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4.8 out of 5

"Air con wasn’t working but otherwise a fabulous property and location " More

By a verified traveller on Tue 05 Mar 2024

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Hotel Description

A luxury stay in the heart of Paihia awaits you at The Waterfront Suites - Heritage Collection. Within steps you'll find Bay of Islands and Paihia Wharf. Highlights at this beachfront aparthotel include free self parking, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a DVD player, and a safe. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and free toiletries are also available.

This beach aparthotel offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include laundry facilities, babysitting services, and dry cleaning/laundry services. There's also the convenience of an airport shuttle.

Places within a 5-minute walk of this 5-star Paihia aparthotel include Te Ti Bay and Paihia Beach.

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$285* Per night/room 10 Apr. - 11 Apr.

Suite, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Penthouse, 3 Bedrooms

Bed Count 5 Twin Beds Maximum Occupancy 7 Max

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Waterfront Suites - Heritage Collection ratings based on 259 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Waterfront Suites - Heritage Collection

Everyone (91) Couples (72) Family (97)
2 out of 5
Rude aggressive receptionist. No view.

Posted by on 17 Mar. 2024

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4 out of 5
Air con wasn’t working but otherwise a fabulous property and location

Posted by on 5 Mar. 2024

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5 out of 5

Posted by on 21 Dec. 2023

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5 out of 5
We have stayed here a few times and have always found it great ,very convenient to all amenities ,exept for the man at reception who when i asked if the restaurant over the water was open asked which restaurant,the one directly opposite i replied,he acted like i was an idiot,i thought he was

Posted by on 1 Oct. 2022

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5 out of 5
I put my parents up there and they loved it the lady out front was very lovely to my family. Thanku so much

Posted by on 11 Mar. 2021

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5 out of 5
We loved the proximity of the suites to everything..food places, supermarkets,local shops and touristy things to do. Also very private and quiet.

Posted by , from X on 14 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by The Waterfront team

Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and look forward to welcoming you back. Warm regards

4 out of 5
Great location for local restaurants and shopping. Warm for winter holidays.

Posted by , from Auckland on 30 Jul. 2020

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4 out of 5

Posted by on 22 Jan. 2020

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5 out of 5

Posted by on 29 Sep. 2019

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5 out of 5
Lovely and warm and clean. Close to everything. Very enjoyable stay.

Posted by on 7 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by The Waterfront Team

Thank you for your review. We are thrilled you enjoyed your stay with us, and look forward to welcoming you back!

About the The Waterfront Suites - Heritage Collection

Location 100 Marsden Road, Paihia, 0210

Property Features

The Waterfront Suites - Heritage Collection offers its guests tour/ticket assistance, barbecue grills, and a garden. Event space at this aparthotel measures 592 square feet (55 square meters) and includes conference space. Public spaces have free WiFi. The luxury The Waterfront Suites - Heritage Collection also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. Self parking is free. This 5-star Paihia aparthotel is smoke free.

  • 15 guestrooms or units
  • 3 levels
  • 2 buildings
  • 592 sq ft of conference space
  • 55 sq m of conference space
  • Built in 2006
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Waterfront Suites - Heritage Collection offers 15 air-conditioned accommodations with washers/dryers and DVD players. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Paihia aparthotel provides complimentary wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • LCD television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

The Paihia Sails Three Bedroom Premium Suite is located in a different building, 55 yards (50 meters) from the main property and does not have access to amenities such as the pool and barbecue facilities.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

  • Parking height restrictions apply
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 6:00 PM
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Suites Heritage Collection Apartment Paihia
  • Waterfront Suites Apartment Paihia
  • Waterfront Suites Paihia
  • The Waterfront Hotel Paihia
  • Waterfront Suites
  • Waterfront Suites Heritage Collection Apartment
  • Waterfront Suites Heritage Collection Paihia
  • Waterfront Suites Heritage Collection
  • The Waterfront Suites Heritage Collection
  • The Waterfront Suites Heritage Collection
  • The Waterfront Suites - Heritage Collection Paihia
  • The Waterfront Suites - Heritage Collection Aparthotel
  • The Waterfront Suites - Heritage Collection Aparthotel Paihia

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.