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Iberostar Waves Tucán - All Inclusive

Where to?

Dates

April 2026

May 2026

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking included
Free Wi-Fi

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪6 min walk‬
Place, Playacar Golf Club
‪15 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Free minibar, in-room safe, desk, blackout curtains

Premium Room

Very good

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
38 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Very good

Ocean view
38 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Excellent

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Very good

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
38 sq m
1 bedroom
Sleeps 1
1 King Bed

Junior Suite, Oceanfront (Beach Access)

Good

Ocean view
38 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

35 sq m
Sleeps 4

Single Room Premium

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Single Room Premium with Pool View

35 sq m
Sleeps 1

Double Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 1

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 1

Suite Junior with Sea View

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 1

Suite Junior with Sea View

38 sq m
Sleeps 4

Single Room Premium with Beach View

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Quadruple Room Premium

35 sq m
Sleeps 4

Premium Room, Beachside

Excellent

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds

Premium Room, Beachside

Garden view
35 sq m
Sleeps 1
2 Double Beds

Premium Room (Promo)

Wonderful

Garden view
35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Garden view
35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Double Room Premium

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Premium Room (Tropical View)

Excellent

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Beach view
38 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Partial ocean view
38 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Garden view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Garden view
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Room Premium with Garden View

Sleeps 4

Single Room Premium with Garden View

Sleeps 1

Room Premium with Garden View

Sleeps 4

Room Premium

35 sq m
Sleeps 4

Room Premium

35 sq m
Sleeps 1

Room Premium

35 sq m
Sleeps 4

Room Premium

35 sq m
Sleeps 4

Quadruple Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 4

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Tucán - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Bonsai, serves Japanese cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also the convenience of free self parking. .With a stay at this 4.5-property class Playacar property, you'll be 3.2 km (2 mi) from Playa del Carmen Main Beach and 4.2 km (2.6 mi) from Mamitas Beach.

What's nearby

Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.5 km
Playacar Beach - 6 min walk - 0.6 km
Mahi Golf Course - 10 min walk - 0.9 km
Playacar Golf Club - 15 min walk - 1.3 km
Mayan Ruins of Playacar - 2 min drive - 2.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

‪Viva Wyndham Maya - ‬9 min walk
‪rosa roja - ‬5 min walk
‪Festival Grand Buffet - ‬8 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
‪Cupcake Cafe - ‬6 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

350 guestrooms or units

3 levels

8 dining venues

2 bars on the beach

2 bars by the pool

5 bars or lounges

Conference rooms

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

On-site shopping

No smoking on site

Water dispenser

Swim-up bar

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Kids’ pool

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Limited on-site self parking

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Restaurants on site

Bonsai
La Hacienda
Mare Nostrum
Tulum
Uxmal Restaurante

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting
In-room cot
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
No lift
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive has a free self car park.

Are there any beaches close to Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive is a short 12-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Tucán - All Inclusive?

Yep, there is an onsite spa at Iberostar Waves Tucán - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yep, and guests love it! Iberostar Waves Tucán - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive features 2 beach bars, 4 outdoor pools and a full-service spa.

Is Iberostar Waves Tucán - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Iberostar Waves Tucán - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Tucán - All Inclusive?

No, Iberostar Waves Tucán - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Tucán - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Waves Tucán - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Iberostar Waves Tucán - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Waves Tucán - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

Zahra Sadat

Travelled with family

26 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very friendly and welcoming, the area was nice, and the food options and quality were good. The only downside was that the beach gets very crowded—if you don’t go early in the morning, it’s hard to find a spot.

Stayed 7 nights in Dec 2025

10/10 Excellent

yael

24 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

All good

Stayed 5 nights in Dec 2025

10/10 Excellent

Claudia, Houston

24 Dec 2025

Stayed 6 nights in Nov 2025

8/10 Good

Elvira

Travelled with family and small children

23 Dec 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Some pools were not so clean. The rooms are very outdated. The room gets very muggy and hot at night. So muggy the sheets and our clothes would feel wet. It smelled like mold/mildew in the room.

Stayed 3 nights in Dec 2025

10/10 Excellent

Pierre Dominik

23 Dec 2025

Stayed 5 nights in Dec 2025

10/10 Excellent

Gaye

21 Dec 2025

Stayed 7 nights in Dec 2025

8/10 Good

Robert A

21 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful grounds and super clean resort. The staff were all amazing. The room needs to be updated . The bathroom door opens up inside the bathroom and in the way of the sink. If you want to keep it open to just curl your hair or to let steam out when showering you can’t get bye it easily. The giant ceiling fan has only one setting. On or off. AC was locked down and set at 19 degrees Celsius but wouldn’t circulate through the room unless the fan was on high speed. No other setting. It was hard to sleep because the fan blows so hard. Need a medium and low setting or better cool air conditioning. Drinks were good and we had a good quality of liquor to choose from. Great entertainment during the day and evening in the theater. Good food and plenty of options. Did not do specialty restraints as we forgot to attend as we were having so much fun.

Turn left here to arrive at the pools and beach!

Where the goldfish sleep around midnight walking home from late night snack bar.

Stayed 6 nights in Dec 2025

8/10 Good

john

18 Dec 2025

Liked: Staff & service, amenities

Staff was excellent.

Stayed 6 nights in Dec 2025

10/10 Excellent

Donald Brian

16 Dec 2025

Stayed 10 nights in Dec 2025

10/10 Excellent

Ashlynn

16 Dec 2025

Stayed 4 nights in Dec 2025

8/10 Good

Julia, Lexington

Travelled with family and small children

16 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Iberostar Waves Tucán – All Inclusive is a beautifully designed beachfront resort set within lush tropical gardens, offering a unique blend of comfort and nature. The property features expansive greenery, winding pathways, and on-site wildlife, creating a serene, eco-inspired atmosphere. Guests enjoy excellent hotel facilities, multiple swimming pools, and direct beach access. Dining is a standout, with generous buffet selections and specialty restaurants offering diverse, high-quality cuisine to suit a wide range of tastes. This resort delivers a well-rounded, relaxed all-inclusive experience in an exceptional natural setting.

Stayed 6 nights in Dec 2025

10/10 Excellent

Diana

14 Dec 2025

Stayed 7 nights in Dec 2025

10/10 Excellent

Dori

14 Dec 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Maxim

Travelled with family

12 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property and nature was amazing.

Stayed 6 nights in Dec 2025

8/10 Good

Tony

Travelled with family, Travelled with group

11 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property grounds. Main pool does not have a swim up bar and no service, had to get out to go get drinks. The resort credit is not a real credit should be advertised as coupons for the resort. You can only use a little bit of the credit at certain places. The property raises prices if you use the credit. We were offered a massage from one of the employees for $128 and when we mentioned what the cost would be with the credit was told she would have to raise the price to $150 and we could get $25 off.

Stayed 4 nights in Dec 2025

10/10 Excellent

Nikola

11 Dec 2025

Stayed 6 nights in Dec 2025

2/10 Terrible

Lily

Travelled with partner

10 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The amount of noise that came in every morning at 6:00 am was ridiculous . Construction trucks, bags of dirt, ply wood and drilling felt more like a construction site then a resort. We also got food poising and lost a day due to being sick . We informed staff and both our concern just to be told they are sorry and just smiled at us. Not a good experience.

Stayed 7 nights in Dec 2025

10/10 Excellent

Donald

Travelled with family

9 Dec 2025

Liked: Cleanliness, property conditions & facilities

Staff were very friendly. Wild life is very nice. Overall very nice place.

Stayed 7 nights in Dec 2025

10/10 Excellent

YU GUANG

6 Dec 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Ivan

Travelled with family and small children

6 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean room, good food, convenient layout of the hotel and good facilities. Beach and pool were also great. Restaurants were not overly crowded although sometimes they weren't open every day.

Stayed 7 nights in Nov 2025

10/10 Excellent

Airida

4 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice hotel

Stayed 7 nights in Nov 2025

8/10 Good

Jesse

Travelled with partner

4 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice relaxing vacation - entertainment staff not as engaging interactive as in the past

Stayed 5 nights in Nov 2025

10/10 Excellent

Priiti

Travelled with family

4 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a wonderful time at the Iberostar Tucan! I traveled with a vegetarian who had plenty to eat, as well as a 12 year old picky eater, who was happy with the choices at the buffet at all meals. I was a bit disappointed by the Italian restaurant sit down option, honestly much rather preferred the variety in the buffet. Everything was always clean which can be hard to do at a large property, but all restrooms were in tip-top shape always. The beach access was amazing, and the water was a beautiful turquoise blue. You do have to get there early to save seats unfortunately, but an added perk is being able to see the sunrise while you do it, which is stunning. Overall would definitely go back to this property.

Stayed 4 nights in Nov 2025

10/10 Excellent

Aliaksandr

3 Dec 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Brian

2 Dec 2025

Stayed 7 nights in Nov 2025

Iberostar Waves Tucán - All Inclusive

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