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BlueBay Grand Esmeralda All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Deluxe Room, Garden View
View from room
5 restaurants, breakfast served
Lobby sitting area

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is NZ$299
includes taxes & fees
28 May - 29 May

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • Tres Rios Ecopark
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Day bed
Private bathroom
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Day bed
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Private bathroom
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at BlueBay Grand Esmeralda All Inclusive. You'll be 3.1 km (1.9 mi) from El Camaleón Mayakoba Golf Course and 7.3 km (4.6 mi) from Gran Coyote Golf. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and 4 bars/lounges. .A day of pampering at BlueBay SPA can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Riviera Maya property include Maroma Beach and Quinta Avenida.

What's nearby

  • Tres Rios Ecopark - 7 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 4.6 km
  • Gran Coyote Golf - 9 min drive - 7.4 km
  • Maroma Beach - 12 min drive - 7.5 km
  • Quinta Avenida - 13 min drive - 12.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, German, Italian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?

As of 15 May 2025, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on 28 May 2025 start from NZ$299.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at BlueBay Grand Esmeralda All Inclusive?

Yep, BlueBay Grand Esmeralda All Inclusive has a free self car park.

Are there any beaches close to BlueBay Grand Esmeralda All Inclusive?

The closest beach to BlueBay Grand Esmeralda All Inclusive is Maroma Beach (6.3 km).

Is there a spa on site at BlueBay Grand Esmeralda All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does BlueBay Grand Esmeralda All Inclusive have a pool?

Yep, and guests recommend it! BlueBay Grand Esmeralda All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive features 3 outdoor pools, 1 hot tub and 5 restaurants.

What makes BlueBay Grand Esmeralda All Inclusive a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at BlueBay Grand Esmeralda All Inclusive.

Is BlueBay Grand Esmeralda All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that BlueBay Grand Esmeralda All Inclusive is a hit with families.

Is there a free airport shuttle available at BlueBay Grand Esmeralda All Inclusive?

No, BlueBay Grand Esmeralda All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at BlueBay Grand Esmeralda All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at BlueBay Grand Esmeralda All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at BlueBay Grand Esmeralda All Inclusive?

No, pets and service animals are not allowed.

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 273 out of 1130 reviews
Rating 8 - Good. 240 out of 1130 reviews
Rating 6 - Okay. 248 out of 1130 reviews
Rating 4 - Poor. 169 out of 1130 reviews
Rating 2 - Terrible. 200 out of 1130 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
slow check-in, food below normal for this property, room needed repairs, noisey all day and nite, facility needs major upgrade as it`s tired - this is our fourth visit to this property and will be our last
Stayed 1 night in Feb 2025

10/10 Excellent

Annick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort overall only thing is the walk to and from restaurants is quite long but they do have golf carts that go around once in a while
Stayed 3 nights in Nov 2024

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Emmanuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let us start by starting with the only good thing. THE FOOD. Yes it was great!! The waiters were friendly. They all made the stay enjoyable. Shout out to them!! All BAD things: We will never go back to this place. Never 1) Early on the morning, the main bathroom on the lobby smells urine. Even after telling one of the concierge person 2) This property is huge and to move around you have to use a golf cart or you walk. We requested a ride from our room to the lobby because it was still dark and no one showed up to get us. 3) there was not enough beach chairs. In order to secure one guests had to wake up at 5 am to put something personal on it. This is unacceptable!!! This vacation time for God sakes. 4) Racoons are all over the inside of the restaurants. 5) In the shower, water stopped running while taking a shower. It happened every day of our stay there. 6) I think they should have given all guests a list of shows or free activities for the week so we can plan accordingly. 7) The elevator where we were has a hole on the floor. It was rusted. We were afraid that the floor would collapse. 8) The entire building needs a facelift. 9) Early in the morning housekeeping is pushing a cart in the hallway on the uneven concrete. It was very noisy. If they have any respect for their guests, they would have given the room attendants a cart with a robber tire which would be more silent. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE
Stayed 5 nights in Feb 2025

4/10 Poor

Angele Yvonne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed first time, not 5 star but 3 star. Food, cleanliness and service was great. Buildings and rooms need lots of love…. Very old worn rooms broken , unsafe dangerous balcony railings, dirty mattesses, broken air conditioners, broken elevators, No hot water, leaking water from ceilings, not enough lounge chairs, most lounge chairs are old and broken, wild animals in the restaurants and room buildings. No hot tub! If you want a lounge chair you need to get up at 6am and stay with your chair or else chair and towel will get stolen. Lots of fights over chairs. But the time share (circle one) got new lounge chairs…This is also a party resort, music and drunk Spanish university students all night until 6am, bring ear plugs…I will never go to another Bluebay and I will tell everyone I know not to go there.
Stayed 14 nights in Jan 2025

4/10 Poor

Andrhea

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Megan Kathleen

Liked: Cleanliness
Stayed 6 nights in Jan 2025

10/10 Excellent

Gillian Leah

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

6/10 Okay

Myrna

Liked: Staff & service

Not good value for your money

When I booked the Bluebay Esmeralda I was a bit nervous as the reviews are all over the place, so loved it some hated it. Here's what I found... overall the food was good better than expected. Seemed to have enough selection for everyone. Service was fantastic. Our room was clean , and housekeeping was amazing!! We were in building #4 on the 3rd floor and had a very nice view of the ocean and front pool area.Here's where the resort could improve on.there is no where to sit outside... the few chairs by the pool are reserved by towels at 6 am . I'm on vacation and not waking up at 6. Even by the bars no tables or chairs swing bar has approximately 12 chairs absolutely a great concept but more chairs could be infront on the concrete so a person can relax and have a drink. Checking in to this resort was brutal. Stand in a line up to stand in another line up. This building doesn't even have water after a long flight a person likes to have a drink . Most resorts have some type of refreshments when you arrive. The app to book the a restaurant did not work . So I had to stand in a line up of 50 people to book my restaurant. Once I was booked my experience improved as I booked all my restaurants until my departure. The Black and White bar is filthy, tables need to be washed. The front buffet restaurant was very clean and it had a good selection of food. So even though I had a decent stay, I will not return to this resort as I found it very expensive for the value.
Stayed 5 nights in Jan 2025

8/10 Good

Sandy Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort.
Stayed 7 nights in Jan 2025

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was a 2 star at best would never go back
Stayed 7 nights in Jan 2025

2/10 Terrible

Phillip

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was falling apart! Not enough pool chairs, not enough options for bars and only the Italian food was any good. This place needs a major overhaul! Got sick also from eating the ice cream because of the dirty warm water they put the scooper in. Full of bacteria!
Stayed 7 nights in Jan 2025

6/10 Okay

Salvador

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Gelen

Liked: Staff & service, property conditions & facilities
Workers where super friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

Carrie Ann, WINDSOR

Liked: Cleanliness, staff & service
Good place
Stayed 7 nights in Jan 2025

10/10 Excellent

Amber Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with plenty of options for entertainment and dining

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our 2nd stay here, 1st was before covid. All the working staff were exceptionally polite and friendly. Room balcony had a nice ocean and pool view. This has increased this rating. The resort requires building maintenence. Thatched roofs leak as some areas have lost the thatch. Thought we could sit on the balcony and enjoy the rains, but that roof didn't stop much of the rain. The door deadbolt wouldn't latch, had to have the plate on the frame replaced. 3 days later the door's card reader failed completely, had to have that replaced. Water staining on the room's ceilings. Room complex #5 had 1 elevator OOS the whole stay, the 2nd elevator worked intermittently. Pool chairs were reserved for the day with towels by 7:30, even though people would show up for a couple hours only. Not enough chairs/lounging chairs. Pool wait staff is less than what's required. The VIP & Circle sales staff would not provide any summary without attending their breakfast meeting. I've attended these hard sell meetings at other resorts and had to become rude after a number of times indicating that we were not interested...
Stayed 7 nights in Jan 2025

2/10 Terrible

fabiola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is horrible. They sell water for 10 dollars. Everything is over priced and no one ever clean our room. Rooms are dirty. Food is bad. We all got sick from it.
Stayed 3 nights in Jan 2025

6/10 Okay

Jose, Manteca

Travelled with family
Disliked: Amenities, property conditions & facilities
Room had mold , faulty door and toilet. Maintenance needs improvement.
Stayed 5 nights in Dec 2024

8/10 Good

Margaryta, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like food, restaurants, evening show, bars and pools. Do not like: reception - very slow, not enough stuff there, you have to stay in lines with your question. My request was room with 2 beds, they give me with one bed. They wanted I sleep with my son teenager. Lol. I come back to reception 3 times to switch the room - It was so difficult! Tried not nerves on New Year Eve.)) I do not like the ocean at all there. Grey color, dirty and with sludgy at the bottom. We have to walk to swim the next two resorts for river to swim. Of course, It is not a fault of resort, it is a Nature. But next time I am not coming here. Because the ocean is very important for us during vacation. An last thing what I do not like - the music at the pool. It is soo boring and old. like from 80xx. American music. Sometimes Cabirian. but old too. You guys have to do something with you playlist. Do not be so antiquated!
Stayed 7 nights in Dec 2024

8/10 Good

Barry Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, pools and beach were all beautiful. Great food, but must book restaurants as soon as you arrive to get in for dinner the second day, which is okay as the buffets are also excellent. Our only concern was that we didn’t confirm that transport from airport to resort (and back) was included - just incorrectly assumed it was, as it always has been with all-inclusive vacations. It was an additional $200 USD for round-trip e-taxi which was quite convenient once we realized that was our only option at that early hour.
Stayed 7 nights in Jan 2025

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service
We have been coming to this resort since 2009. Although some things have changed over the years, it continues to be a great spot for us! We were disappointed by the lack of lounge chairs around the pool but we still managed to get a chair each day. Our room was comfortable and always cleaned daily! The staff at this resort are amazing and this trip we were thrilled to connect with an accommodating and helpful Le Sommelier Rodrigo! He helped us select wines for our dinners - always attentive and reliable! This was a real plus for us. There are so many amazing members of the team here - Alonzo, Andres, Ruperta, Candido, Miriam, Estelle, Alberto, Romiro, Gustavo, Rogaciano, Samuel, Jose, Joel, Willie - too many to list! The managers at every restaurant were very welcoming and accommodating.Our a la carte dinners and the buffets did not disappoint! We also love the convenience of the DiveX shop and the very professional scuba team. Thank you Blue Bay for another amazing vacation!
Stayed 21 nights in Dec 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive kind and engaging. A fun atmosphere for all ages. Grounds were very clean. Food was quite good with a lot of options. We would stay there again.
Stayed 7 nights in Jan 2025

6/10 Okay

George

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This is a 3 star resort and should not be advertised as a 5 star. The staff is great! The food isn’t bad and the drinks are cold. The resort is old and “tired”. It’s time for some updating and upgrades. The Black and White bathrooms need repairs- staff does their best to keep them clean, however there’s not much they can do with broken doors and cracked toilet seats. It’s not terrible but it isn’t great.
Stayed 5 nights in Dec 2024

10/10 Excellent

Renee Caroline Mcnevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were absolutely amazing here! The live entertainment was fun and entertaining. The fire show was one of the best shows ever accompanied by a beach party. 10/10 would come back here. If possible ask to stay in buildings 1-5. They are the buildings closest to the entertainment pool.
Stayed 7 nights in Jan 2025