Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Property video
Breakfast buffet
Lobby sitting area
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪5 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium Room, Accessible

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 1
  • 1 King Bed

Junior Suite, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.2 out of 10
Very good
(121 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 38 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

Premium Room (Pure Wellness)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

Highlights

Air conditioning
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

Suite Junior

  • 38 sq m
  • Sleeps 4

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 1

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

Single Room Premium

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

Quadruple Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

Double Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium with Garden View

  • Sleeps 4

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

Quadruple Room Premium

  • 35 sq m
  • Sleeps 4

Suite Junior

  • 38 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

Single Room Premium with Beach View

  • 35 sq m
  • Sleeps 1

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

Single Room Premium with Pool View

  • 35 sq m
  • Sleeps 1

Suite Junior

  • 38 sq m
  • Sleeps 4

Double Room Premium

  • 35 sq m
  • Sleeps 1

Quadruple Room Premium with Beach View

  • 35 sq m
  • Sleeps 4

Double Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Tucán - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Bonsai, serves Japanese cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also the convenience of free self parking. .With a stay at this 4.5-property class Playacar property, you'll be 3.2 km (2 mi) from Playa del Carmen Main Beach and 4.2 km (2.6 mi) from Mamitas Beach.

What's nearby

  • Quinta Avenida - 4 min drive - 3.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.6 km
  • Xplor Theme Park - 5 min drive - 5.7 km
  • Playa del Carmen Main Beach - 5 min drive - 4.3 km
  • Xcaret Eco Theme Park - 9 min drive - 7.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪La Terraza - ‬9 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive has a free self car park.

Are there any beaches close to Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive is a short 12-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Tucán - All Inclusive?

Yep, there is an onsite spa at Iberostar Waves Tucán - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yep, and guests love it! Iberostar Waves Tucán - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive features 2 beach bars, 4 outdoor pools and a full-service spa.

Is Iberostar Waves Tucán - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Iberostar Waves Tucán - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Tucán - All Inclusive?

No, Iberostar Waves Tucán - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Tucán - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Waves Tucán - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Iberostar Waves Tucán - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Waves Tucán - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Reviews

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 559 out of 1009 reviews
Rating 8 - Good. 266 out of 1009 reviews
Rating 6 - Okay. 86 out of 1009 reviews
Rating 4 - Poor. 54 out of 1009 reviews
Rating 2 - Terrible. 44 out of 1009 reviews

Reviews

10/10 Excellent

Miroslav

Stayed 4 nights in Jun 2025

10/10 Excellent

Medhat

Stayed 4 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and both were excellent experiences. Beautiful grounds and the staff are so friendly and work so hard. Looking forward to returning soon.
Stayed 4 nights in Jun 2025

10/10 Excellent

Megan A

Stayed 6 nights in Jun 2025

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Food was excellent, 99% of the staff was very helpful and a pleasure to talk to. Only real negative was them trying to push the coupons on you.
Stayed 4 nights in Jun 2025

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lots of animals and natural habitats
Stayed 5 nights in Jun 2025

10/10 Excellent

Oscar L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Great food! Staff were amazing!
Stayed 4 nights in Jun 2025

6/10 Okay

Devina

Liked: Cleanliness
Stayed 4 nights in Jun 2025

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The vegetation and the scenery is beautiful. When it rains it looks like paradise. The rooms are always clean and over all the staff is nice. What I appreciated the most was Star Camp for the kids. The ladies (ALL of them) and Paco are hands down THE BEST. Be sure your little ones will be in good hands, having fun, and exploring. The only reason why I didn't give a 5 star is because I do feel that at the buffets, servers can be more attentive with refills, removing plates, and just making sure the guest is good. I was there for over a week and the first 5 days my very small party and I were almost ignored as it seemed larger parties were favored or paid much more attention to. However, the 2 servers that seemed to be ontop of it all, giving 100% service, were Isauro and Roberto at the Cozumel Buffet. Every time we were helped ans served by either gentleman we had an amazing meal with replaced silverware, wine, tea, napkins, converasations, and always made us feel welcomed. They were super sweet to my little guy also. The other reason is because upon checking in I was expected to pay an additonal $400 because aparently on their side it said i had bookes my reservation for aduls and an infant. My itinerary said child not infant. Checking in took almost 2 hrs till the problem was solved. The resort is also quit pricy should you need anything. You are looking at $20 for bug spray. Other than that everything else is great.
Stayed 9 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animals on property were a big hit for our adult children and ourselves! The dining options were awesome (esp Japonese!) We loved every staff and wish we could have stayed! We were there during a time of high sargassum and this was not even an issue as we had so much to do on property. The beach/sand was still beautiful, the pool was awesome and so many activities. I highly recommend!
Stayed 4 nights in Jun 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept and friendly. The wildlife is a huge bonus to the property.
Stayed 4 nights in Jun 2025

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Staff is very friendly and helpful.
Stayed 5 nights in Jun 2025

6/10 Okay

Darren

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location of resort and beach is perfect but sadly the rooms, restaurants need an upgrade - very old and dirty looking. We were extremely disappointed with dining options. Not enough, many closed so limited options unless you do buffet which in all honesty is one of the worst we have been too. We have been to many resorts over 15yrs in playa and this resort was dissapointing.
Stayed 5 nights in Jun 2025

8/10 Good

Della

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property it's beautiful and well-kept
Stayed 7 nights in May 2025

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
The staff was great. The property is clean and well taken care of.
Stayed 5 nights in May 2025

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is great. They keep the beach clean if there’s sargazo. The food is very good. The facilities and rooms are clean. The entertainment is fun. The wild life around the green areas of the hotel is magical. We enjoyed our family vacation in this place. It has something to offer for people of all ages.
Stayed 5 nights in May 2025

8/10 Good

Ricardo, Norwalk

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. There are plenty a of wildlife roaming around the jungle of the property. Pools and beach are nice and clean. Unfortunately they do not offer poolside waiters and the buffet is hit and miss. It was difficult to make reservations at the dine in restaurants, we were only able to successfully book one dine in experience.
Stayed 7 nights in May 2025

10/10 Excellent

Cynthia Rodrigues

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, it was a great stay. Many amenities, beautiful place and staff is amazing. In our bedroom, mini bar was not working properly and no working ice machine - but those were things we managed. Definitely would recommend and go back
Stayed 4 nights in May 2025

4/10 Poor

Michael Kenneth

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in May 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, excellent food and service.
Stayed 6 nights in Mar 2025

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
We spent 6 days and 5 nights at the Iberostar Tucan and it was great. Food and drinks were fantastic. The atmosphere of the beach and the employees were great and always energetic. We visited different restaurant every day for lunch and dinner. The Mediterranean had a very long line for food so we went to one of the dinner buffets.
Stayed 5 nights in May 2025

8/10 Good

Meriban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The happiness start when we upgrade our room to oceanfront, wonderful view in the morning with amazing sunrise. Friendly front desk . You can feel short staff everywhere in restaurant, bars, walking areas . Deficient of variety food, Restaurants starts at 8 AM. Jungle garden with animals wonderful for kids. This resort only for families, not for Single people.
Stayed 6 nights in Apr 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente!! Hotel muy bonito!
Stayed 7 nights in Apr 2025

10/10 Excellent

Sarah Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely amazing resort. We visited during spring break. It was well balanced with nature with a portion in a jungle setting, a beautiful large beach, and a huge pool. Beach chairs all had umbrellas unlike some resorts. The Wild Beach was a moderate walk down the shore. Great buffets as well as several specialty restaurants. We were happy with every one. Many different bar areas, a pool bar, and bars at the beach. A lot of different activities happening each day. Our son was able to have interaction with the wild monkeys that live here which was his favorite memory. You will not be disappointed booking your vacation here. Perfect for a family trip. It will please everyone.
Stayed 7 nights in Mar 2025