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Iberostar Waves Paraíso Beach - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Iberostar Waves Paraíso Beach - All Inclusive

Exterior
Free daily buffet breakfast
Garden
Garden view
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

View map
Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710
  • Place, Playa Paraiso Golf Course
    ‪5 min walk‬
  • Place, Paradise Beach
    ‪17 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪1 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

8.4 out of 10
Very good
(67 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

1 bedroom, minibar, in-room safe, desk

Premium Room, Poolside

8.2 out of 10
Very good
(49 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

7.2 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Private bathroom
  • 36 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

1 bedroom, minibar, in-room safe, desk

Premium Room, Poolside

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Private bathroom
  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

8.6 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, minibar, in-room safe, desk

Premium Room (Pure Wellness)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, minibar, in-room safe, desk

Premium Room (Pure Wellness)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

1 bedroom, minibar, in-room safe, desk

Junior Suite, Beachside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

1 bedroom, minibar, in-room safe, desk

Junior Suite, Beachside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 44 sq m
  • Sleeps 1
  • 2 Double Beds

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Exterior

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Paraíso Beach - All Inclusive. You'll be 0.4 km (0.3 mi) from Playa Paraiso Golf Course and 4.5 km (2.8 mi) from Maroma Beach. Highlights at this all-inclusive property include 12 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include hot stone massages, body wraps and body scrubs along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Buffet La Plaza, is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa del Carmen property include Ojo de Agua Beach and Puerto Morelos Beach.

What's nearby

  • Playa Paraiso Golf Course - 5 min walk - 0.5 km
  • Paradise Beach - 17 min walk - 1.5 km
  • Nicklaus Design Golf Course - 19 min walk - 1.6 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 0.8 km
  • Maroma Beach - 8 min drive - 4.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬3 min drive
  • ‪Restaurante La Plaza - ‬8 min walk
  • ‪Lobby Bar Acuarium - ‬8 min walk
  • ‪Snake Bar At Iberostar Maya - ‬10 min walk
  • ‪Star Café - ‬5 min walk

About this property

Iberostar Waves Paraíso Beach - All Inclusive

Luxury property on the beach, with outdoor pool
Iberostar Waves Paraíso Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Enjoy a summer holiday at Iberostar Waves Paraíso Beach - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 12 restaurants and 4 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

  • 424 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 5 bars or lounges
  • 4 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Iberostar Waves Paraíso Beach - All Inclusive offers 424 air-conditioned accommodations with minibars and video game consoles. Rooms open to balconies. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 4 coffee shops/cafes
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet La Plaza
  • El Puerto
  • Gourmet El Colonial
  • La Hacienda
  • Teppanyaki Hashiru

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Beach
Iberostar Beach Paraiso
Iberostar Paraiso Beach
Iberostar Paraiso Beach All Inclusive
Iberostar Paraiso Beach All Inclusive Playa del Carmen
Iberostar Paraiso Beach Playa del Carmen
Paraiso Beach
Paraiso Beach Iberostar
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
Iberostar Paraiso Beach All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l
Iberostar Paraiso Beach All Inclusive
Iberostar Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen

Frequently asked questions

What is the cancellation policy at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive is a short 15-minute walk from Paradise Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Iberostar Waves Paraíso Beach - All Inclusive have a pool?

Iberostar Waves Paraíso Beach - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive features a full-service spa, a nightclub and a health club.

What makes Iberostar Waves Paraíso Beach - All Inclusive a romantic place to stay?

1 hot tub and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Waves Paraíso Beach - All Inclusive.

Is Iberostar Waves Paraíso Beach - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Paraíso Beach - All Inclusive is a hit with families.

Does Iberostar Waves Paraíso Beach - All Inclusive serve breakfast?

Yeah, free buffet brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Iberostar Waves Paraíso Beach - All Inclusive?

No, Iberostar Waves Paraíso Beach - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Paraíso Beach - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Paraíso Beach - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has an 18-hole golf course. A golf driving range, a clubhouse and a golf pro shop are available.

Reviews

Iberostar Waves Paraíso Beach - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 483 out of 1006 reviews
Rating 8 - Good. 245 out of 1006 reviews
Rating 6 - Okay. 143 out of 1006 reviews
Rating 4 - Poor. 79 out of 1006 reviews
Rating 2 - Terrible. 56 out of 1006 reviews

Reviews

6/10 Okay

Annie T

Travelled with partner
Liked: Amenities
I would like to see all staffs to be more friendly and greet everyone. Food is ok, would love to see more options.
Stayed 5 nights in Aug 2025

8/10 Good

Yuliia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big beautiful hotel. Cocktails, by the pool, were not delicious. You have to work on recipes.
Stayed 9 nights in Jul 2025

8/10 Good

Trinidad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All the nature and wildlife
Stayed 6 nights in Jul 2025

10/10 Excellent

Justine

Stayed 6 nights in Aug 2025

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Aug 2025

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place enchanting
Family enjoyed
Stayed 5 nights in Jul 2025

10/10 Excellent

Marlo Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's always something to do. Different varieties of food.
Stayed 6 nights in Jul 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 7 nights in Jul 2025

4/10 Poor

Anthony J

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Overall, the experience fell short of expectations. The service was underwhelming, and the food left much to be desired. One major disappointment was the pool hours—they close at 7 wPM, which significantly limits evening entertainment. While the resort offers trolley service for transportation, the trolleys were consistently full, leaving us to walk long distances around what is a very large property. We also saw a few large cockroaches and the poolside bar
From the beachside snack shack
Stayed 4 nights in Jul 2025

6/10 Okay

Paola Alessandra Rosito

Travelled with family
Liked: Amenities
Disliked: Staff & service
No me gusto que hay que reservar para restaurantes en la cena se supone que es todo incluido Es muy limpio La propiedad es muy grande debería haber mas transportación
Stayed 4 nights in Jul 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was a beautiful resort. We got to see so much wildlife. One thing that should have been better is the AC—our room was never the correct temperature despite multiple service requests. The main buffet leaves a bit to be desired but the restaurant options for dinner were all impressive. The French restaurant was my favorite!
Stayed 5 nights in Jul 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The plants and animals made this resort so unique. It was really nicely laid out and everything was easy to get to and accessible. The food was the only downside of this resort so if you are a foodie I would not suggest it. But everything else made up for it so I would stay here again
Stayed 5 nights in Jul 2025

8/10 Good

Ashley

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Darion

Liked: Cleanliness
Stayed 5 nights in Jul 2025

8/10 Good

Latoya

Travelled with group
Liked: Cleanliness, staff & service, amenities
The overall property was beautiful and staff is friendly and helpful but it isn’t walkable. We also saw a roach in our room at the end of our stay.
Stayed 4 nights in Jul 2025

6/10 Okay

Jenni

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A good enough experience for a first time trip to Cancun. But awful service. Long waits and no explanations to how the resort operated. Lack of address for service, no AC anywhere outside of the rooms, college dorm quality food
Stayed 3 nights in Jul 2025

10/10 Excellent

Sara Valentina Forero

Stayed 7 nights in Jul 2025

10/10 Excellent

Renan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time at this resort, but we will probably go somewhere else next time. The Good: Both the pool and the beach areas are huge, and they have plenty of lounge chairs and shady huts. The bartenders are very friendly, and they make delicious drinks quickly and efficiently. The entertainment team is always great and we have a lot of fun with their games and shows. The property is beautiful, and the rooms are 11/10 clean each day when you return to them. The Bad: The food has never been great at any of the all-inclusives we have stayed at in the Cancun area. But my wife and I both got food poisoning from the Brazilian restaurant this time, which soured our short trip. Also, we love that there is beautiful wildlife on the resort, like peacocks, flamingos, parrots, and agoutis. But the coatis have visibly multiplied and it is a bit gross seeing them jumping on people's pool towels and digging in the trash cans. We love Cancun and we will be back! But perhaps we will spend a bit more next time in an attempt to get higher quality food.
Stayed 4 nights in Jul 2025

10/10 Excellent

Herbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you could ever want is on the property. The staff was amazingly friendly. All the wild animals on the property made it very interesting and fun. Very nice property but well laid out never felt crowded at dinner‘s pool, beach, etc..
Stayed 3 nights in Jul 2025

10/10 Excellent

Abner

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great since we checked in for a week. The only issue if at all was a bit of a dismissive attitude of the front desk lady, wasn’t as friendly very serious, short dry answers.
Stayed 5 nights in Jun 2025

4/10 Poor

tiffany

Disliked: Amenities
Stayed 7 nights in Jun 2025

4/10 Poor

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioner in our room did not work we complained and never got fix we had a water leak and they didn’t fix it just mopped up and left
Stayed 4 nights in Jun 2025

8/10 Good

Osny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Noordip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very hardworking staff, everyone is prepared to make your stay an amazing one. amazing facilities, delicious food and drinks, will be staying with iberostar in the future!
Stayed 7 nights in Jun 2025