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Alila Mayakoba by Hyatt

A room with a bed, a small table, a ceiling fan, a view of the beach, and a hot tub.

A hotel room with a bed, a TV, a chair, a table with fruit, and a view of the ocean.

A modern living room with a sofa, coffee table, and artwork on the wall.

A golf course with a bunker, trees, and a clear sky.

A conference room with rows of tables and chairs, large windows, and a high ceiling with linear lighting.

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Spa pool
Spa
Pet-friendly
Parking included

includes taxes & fees

1 Sept - 2 Sept

Explore the area

Carretera Federal Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Place, El Camaleón Mayakoba Golf Course
‪18 min walk‬
Place, Maroma Beach
‪14 min drive‬
Place, Xcaret Eco Theme Park
‪28 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪44 min drive‬

Room options

Suite (Lagoon Area, with Plunge Pool)

Lagoon view
50 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, free minibar items, in-room safe, laptop workspace

Room, 2 Double Beds (Lagoon Area)

Lagoon view
50 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Room, 1 King Bed (Lagoon Area)

Lagoon view
50 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Suite (Beach Area, with Plunge Pool)

Lagoon view
120 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Room, 2 Double Beds (Beach Area)

Lagoon view
50 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

A modern bedroom with a large bed, bedside tables, a small round table, and a chair.

Room, 1 King Bed (Beach Area)

Lagoon view
50 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Signature Studio, Ocean View (with Plunge Pool)

Ocean view
65 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Room, 2 Double Beds

Lagoon view
50 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Room, 1 King Bed

Lagoon view
50 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

Lagoon view
100 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Suite (Lagoon Area)

Lagoon view
100 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Room, 1 King Bed (Lagoon Area with Plunge Pool)

Lagoon view
50 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Suite, Ocean View (w/ Plunge Pool)

Ocean view
103 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Suite (Beach Area)

Lagoon view
100 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Room, 1 King Bed, Ocean View

Ocean view
50 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Room, 2 Double Beds, Ocean View

Ocean view
50 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Suite (Lagoon Skyview, w/ Plunge Pool)

Lagoon view
100 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Signature Studio, Beachfront (with Plunge Pool)

Ocean view
66 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Alila Mayakoba by Hyatt. You'll be 1.2 km (0.8 mi) from El Camaleón Mayakoba Golf Course and 8 km (5 mi) from Maroma Beach. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages. The restaurant, Chef’s Atelier, serves Mexican cuisine. The resort's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the 24-hour gym, Hot tub, sauna and pool cabanas. Plus you'll find free Wi-Fi in public areas, free use of bicycles and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen resort include Quinta Avenida and Mamitas Beach.

View more Resorts in Playa del Carmen

What's nearby

El Camaleón Mayakoba Golf Course - 18 min walk - 1.5 km
Maroma Beach - 14 min drive - 10.9 km
Quinta Avenida - 15 min drive - 10.9 km
Mamitas Beach - 16 min drive - 11.3 km
Xcaret Eco Theme Park - 28 min drive - 21.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

‪Black & White - ‬6 min drive
‪Festival - ‬6 min drive
‪Sport Bar 24/7 - ‬6 min drive
‪El Charro - ‬6 min drive
‪Oriental Restaurant - ‬5 min drive

About this property

Alila Mayakoba by Hyatt

Some rates at Alila Mayakoba by Hyatt are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Alila Mayakoba by Hyatt, and enjoy summer activities such as snorkelling and kayaking.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a health club, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

182 guestrooms or units

3 levels

4 dining venues

Conference rooms

66736 sq ft of conference space

6200 sq. m of conference space

Built in 2016

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

ATM

Bellhop

Smoking in designated areas

Bar or lounge

Bar on the beach

Alila Mayakoba by Hyatt offers 182 air-conditioned accommodations with minibars (stocked with some free items) and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with cable channels and pay-per-view films.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages and Swedish massages.

Similar properties

3 bars/lounges, swim-up bar, poolside bar

Pool
Spa
All-inclusive available
Pet-friendly

includes taxes & fees

3 Aug - 4 Aug

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Free secured, uncovered self parking on site
Free valet parking on site
Limited on-site valet and self parking
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11 AM for a fee: USD 35 for adults and USD 18 for children
4 restaurants
A bar/lounge
A beach bar
Couples/private dining

Restaurants on site

Alisio
Casa Amate
Chef’s Atelier
Na
Ninguno Taqueria

Things to do

18-hole adjacent golf course
2 outdoor pools
24-hour gym
Beach yoga
Ecotours
Fitness classes
Free bicycle rentals
Golf
Hot tub
Kayaking
Sauna
Snorkelling
Steam room

Family friendly

2 outdoor pools
In-room cot
Laundry facilities

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

5 meeting rooms
66,736 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Spa

6 treatment rooms
Couples treatment rooms
Deep-tissue massages
Hot stone massages
Outdoor treatment areas
Prenatal massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Magnifying mirror
No lift
Phone accessibility kit
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk (99 centimetre high)
Wheelchair-accessible restaurant

More

3 floors
At least 80% organic food
Banquet hall
Built in 2016
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally sourced food prioritised
Locally-owned and organised tours and activities
Some LED lighting used
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
Pay films

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Free minibar (limited items)

More

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Safe
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 100 per pet, per night, plus a deposit of USD 100 per stay
Food and water bowls are available

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately USD 35 for adults and from USD 18 for children
Pet deposit: USD 100 per stay
Pet fee: USD 100 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Property Registration Number 009-025-000895/2026

We should mention

Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen

Andaz Mayakoba Riviera Maya Playa del Carmen

Andaz Mayakoba Riviera Maya

Andaz Mayakoba Concept Hyatt Resort Playa del Carmen

Andaz Mayakoba Concept Hyatt Resort

Andaz Mayakoba Concept Hyatt Playa del Carmen

Andaz Mayakoba Concept Hyatt

az Mayakoba Concept Hyatt l C

Frequently asked questions

What is the cancellation policy at Alila Mayakoba by Hyatt?

Alila Mayakoba by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alila Mayakoba by Hyatt?

As of 1 Aug 2026, prices found for a 1-night stay for 2 adults at Alila Mayakoba by Hyatt on 1 Sept 2026 start from NZ$815, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Alila Mayakoba by Hyatt?

Yep, Alila Mayakoba by Hyatt has a free self car park and free valet parking.

Are there any beaches close to Alila Mayakoba by Hyatt?

The closest beach to Alila Mayakoba by Hyatt is Maroma Beach (8 km).

Is there a spa on site at Alila Mayakoba by Hyatt?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Alila Mayakoba by Hyatt have a pool?

Alila Mayakoba by Hyatt has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Alila Mayakoba by Hyatt?

Alila Mayakoba by Hyatt features a private beach, 2 outdoor pools and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Alila Mayakoba by Hyatt a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Alila Mayakoba by Hyatt.

Is Alila Mayakoba by Hyatt family-friendly?

You bet! With amenities such as 2 outdoor pools and a private beach, as well as free infant beds in the guestrooms, it's no surprise that Alila Mayakoba by Hyatt is a hit with families.

Does Alila Mayakoba by Hyatt serve breakfast?

Sure does, full brekkie is served daily between 7:00 AM and 11 AM.

Is there a free airport shuttle available at Alila Mayakoba by Hyatt?

No, Alila Mayakoba by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Alila Mayakoba by Hyatt?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Alila Mayakoba by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Alila Mayakoba by Hyatt?

Furry friends are welcome at Alila Mayakoba by Hyatt, with food and water bowls on offer.

Is there a golf course on site at Alila Mayakoba by Hyatt?

There is a golf course next to Alila Mayakoba by Hyatt.

Alila Mayakoba by Hyatt Reviews

7.0

Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

10/10

Property conditions & facilities

Verified review

8/10 Good

Carlos

27 Jul 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful surroundings. Got free upgrade. Very nice room.

Stayed 4 nights in Jul 2026

Verified review

6/10 Okay

Renen

18 May 2026

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Stayed 9 nights in May 2026

Alila Mayakoba by Hyatt

Photo gallery for Alila Mayakoba by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Suite (Lagoon Area, with Plunge Pool)

Suite (Lagoon Area, with Plunge Pool)

View all photos for Room, 2 Double Beds (Lagoon Area)

Room, 2 Double Beds (Lagoon Area)

View all photos for Room, 1 King Bed (Lagoon Area)

Room, 1 King Bed (Lagoon Area)

View all photos for Suite (Beach Area, with Plunge Pool)

Suite (Beach Area, with Plunge Pool)

View all photos for Room, 2 Double Beds (Beach Area)

Room, 2 Double Beds (Beach Area)

View all photos for Room, 1 King Bed (Beach Area)

Room, 1 King Bed (Beach Area)

View all photos for Signature Studio, Ocean View (with Plunge Pool)

Signature Studio, Ocean View (with Plunge Pool)

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

View all photos for Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

View all photos for Suite (Lagoon Area)

Suite (Lagoon Area)

View all photos for Room, 1 King Bed (Lagoon Area with Plunge Pool)

Room, 1 King Bed (Lagoon Area with Plunge Pool)

View all photos for Suite, Ocean View (w/ Plunge Pool)

Suite, Ocean View (w/ Plunge Pool)

View all photos for Suite (Beach Area)

Suite (Beach Area)

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

View all photos for Suite (Lagoon Skyview, w/ Plunge Pool)

Suite (Lagoon Skyview, w/ Plunge Pool)

View all photos for Signature Studio, Beachfront (with Plunge Pool)

Signature Studio, Beachfront (with Plunge Pool)

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Alila Mayakoba by Hyatt

Similar properties

Fairmont Mayakoba

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds