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Aparthotel

The Waterfront Suites - Heritage Collection

5.0 star property

Photo gallery for The Waterfront Suites - Heritage Collection

Outdoor pool
Front of property
Paihia Sails – Three Bedroom Premium Suite (Located in different building) | In-room dining
Paihia Sails – Three Bedroom Premium Suite (Located in different building) | Private kitchen
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
100 Marsden Road, Paihia, 0210
  • Place, Paihia Wharf
    ‪3 min walk‬
  • Place, Paihia Beach
    ‪5 min walk‬
  • Place, St Paul’s Church
    ‪7 min walk‬
  • Airport, Kerikeri (KKE-Bay of Islands)
    ‪27 min drive‬

Room options

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Living area

Premium Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

  • Ocean view
  • 3 bedrooms
  • Sleeps 7
  • 5 Single Beds OR 3 King Beds
  • Free Wi-Fi

About the area

Paihia

A luxury stay in the heart of Paihia awaits you at The Waterfront Suites - Heritage Collection. Within steps you'll find Bay of Islands and Paihia Wharf. Highlights at this beachfront aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers. .You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a DVD player and a safe. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include free toiletries and premium bedding. A hairdryer and an iron/ironing board are also available. .This beach aparthotel offers concierge services, a garden and barbecues. Other amenities include Wi-Fi in public areas and laundry facilities. There's also self parking, along with the convenience of an airport shuttle. .Places within a 5-minute walk of this 5-property class Paihia aparthotel include Te Ti Bay and Paihia Beach.

What's nearby

  • Paihia Wharf - 3 min walk - 0.3 km
  • Te Ti Bay - 3 min walk - 0.3 km
  • Paihia Beach - 5 min walk - 0.5 km
  • St Paul’s Church - 7 min walk - 0.6 km
  • Te Tii Marae Waitangi - 20 min walk - 1.7 km

Getting around

  • Kerikeri (KKE-Bay of Islands) - 18 min drive

Restaurants

  • ‪CBK Craft Bar & Kitchen - ‬4 min walk
  • ‪Charlotte's Kitchen - ‬3 min walk
  • ‪Breeze Cafe - ‬8 min walk
  • ‪Duke of Marlborough Hotel - ‬26 min drive
  • ‪Orange Frog - ‬3 min walk

About this property

The Waterfront Suites - Heritage Collection

As a guest of The Waterfront Suites - Heritage Collection, you'll find an outdoor pool, barbecue grills, and tour/ticket assistance. Event space at this aparthotel measures 592 square feet (55 square metres) and includes conference space. WiFi is available in public spaces for a fee. The luxury The Waterfront Suites - Heritage Collection also features a garden, concierge services, and laundry facilities. For a fee, parking is available.

This 5-star Paihia aparthotel is smoke free.

  • 15 guestrooms or units
  • 3 levels
  • 2 buildings
  • 592 sq ft of conference space
  • 55 sq. m of conference space
  • Built in 2006
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Lift
  • No smoking on site
The Waterfront Suites - Heritage Collection offers 15 air-conditioned accommodations with washers/dryers and DVD players. Beds feature premium bedding. Accommodation at this 5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Paihia aparthotel provides complimentary wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

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Exterior
Kingsgate Hotel Autolodge Paihia
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The price is NZ$159
includes taxes & fees
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Property amenities

Beach

  • On the beach

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Parking on site (surcharge; includes in/out privileges)
  • Limited on-site self parking

Family friendly

  • Babysitting (surcharge)
  • Free cot

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: NZD 40 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • 592 square feet of conference space
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In the city centre
  • Near the ocean
  • On the bay
  • On the waterfront

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 15 units
  • 2 buildings
  • 3 floors
  • Built in 2006
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Waterfront Suites Heritage Collection Apartment Paihia
Waterfront Suites Apartment Paihia
Waterfront Suites Paihia
The Waterfront Hotel Paihia
Waterfront Suites
Waterfront Suites Heritage Collection Apartment
Waterfront Suites Heritage Collection Paihia
Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites - Heritage Collection Hotel
The Waterfront Suites - Heritage Collection Paihia
The Waterfront Suites - Heritage Collection Hotel Paihia

Frequently asked questions

Is parking available at The Waterfront Suites - Heritage Collection?

Yep, The Waterfront Suites - Heritage Collection has a self car park with in/out privileges, for a fee. A self car park is also available, for a fee.

Are there any beaches close to The Waterfront Suites - Heritage Collection?

Yep, The Waterfront Suites - Heritage Collection is a short 4-minute walk from Paihia Beach.

Does The Waterfront Suites - Heritage Collection have a pool?

The Waterfront Suites - Heritage Collection has an outdoor pool.

Is The Waterfront Suites - Heritage Collection family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Waterfront Suites - Heritage Collection is a hit with families.

Is there a free airport shuttle available at The Waterfront Suites - Heritage Collection?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at The Waterfront Suites - Heritage Collection?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at The Waterfront Suites - Heritage Collection?

No, pets are not allowed.

The Waterfront Suites - Heritage Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 518 out of 648 reviews
Rating 8 - Good. 102 out of 648 reviews
Rating 6 - Okay. 13 out of 648 reviews
Rating 4 - Poor. 10 out of 648 reviews
Rating 2 - Terrible. 5 out of 648 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fantastic accommodation and location!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great clean property with friendly staff in a convenient location
Stayed 9 nights in Dec 2024
Verified

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities, communication
Great place we will be back.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Carol

Liked: Cleanliness, room comfort, communication
Great place to stay nice and handy to restaurants and shops. Nicely presented and very clean, highly recommend to stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

shenita

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect spot across the water, a really pleasant stay
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved our stay. 1st time in NZ. Great place to stay and drive around the area or get ferry to explore Russel Island too
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Karrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quality Accomodation close to dining and wharf options.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Philipp

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved our stay and we were even able to extend our stay without any issues! We loved it here!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful place to stay in Paihia - two bedroom apartment was ideal for the whole family and gorgeous views!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a beautiful property. Very accessible to lots of dining options.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very helpful with organising day trips
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities, communication
The grounds are beautifully landscaped. It is super close to all of the main areas of Paihia The suite itself was so well appointed.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly clean great FOH
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Kirstin

Liked: Cleanliness, amenities, property conditions & facilities
Loved the property 😊
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent - lovely apartment with everything we needed. Really nice staff- friendly and really helpful. Thankyou
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Mereana

Liked: Cleanliness, property conditions & facilities, communication
Its amazing love the look of the whole room and suites. Everything complinets the rooms well.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, good coffee next-door and Terra restaurant very close. Loved being so close to everything and the beach. Comfortable clean room. The pool was great for some morning exercise. We were very happy with our short stay here.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, room comfort, communication

Fabulous

We had a lovely comfortable, spacious suite close to shops and restaurants, on the waterfront and easy parking.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Ann Marie

Liked: Cleanliness, room comfort, communication

Exceptional

This is our second time staying here & it doesn't disappoint ,fabulous, spacious suites, Great location on the bay, close to all restaurants , the grounds are beautifully landscaped, secure underground parking, extremely friendly staff, would highly recommend
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
The receptionist was lovely. Very helpful
Stayed 1 night in Apr 2024
Verified

8/10 Good

Gillian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Air con wasn’t working but otherwise a fabulous property and location
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

ian

Liked: Cleanliness, amenities, property conditions & facilities, communication
We have stayed here a few times and have always found it great ,very convenient to all amenities ,exept for the man at reception who when i asked if the restaurant over the water was open asked which restaurant,the one directly opposite i replied,he acted like i was an idiot,i thought he was
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Nick

Liked: Amenities, communication
Pretty good. Disappointed in condition and smell coming from the carpet in bedroom. Mouldy or damp
Stayed 1 night in Nov 2022
Verified

4/10 Poor

John

Disliked: Communication
Rude aggressive receptionist. No view.
Stayed 5 nights in Mar 2024
Verified

8/10 Good

Alan

Liked: Cleanliness, room comfort, communication

Lovely place - pity about the Wi-Fi

My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely – this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldn’t even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.
Stayed 3 nights in Oct 2023