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Hotel Maya del Carmen

2.5 star property

Photo gallery for Hotel Maya del Carmen

Reception
A beachside hotel with multiple sunbeds and umbrellas, a clear view of the ocean, and a sandy beach area.
A golf course with a modern building in the background, a pond, and palm trees.
View from property
In-room safe, blackout curtains, individually decorated

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Avenida 10 Esq. Calle 40, Playa del Carmen, ROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Amaite

Amaite

Amaite

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hatsa-Ha

In-room safe, blackout curtains, individually decorated

Hatsa-Ha

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Habuc

In-room safe, blackout curtains, individually decorated

Habuc

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 57 sq m
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

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About the area

Playa del Carmen

At Hotel Maya del Carmen you'll be within just a 10-minute stroll of Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool and in-room balconies. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a children's swimming pool, a terrace and a garden. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this Downtown Playa del Carmen hotel include Mamitas Beach and Playa del Carmen Maritime Terminal is within 30 minutes.

What's nearby

  • Mario Villanueva Madrid - 3 min walk - 0.3 km
  • Quinta Avenida - 5 min walk - 0.5 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 10 min walk - 0.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Club de la Cerveza - ‬3 min walk
  • ‪San Lucho Mezcaleria - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk

About this property

Hotel Maya del Carmen

Hotel Maya del Carmen offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and multilingual staff are also featured at Hotel Maya del Carmen. Self parking is free.

This Playa del Carmen hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 2000
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Water dispenser
Hotel Maya del Carmen offers 30 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a ceiling fan. Rooms open to balconies. This individually decorated accommodation has separate dining areas. Televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.

Similar properties

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ILLUSION XPRESS Downtown Playa
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  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
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The price is NZ$84
includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Maya del Carmen

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle
  • Late check-out fee: USD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 9 AM to 9 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carmen Maya
Hotel Maya del Carmen
Maya Carmen
Maya del Carmen
Hotel Maya Carmen Playa del Carmen
Hotel Maya Carmen
Hotel Maya del Carmen Hotel
Hotel Maya del Carmen Playa del Carmen
Hotel Maya del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Maya del Carmen?

Hotel Maya del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Maya del Carmen?

Yep, Hotel Maya del Carmen has a free self car park.

Are there any beaches close to Hotel Maya del Carmen?

Yep, Hotel Maya del Carmen is a short 7-minute walk from Playa del Carmen Main Beach.

Does Hotel Maya del Carmen have a pool?

Hotel Maya del Carmen has a pool and a kids' pool. The pool is open 9 AM to 9 PM.

Is there a free airport shuttle available at Hotel Maya del Carmen?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Maya del Carmen?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Maya del Carmen?

No, pets and service animals are not allowed.

Hotel Maya del Carmen Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 265 reviews
Rating 8 - Good. 92 out of 265 reviews
Rating 6 - Okay. 59 out of 265 reviews
Rating 4 - Poor. 26 out of 265 reviews
Rating 2 - Terrible. 24 out of 265 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome from the amazing friendly staff to also being so close walking distance to 5th avenue festivities and as well as to the beach. Place was amazing! Tons of restaurants and bars everything is walking distance including a massive grocery store that has literally everything and well priced. Definitely will return. Oscar you da man!
Stayed 9 nights in Jun 2022
Verified review

6/10 Okay

Vickiana

Disliked: Property conditions & facilities
The property was located just a few steps from all shopping and dining so that was great. The property on the other hand needs some repairs, for example the paint was chipping in the bathroom, the drain cover in the shower wasn’t screwed in and that’s just to name a few. But you get what you pay for so you just want a place to lay your head at during your trip this place is good for you since it’s far from luxury.
Stayed 5 nights in Apr 2022
Verified review

8/10 Good

Noel

Liked: Cleanliness, staff & service
Very nice front desk staff. Largfe parking lot is secure and attached to the property. One block to the action on 5th Ave. Quality about what you would expect for a place that offers very inexpensive options. Large room and terrace.
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely Mayan hotel close to everything

Loved our stay with the location, staff and amenities. Jungle setting with pool was comfortable and lounge chair area to read and relax good. Noisy fridge was difficult to deal with when sleeping at night.
Street great to enjoy cycling
Stayed 23 nights in Feb 2022
Verified review

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good size bed, air conditioning, no internet in the room, pool small and not clean. Vey old building.
Stayed 3 nights in Feb 2022
Verified review

2/10 Terrible

Harley

Disliked: Cleanliness, staff & service, property conditions & facilities
Ojalá fumiguen las habitaciones. Está lleno de moscos
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Leski

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

J.Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente lugar muy tranquilo
Stayed 4 nights in Jan 2022
Verified review

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo lugar

Horrible! No lo recomiendo Pésima atención, no tenían servicio de pago con tarjeta en ningún día, había cucarachas, el sanitario no servía nos tocaba ir a otro baño en restaurante, nunca vayan!
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Mayra J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado!

El hotel es sencillo pero muy bonito, las habitaciones son muy amplias, le hace falta un poco de mantenimiento por los pasillos pero en general todo muy bien
Stayed 5 nights in Dec 2021
Verified review

10/10 Excellent

LILIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Tatiane

Liked: Cleanliness, staff & service
Sem água quente é cobertor. Ótimo atendimento do Dani.
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

LENIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención. Solo la caja fuerte deben de cambiarla porque se habré con cualquier llave. cambiar las luces del comedor. Y oner jabonera en las duchas ya que no hay donde asentar el jabón. Todo lo demás está súper bueno el hotel. Relación calidad precio y macnifica ubicación. Definitivo será nuestra primera opción para viajar a ese destino.
Stayed 4 nights in Oct 2021
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
El estacionamiento del hotel es insuficiente para el numero de cuartos. La segunda cama estaba fatal y el aire acondicionado daba de lleno en la cama principal. El encargado al llegar contestaba como si estuviera de malas. No fue agradable en general.
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Edgar Aarón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Excelente sus instalaciones, alberca limpia, habitaciones grandes
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lindo hotel. Pero muy viejo. Los cuartos se ven descuidados así como las escaleras quw dan acceso los mismos. Buena ubicación!
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En terminos generales estuvo bien la estadia, el lugar es tranquilo para disfrutar tranquilo
Stayed 2 nights in May 2021
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in May 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
No me gusto abrir la puerta del porton para estacionar el coche
Stayed 1 night in May 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento muy bien La habitación amplia, buena ubicación
Stayed 3 nights in Mar 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

super placentero

fue muy placentera , la atencio del recepcionista david fue excelente siempre muy atento, super recomendado.
Stayed 1 night in Mar 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones viejas y en mal estado, las almohadas y las sábanas huelen a humedad en exceso y están sucias, las instalaciones están en malas condiciones incluso 1 noche me quede sin agua. Y el personal simplemente no resuelve nada.
Stayed 2 nights in Feb 2021
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

A little pricy

Pros: location, pool area, feeling of seclusion inside property, quiet at night, excellent service at desk. Cons: hard bed, rooms could be updated Would start again
Stayed 2 nights in Feb 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Nice spot

Stayed for a few days in February and would stay again. Place is older, but the courtyard/pool area is great. Right in town, but feels secluded. Great service by the man who checked me in.
Stayed 1 night in Feb 2021
Verified review

6/10 Okay

ERIKA

Disliked: Cleanliness, property conditions & facilities, room comfort

que pena que haya decaído el lugar

la habitación le faltaba mantenimiento, lo reportamos e hicieron caso omiso, anteriormente me había hospedado aquí mismo y el servicio y habitaciones estaban en mejor estado
Stayed 2 nights in Feb 2021