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The Charles Hotel

Property class: 4

Photo gallery for The Charles Hotel

A white building with a sign reading "The Charles Inn" at the entrance.
A dining room with a fireplace, white walls, and wooden flooring.
Unclassified image, 3 of 74, button
An outdoor patio with yellow umbrellas, wicker chairs, and tables, surrounded by greenery and a building with large windows.
A reception desk with a vase of flowers, a staircase, and a modern interior design.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
The current price is NZ$444
includes taxes & fees
20 Sept - 21 Sept

Explore the area

View map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara River Gorge
    ‪1 min walk‬
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪18 min walk‬
  • Airport, Toronto, ON (YTZ-Billy Bishop Toronto City)
    ‪94 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, two chairs, a table, and a painting of sunflowers on the wall.

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(63 reviews)
  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

A modern bedroom with a bed, a red armchair, a small table, and a wall-mounted TV.

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • Garden view
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

A bedroom with a four-poster bed, a red armchair, a wooden coffee table, and a television mounted on the wall.

Premium Room

9.4 out of 10
Exceptional
(33 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Niagara-on-the-Lake

At The Charles Hotel you'll be within just a 10-minute stroll of Niagara River Gorge and Niagara-on-the-Lake Golf Club. Highlights at this boutique hotel include a restaurant, free self-parking and a bar/lounge. .The fine-dining restaurant, HobNob Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a terrace. Each morning cooked-to-order breakfast is served between 8:00 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute walk of this 4-property class Old Town Historic District hotel include Lake Ontario and Simcoe Park.

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 km
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Fort Mississauga - 5 min walk - 0.5 km
  • Simcoe Park - 8 min walk - 0.7 km
  • Shaw Festival Theatre - 18 min walk - 1.5 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Tim Hortons - ‬12 min walk
  • ‪Pillitteri Estates Winery - ‬5 min drive
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Niagara Oast House Brewers - ‬4 min drive

About this property

The Charles Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace and a garden. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake hotel is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down duvets. Digital televisions are provided. Bathrooms include a shower and hairdryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

A hotel with a stone facade, a wooden entrance door, and lush greenery.
The Shaw Club Hotel
Old Town Historic District
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 1,007 reviews
The price is NZ$444
includes taxes & fees
17 Sept - 18 Sept
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Built in 1832
  • Locally sourced food prioritised
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake

Charles Niagara-on-the-Lake

Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn

The Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

What is the cancellation policy at The Charles Hotel?

The Charles Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Charles Hotel?

As of 14 Sept 2026, prices found for a 1-night stay for 2 adults at The Charles Hotel on 20 Sept 2026 start from NZ$444, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Charles Hotel?

Yep, The Charles Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Charles Hotel?

The closest beach to The Charles Hotel is Lakeside Park Beach (16.3 km).

What makes The Charles Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Charles Hotel.

Does The Charles Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Charles Hotel?

No, The Charles Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Charles Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Charles Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Charles Hotel?

No, only service animals are allowed.

Is there a golf course on site at The Charles Hotel?

There isn't one on site, but Niagara-on-the-Lake Golf Club is a short 6-minute walk away.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 394 out of 665 reviews
Rating 8 - Good. 164 out of 665 reviews
Rating 6 - Okay. 72 out of 665 reviews
Rating 4 - Poor. 22 out of 665 reviews
Rating 2 - Terrible. 13 out of 665 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

JEAN-PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Fay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a good stay and a good sleep at the Charles Hotel.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this property
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely few days here. Great location with a lovely view over the golf course and just a few steps away from the shops and restaurants. The rooms were fab and the staff really helpful.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great visit to the Charles Inn for two nights. Was picked up for a vineyard tour. Very friendly staff!
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Thomas

Breakfast was incredible. Excellent and very filling.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient and helpful. Room was small but clean.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Helpful staff. Quiet location. Close to everything.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Helpful, friendly staff. Quiet, convenient location. Beautiful veranda to to sit and enjoy a few moments to watch the world go by. Thank you Charles Inn.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gorgeous! The staff were incredibly helpful and the afternoon tea was an incredible experience. The only con was that Netflix didn’t work on our room tv. Overall, I would recommend this spot for anyone looking for a relaxed retreat.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful: the staff, food, beautiful room and location. Unfortunately, they were in the process of renovating the parking lot, so guests had to park a distance away, but that is only temporary. The Charles is my hotel of choice whenever I visit Niagara-on-the-Lake.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was great. However, the bed was squeaky and woke me up every time I moved.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Renato

Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very good
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing :)
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
Lovely hotel, helpful staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I got lucky with finding this hotel. We based our decision on pictures and reviews and were very pleased w/ the results. This hotel is within a block or two of the shops and restaurants on or near Queen St, very convenient and sits on the edge of Niagara on the Lake Public golf course, very peaceful setting. The building is nearly 200 years old which adds to the charm. The staff was warm and welcoming on-site dining and drinks are top notch. Amy will take your order and has a load of recommendations for activities and wineries. We would definitely stay here again.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

michael

Liked: Cleanliness, staff & service
The elegance and the food were top notch.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Frances

Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Rafelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Charming. Front desk attendant didn’t know where are rooms were’, but just lack of training. Still very helpful and apologetic. Wish there was a coffee maker in the room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Genia

Liked: Cleanliness, staff & service, property conditions & facilities
The on-site parking lot was under construction. We had been notified ahead of time, and were given instructions about how best to off load our luggage, and we were provided with complimentary parking a few steps from the property. Each room was well appointed with a comfortable bed. The 'welcome cookies' were a lovely treat. We'd definitely stay here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Stayed 2 nights in Dec 2025