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IT Boutique Hotel & Restaurant

4.0 star property
Hotel with 2 restaurants, 6-minute walk to Playa del Carmen Main Beach

Photo gallery for IT Boutique Hotel & Restaurant

Front of property
Porch
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Premium bedding, in-room safe, individually decorated
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$164
includes taxes & fees
10 Mar - 11 Mar

Explore the area

View map
1a. Nte. Manzana 157 Lote 4, Zazil-ha, Playa del Carmen, QROO, 77720
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Plus

Deluxe Plus

Deluxe Plus

8.0 out of 10
Very good
(4 reviews)

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Balcony

Suite with Balcony

Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Apartment, 1 King Bed with Sofa bed

Superior Apartment, 1 King Bed with Sofa bed

Superior Apartment, 1 King Bed with Sofa bed

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Apartment

Family Apartment | Living area

Family Apartment

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds and 1 Double Sofa Bed

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About the area

Playa del Carmen

At IT Boutique Hotel & Restaurant you'll be within just a 10-minute stroll of popular attractions like Mamitas Beach and Playa del Carmen Main Beach. Highlights at this hotel include in-room free WiFi, patios and heated floors. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool and pool loungers. Other amenities include 2 restaurants and free Wi-Fi in public areas. Cooked-to-order breakfast is available daily between 8:00 AM and noon. There's also the convenience of free self parking. .Attractions within a 10-minute walk of this 4-property class Zazil-ha hotel include Quinta Avenida and within 30 minutes you'll find Playacar Beach.

What's nearby

  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Coco Beach - 6 min walk - 0.6 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Pizza Italia - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Que Huevos - ‬3 min walk
  • ‪De Local - ‬2 min walk

About this property

IT Boutique Hotel & Restaurant

Hotel with 2 restaurants, 6-minute walk to Playa del Carmen Main Beach
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and spa services are also featured at IT Boutique Hotel & Restaurant. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Playa del Carmen hotel is smoke free.

  • 24 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Terrace on the roof
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations, which are accessible via exterior corridors, and features espresso makers and a safe. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,003 reviews
The price is NZ$228
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • IT Restaurant

Things to do

  • Beach yoga
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 220 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at IT Boutique Hotel & Restaurant?

IT Boutique Hotel & Restaurant offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at IT Boutique Hotel & Restaurant?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at IT Boutique Hotel & Restaurant on 10 Mar 2026 start from NZ$158.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at IT Boutique Hotel & Restaurant?

Yep, IT Boutique Hotel & Restaurant has a free self car park and free extended parking.

Are there any beaches close to IT Boutique Hotel & Restaurant?

Yep, IT Boutique Hotel & Restaurant is a short 6-minute walk from Playa del Carmen Main Beach. Fun beach activities include yoga.

Is there a spa on site at IT Boutique Hotel & Restaurant?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does IT Boutique Hotel & Restaurant have a pool?

IT Boutique Hotel & Restaurant has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What makes IT Boutique Hotel & Restaurant a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at IT Boutique Hotel & Restaurant.

Does IT Boutique Hotel & Restaurant serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 8:00 AM and noon.

Is there a free airport shuttle available at IT Boutique Hotel & Restaurant?

No, IT Boutique Hotel & Restaurant does not offer an airport shuttle service.

Is there a bar or restaurant at IT Boutique Hotel & Restaurant?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at IT Boutique Hotel & Restaurant?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at IT Boutique Hotel & Restaurant?

No, only service animals are allowed.

IT Boutique Hotel & Restaurant Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 451 reviews
Rating 8 - Good. 100 out of 451 reviews
Rating 6 - Okay. 36 out of 451 reviews
Rating 4 - Poor. 22 out of 451 reviews
Rating 2 - Terrible. 22 out of 451 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for the week and stay was very enjoyable. The staff was very frendly and always there to help. I will definitely be coming back again
Stayed 6 nights in Nov 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities
Excelente personal e instalaciones
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2025

10/10 Excellent

Mayra

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew Paul, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were the best part! They made us feel welcome and at home. The property has beautiful roof top views and a close walk to the beach/ 5th Avenida. They made our trip a nice place to relax after a long day of adventures! The only thing I would change is longer hours open for the roof top (both morning and evening) would've been a nice option.
Stayed 7 nights in Sep 2025

10/10 Excellent

tereza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel . Near everything… The staff is amazing … Every one is very nice, helpffull and polite . Yago and Valentina from the front desk are amazing… Só nice and polite … I will go back in the future and will stay this this hotel for sure . I super recommend this facility … I had an amazing time . Thank you all …
Stayed 9 nights in Aug 2025

10/10 Excellent

ILDEFONSO MURAIRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent service
Stayed 4 nights in Aug 2025

6/10 Okay

Alexis, Royal Palm Beach

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The property overall was very nice. The staff was super friendly and helpful. The room was very small but it had a nice balcony and bathroom. The room was clean but no space to put anything such as clothes, shoes, etc. the pillows were very fat and uncomfortable. We asked for smaller pillows but unfortunately they did not have any. The curtain closing the sliding glass door was also broken and light would come into the room so I had to tie it with a hair tie. The property is walkable to everything including 5ta Avenida just one block away. The rooftop area is nice but not the best. The drinks were amazing though.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maritza, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jason, Vermilion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near all the amenities. Clean and quiet. We would stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian, Las Vegas

Stayed 3 nights in Jul 2025

10/10 Excellent

Nadia

Stayed 3 nights in Jul 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location... Great view from the roof top
Stayed 1 night in Jun 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service
Hotel was good very friendly staff. Stay
Stayed 4 nights in May 2025

10/10 Excellent

Diego A

Stayed 5 nights in May 2025

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience all around at IT Hotel Playa!
Stayed 1 night in May 2025

10/10 Excellent

GenieFrances

Stayed 1 night in Feb 2025

10/10 Excellent

Stevin Azo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
Stayed 5 nights in Mar 2025

10/10 Excellent

Rodney, Alhambra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We received excellent assistance from Yair in reception.
Stayed 4 nights in Apr 2025

10/10 Excellent

Millia, Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel truly is centrally located. Staff was very friendly and so helpful in helping me to arrange a surprise for my fiancée. Definitely would not hesitate to stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Irelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing. All of the staff members were very helpful and friendly, particularly Yair, who made our experience even better. It was within 10 mins walking distance to a TON of great restaurants in every direction, and only about a 10 minute walk to the beach as well! If we stay in Playa del Carmen again we will certainly stay here!
Stayed 6 nights in Apr 2025

2/10 Terrible

Yusif

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this hotel to anyone. The booking came with "Free breakfast." However, you only get a limited selection of the menu such as fruit, eggs, and chicaquiles. Despite showing my booking info, the employees and supervisor still denied that breakfast was included. Also, the electricity would shut off randomly. My phone won't charge and I almost fell in the shower because the lights went out. Of course the hotel did not provide any sort of compensation or refund for these problems! There were so many other better hotels in the area so do your research but definitely don't go to IT Boutique unless you want to have a horrendous experience! R U N !!!
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point on this hotel, it was beyond expectations!! The staff are very helpful and super friendly !! The hotel is just off of busy 5th avenue, so you don’t get the noise, but, still benefit from being close to the action!! The beach is only steps away also. So many good restaurants and bars to enjoy close by! Breakfast was nice, only a couple options but, both options were plenty good for us!! I would come back to the IT Boutique in a heartbeat next time Playa Del Carmen is on my list !!
Stayed 9 nights in Mar 2025