10/10 Excellent
Mario
Travelled with partner
17 Mar 2025
Yvan the manager was absolutely phenomenal. He took care of us from the time we buzzed in after the private car drove us from Antigua and booked every minute of our stay from the time we woke up to bed time. He made all transportation arrangements and even paid less than half the price for a premium driver back to the Guatemala airport. He arranged the best meals. Constantly had drinks and food delivered to our room amd last but not least on last day extended our stay till 4 pm so we could book the 90 min reflexology and 2 hour massages. Ok I have to admit that him growing up near me north of Montreal Quebec and speaking several languages fluent didn’t hurt. Oh we sampled some of the best IPA ever. My wife and I cannot wait to call Yvan to set up another trip. We even invited him to our house in Tampa for his next vacation. What a great place but it takes a great leader to make it happen. He treats his staff very well and we arranged for everyone on the facilities, including the kitchen staff and the room cleaners to get a proper tip. And Yvan made all the arrangements with them directly without having to stop by a single ATM. 5 star service in Panajachel Guatemala. Now that was a new one for me having been there for the past 35 years. It grew quite a bit. I recommend reconsidering hiking St Pedro Volcano alone in less than 5 hours which we did 12 miles of climbing that day on our watches. Maybe go slower or learn that we are getting a bit older. Thanks so much. Ciao. Mario
Mario
Stayed 2 nights in Mar 2025