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Aparthotel

Heaven Hotel

3.0 star property
Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool

Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Apartment, 2 Bedrooms | Private kitchen
40-inch Smart TV with digital channels, TV
Full-sized fridge, microwave, toaster, cookware/dishes/utensils
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • 24/7 front desk
  • Housekeeping
  • Pool
  • Kitchen

Explore the area

View map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪2 min drive‬
  • Place, Playa Xcalacoco
    ‪3 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Family Apartment

Full-sized fridge, microwave, toaster, cookware/dishes/utensils

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Full-sized fridge, microwave, toaster, cookware/dishes/utensils

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washer/dryer
Ceiling fan
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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About the area

Playa del Carmen

At Heaven Hotel you'll be 1.7 km (1 mi) from Playa Xcalacoco and 1.8 km (1.1 mi) from Gran Coyote Golf. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers. .You can enjoy Smart televisions with digital channels, and each apartment features free WiFi, 2 bathrooms and a balcony. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A dining area, a TV and a rainfall showerhead are also available. .Enjoy the kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. .Attractions within a 10-minute drive of this 3-property class Playa del Carmen aparthotel include El Camaleón Mayakoba Golf Course and Quinta Avenida.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 2 min drive - 1.4 km
  • Playa Xcalacoco - 3 min drive - 1.8 km
  • El Camaleón Mayakoba Golf Course - 4 min drive - 3.2 km
  • Playa del Carmen Main Beach - 8 min drive - 7.4 km
  • Punta Esmeralda Beach - 10 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Restaurante Hacienda - ‬20 min walk
  • ‪Privilege Lounge - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool
Heaven Hotel offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Heaven Hotel also features a terrace, concierge services, and laundry facilities.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 20 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch Smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned.

Property registration number 117096

We should mention

  • Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Heaven Hotel?

Heaven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Heaven Hotel?

The closest beach to Heaven Hotel is Playa del Carmen Main Beach (5.6 km).

Does Heaven Hotel have a pool?

Heaven Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Is Heaven Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, it's no surprise that Heaven Hotel is a hit with families.

Is there a free airport shuttle available at Heaven Hotel?

No, Heaven Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Heaven Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Heaven Hotel?

No, only service animals are allowed.