Marriott Hotels & Resorts - accommodation in Pasadena

I love the location and the amenities the hotel has to offer. Staff was nice and friendly and allowed me to check in early after a long travel day and waived the fee. My last three visits have all been the same, my room is right by the elevator and or faced the street causing me to be woken up at all hours of the night by guests and pedestrians outside of the room making it unpleasant and disruptive at times. I know that the rooms arent great for those who book through a third party and it shows. I just wish there were better rooms available when booking through a 3rd party.

Checked in, first room no AC. Called down, waiting hours before someone came in to confirm it’s not working and we need a new room. We were told to sit tight and wait for someone to come up with new keys. No one came. Called down, finally someone came, gave us keys at the door did not ask if we needed help with luggage. Move to an upper floor went to go into our new room just to discover that it is a dirty room that has not been cleaned. Went downstairs to get it settled with a new room as we were very unhappy at this point. Checked into our newest room to find hair in our bathtub. At this point, we just decided that we were just gonna sleep and get out of this hotel and never return.

Great place to say for a quick layover