6/10 Okay
Maureen, Loxahatchee
Travelled with family
16 May 2025
Liked: Cleanliness, property conditions & facilities
I complained about the fact that I thought the kitchen had a full stove and needed an oven to cook a meal, but the staff member appeared quite uninterested and said that I could get a room upgrade if I paid for it. I had no idea. I had VIP benefits that would have allowed me a room upgrade. Even though I purchased food to cook, I had to then spend money again to get takeout. The other thing was the location of the room. Every window looked out onto the parking lot and I had to keep the blinds closed for privacy. It was also very noisy. There was something wrong with the sofa bed. It seemed stuck when I tried to open it and was a difficult task. The following morning, I couldn’t even get it to close and had to leave it open. I couldn’t get the thermostat to adjust and so I had to call maintenance. I found out that the AC for my unit was controlled by the “A“ unit and the maintenance person had to (unfortunately) ask that guest to adjust their temperature to suit me! Getting a luggage cart was also very awkward and arduous as you had to go through an outside door, use your key to get back through the door while trying to hold the door open to bring the heavy cart through which made a whole lot of noise on the tiled floor hallway back to the room. I’m not sure whether I would stay here again. It wasn’t an enjoyable stay and I also don’t feel as though my patronage was valued or appreciated.
Maureen
Stayed 1 night in May 2025