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Toyako Onsen Hokkai Hotel

3.0 star property

Photo gallery for Toyako Onsen Hokkai Hotel

Hot springs
Hallway
Free WiFi, bed sheets
Hot springs
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
The current price is NZ$178
19 Mar - 20 Mar

Explore the area

View map
147 Toyako Onsen, Toyako, Hokkaido, 049-5721
  • Place, Toyako Onsen
    ‪1 min walk‬
  • Place, Shikotsu-Toya National Park
    ‪1 min walk‬
  • Place, Toyako Hot Spring
    ‪6 min walk‬

Room options

View all photos for Japanese Style Room, Lake View

TV

Japanese Style Room, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 5
  • 4 Single Futons

View all photos for Japanese Style Room, Breakfast Included, Lake View

Free WiFi, bed sheets

Japanese Style Room, Breakfast Included, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 5
  • 4 Single Futons

Japanese Style Room with Lake View Smoking

  • Sleeps 4

About the area

Toyako

At Toyako Onsen Hokkai Hotel you'll be within steps of Toyako Onsen and Usuzanfunka Memorial Park. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .Enjoy the sauna and karaoke as well as access to hot springs. Other amenities include free Wi-Fi in public areas and laundry facilities. .With a stay at this 3-property class Toyako hotel, you'll be 2.4 km (1.5 mi) from Lake Toya and 29.8 km (18.5 mi) from Rusutsu Resort.

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 km
  • Shikotsu-Toya National Park - 1 min walk - 0.0 km
  • Usuzanfunka Memorial Park - 1 min walk - 0.2 km
  • Toyako Hot Spring - 6 min walk - 0.6 km
  • Lake Toya - 3 min drive - 2.7 km

Getting around

  • Toya Station - 10 min drive
  • New Chitose Airport (CTS) - 90 min drive

Restaurants

  • ‪でめきん食堂 - ‬14 min walk
  • ‪岡田屋 - ‬10 min walk
  • ‪Mogmog - ‬15 min walk
  • ‪Blossom Coffee - ‬15 min walk
  • ‪The 洞爺 - ‬2 min drive

About this property

Toyako Onsen Hokkai Hotel

There's a restaurant on site. Public spaces have free WiFi. Toyako Onsen Hokkai Hotel offers its guests a full-service spa, hot springs, and a sauna. A vending machine, karaoke, and laundry facilities are also featured at Toyako Onsen Hokkai Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Toyako hotel.

  • 30 guestrooms or units
  • Karaoke
  • Self-service laundry
  • Front desk (limited hours)
  • Smoking in designated areas
  • Dining venue
Toyako Onsen Hokkai Hotel offers 30 air-conditioned accommodations with complimentary slippers and free toiletries. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, toilets with an electronic bidet and toothbrushes and toothpaste. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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  • Parking included
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4.0 out of 5, Very good, 255 reviews
The price is NZ$257
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Karaoke
  • Sauna

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Turndown service

Full-service spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9 AM - 6 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booking half board rates and requiring dinner at the hotel must arrive before 6 PM.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hokkai Hotel Toyako
Hokkai Hotel
Hokkai Toyako
Hokkai Hotel Toyako-Cho, Hokkaido, Japan
Toyako Onsen Hokkai
Toyako Onsen Hokkai
Toyako Onsen Hokkai Hotel Hotel
Toyako Onsen Hokkai Hotel Toyako
Toyako Onsen Hokkai Hotel Hotel Toyako

Frequently asked questions

What is the cancellation policy at Toyako Onsen Hokkai Hotel?

Toyako Onsen Hokkai Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Toyako Onsen Hokkai Hotel?

As of 18 Mar 2026, prices found for a 1-night stay for 2 adults at Toyako Onsen Hokkai Hotel on 19 Mar 2026 start from NZ$178, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Toyako Onsen Hokkai Hotel?

Yep, Toyako Onsen Hokkai Hotel has a free self car park.

Are there any beaches close to Toyako Onsen Hokkai Hotel?

The closest beach to Toyako Onsen Hokkai Hotel is Itanki Beach (31.2 km).

Is there a spa on site at Toyako Onsen Hokkai Hotel?

Yep, there is an onsite spa at Toyako Onsen Hokkai Hotel. You'll enjoy services like massages.

Is there a free airport shuttle available at Toyako Onsen Hokkai Hotel?

No, Toyako Onsen Hokkai Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Toyako Onsen Hokkai Hotel?

Yep, you can grab a meal at Toyako Onsen Hokkai Hotel's onsite restaurant.

What time are check-in & check-out at Toyako Onsen Hokkai Hotel?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Toyako Onsen Hokkai Hotel?

No, only service animals are allowed.

Toyako Onsen Hokkai Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 111 reviews
Rating 8 - Good. 52 out of 111 reviews
Rating 6 - Okay. 15 out of 111 reviews
Rating 4 - Poor. 3 out of 111 reviews
Rating 2 - Terrible. 2 out of 111 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

CHEE KONG, SINGAPORE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thanks for a lovely stay!
Stayed 1 night in Oct 2025

8/10 Good

Quentin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel’s construction is old, still using key instead of key cards, location is inconvenient compared to the other hotels in the town center, but hotel’s room has a beautiful view to the lake Toya.
Stayed 1 night in May 2025

10/10 Excellent

maki, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved traditional styled Japanese hotel. Have read bad reviews saying staff don’t speak English and are not friendly, but that is not fair. They might not speak English (but are they obligated to speak English? No!), but we found them very polite and sweet. Before you complained, check your manners. The price included breakfast and dinner. The dinner was traditional and it was so much! Breakfast was a buffet style. Delicious! We heard that they grow some of vegetables they serve. We love everything about th
Stayed 2 nights in Oct 2024

10/10 Excellent

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet lakeside property with lake views

This quiet lakeside property offers beautiful views of Lake Toya but is away from the large tourist hotels with their crowds of tourists.
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Stayed 1 night in Jun 2024

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Slightly run down, but still functional. Great views across Lake Toya
Stayed 2 nights in May 2024

6/10 Okay

Sam

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s hard to leave a negative review as the staff were all so friendly and helpful. “You get used to the smell” was our motto as you do slowly go nose blind to the overwhelming smell of stale old cigarettes. (You are still allowed to smoke in your room here) We may also all have splinal damage from sleeping on the floor in the “Japanese style beds” This whole town has a bit of a post apocalyptic feel when we visited in the winter as it’s quite run down. If you’re on a budget though it’s a good option if you have a car and don’t want to pay the crazy lodging prices at the nearby resorts.
Stayed 2 nights in Feb 2024

8/10 Good

Jimmy Ewe Kiat

Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen and By the lake, 10 mins walk from bus terminal to hotel.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The receptionist can't speak much English and is not very friendly.
Stayed 1 night in Sep 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Comfortable stay

Stayed at the 4-pax tatami room for a night. View from the room was fantastic and the tatamis/yukatas provided were comfortable. Dinner was good except that we thought it would be in-room dining - the meals are served at the lobby restaurant. Onsen was ok, they have an open-air bath with the indoor one. The nightly fireworks is visible from the room, but as it moves westward it goes out of sight pretty quickly. Best to just head down for a nicer view.
Stayed 1 night in Aug 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
A bit dated, but beautiful spot and area. Lots of things to do. Kid friendly with a playground near by. Friendly staff and nice Onsen.
Stayed 1 night in Aug 2019

6/10 Okay

DO HYUNG GEOR

Good view but feel a bit hot in the room

Location near the lake, good view but a little hot inside, air-conditioning not working properly.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything good except breakfast

Everything was good except breakfast
Stayed 1 night in Feb 2019

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the futon was too hard to sleep on. Too thin and feels like sleeping on hard ground.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Lake toya view, dated hotel.

Hotel is old and dated but the lake view compensated for it. Onsen is old has natural spring water but is murky. Check the timing of the fireworks at the promenade.
Stayed 1 night in Aug 2018

8/10 Good

Jason, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful view of Lake Toya

We drove a rented car around Hokkaido, and like most regions outside Sapporo, there are ample free parking lots right in front of Toyako Onsen Hokkai Hotel. The hotel is a little old, but it has a lift serving all floors. The room and toilet were clean, and we had an awesome view facing into Lake Toya. Between the hotel and the lake was a long pavement when we saw many locals take a stroll or jog. The futons were already prepared when we checked in. We experienced the fireworks happening right at Lake Toya by our windows. We were told it took place every night during this period.
Stayed 1 night in Jun 2018

10/10 Excellent

Ji, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great view of lake

The receptionist are very helpful on our requests on taxi arrangement, dining restaurant suggestions and prepare the room ready for our sleep
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice view from hotel.

Nice view from hotel. In the evening you could see the fire works display.
Stayed 1 night in May 2018

8/10 Good

HOK CHEUNG JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

CHWEE LENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service, Great View

The room with Lake View was awesome. Woke up to picture perfect view on the last day. The check in was fast, service was good, and the room spacious for 3 pax. The onsen was also very good. Breakfast was acceptable but not great as the food is not hot. They also recommends great restaurants for guests to go to.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is just oh the shore of Lake Toya, very traditional Japanese style onsen (hot spring) hotel. It is located around 10 mins walk from the bus terminal, the pavements on the way aren't very smooth, beware if you have a luggage. Its onsen is very nice with an indoor bath and a lovely outdoor bath. They also provide Japanese style buffet breakfast, which is pretty good. The only downside of the hotel is the is has a slight smell of cigarette everywhere, probably won't be too comfortable for those who don't like it.
Stayed 1 night in Aug 2016

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Lake Toya Trip

The area is wonderful and it makes a stay in any hotel so much better, you can spend a month in Lake Toya and it won't be enough. Now, about the hotel, it is very dated. They keep it fairly clean, although bathrooms are so old, they can't be cleaned any better. The room is huge we had Japanese style that's good for 4 tatami mats. The onsen is even more dated and worn out, yet for all of you Japanese bath lovers, it's an onsen with a small outside and big inside bath, the sauna is super hot. The breakfast was very unexciting, small selection and nothing was fresh, probably the worst breakfast we had during 10 days in Japan. The staff is nice like most Japanese, but very limited English. I would most likely stay somewhere else, they have dozens of hotels in this area, but only a few listed on Hotels.com.
Stayed 2 nights in Aug 2017