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Holiday Inn Express Surprise by IHG

Property class: 2.5

Photo gallery for Holiday Inn Express Surprise by IHG

Exterior
Outdoor pool, open 8:00 AM to 10 PM, pool loungers
Free daily buffet breakfast
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is NZ$213
includes taxes & fees
31 May - 1 June

Explore the area

View map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Place, Surprise Community Park
    ‪5 min walk‬
  • Place, Surprise Stadium
    ‪8 min walk‬
  • Place, Surprise Tennis Center
    ‪12 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(79 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(91 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Surprise

At Holiday Inn Express Surprise by IHG you'll be within just a 10-minute stroll of Surprise Community Park and Surprise Stadium. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the 24-hour gym, Hot tub and pool loungers. 581 square feet (54 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also the convenience of free RV/bus/truck parking. .Attractions within a 20-minute drive of this Stadium Village hotel include Peoria Sports Complex and Wigwam Golf Resort.

What's nearby

  • Surprise Community Park - 5 min walk - 0.5 km
  • Surprise Stadium - 8 min walk - 0.8 km
  • Surprise Tennis Center - 12 min walk - 1.0 km
  • The Vista Center for the Arts - 17 min walk - 1.5 km
  • Sun Village Golf Course - 19 min walk - 1.6 km

Getting around

  • Sky Harbor International Airport (PHX) - 48 min drive

Restaurants

  • ‪Better Buzz Coffee - ‬18 min walk
  • ‪Circle K - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Burger King - ‬4 min drive

About this property

Holiday Inn Express Surprise by IHG

Holiday Inn Express Surprise by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 581 square feet (54 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

  • 115 guestrooms or units
  • 4 levels
  • 581 sq ft of conference space
  • 54 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Water dispenser
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Best Western Plus Surprise-Phoenix NW
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  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
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The price is NZ$194
includes taxes & fees
3 May - 4 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Surprise by IHG?

Holiday Inn Express Surprise by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of 1 May 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on 31 May 2026 start from NZ$213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Surprise by IHG?

Yep, Holiday Inn Express Surprise by IHG has a free self car park and free RV/bus/truck parking.

Does Holiday Inn Express Surprise by IHG have a pool?

Holiday Inn Express Surprise by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10 PM.

Is Holiday Inn Express Surprise by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Surprise by IHG is a hit with families.

Does Holiday Inn Express Surprise by IHG serve breakfast?

You bet, guests highly rate the free buffet breakfast here! Offered weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Holiday Inn Express Surprise by IHG?

No, Holiday Inn Express Surprise by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Surprise by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express Surprise by IHG?

No, only service animals are allowed.

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 812 out of 1002 reviews
Rating 8 - Good. 124 out of 1002 reviews
Rating 6 - Okay. 33 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 1 night in Jan 2026

10/10 Excellent

victoria, ROCHESTER

Great hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Housekeeping did a great job, front desk staff was courteous and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities
Nice, easy stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast selection. Friendly staff. Clean.
Stayed 1 night in Jan 2026

6/10 Okay

carrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, room was clean. Low water pressure in the shower and luke warm at best
Stayed 1 night in Jan 2026

10/10 Excellent

Tessa

Stayed 3 nights in Jan 2026

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spotless. Ultimate in clean. We enjoyed the location because it was easy to get around.
Stayed 2 nights in Jan 2026

10/10 Excellent

jane

Stayed 1 night in Jan 2026

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

marco

Stayed 2 nights in Jan 2026

10/10 Excellent

Nathan

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Great accommodations
Stayed 1 night in Jan 2026

10/10 Excellent

Kapetrez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised. Clean room Great breakfast Well kept property
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Marcus

Stayed 1 night in Jan 2026

10/10 Excellent

Michael L

Liked: Cleanliness
Stayed 1 night in Jan 2026

6/10 Okay

Kristine Connor

Stayed 3 nights in Dec 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 1 night in Dec 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Joanna

Stayed 1 night in Dec 2025