Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!

Property class: 4

Photo gallery for Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!

A swimming pool with sun loungers and yellow umbrellas, surrounded by palm trees and a building in the background.
A Sheraton hotel with a water fountain, palm trees, and a pond.
An outdoor seating area with fire feature, chairs, and umbrellas.
A modern hotel lobby with a reception desk, seating area, and a large potted plant.
A hotel room with two beds, a desk, and a balcony with a view of buildings and greenery.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning
The current price is NZ$182
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
12205 S Apopka Vineland Rd, Orlando, FL, 32836
  • Place, Lake Bryan
    ‪3 min drive‬
  • Place, Disney Springsâ„¢
    ‪3 min drive‬
  • Place, Universal Orlando Resort
    ‪11 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪22 min drive‬

Room options

Room, 2 Queen Beds

7.8 out of 10
Good
(118 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View

8.4 out of 10
Very good
(48 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Pool View

7.8 out of 10
Good
(24 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(32 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Pool View

9.0 out of 10
Wonderful
(12 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Suite, 1 Bedroom, Pool View

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

Executive Suite, 1 Bedroom, Pool View

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

Family Suite, 1 Bedroom

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

Room, 2 Queen Beds (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Pool View (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Pool View (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Hearing Accessible)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!. You'll be 2.8 km (1.7 mi) from Disney Springs™ and 3.5 km (2.2 mi) from Orlando Vineland Premium Outlets. Highlights at this hotel include 2 outdoor swimming pools, 2 hot tubs and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Zest, serves American cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, kids' swimming pool, waterslide and pool cabanas. Other amenities include a conference centre, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 11 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 4-property class Orlando hotel include Orange County Convention Center and Epcot®.

What's nearby

  • Lake Bryan - 3 min drive - 2.1 km
  • Disney Springsâ„¢ - 3 min drive - 2.4 km
  • Epcot® - 9 min drive - 8.1 km
  • Universal Orlando Resort - 11 min drive - 14.2 km
  • Magic Kingdom® Park - 13 min drive - 14.0 km

Getting around

  • Orlando Station - 26 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 27 min drive

Restaurants

  • ‪Circle K - ‬5 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Kizuna Asian Buffet & Sushi - ‬5 min walk
  • ‪KFC - ‬5 min walk
  • Golden Corral

About this property

Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!

Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a waterslide and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

A 24-hour business centre and 29 meeting rooms are available. Event space at this hotel measures 6786 square feet (630 square metres) and includes a conference centre. A children's pool, a vending machine, and multilingual staff are also featured at the family-friendly Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

  • 486 guestrooms or units
  • 6 levels
  • 4 buildings
  • 6786 sq ft of conference space
  • 630 sq. m of conference space
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! offers 486 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

42-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2026.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.

Similar properties

Property amenities

Parking and transport

  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 32 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: USD 27.56 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • 27 Palms Bar & Grill
  • Springboard
  • Zest

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Pool gate
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (6,786 square foot of space)

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Raised toilet seat (38 centimetre high)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (88 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Renovated guestrooms - May 2026
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 26.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 27.56 per person
  • Self-parking fee: USD 25.00 per night (in/out privileges)
  • Valet parking fee: USD 32.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lake Buena Vista Resort Sheraton
Lake Buena Vista Sheraton
Lake Buena Vista Sheraton Resort
Sheraton Lake Buena Vista
Sheraton Lake Buena Vista Resort
Sheraton Resort Lake Buena Vista
Sheraton Orlando
Sheraton Safari Hotel
Sheraton Safari Orlando
Sheraton Lake Buena Vista Resort Orlando
Sheraton Lake Buena Vista Orlando
Orlando Sheraton
Sheraton Buena Vista Resort
Sheraton Orlando Lake Buena Vista
Sheraton Buena Vista

Frequently asked questions

What is the cancellation policy at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! on 16 Aug 2026 start from NZ$182, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

Yep, Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! has a self car park with in/out privileges for USD 25.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

Yep, there is an onsite spa at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! have a pool?

Yep, and guests recommend it! Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Does Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! have a waterslide?

Yep, this property has a waterslide!

What makes Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! a romantic place to stay?

Couples spa treatments and poolside dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!.

Is Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! family-friendly?

You bet! With amenities such as a children's pool and a waterslide, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! is a hit with families.

Does Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

No, Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED!?

No, pets are not allowed.

Sheraton Orlando Lake Buena Vista Resort - NEWLY RENOVATED! Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 205 out of 310 reviews
Rating 8 - Good. 50 out of 310 reviews
Rating 6 - Okay. 26 out of 310 reviews
Rating 4 - Poor. 12 out of 310 reviews
Rating 2 - Terrible. 17 out of 310 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Ismary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really close to the parks, very convenient and lots of restaurants in the area.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jose

Friendly staff, very clean room an the breakfast is very good .
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mariluz

Clean, staff was amazing, pool clean as well as hot tub
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was A+, room seemed really clean
Stayed 1 night in May 2026
Verified review

8/10 Good

Maribeth

Liked: Cleanliness, amenities
This was my 2nd time staying here. The property has 2 beautiful pools and nice hot tub. Room are clean, beds and pillows are comfortable. For it being a decent sized resort it is very quiet.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. The pool was good and the room was good. Recommend the breakfast worth to pay for it in advance.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Interior fully renovated. Staff is friendly.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property Excellent service The area is excellent many restaurants and close to the disney parks and disney springs. The front staff was very attentive And the young male in the valet parking area sorry not sure of his name but he wears a blue polo shirt that was greeting everyone on Sunday May 17 in the am “ Was simply great “ We are definitely staying at this property again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emmanuel Ngoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and spotless, creating a welcoming atmosphere. The gym was fully equipped, meeting all my workout needs, while the pool area was truly inviting. Though I had to wait briefly for an umbrella, the helpful pool attendants made the experience pleasant. The jacuzzi provided a delightful relaxation, and both check-in and check-out processes were seamless and hassle-free.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for our first night in Orlando and it was very nice and newly renovated. We moved to another hotel that was more than double per night for the 2nd night and room was not nicer, the only benefit was location. It you don’t need walking distance this is perfect with a nice room clean bathywhoch matters to me.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Every thing was fine
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Heather

Liked: Staff & service
Not my favorite hotel I have stayed in
Stayed 4 nights in May 2026
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was terrible when we got back had to park very far and got wet with a baby.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Kostyantyn

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Was given a room on the second floor with a view on the storage containers. Very depressing view for a vacation. Staff is not friendly and helpful. Overall property is nice but very poorly maintained. Pool was amazing as well the breakfast but you will be forced to pay 18% service charge on everything...
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Alana

Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be updated. Ac didn’t work beds were hard not impressed for a Marriott hotel
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Catherine

Liked: Cleanliness, amenities
The hotel was fine but a little dodgy and dated. The AC in the room is old and loud. The cleaning staff was really nice and so were the pool attendants. The restaurant inside was closed and food was only available from the pool area, that staff was not great. The staff at the front desk was unfriendly and did not make you feel welcome to the hotel.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Yoanis

Disliked: Staff & service, amenities
Room smell like paint
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Jennifer

Liked: Cleanliness
The room is beautifully remodeled. However we were trapped in the elevator 3 times and had to be rescued. We were on the 6th floor climbing 6 flights of stairs at tje end of a long park day ia no fun as the elevator was stuck again. They day we left we had to haul all of our luggage down 6 flights of ataira because elwvator was stuck again. And we had NO HOT WATER the entire stay.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was great minus the bedroom not getting cool. Elevators were the worst. I got stuck in one with my twin 4 year old briefly, which thank god my husband heard me screaming and there was another guest there to help. The same guest that helped decided to risk it and got stuck again, tried telling housekeeping but they had ZERO idea what I was saying in English. My husband had to go tell them at the front desk what was going on. I can’t stay here again even though everyone was super friendly and it was a nice room. As someone who has a fear of elevators, didn’t bode well.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in early and the person helping us was so helpful and very nice. The resort smelled nice and was very clean in the lobby. We went to our room and it was updated and very nice and spacious. We had a balcony room and it overlooked the pool area. We enjoyed the pool and had drinks and lunch by the pool. The food and drinks were really good and they serve very big portions. My major complaint was the amount of people that were smoking weed!!! We smelled it several times while trying to enjoy the pool. There were several different rooms with balconies that we witnessed people smoking. There was a man that sat at the bar to order a drink and he was smoking weed right a the bar! It was so strong that it was gagging us. Luckily he left before we got our lunch. On the day we were checking out, I went out on our balcony to get our swimsuits to pack up and the smell of weed hit me in the face. It was so STRONG! I immediately closed our door and the smell had already made its way into our room and stunk up the room. I think it is ridiculous that the hotel allows this to happen! I liked the resort, but would not stay there again because of that. We are Disney Annual Passholders and visit Orlando quite regularly and was hoping this would be another resort we could add to our list of places to stay, but this one is not.
Stayed 1 night in May 2026
Verified review

8/10 Good

Dianira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estadía.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jennifer

Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Rosmery

Stayed 1 night in May 2026