Smart TVs. .The fine-dining restaurant, Cafe Carmellini, is open for lunch and dinner. Portrait Bar is the hotel's own cocktail bar, serving drinks along with light fare. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and pet-sitting services. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Manhattan hotel include Flatiron Building and Madison Square Garden.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 km
  • Madison Square Park - 3 min walk - 0.3 km
  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 11 min walk - 1.0 km
  • Times Square - 15 min walk - 1.3 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 6 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬2 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬2 min walk
  • ‪John Doe - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk

About this property

The Fifth Avenue Hotel

Luxury hotel with bars, 6-minute walk to Empire State Building
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Meeting rooms and limo/town car service are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury The Fifth Avenue Hotel. You'll have access to the health club at a partner property. Parking is available for a fee.

This 5-star New York hotel is smoke free.

  • 153 guestrooms or units
  • 24 levels
  • 2 buildings
  • 2 bars or lounges
  • Conference rooms
  • Built in 2023
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
The Fifth Avenue Hotel offers 153 shared accommodations with iPads and minibars (stocked with some free items). This individually decorated and furnished accommodation includes dining tables. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Bar (on property)
The Langham, New York, Fifth Avenue
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.8 out of 5, Exceptional, 1,000 reviews
The price is NZ$1,110
includes taxes & fees
27 Feb - 28 Feb
The Langham, New York, Fifth Avenue

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 50 to 100 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Restaurants on site

  • Cafe Carmellini
  • Portrait Bar

Things to do

  • 24-hour gym
  • Books

Family friendly

  • Art supplies
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's games
  • Children's toys
  • Dining table
  • High chair
  • In-room babysitting
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (114 centimetre wide door)
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchairs on site

More

  • 2 buildings
  • 24 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • First-run films
  • Hulu
  • IPad
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Shared accommodation
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-lead area, pet-sitting services, litter trays and pet-grooming services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 50 to 100 per person
  • Valet parking fee: USD 85.00 per day
  • Pet fee: USD 150.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay and cash. For guests' safety, the property includes window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Fifth Avenue Hotel Hotel
The Fifth Avenue Hotel New York
The Fifth Avenue Hotel Hotel New York

Frequently asked questions

What is the cancellation policy at The Fifth Avenue Hotel?

The Fifth Avenue Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Fifth Avenue Hotel?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at The Fifth Avenue Hotel on 16 Feb 2026 start from NZ$1,365.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Fifth Avenue Hotel?

Yep, The Fifth Avenue Hotel has valet parking for USD 85.00 per day.

Are there any beaches close to The Fifth Avenue Hotel?

The closest beach to The Fifth Avenue Hotel is Coney Island Beach (19.4 km).

What makes The Fifth Avenue Hotel a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at The Fifth Avenue Hotel.

Is The Fifth Avenue Hotel family-friendly?

You bet! With amenities such as changing tables and baby monitors in the guestrooms, it's no surprise that The Fifth Avenue Hotel is a hit with families.

Does The Fifth Avenue Hotel serve breakfast?

Yep, cooked-to-order brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Fifth Avenue Hotel?

No, The Fifth Avenue Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Fifth Avenue Hotel?

Yep, you can grab a meal at The Fifth Avenue Hotel's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at The Fifth Avenue Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Fifth Avenue Hotel?

Cats and dogs are welcome at The Fifth Avenue Hotel, with dog exercise areas, pet-sitting services, grooming services and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

The Fifth Avenue Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 163 out of 187 reviews
Rating 8 - Good. 10 out of 187 reviews
Rating 6 - Okay. 6 out of 187 reviews
Rating 4 - Poor. 3 out of 187 reviews
Rating 2 - Terrible. 5 out of 187 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dana

Stayed 1 night in Nov 2025

4/10 Poor

Alex

Stayed 3 nights in Oct 2025

10/10 Excellent

Corinn

Stayed 1 night in Oct 2025

10/10 Excellent

Gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Latosha

Business traveller
Liked: Cleanliness
Disliked: Staff & service
!
Stayed 3 nights in Oct 2025

10/10 Excellent

Dr. Thomas

Stayed 1 night in Oct 2025

6/10 Okay

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Simply excellent
Stayed 3 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Patrick, Shareman Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel!
Stayed 3 nights in Sep 2025

6/10 Okay

Allan

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Darnley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home in NYC! The hotel is beautiful and the staff incredibly kind, thoughtful and welcoming.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gina

Stayed 2 nights in Sep 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

6/10 Okay

Hannah

Liked: Cleanliness, property conditions & facilities, room comfort

Not Worth It At All

Unfortunately, first impressions weren’t great: there was no staff at the front door to even help open doors, let alone help with bags. There was no one at the check-in counter, but a bunch of people and bags crowding the front reception area. They were so slow to attend to people. Not at all a 5-star experience. Super irritating to spend nearly $2000/night for such poor service. The only reason a person pays that kind of money is because you can go anywhere for a room; you’re expecting the service to be over the top awesome. They also advertise services like offering spa services (facials mostly), and after I checked in and inquired about that because I saw it on their Amenities Offered sheet in the room, I got a call back from a rude employee telling me they don’t offer these services anymore (like it was my fault for even inquiring).
Stayed 1 night in Sep 2025

10/10 Excellent

Rhonda

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Christian

Stayed 3 nights in Sep 2025

10/10 Excellent

Selene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Over the top super service/ great decoration/ full of details for guest loved it
Stayed 3 nights in Sep 2025

10/10 Excellent

Bryan

Stayed 3 nights in Aug 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025

10/10 Excellent

Corinn

Stayed 3 nights in Sep 2025

10/10 Excellent

sarah

Stayed 4 nights in Aug 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities
excellent customer service by Shantelle & Branden. FedEx service convenient & complimentary if under $50.
Stayed 1 night in Sep 2025