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Best Western Plus Surprise-Phoenix NW

3.5 star property

Photo gallery for Best Western Plus Surprise-Phoenix NW

Lobby
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Exterior
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
The current price is NZ$213
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Destiny Springs Healthcare
    ‪10 min walk‬
  • Place, Centennial Friendship Park
    ‪1 min drive‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(65 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • Sleeps 2
  • 1 King Bed

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About the area

Surprise

Best Western Plus Surprise-Phoenix NW puts you in the centre of Surprise, 3.6 km (2.2 mi) from Surprise Stadium and 12.4 km (7.7 mi) from Arrowhead Towne Center. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and Hot tub. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also RV/bus/truck parking, along with the convenience of an area shuttle. .Places within a 15-minute drive of this 3.5-property class Surprise hotel include Peoria Sports Complex and Desert Diamond Casino - West Valley.

What's nearby

  • Destiny Springs Healthcare - 10 min walk - 0.9 km
  • Centennial Friendship Park - 1 min drive - 1.6 km
  • Sun Village Golf Course - 3 min drive - 2.7 km
  • Westgate Entertainment District - 16 min drive - 19.9 km
  • State Farm Stadium - 16 min drive - 20.6 km

Getting around

  • Sky Harbor International Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Circle K - ‬17 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, a hot tub, and a fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The business-friendly Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Surprise hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • 1 conference room
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include a shower.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
4.3 out of 5, Excellent, 1,006 reviews
The price is NZ$215
includes taxes & fees
16 Apr - 17 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Is parking available at Best Western Plus Surprise-Phoenix NW?

Yep, Best Western Plus Surprise-Phoenix NW has a free self car park.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on 12 Apr 2026 start from NZ$213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Surprise-Phoenix NW have a pool?

Best Western Plus Surprise-Phoenix NW has an outdoor pool.

What makes Best Western Plus Surprise-Phoenix NW a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Best Western Plus Surprise-Phoenix NW.

Does Best Western Plus Surprise-Phoenix NW serve breakfast?

You bet, travelers adore the free buffet breakfast here! Offered daily between 6:30 AM and 9:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Best Western Plus Surprise-Phoenix NW?

No, Best Western Plus Surprise-Phoenix NW does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Surprise-Phoenix NW?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1009 reviews
Rating 8 - Good. 267 out of 1009 reviews
Rating 6 - Okay. 87 out of 1009 reviews
Rating 4 - Poor. 48 out of 1009 reviews
Rating 2 - Terrible. 45 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Dan

Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable room. Comfortable bed. Easy, convenient parking. Convenient location. Will definitely stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Leroy

Stayed 3 nights in Dec 2025

8/10 Good

Annie

Stayed 2 nights in Dec 2025

10/10 Excellent

Lee, Nanoose Bay

Liked: Cleanliness, amenities, property conditions & facilities
Gal at the Front Desk was great. Pleasant, helpful, and efficient.
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
The room was good but for some odd reason the microwave in the room numbers and words on it was all in spanish.
Stayed 2 nights in Dec 2025

10/10 Excellent

yesika, Las Vegas

Stayed 2 nights in Dec 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was safe and convenient Room was clean and fresh Breakfast choices were reasonable
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Stayed 1 night in Dec 2025

10/10 Excellent

Ambonisye

Stayed 2 nights in Dec 2025

10/10 Excellent

jeff

Desk clerk was very professional
Stayed 2 nights in Dec 2025

10/10 Excellent

Nerlito

Stayed 2 nights in Nov 2025

10/10 Excellent

Ernesto

Travelled with group
Liked: Cleanliness, staff & service, amenities
something else.
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan L

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff is A+
Stayed 2 nights in Nov 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was good. All employee were helpful. Reported a strange smell in room later that evening. But other was good.
Stayed 1 night in Nov 2025

6/10 Okay

Shelby

Business traveller
Liked: Staff & service
Staff was friendly breakfast was good but I didn’t realize I booked a handicap room and it had no shower curtain.
Stayed 1 night in Nov 2025

10/10 Excellent

Jaynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this Best Western. From the moment we walk through the sliding doors we know we’re going to enjoy our stay. We’ve stayed here before and we’ve always had the best service. Smiles and hello’s from everyone. The rooms are very nice. The beds are comfortable. Nice and quiet. Breakfast - awesome! We will always stay here while in Phoenix.
Stayed 3 nights in Nov 2025

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Room next to elevator. Could hear all day and night. Toilet and AC not function properly. Noisy neighbors on third floor. Very lead footed
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Stayed 1 night in Nov 2025

8/10 Good

Stacey

Stayed 5 nights in Nov 2025

2/10 Terrible

Juan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Staff has no sense of urgency called 3 times to get the message indicator on my phone reset cant sleep with a bright pulsating light NO success. Room was cleaned and trash left outside my door GREAT IMPRESSION!
Stayed 1 night in Nov 2025

8/10 Good

Robert

Stayed 7 nights in Nov 2025

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely everything
Stayed 1 night in Nov 2025

8/10 Good

Nahom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a nice and place to stay. It feels safe.
Stayed 1 night in Nov 2025