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The Charles Hotel

4.0 star property

Photo gallery for The Charles Hotel

Front of property
Breakfast, lunch and dinner served
An outdoor patio with yellow umbrellas, wicker chairs, and tables, surrounded by greenery and a building with large windows.
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
The current price is NZ$447
includes taxes & fees
28 July - 29 July

Explore the area

View map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Royal George Theatre
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪18 min walk‬
  • Airport, Toronto, ON (YTZ-Billy Bishop Toronto City)
    ‪94 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(56 reviews)
  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • Garden view
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room

Premium Room

Premium Room

9.4 out of 10
Exceptional
(30 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Niagara-on-the-Lake

At The Charles Hotel you'll be within just a 10-minute stroll of Royal George Theatre and Niagara-on-the-Lake Golf Club. Highlights at this boutique hotel include a restaurant, free self-parking and a bar/lounge. .The fine-dining restaurant, HobNob Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a terrace. Each morning cooked-to-order breakfast is served between 8:00 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute walk of this 4-property class Old Town Historic District hotel include Lake Ontario and Simcoe Park.

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 km
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Simcoe Park - 10 min walk - 0.9 km
  • Shaw Festival Theatre - 18 min walk - 1.5 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Tim Hortons - ‬12 min walk
  • ‪The Garrison House - ‬3 min drive
  • ‪Sandtrap Pub & Grill - ‬15 min walk
  • ‪Starbucks - ‬6 min walk

About this property

The Charles Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace and a garden. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake hotel is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down duvets. Digital televisions are provided. Bathrooms include a shower and hairdryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

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124 on Queen Hotel & Spa
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  • Spa
  • Restaurant
  • Air-conditioning
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4.8 out of 5, Exceptional, 1,079 reviews
The price is NZ$604
includes taxes & fees
1 July - 2 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Built in 1832
  • Locally sourced food prioritised
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

What is the cancellation policy at The Charles Hotel?

The Charles Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Charles Hotel?

As of 30 Jun 2026, prices found for a 1-night stay for 2 adults at The Charles Hotel on 28 Jul 2026 start from NZ$447, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Charles Hotel?

Yep, The Charles Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Charles Hotel?

The closest beach to The Charles Hotel is Lakeside Park Beach (16.3 km).

What makes The Charles Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Charles Hotel.

Does The Charles Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Charles Hotel?

No, The Charles Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Charles Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Charles Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Charles Hotel?

No, only service animals are allowed.

Is there a golf course on site at The Charles Hotel?

There isn't one on site, but Niagara-on-the-Lake Golf Club is a short 6-minute walk away.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 370 out of 620 reviews
Rating 8 - Good. 152 out of 620 reviews
Rating 6 - Okay. 63 out of 620 reviews
Rating 4 - Poor. 22 out of 620 reviews
Rating 2 - Terrible. 13 out of 620 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Renato

Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service
The elegance and the food were top notch.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
Lovely hotel, helpful staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing :)
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Frances

Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite place to stay, close to everything downtown.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The main attraction for this hotel is its location right down the shopping street.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel every time we visit Niagara on the lake.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Will definitely return for our next stay in NOTL
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
The team was very welcoming and courteous. Our room was clean and cozy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

John

Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful inn.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite place in NOTL
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Stayed 1 night in Sep 2025
Verified

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque town.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities
Small hotel with great service. Nicely located to downtown. I would highly recommend!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room
Stayed 1 night in Oct 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kerry

Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025
Verified

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to everything

A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will come again
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jun 2025