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Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor pools

Where to?

Dates

June 2025

July 2025

8 outdoor pools, pool umbrellas, pool loungers

Free minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
All-inclusive
Hot tub

Explore the area

Playa del Carmen, QROO

Playa Paraiso Golf Course
‪10 min walk‬
Cirque du Soleil Boutique at Vidanta Riviera Maya
‪2 min drive‬
Maroma Beach
‪9 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪40 min drive‬

Room options

Junior Suite, Accessible

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Excellent

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Beachside

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

62 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Promo)

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Tropical View)

Exceptional

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

Exceptional

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

58 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Junior Suite, Poolside

Highlights

Furnished balcony

Air conditioning

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Shower/bath combination

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite (Tropical View)

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Room (One Bedroom, Star Family)

Wonderful

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Junior Suite, Accessible

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Room (One Bedroom, Star Family)

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 1
2 Double Beds

Junior Suite, Poolside

Exceptional

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Last room available

Highlights

Furnished balcony

Air conditioning

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Shower/bath combination

58 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Beachside

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Blackout curtains

Ceiling fan

Eco-friendly toiletries

62 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite (Promo)

Exceptional

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free minibar items

Ceiling fan

Blackout curtains

Separate bedroom

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Suite Junior

Sleeps 4
2 Double Beds

Suite Junior With Beach View

Beach view
Sleeps 4
2 Double Beds

Suite Junior With Pool View

Sleeps 4
2 Double Beds

Suite Junior With Garden View

Sleeps 4
2 Double Beds

Suite Junior With Garden View

Sleeps 4
2 Double Beds

Suite Junior With Pool View

Sleeps 4
1 Double Bed and 1 King Bed

Suite Junior With Beach View

Beach view
Sleeps 4
2 Double Beds

Suite Junior

Sleeps 4
1 King Bed and 1 Double Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Selection Paraíso Maya Suites - All Inclusive. You'll be 1 km (0.6 mi) from Playa Paraiso Golf Course and 7 km (4.4 mi) from Maroma Beach. Highlights at this all-inclusive property include 20 restaurants, 8 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The buffet restaurant, La Pagoda, is open for lunch and dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and golf course. Other amenities include a free water park, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Playa del Carmen property, you'll be 17.5 km (10.9 mi) from Ojo de Agua Beach and 19.3 km (12 mi) from Punta Esmeralda Beach.

What's nearby

Paradise Beach - 8 min walk - 0.7 km
Playa Paraiso Golf Course - 10 min walk - 0.8 km
Cirque du Soleil Boutique at Vidanta Riviera Maya - 2 min drive - 1.1 km
Maroma Beach - 9 min drive - 4.9 km
Tres Rios Ecopark - 14 min drive - 11.6 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

‪La Laguna - ‬1 min walk
‪Snake Bar At Iberostar Maya - ‬3 min walk
‪Alberca - Pool - Bar - ‬9 min walk
‪Cena Trattoria By el Faro - ‬10 min drive
‪Huama - ‬10 min drive

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor pools

Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraíso Maya Suites - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

434 guestrooms or units

3 levels

20 dining venues

8 bars or lounges

2 coffee shops

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Supervised kid's activities (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

On-site shopping

Lift

No smoking on site

Water dispenser

Bar on the beach

Bar by the pool

Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Similar properties

10 bars/lounges, 2 poolside bars, 2 beach bars, swim-up bar

Pool
Hot tub
Breakfast included
All-inclusive

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free covered self parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
2 coffee shops/cafes
20 restaurants
8 bars/lounges
A beach bar
A poolside bar
Snack bar/deli

Restaurants on site

Bistró L'Etoile
El Rancho
La Marina
La Pagoda

Things to do

18-hole golf course
2 hot tubs
8 outdoor pools
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Golf clubhouse
Golf clubs/equipment
Health club
Kayaking
Lazy river
Nightclub
Optional golf privileges
Pilates classes
Playground
Pro golf shop
Sauna
Shopping centre
Snorkelling
Steam room
Tennis
Waterslide
Windsurfing

Family friendly

8 outdoor pools
Children's pool
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference space
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

25 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Shower/bathtub combination
Towels provided

Entertainment

55-inch TV with cable channels
Pay films

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Iberostar Paraiso Maya

Iberostar Maya Paraiso

Iberostar Paraiso Maya

Iberostar Paraiso Maya All Inclusive

Iberostar Paraiso Maya All Inclusive Playa del Carmen

Iberostar Paraiso Maya Playa del Carmen

Maya Iberostar

Paraiso Maya

Iberostar Paraiso Maya Hotel Playa Paraiso

Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico

Iberostar Riviera Maya

Iberostar Paraiso Maya All Inclusive All-inclusive property

Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen

Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen

Iberostar Paraiso Maya All Inclusive

Iberostar Selection Paraíso Maya All Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive is a short 9-minute walk from Paradise Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Spa Sensations is available for guests. It has 2 hot tubs, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a pool?

Iberostar Selection Paraíso Maya Suites - All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive features 8 outdoor pools, 2 hot tubs and a nightclub. All guestrooms come with Private jetted baths and free minibar items.

What makes Iberostar Selection Paraíso Maya Suites - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Selection Paraíso Maya Suites - All Inclusive.

Is Iberostar Selection Paraíso Maya Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Selection Paraíso Maya Suites - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive serve breakfast?

Sure does, free buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, Iberostar Selection Paraíso Maya Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, they've got a beach bar and 20 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has an 18-hole golf course. Golf clubs, a clubhouse and a golf pro shop are available.

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Spencer

22 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Mar 2025

8/10 Good

Amie

Travelled with family

15 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property has a lot to offer with food activities pools and beach. The people are very helpful. The beach is very nice with not much sargassum when i was there. If you want lounge chairs by the pool and beach you have to get up very early to save a seat.

Stayed 9 nights in Mar 2025

8/10 Good

Mary Kaye

Travelled with group

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have stayed at the Iberostar Maya suites many times. This was my sixth time so obviously I continue to come back. The resort is beautiful and always clean. Most staff was amazing. We had a couple issues with the girls at the Star coffee shop both at the Lindo resort and at the Maya resort, young girls that were just a bit rude. The staff at the Maya lobby, including Raul and Kevin were awesome! For the most part, the food was good. The buffet at the Maya, (which is new) the seafood was incredible. Lots of lobster! The chef there was very nice. He came out and spoke to us. I believe his name was Oscar. The Mexican Restaurant that we were waiting to be seated at as we looked over the menu, It was definitely not an impressive menu. I’m very glad we did not stay because we talked to people later that evening who said they waited to be seated for over an hour and then waited for their food for over an hour and that it was pretty bad. So I’m glad we never ate there. The breakfast buffets are always incredible so much food to choose from and always good. So I highly recommend this resort!

Stayed 8 nights in Feb 2025

2/10 Terrible

Ilyas

1 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property not even 1 star,rakuns running around ,cockroaches everywhere,wait time to eat is 1hr to 1.45

Stayed 6 nights in Feb 2025

10/10 Excellent

Mario Garcia

Travelled with family

28 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The were so nice good service

Stayed 6 nights in Feb 2025

6/10 Okay

Kenneth

Travelled with family

11 Feb 2025

Liked: Staff & service, room comfort

Kids playground always broken

This was my 1st time staying at an all-inclusive resort. Pros big property with nice beach & maybe pools. Con-Steak House needs to improve the taste of the food. Buffets and snack bars were better than restaurants on property. We went out several times for dinner to have a really good meal. We booked this resort for the activities for a 3 1/2-year-old. Sadly, he couldn't do much because of the water playground being broken the entire time & you have to be a certain height to ride the slides. Our Jr. Suite was nice & comfortable, but the shower needs some TLC. Staff was excellent! Very customer oriented.

Stayed 6 nights in Feb 2025

10/10 Excellent

Dennis

Travelled with family and small children

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great! The food was the only item at this resort that was average. I'd suggest going to the a la carte restaurants over the buffet. Otherwise, the place was amazing, the staff were amazing! Very nice place...

Stayed 7 nights in Jan 2025

10/10 Excellent

Don

Travelled with group

30 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place. I would highly recommend it for a vacation

Stayed 5 nights in Jan 2025

10/10 Excellent

Lizuarte J

29 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jan 2025

10/10 Excellent

Matthew A

Travelled with family and small children

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great time staying at Maya, the property is just beautiful and they have a lot for kids to do there. We were never bored. It was super clean and the staff was amazing at keeping it that way. Food was great!

Stayed 5 nights in Jan 2025

10/10 Excellent

Zakaria

24 Jan 2025

Stayed 5 nights in Oct 2024

10/10 Excellent

wihane

Travelled with family and small children

24 Jan 2025

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Great experience

Stayed 8 nights in Jan 2025

10/10 Excellent

Ann Marie

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Anthony

10 Jan 2025

Liked: Cleanliness

Stayed 4 nights in Jan 2025

6/10 Okay

Ashley, San Ramon

Travelled with family and small children

8 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property and staff were great everywhere we went. We have a 6 and 4 year old and while there were plenty of fun things for them to do the food was not appropriate or always available for their age. Everything was a buffet. We could not get a reservation to the steak or Japanese restaurant in the 5 days we were there which were the 2 restaurants we knew our kids would enjoy the most. You would think quesadillas would be always on the menu but they were not. Most restaurants kids menus had 1 or 2 choices and because it was buffet you could not ask for a minor ingredient change or elimination. It was very frustrating and the kids ate very little which made them grumpy. The beach had the best options but was not open at night. We ate at the same Lindo buffet for 3 days and 4 meals straight.

Stayed 5 nights in Dec 2024

8/10 Good

Jonathan

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

10/10 Excellent

Charon Patrice, Chestnut Hill

Travelled with family and small children, Travelled with group

6 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Gorgeous, well run, fantastic pools and slides and a fabulous beach. Also, the food was excellent and there were several options to dine. Wish I’d stayed longer!

Stayed 5 nights in Dec 2024

6/10 Okay

Joanna

Travelled with family

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I’ve stayed in quite a few all-inclusive resorts in the area and this one was just meh. I was unimpressed with the food and the entertainment. The place is huge and connected to another resort which shares restaurants, etc. The room was missing a hairdryer. Our roll away never came. Our extra pillows never came. There are zero snacks in the room. There’s a bottle of wine in the room but no way to open it. There were zero reservations available for the 2 nice restaurants for any of the nights we were there. We waited 2 hours for the Italian restaurant because we didn’t want to eat at the buffet again. The seafood restaurant was not yummy. However, the rooms were clean, the beach was nice, there was food at the beach but only burgers and fries every day. There’s a bar at the beach but not really great waiters. We woke up at 6am to get chairs every day or we wouldn’t have had anywhere to sit at all. They seemed over booked and understaffed. We saw 2 fire shows while there…One was really good. My kids enjoyed the water slides. The Mexican buffet was fast and pretty good for a quick lunch. There’s plenty of shade around. The air conditioning in the rooms worked well. Honestly I enjoyed the Secrets, Excellence, Riu and Dreams resorts better.

Stayed 5 nights in Dec 2024

8/10 Good

Amanda

1 Jan 2025

Stayed 4 nights in Dec 2024

6/10 Okay

Nirav

Travelled with group

31 Dec 2024

Liked: Cleanliness, room comfort

Overall an Average resort with no night activities

Overall the resort is average. Food: Below Average Not many choices, especially for vegeterian. Also restaurant management is not good. While we were a large group of 20 people and we understand it is tough but even when we were ready to split the group overall reservation was painful and with every restaurant we had to escalate and talk to few people to make things happen. Lost a lot of time in it. Ambience: Average While the resort is huge with lots of good activities but at night it looks pretty dead. There is not enough lighting in the resort, no music playing or a central hangout place. The market place also closes very early so once it is dark it becomes a really boring place. Hence we had to go out of resort each night for some entertainment. Activities: Average Had lot of good day time activities like pool, beach volleyball, archery, golf, spa etc but there was nothing to do at night. Teenagers in our group got bored at night. Also for such a larger resort they need at least 2-3 beach volleyball set up. This one only had one.

Stayed 5 nights in Dec 2024

4/10 Poor

Kyung A

31 Dec 2024

Stayed 7 nights in Dec 2024

8/10 Good

Johnny

Travelled with family and small children

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were pleasantly surprised with the quality of food and options we had. The only thing missing was the strawberries and bagel. The buffet was excellent, and all other fine dining was exceptional.

Stayed 6 nights in Dec 2024

10/10 Excellent

Maryna

25 Dec 2024

Stayed 7 nights in Nov 2024

8/10 Good

Jennifer Gail

24 Dec 2024

Stayed 4 nights in Dec 2024

8/10 Good

Nikhil

24 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

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