See all properties
Save

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property

Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Sauna, hot tub, steam room, body treatments, aromatherapy
Private beach, white sand, beach cabanas, sun-loungers
6 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

6.8 out of 10

Popular amenities

  • On private beach
  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
The current price is NZ$779
includes taxes & fees
16 May - 17 May

Explore the area

View map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Gran Coyote Golf
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Canal view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with two beds, a balcony with a view of greenery, a seating area with a table, and a modern pendant light.

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Soaker Tub , Adult Only

Junior Suite Soaker Tub , Adult Only

Junior Suite Soaker Tub , Adult Only

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Swim Up , Adult Only

Junior Suite Swim Up , Adult Only

Junior Suite Swim Up , Adult Only

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

You may also like

Ad

Princess Family Club Riviera - All Inclusive

Playa del Carmen
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 878 reviews
The price is NZ$500
includes taxes & fees
25 May - 26 May
Princess Family Club Riviera - All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive. You'll be 7.3 km (4.5 mi) from Maroma Beach and 10.3 km (6.4 mi) from Gran Coyote Golf. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Ya Ax Che can include hot stone massages, facials and body treatments along with aromatherapy and reflexology. The buffet restaurant, Casa Las Islas, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also free self parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute drive of this 4.5-property class Riviera Maya property include Plaza Las Americas and Mamitas Beach.

What's nearby

  • Tres Rios Ecopark - 1 min drive - 0.4 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 5.0 km
  • Gran Coyote Golf - 9 min drive - 7.8 km
  • Playa Paraiso Golf Course - 10 min drive - 11.3 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 11.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Black & White - ‬11 min drive
  • ‪Seafood - ‬12 min drive
  • ‪Beach Bar - ‬12 min drive
  • ‪Festival - ‬11 min drive
  • ‪Jaal-Ha - ‬12 min drive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 257 guestrooms or units
  • 4 levels
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • 1 conference room
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to furnished balconies or patios. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Aerial view
Sandos Caracol Nature Resort & Water Park All Inclusive
Corasol
  • Pool
  • Spa pool
  • All-inclusive
  • Spa
3.5 out of 5, Good, 1,433 reviews
The price is NZ$459
includes taxes & fees
17 May - 18 May
Sandos Caracol Nature Resort & Water Park All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat and paddles
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Segway rentals/tours
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free theme park shuttle
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • 4 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Partner property access
  • Partner property beach club access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Frequently asked questions

What is the cancellation policy at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive on 16 May 2026 start from NZ$779, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yep, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive has a free self car park.

Are there any beaches close to Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

The closest beach to Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is Maroma Beach (5.8 km).

Is there a spa on site at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yep, Ya Ax Che is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a pool?

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive a romantic place to stay?

1 hot tub and garden-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive.

Is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is a hit with families.

Is there a free airport shuttle available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

No, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

No, pets are not allowed.

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 13 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 5 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 8 out of 31 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Susana Quiñones

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy bonito tanto intrrnamente como sus instalaciones e actividades. Muy buen servicio y las habitaciones muy limpias y acojedoras.
Stayed 3 nights in Apr 2026

8/10 Good

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2026

2/10 Terrible

Karina Rodriguez, Renton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs!!! Rude staff
Cockroaches in the rooms!
Stayed 3 nights in Apr 2026

2/10 Terrible

Evangelina, Renton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service very racist staff
Stayed 3 nights in Apr 2026

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent 7 nights here over Easter and really enjoyed our stay. The bedroom for 4 people was spacious and clean with a stocked mini bar. (We were 2 adults, 2 teens) The choice of restaurants is good, with a buffet restaurant , Italian - Porto Bella, Hacienda Grill, pizza, and Mexican choices, but our favourite was Kotori, the Asian option. It’s definitely worth booking for the Habatchi grill, Eduardo the chef was very entertaining and the portions were filling. Staff are very good about asking about food allergies. The coatis were a bit naughty and pinched some food from my beach bag! The guided Kayaking is free and worth doing but you have to prebook this on the same day but in advance via the concierge desk - so go early, it opens from 7am and there are 3 time slots available. Pool staff are friendly, Jose and Edgar took care of us and really helpful, as was Abel (Pedro) Pool towels are provided too. Buffet restaurant staff were all really good too particularly Hermania who cooked us fresh omelettes to order every day, and discovered she also had bacon on request too! Coffee and ice cream are readily available in the cafe, and the sports bar is good too but can get a little loud later in the evening. We booked a tour to Xcaret via Juan from Spark Travel who has a tour desk in the lobby. He was really knowledgeable and helpful too. So all in all, we had an enjoyable stay and would recommend it.
Margaritas by the pool
Matcha tiramisu from Kotori
Coffee and ice cream
Lobby
Stayed 7 nights in Mar 2026

10/10 Excellent

Martin

Travelled with family
We love this hotel
Stayed 3 nights in Apr 2026

10/10 Excellent

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos and Abel at the pool bar are the friendliest staff you could ask for. Always there with a smile.
Stayed 4 nights in Mar 2026

6/10 Okay

CHRISTINA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Unless you are a member of La Herencia, expect to be treated a little less. From menu quality of just saying hola!
Stayed 7 nights in Mar 2026

6/10 Okay

Doris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La propiedad está muy hermosa, Pablo Rendón en la registracion nos dio un servicio excelente, siempre pendiente de nuestros necesidades asta una simple curita te la conseguía, personas como él se merecen un reconocimiento su servicio era igual para todos miembros o no él daba lo mejor. pero el servicio para los que no somos miembros es diferente, en el servicio de la comida pedí más de una vez bebidas en la área de la playa que nunca llegaron, el restaurante de desayuno el servicio fatal nunca preguntaban si necesitabas algo, tienes que andar persiguiendo a los meseros para que te traigan las bebidas. Deberían tener un mejor trato también para los no somos miembros porque todos estamos pagando. Gracias a Pablo por su gran servicio al cliente.
Stayed 4 nights in Feb 2026

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities
Great rooms and very kind staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Hadassah

Stayed 5 nights in Feb 2026

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
New rooms, spotless clean, cleanest rooms I started in, food was great- lots of choices and good quality, they had a lot of activities that were free such as kayaking, bike riding to see the cenotes on their property, beaches were beautiful, fun activities for kids, we will be coming back there.
Stayed 6 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

JOANNE

Travelled with group
Disliked: Property conditions & facilities
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025

2/10 Terrible

Maria

Stayed 6 nights in Apr 2026

4/10 Poor

Peter

Stayed 4 nights in Feb 2026

2/10 Terrible

Monica

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Si no eres socio, no vayas. La atención y la comida es MUY MALA, y pequeño detalle los ríos tienen cocodrilos, un gran peligro si quieres hacer las actividades que ofrecen, nos tocó ver a “Pancho” el cocodrilo que suele visitar la zona de las albercas, los mismos salvavidas nos comentaron que el mayor riesgo de muerte en las actividades eran los cocodrilos y realmente es el único atractivo que tiene el hotel, la playa está muy fea, no hay sargazo pero es arena oscura y revuelta, ni en la orilla te ves los pies. En las albercas hay muy pocos camastros como para el 20 % de los huéspedes y no hay barra de bebidas, tienes que salir del agua a pedirlas, ofrecen cerveza en lata solo para socios, para los demás de barril y caliente, eso sí habitaciones remodeladas muy bonitas aunque estuvimos 4 días sin llaves porque no funcionaba el sistema, cada que queríamos ir al cuarto teníamos que ir antes a recepción a pedir que nos abrieran
Stayed 6 nights in Dec 2025