See all properties
Save

The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Sunrise Suite | Terrace/patio
Beach bar
Front of property – evening/night
Owner´s Suite

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
The current price is NZ$224
includes taxes & fees
19 Dec - 20 Dec

Explore the area

View map
Playa del Carmen, QROO
  • Place, Central Square
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

7.8 out of 10
Good
(9 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Hotel Indigo Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The price is NZ$291
includes taxes & fees
19 Dec - 20 Dec
Hotel Indigo Playa Del Carmen by IHG

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Carmen Hotel - Ocean Front. Within just a 15-minute stroll, you'll find popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this beachfront hotel include in-room free WiFi, balconies and LED TVs. .Deck 5 is the hotel's own rooftop bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. .Attractions within a 15-minute walk of this 4.5-property class Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 5 min walk - 0.4 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪El Doctorcito - ‬4 min walk
  • ‪El Tapas Restaurante - ‬4 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪Café Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Similar properties

View from property
Playa Palms Beach Hotel
  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,715 reviews
Playa Palms Beach Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.83 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

Property Registration Number 008-007-007241/2025

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 19 Dec 2025 start from NZ$219.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Carmen Hotel - Ocean Front?

Yep, The Carmen Hotel - Ocean Front is a short 12-minute walk from Playa del Carmen Main Beach.

Does The Carmen Hotel - Ocean Front have a pool?

Yep, and guests love it! The Carmen Hotel - Ocean Front has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Carmen Hotel - Ocean Front a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Carmen Hotel - Ocean Front.

Is The Carmen Hotel - Ocean Front family-friendly?

No, The Carmen Hotel - Ocean Front is an adults-only property.

Is there a free airport shuttle available at The Carmen Hotel - Ocean Front?

No, The Carmen Hotel - Ocean Front does not offer an airport shuttle service.

Is there a bar or restaurant at The Carmen Hotel - Ocean Front?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carmen Hotel - Ocean Front?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Carmen Hotel - Ocean Front?

No, only service animals are allowed.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 396 out of 779 reviews
Rating 8 - Good. 188 out of 779 reviews
Rating 6 - Okay. 85 out of 779 reviews
Rating 4 - Poor. 50 out of 779 reviews
Rating 2 - Terrible. 60 out of 779 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yessenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025

6/10 Okay

Erendira

Travelled with group
Disliked: Cleanliness, staff & service

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Stayed 4 nights in Sep 2025

10/10 Excellent

Paula, Burbank

Stayed 5 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 1 night in Sep 2025

2/10 Terrible

Bruce

Disliked: Staff & service
Staff VERY unfriendly
Stayed 2 nights in Aug 2025

6/10 Okay

Jesse

Location is great. Staff can be more friendly
Stayed 3 nights in Aug 2025

10/10 Excellent

Scott

Liked: Property conditions & facilities
Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location a little pricey and outdated
Stayed 3 nights in Aug 2025

8/10 Good

Romaldo

Liked: Amenities
Nice location and good staff. Food was not good.
Stayed 2 nights in Aug 2025

8/10 Good

Jasmine

Liked: Staff & service, amenities
Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
outside dining area
View from balcony
balcony view
Stayed 3 nights in Jul 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was Great
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pretty decent

Great location. Nice hotel with an excellent roof top pool and bar. Bar staff was amazing and very friendly. The front desk has a rule that if you bring a friend or guest back to the hotel they have to fill out paperwork and provide identification. The night shift front desk woman was rude, aggressive, and made my friend very uncomfortable. Making assumptions about the reason we were going to the room wanting to know if they would be staying the night. It upset both of us. I realize this may be a hotel policy for security but many of the details she requested were an invasion of privacy. I wouldn’t return as a solo traveller for this main reason.
Stayed 7 nights in Jul 2025

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! Thank you Diego and the deck 5 crew for making it such a pleasant stay. -Taylor
Stayed 3 nights in Jul 2025

10/10 Excellent

Desmond

Stayed 4 nights in Jun 2025

8/10 Good

Fabian

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Contemporary

Super cool hotel right on the sand.
Stayed 2 nights in Jun 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2025

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Servicio
Stayed 3 nights in Jul 2025

6/10 Okay

harutyun

Business traveller
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was the shower water did not get hot
Stayed 3 nights in Jun 2025

10/10 Excellent

Liliana

Stayed 7 nights in Jun 2025

6/10 Okay

Migdalia

Travelled with group
Disliked: Property conditions & facilities
There’s no phone in the rooms air conditioner was not working properly
Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025

6/10 Okay

Fernando

Liked: Cleanliness, room comfort
Disliked: Staff & service
Normal
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Eugenia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our balcony! The room was great! Modern decor.
Stayed 1 night in Jun 2025