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The Carmen Hotel - Ocean Front

4.5 star property

Photo gallery for The Carmen Hotel - Ocean Front

Beach bar
A cruise ship deck with a swimming pool, lounge chairs, and a bar area.
A modern bar area with a counter, seating, and a view of the outdoors.
A modern bedroom with a curved bed, a round mirror, and a large wardrobe.
A multi-story hotel with a modern design, featuring balconies, outdoor seating areas, and palm trees.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
The current price is NZ$153
includes taxes & fees
2 July - 3 July

Explore the area

View map
Playa del Carmen, QROO
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬

Room options

View all photos for Reef Suite King

A modern bed with a curved headboard, white bedding, and multiple pillows in various colors and patterns.

Reef Suite King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Reef Suite King

A modern bedroom with a curved bed, a wooden headboard, a bedside table, and a mirror.

Reef Suite King

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Coral Suite

A modern hotel room with two beds, a curved ceiling design, a wooden wall, and a nightstand with a lamp.

Coral Suite

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite King

7.8 out of 10
Good
(13 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Carmen Hotel - Ocean Front. Within just a 10-minute stroll, you'll find popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this beachfront hotel include in-room free WiFi, balconies and LED TVs. .Deck 5 is the hotel's own rooftop bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Cooked-to-order breakfast is available daily between 8:00 AM and 11:30 AM. .Attractions within a 15-minute walk of this 4.5-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Calle 12 - 2 min walk - 0.2 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Club SociaL - ‬2 min walk
  • ‪El Tapas Restaurante - ‬1 min walk
  • ‪Osteria De Roma - ‬2 min walk
  • ‪Café Andrade - ‬1 min walk
  • ‪Logia Café - ‬2 min walk

About this property

The Carmen Hotel - Ocean Front

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,061 reviews
The price is NZ$159
includes taxes & fees
6 July - 7 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 280 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 280 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 2 Jul 2026 start from NZ$153, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Carmen Hotel - Ocean Front?

Yep, The Carmen Hotel - Ocean Front is a short 9-minute walk from Playa del Carmen Main Beach.

Does The Carmen Hotel - Ocean Front have a pool?

Yep, and guests love it! The Carmen Hotel - Ocean Front has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Carmen Hotel - Ocean Front a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Carmen Hotel - Ocean Front.

Is The Carmen Hotel - Ocean Front family-friendly?

No, The Carmen Hotel - Ocean Front is an adults-only property.

Does The Carmen Hotel - Ocean Front serve breakfast?

You bet, our visitors give a thumbs up to the cooked-to-order breakfast here! Offered daily between 8:00 AM and 11:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at The Carmen Hotel - Ocean Front?

No, The Carmen Hotel - Ocean Front does not offer an airport shuttle service.

Is there a bar or restaurant at The Carmen Hotel - Ocean Front?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carmen Hotel - Ocean Front?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Carmen Hotel - Ocean Front?

No, only service animals are allowed.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 426 out of 849 reviews
Rating 8 - Good. 204 out of 849 reviews
Rating 6 - Okay. 96 out of 849 reviews
Rating 4 - Poor. 58 out of 849 reviews
Rating 2 - Terrible. 65 out of 849 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities
The staff was friendly, great location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alina

Liked: Cleanliness, property conditions & facilities
Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Nice chill place.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities
I loved the modern vibe and the great pool. The location is excellent, and overall it’s a fantastic stay. The only small improvement I’d suggest is updating the beach club lounge chairs, as they’re a bit worn, and possibly adding a parking partnership with a nearby parking lot.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Payton Sydney

Liked: Staff & service, property conditions & facilities
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Dishant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .
Stayed 3 nights in Mar 2026
Verified

8/10 Good

doug

Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025
Verified

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean was barely visible. The pool was too small to swim lenghts
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a sunrise suite and the view was breathtaking!
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic. There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue. Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

ARTEMIA

Disliked: Cleanliness, amenities, property conditions & facilities
Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was Great
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Elvia

The staff was absolutely amazing? However the room itself could use some updates and better cleaning. The balcony had a Jacuzzi however, the Jacuzzi did not have hot water. The balcony could’ve actually had better cleaning as well.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Jia

The hotel is poorly maintained, with many areas showing signs of moisture and rust. The photos look nice, but the actual room feels quite old and worn. The noise from the bar outside is very loud, and the soundproofing needs improvement. There is almost no service—whenever we asked the staff for anything, they simply said no. Also, the towels look like they’ve been used for decades, with very dull and worn-out colors.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Rebecca

Disliked: Staff & service, amenities
The staff was not friendly, the room showed a lot of wear and tear. Restaurant/ bar was closed during stay
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alejandro

Liked: Staff & service, property conditions & facilities
The view was okay and the same with the room. It is in the center of town, half a block from the 5th avenue, so it is noisy and I prefer more peace.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025
Verified

6/10 Okay

Jesse

Location is great. Staff can be more friendly
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Hayden

Liked: Cleanliness, amenities
Room was clean, missing a bathroom mirror. Music from the restaurant was extremely loud until late at night keeping us awake. Beach loungers were old and falling apart.
Stayed 8 nights in Jan 2026