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Suites & Villas at Sofitel Bali

Property class: 5 and above

Photo gallery for Suites & Villas at Sofitel Bali

A pool area with clear water, blue lounge chairs, and a bar area with a sign reading "Coffee Good Idea".
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Unclassified image, 3 of 164, button
An aerial view of a coastal resort with a beachfront, clear waters, and a mix of residential and hotel buildings.
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Bali Tourism Development Complex, Lot N5, Nusa Dua, Bali, 80363
  • Place, Samuh Beach
    ‪3 min walk‬
  • Place, Bali Nusa Dua Convention Centre
    ‪7 min walk‬
  • Place, Nusa Dua Beach
    ‪19 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪23 min drive‬

Room options

View all photos for Prestige Suite, Club Millésime Access

Prestige Suite, Club Millésime Access

Prestige Suite, Club Millésime Access

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Prestige Suite, Club Millésime Access, Plunge Pool

Prestige Suite, Club Millésime Access, Plunge Pool

Prestige Suite, Club Millésime Access, Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite (Club Millésime Access, Ocean View)

Honeymoon Suite (Club Millésime Access, Ocean View)

Honeymoon Suite (Club Millésime Access, Ocean View)

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite (Millésime Access, Plunge Pool)

Honeymoon Suite (Millésime Access, Plunge Pool)

Honeymoon Suite (Millésime Access, Plunge Pool)

  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pool Villa, 1 Bedroom, Club Millésime Access

Pool Villa, 1 Bedroom, Club Millésime Access

Pool Villa, 1 Bedroom, Club Millésime Access

  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pool Villa, 2 Bedrooms, Club Millésime Access

Pool Villa, 2 Bedrooms, Club Millésime Access

Pool Villa, 2 Bedrooms, Club Millésime Access

  • Garden view
  • 175 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

Nusa Dua

You'll be connected to the convention centre at Suites & Villas at Sofitel Bali, and within just a 10-minute stroll of Samuh Beach and Bali Nusa Dua Convention Centre. Highlights at this luxury hotel include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to SO Spa can include Swedish massages, beachside massages, reflexology and mani/pedis along with access to the hot tub. The restaurant, Kwee Zeen, serves Asian cuisine and is open for breakfast, lunch and dinner. Le Bar is the hotel's own lobby lounge. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and lazy river. 25231 square feet (2344 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. Free cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Attractions within a 15-minute drive of this 5-property class BTDC hotel include Nusa Dua Beach and Waterbom Bali.

What's nearby

  • Samuh Beach - 3 min walk - 0.3 km
  • Bali Nusa Dua Convention Centre - 7 min walk - 0.7 km
  • Bali International Convention Center - 10 min walk - 0.9 km
  • Bali Collection Shopping Centre - 15 min walk - 1.3 km
  • Nusa Dua Beach - 19 min walk - 1.7 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 13 min drive

Restaurants

  • ‪Nusa By/Suka - ‬18 min walk
  • ‪Lè Bar Cocktail And Stories - ‬7 min walk
  • ‪Dua Kafe - ‬3 min drive
  • ‪Kwee Zeen - ‬7 min walk
  • ‪Manarai Beach House - ‬4 min walk

About this property

Suites & Villas at Sofitel Bali

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Suites & Villas at Sofitel Bali, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 39 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 25231 sq ft of conference space
  • 2344 sq. m of conference space
  • Built in 2013
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Suites & Villas at Sofitel Bali offers 39 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 46-inch LED televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Nusa Dua hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

SO Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include Swedish massages, facials and body wraps. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cucina
  • Kwee Zeen
  • L'oh Bar
  • Le Bar
  • Toya

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Lazy river
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (25,231 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Suites & Villas at Sofitel Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1337050.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 385000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1337050.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Suites Villas at Sofitel Bali Nusa Dua
Suites Villas Sofitel Bali Hotel Nusa Dua
Suites Villas Sofitel Bali Hotel
Suites Villas Sofitel Bali Nusa Dua
Suites Villas Sofitel Bali
Suites & At Sofitel Bali
Suites Villas at Sofitel Bali
Suites & Villas at Sofitel Bali Hotel
Suites & Villas at Sofitel Bali Nusa Dua
Suites Villas at Sofitel Bali CHSE Certified
Suites & Villas at Sofitel Bali Hotel Nusa Dua

Frequently asked questions

What is the cancellation policy at Suites & Villas at Sofitel Bali?

Suites & Villas at Sofitel Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Suites & Villas at Sofitel Bali?

Yep, Suites & Villas at Sofitel Bali has a free self car park, free valet parking and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to Suites & Villas at Sofitel Bali?

Yep, Suites & Villas at Sofitel Bali is a short 15-minute walk from Tanjung Benoa Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Suites & Villas at Sofitel Bali?

Yep, SO Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Suites & Villas at Sofitel Bali have a pool?

Suites & Villas at Sofitel Bali has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

Does Suites & Villas at Sofitel Bali have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Suites & Villas at Sofitel Bali?

Suites & Villas at Sofitel Bali features 4 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Suites & Villas at Sofitel Bali a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Suites & Villas at Sofitel Bali.

Is Suites & Villas at Sofitel Bali family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Suites & Villas at Sofitel Bali is a hit with families.

Are there hot tubs in the rooms at Suites & Villas at Sofitel Bali?

No, but there are deep-soaking baths in the guestrooms.

Does Suites & Villas at Sofitel Bali serve breakfast?

Sure does, free cooked-to-order breakfast is on offer on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Suites & Villas at Sofitel Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Suites & Villas at Sofitel Bali?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Suites & Villas at Sofitel Bali?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Suites & Villas at Sofitel Bali?

No, pets and service animals are not allowed.

Suites & Villas at Sofitel Bali Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 95 reviews
Rating 8 - Good. 23 out of 95 reviews
Rating 6 - Okay. 5 out of 95 reviews
Rating 4 - Poor. 3 out of 95 reviews
Rating 2 - Terrible. 2 out of 95 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Drishty

Our stay was fantastic
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay the moment we arrived. We are well taken care off and staffs are ensuring.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. Staff are wonderful especially Nicki the butler and our fantastic room attendant Dika. The ladies in the kids club were also terrific
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Yousef

Liked: Staff & service, property conditions & facilities, room comfort

Good for families

Location good Restaurants excellent Pools for relaxing Gym normal Good for walking Nice view Alot of facilities Room space good Prices normal
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Lai Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful beach hotel

Every staff smile, warm. Beautiful beach. Shuttle bus service to Bali Collection and Beach Walk.
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect as always. Staff make this place extra special.
Stayed 9 nights in Sep 2022
Verified review

10/10 Excellent

TIPPAWAN

Liked: Staff & service, amenities, property conditions & facilities
Villa at Sofitel with club access was amazing. Highly recommended
Verified review

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Nusa Dua. The facilities are great and the upkeep is nice. Best to get club floor or villa, in order to enjoy club access. Villa has a nice size private pool and good aircon. Sadly, some lights did not work and my room doorbell intercom did not work. I will stay here again.
Stayed 5 nights in Mar 2024
Verified review

8/10 Good

Ya Qi Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite right in front of the beach and next to the kid's club, perfect for families. However, the steps to the tub in the bedroom tripped all of us up multiple times, especially at night. Another thing is that the curtains, while opaque, do not close off the windows entirely and streams of sunlight pierced through every morning, waking us all up at 6am on a holiday. Food quality at the main restaurants was not great and portions were small for the price. Nevertheless, room service breakfast was excellent, and much better quality than in the club room or at the signature restaurant. Service was exceptional, with staff quick to respond and always friendly. They are also very helpful, and helped me locate and recover my lost items threw times ( blame mom brain). Massage at the spa was one of the best I've had in Bali over the many years, but the spa itself is rather basic, without any extra amenities that other 5-star hotel spas have.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジアクセスが可能なのと、大人３名での宿泊でしたので、広いスイートの部屋に宿泊しました。 とても快適で大正解でした。
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with great facilities. Staff extremely friendly and accommodating, the only let down was we booked transport from airport to the hotel but no one showed up and was a very stressful experience with a tired and restless baby and toddler in the heat we end up having to get a taxi. Overall the food was great but not much options for kids, i would return when the kids are a bit older.
Stayed 5 nights in Jun 2022
Verified review

8/10 Good

REGINA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was good. Beach no good coz dirty in the late morning & afternoon onwards. Food ( room service) was terrible. Expensive, slow service & bad tasting.
Breakfast with the Squirrels ❤️
Good breakfast at Kwee-Zen
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the space and size of the suite, not to mention the beautifully kept grounds and facilities
Stayed 10 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
バスタブに付いているシャワーの温度調整が困難。 ラウンジスペースのトイレが汚い。 その他、スタッフの方々の対応等は素晴らしく、とても気持ち良かった。
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice d and helpful staff Environment is good
Stayed 5 nights in Nov 2019
Verified review

2/10 Terrible

Verified traveller

While the stay was ok (several hiccups along the way including a suite with no wardrobe, minimal lighting, kids club that removes all toys several hours before it closes it's doors, numerous kids complaining of blisters on their feet from the kids pool slide) the most significant issue wa s
Stayed 5 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Just a super hotel, fantastic location and attention to detail. Loved it!
Stayed 13 nights in Oct 2019
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is the first hotel i stayed in Bali that totally lacks any personal touch and welcome feeling. It was totally disappointing and way below expectations in terms of service. We booked club room, the staff at club does not provide much information about facilities and services, etc on check-in (like we only found out there is a shuttle bus to bali collection by chance). The service at club is slow and there is nothing to eat apart from orange, apple and peanuts aft bfast till afternoon tea. Afternoon Tea's variety is repetitive. Did not feel club benefits were worth the extra price. Kwee zeen breakfast has a good variety but poor service. There are no napkins provided on many occasions, staff do not ask what beverage you would like. We had 1 lunch at kwee zeen, first you have to get someones attention to even place your order and I waited 25 minute for an asparagus soup that came barely warm. The staff did not serve the bread basket, had to ask for that and wait again. The restaurant hardly had any diners at that time. The hotel and restaurants were not particularly busy during our stay to justify such poor service. Overall the hotel just feels very commercial. The biggest downside is the service, its the worst i came across in Bali. The lady at the club during our checkout was not interested to hear any feedback, she just wanted to settle the payment and brushed everything off with sorry without listening or wanting to understand where they can improve. Wont go back!
Stayed 5 nights in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아주 만족. 이동은 약간 불편

아주 만족스런 숙소. 주변관광에 제한 있음. Bali collection으로 가는 셔틀 이용이 그나마 편리.
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

matthew a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply the best!

Another great experience at Sofitel Bali Nusa Dua Everything was on looked after & we very much enjoyed our stay
Stayed 10 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice. Very clean well furnished and comfortable. Butlers were awesome.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service was great and the club was fantastic. All the staff are so friendly and helpful.
Stayed 8 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more than amazing
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広く、清潔で大満足。部屋のプールもちゃんと泳げる広さがあり、夜中も静かに泳ぐことが出来て満足。夜のライトアップがきれい。少し立て付けの悪い扉が部屋にあり、別に開けっ放しでもいい場所だったので文句は言わなかった。トイレは、全自動のもので、清潔で満足。大きい冷蔵庫が、余分にキッチンの隣にあり、使い勝手がよかった。ソファーもベッドも具合がよい。テーブルの椅子もたっぷりあり、いい。部屋のプールサイドのデッキチェアも清潔。部屋のお風呂は、開放感あり、というか、ベッドの足元においてあり、一人での宿泊だったので、こんなに気持ちのいいことはなかった。テレビは観ないが、大きいテレビが2個あり、ベッドサイドの方のテレビは隠せるようになっていて、物置台や、サイドボードのように使用できて便利だった。とにかく部屋が広く、清潔で大満足でした。また泊まります。
Stayed 4 nights in Aug 2019

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