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4.8 out of 5

"Great hotel stayed 12 nights in March and was perfect. Great breakfast and free water every day. Awesome location. " More

By a verified traveller on Wed 17 Jun 2020

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Hotel Description

A luxury stay in Patong awaits you at Grand Mercure Phuket Patong. Within just a 15-minute stroll, you'll find Patong Beach and Bangla Road. Highlights at this family-friendly resort include 3 outdoor swimming pools, a full-service spa, and a restaurant.

You can enjoy LED TVs with digital channels, and all 314 rooms feature free WiFi, coffee/tea makers, and free bottled water. Minibars provide free refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include soaking tubs, rainfall showerheads, and bathrobes. Safes, hair dryers, and phones are also available.

A relaxing visit to Ryn Spa can include deep-tissue massages and Thai massages along with body wraps, body scrubs, and aromatherapy. The restaurant, Bubbles Restaurant, serves international cuisine and is open for lunch and dinner. Craft Bar is the resort's own brewpub, serving drinks along with light fare. Enjoy the fitness center, steam room, kids' swimming pool, and waterslide. 4455 square feet (414 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also limited parking, along with the convenience of a free area shuttle.

With a stay at this 5-star Patong resort, you'll be 0.9 km (0.6 mi) from Jungceylon Shopping Center and 4.5 km (2.8 mi) from Karon Beach.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$52* Per night/room 11 Dec. - 12 Dec.

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Pool Access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 Bedroom (Pool Villa)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Phuket Patong ratings based on 35 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure Phuket Patong

Everyone (31) Couples (3)
5 out of 5
Great hotel stayed 12 nights in March and was perfect. Great breakfast and free water every day. Awesome location.

Posted by , from Aus on 17 Jun. 2020

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Comment from Hotel Management

8 Jul. 2020 by Apple

Dear Danielle, we appreciate with your fabulous feedback and hope to see you again.

5 out of 5

Posted by on 19 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Guest relations team

Dear valued guest, thank you very much for rating us.

5 out of 5
The staff were very friendly. The rooms were comfortable. The location was great.

Posted by , from Melbourne on 25 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Apple

Dear Gemme, thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic!

5 out of 5

Posted by on 18 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Guest relations team

Dear valued guest, thank you very much for your rating.

4 out of 5
The hotel itself is a nice resort. We had a pool access room which was great especially if you want to spend a lot of time relaxing by a the pool. The breakfast is also nice with plenty of options. One thing which was disappointing is that we kept getting hounded to pay up on our bill as we were putting some activities, meals and drinks on the room tab. As experienced travellers, in most cases we pay our bill at the end upon check out. It was annoying constantly getting letters under our door each morning to pay up, like as if they thought we were going to do a runner. One thing that was also misleading was the NYE gala dinner. On the Mecure website they mention that it was compulsory and included in the room rate. This was great for us as we were keen to attend. However a day before when I checked our booking they said that it was not included in the room rate and that we had to pay up $250AUD each to attend. I felt this was misleading due to the website information and also my room rate was more expensive then normal (maybe this is because of public holiday? I don’t know). Overall the hotel was nice but just a few disappointing things that happened during the stay. I’m not sure if I would stay here again.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Apple

Dear valued guest, thank you very much for your feedback and we are glad to hear you enjoyed our pool access room, yet we are sorry to hear about miscommunication about the Gala dinner and would like to apologize for the issue. Should you wish to come back to stay us next time, please feel free to contact us prior to your stay for special arrangement.

5 out of 5
Staff was very helpful and friendly premises kept very clean breakfast was amazing couldn't fault the hotel for anything

Posted by on 3 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Apple

Dear valued guest, many thanks for your compliment and we are glad you enjoyed our facilities and attentive service.

5 out of 5

Posted by on 5 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Jutima

Dear valued guest, thank you very much for full score.

5 out of 5
Great location, amenities and friendly staff. Lots of options for eating.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Stechia

Dear Valued Guest, We thank you for this wonderful score and for your comment. Looking forward to welcome you back.

4 out of 5
Had a nice stay we had a problem when we first got to the hotel but staff were quick to fix it.

Posted by on 24 Dec. 2018

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Comment from Hotel Management

25 Dec. 2018 by Stechia

Dear Valued Guest, thank you for sharing your experience with us and for your 4* score!

5 out of 5
Perfect position to all bars and shops. Drinks were expensive for location but plenty of cheap bars around outside of resort.

Posted by , from Sydney on 5 Nov. 2018

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Comment from Hotel Management

6 Nov. 2018 by niwet

Dear Adam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Property Features

Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 4455 square feet (414 square meters) and includes conference space. A children's pool, a fitness center, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 5-star Patong resort.

  • 314 guestrooms or units
  • 7 levels
  • 6 buildings
  • 4455 sq ft of conference space
  • 414 sq m of conference space
  • Built in 2014
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Phuket Intl. Airport (HKT) (40.1 km / 24.9 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle; airport shuttle

Room Amenities

Grand Mercure Phuket Patong offers 314 accommodations with minibars (stocked with some free items) and safes. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Patong resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Bubbles Restaurant - This poolside restaurant specializes in international cuisine and serves lunch and dinner.

Craft Bar - This brewpub serves light fare only. Happy hour is offered. Open daily.

Bounce - This poolside cocktail bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Chou Chou Deli Shop - This café specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Steam room in spa
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 15
  • Check-in time ends at anytime

Special check-in instructions:

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1600.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Mercure Phuket Patong

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals not allowed
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: THB 1000.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
  • Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Phuket Patong Hotel
  • Grand Mercure Phuket Hotel
  • Grand Mercure Phuket Patong
  • Grand Mercure Phuket
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Resort
  • Grand Mercure Phuket Patong (opening Early 2014)
  • Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort Patong

You should know

  • Grand Mercure Phuket Patong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.