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Empress Inn and Suites by The Falls

2.0 star property
Victorian hotel connected to the convention centre in Niagara Falls with a restaurant

Photo gallery for Empress Inn and Suites by The Falls

Restaurant
Standard Room
Reception
Exterior
Balcony

Reviews

6.2 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services
  • Bar
The current price is NZ$101
includes taxes & fees
30 Dec - 31 Dec

Explore the area

View map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Place, Skylon Tower
    ‪6 min walk‬
  • Place, OLG Stage at Fallsview Casino
    ‪8 min walk‬
  • Place, Fallsview Casino
    ‪10 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪35 min drive‬

Room options

Family Room, Multiple Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Washer/dryer
  • Sleeps 6
  • 3 Queen Beds

Standard Room, 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Fridge
HDTV
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Fridge
HDTV
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Fridge
HDTV
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Niagara Falls

Empress Inn and Suites by The Falls puts you in the heart of Niagara Falls, connected to the convention centre and within just a 10-minute stroll of popular attractions like Clifton Hill and Fallsview Casino. Highlights at this family-friendly hotel include in-room washers/dryers, free WiFi and balconies. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a free manager's reception and laundry facilities. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute walk of this Fallsview hotel include Skylon Tower and Casino Niagara.

What's nearby

  • Skylon Tower - 6 min walk - 0.6 km
  • Clifton Hill - 6 min walk - 0.6 km
  • Niagara SkyWheel - 7 min walk - 0.6 km
  • OLG Stage at Fallsview Casino - 8 min walk - 0.7 km
  • Fallsview Casino - 10 min walk - 0.9 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 4 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 83 min drive

Restaurants

  • ‪Skylon Tower - ‬6 min walk
  • ‪Chuck's Roadhouse Bar and Grill - ‬2 min walk
  • ‪Skylon Tower Revolving Dining Room - ‬6 min walk
  • ‪Circle K - ‬5 min walk
  • ‪Dairy Queen - ‬6 min walk

About this property

Empress Inn and Suites by The Falls

Victorian hotel connected to the convention centre in Niagara Falls with a restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

  • 80 guestrooms or units
  • 3 levels
  • 2 buildings
  • Manager's reception (free)
  • Supervised kid's activities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video game consoles. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Fairway Inn by the Falls
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  • Air-conditioning
  • Parking available
  • Laundry room
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Parking on site (CAD 14 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/aeroplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Frequently asked questions

What is the cancellation policy at Empress Inn and Suites by The Falls?

Empress Inn and Suites by The Falls offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Empress Inn and Suites by The Falls?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Empress Inn and Suites by The Falls on 30 Dec 2025 start from NZ$101.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Empress Inn and Suites by The Falls?

Yep, Empress Inn and Suites by The Falls has a self car park with in/out privileges for CAD 14.00 per day. A self car park is also available, for a fee.

Is there a spa on site at Empress Inn and Suites by The Falls?

No, there is no spa at this property. Burning Springs Spa & Thermal Pools is a short 14-minute walk away.

Does Empress Inn and Suites by The Falls have a waterslide?

No, there is no waterslide at Empress Inn and Suites by The Falls, but Fallsview Indoor Waterpark is a short 15-minute walk away.

What makes Empress Inn and Suites by The Falls a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Empress Inn and Suites by The Falls.

Is Empress Inn and Suites by The Falls family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a BBQ, it's no surprise that Empress Inn and Suites by The Falls is a hit with families.

Is there a free airport shuttle available at Empress Inn and Suites by The Falls?

No, but there's an airport shuttle on request for a fee.

Is there a bar or restaurant at Empress Inn and Suites by The Falls?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Empress Inn and Suites by The Falls?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Empress Inn and Suites by The Falls?

No, pets are not allowed.

Empress Inn and Suites by The Falls Reviews

Reviews

6.2
Rating 10 - Excellent. 200 out of 1003 reviews
Rating 8 - Good. 231 out of 1003 reviews
Rating 6 - Okay. 223 out of 1003 reviews
Rating 4 - Poor. 139 out of 1003 reviews
Rating 2 - Terrible. 210 out of 1003 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Dipika

Stayed 1 night in Sep 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, a little outdated but all amenities needed are there and restaurants and stores are all near by. Overall, a very good stay. Would stay again.
Stayed 2 nights in Sep 2025

6/10 Okay

Steve

Liked: Staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Bala Yashwanth Reddy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff.
Stayed 1 night in Sep 2025

6/10 Okay

Brad

Liked: Staff & service
Stayed here for the night need a quick and cost friendly place to stay. I got room 304 it was good, didn’t have any smells, bathroom could
Stayed 1 night in Sep 2025

2/10 Terrible

Woojin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Aug 2025

2/10 Terrible

Woojin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Aug 2025

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Aug 2025

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Family Room: The room had sticky stains on the ground. The telephone and lamp next to the bed could not be plugged into an outlet, as the layout of the room did not accommodate their placements. You had to choose between plugging in a different lamp and the microwave/mini-fridge as there was only one extension cord in the room. We did not receive our deposit back even though we did not damage anything in the room. Attempts to call to remedy the situation are met with a full voicemail box.
Stayed 1 night in Aug 2025

2/10 Terrible

Justin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude, dirty conditions, unaccommodating.
Stayed 2 nights in Sep 2025

10/10 Excellent

Niusha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very amazing nice staff at the front.
Stayed 1 night in Sep 2025

10/10 Excellent

valavan

Stayed 1 night in Jul 2025

6/10 Okay

Carnell, Oakville

Stayed 2 nights in Sep 2025

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed for one night September 6th and had a horrible experience. Had no sleep at all! There is absolutely no insulation, heard everything what was going on in the room next to mine. There is a restaurant attached to the property which had a party going on up until 4 AM and played music so loud that woke my husband up. Room we stayed in had a musty smell to it, as well I found three dead bugs under the blanket ( spiders). I would not advise families with kids stay there mostly due to nightly activities in the hotel and poor insulation.
Dick tape to hold a tile in place in the bathroom
Stayed 1 night in Sep 2025

8/10 Good

Sonia

Stayed 1 night in Sep 2025

4/10 Poor

Penny

Stayed 2 nights in Aug 2025

10/10 Excellent

Shariat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2025

10/10 Excellent

Everett, Salamanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but had to pay for parking ech night.
Stayed 1 night in Jul 2025

10/10 Excellent

Aldric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Aug 2025

6/10 Okay

Carl

Stayed 2 nights in Aug 2025

8/10 Good

Batalla

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Syed Muhibur

Need to improve more services
Stayed 2 nights in Aug 2025

4/10 Poor

Samuel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed sucks and reception office smells bad
Stayed 2 nights in Aug 2025

10/10 Excellent

Cindi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was what we needed for an unexpected stay, just wish could have gotten a ground floor room, but on short notice it was understandable!
Stayed 1 night in Aug 2025

10/10 Excellent

connie

Liked: Cleanliness, staff & service, property conditions & facilities
It was great i would stay here again
Stayed 5 nights in Aug 2025