Banyan Tree - accommodation in Phuket Island

We had a lovely 2 nights here. The staff were amazing and made our stay really special. The room was lovely and special touches such as beach towels and christmas biscuits were really nice.

Pretty happy with the stay. Staff friendly, cheerful and helpful. Your breakfast rocks! Keep up the good work. Rooms, specially the ocean view ones need noise fix. You may want to replace the current glass door set up with something of better quality.

The resort is located across the beach and has all the amenities one can think of. The staff are friendly barring one or two buggy drivers who are burnt out driving around. Tony from Cafe Studio was brilliant!! They seem under staffed with the breakfast volume and one chef apparently so food takes a while at times to get to the table. Anan at reception was very courteous and I wish I took all the other names but they were all brilliant! The security staff manning the residences were very helpful and the pool staff too. I cannot fault the service in any way. Clearly the HR and training department is doing a good job with getting the right staff. The only glitch is that the hotel is not wheelchair friendly. Many steps to climb and we had to carry the wheelchair up. If your audience is not the disabled, then you have to mention it on booking platforms. My shoulders are in pain carrying the wheelchair up and down steps.