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Illusion Boutique Hotel By BFH

3.5 star property
Comfortable boutique hotel, walk to Central Square

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Photo gallery for Illusion Boutique Hotel By BFH

Premium Room | View from room
Restaurant
Exterior
Deluxe Room | View from room
Reception
Reviews
7.8

Good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationQuinta Alegría Shopping Mall6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision)

10/10 Exceptional

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

8.8/10 Excellent

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

8.2/10 Very good

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Playa del Carmen

Illusion Boutique Hotel By BFH puts you in the heart of Playa del Carmen, within just a 10-minute stroll of Central Square and Quinta Alegría Shopping Mall. Highlights at this boutique hotel include free self-service breakfast, an outdoor swimming pool and a rooftop terrace. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a library. Plus you'll find a terrace, tour/ticket assistance and multilingual staff. Each morning free breakfast is served. .With a stay at this 3.5-property class Downtown Playa del Carmen hotel, you'll be 10 km (6.2 mi) from Xcaret Eco Theme Park.

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Cervecería Chapultepec - 2 min walk
  • Starbucks - 2 min walk
  • Fah Restaurant Bar - 1 min walk
  • Mercado 174 - 1 min walk
  • Tropical Playa del Carmen - 1 min walk

About this property

Illusion Boutique Hotel By BFH

Comfortable boutique hotel, walk to Central Square
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a library are also featured at the boutique Illusion Boutique Hotel By BFH.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 5 levels
  • Breakfast available (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Library
  • No smoking on site
Illusion Boutique Hotel By BFH offers 47 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:30 AM

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 5 floors
  • Building
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illusion Boutique Hotel By BFH

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Children 5 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

What is the cancellation policy at Illusion Boutique Hotel By BFH?

Illusion Boutique Hotel By BFH offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Illusion Boutique Hotel By BFH?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel By BFH on 22 May 2024 start from NZ$96.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Illusion Boutique Hotel By BFH?

Yep, Illusion Boutique Hotel By BFH is a short 6-minute walk from Playa del Carmen Main Beach.

Does Illusion Boutique Hotel By BFH have a pool?

Illusion Boutique Hotel By BFH has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Illusion Boutique Hotel By BFH a romantic place to stay?

Beach cabanas, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Illusion Boutique Hotel By BFH.

Does Illusion Boutique Hotel By BFH serve breakfast?

You bet, free self-service brekkie is offered daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Illusion Boutique Hotel By BFH?

No, Illusion Boutique Hotel By BFH does not offer an airport shuttle service.

What time are check-in & check-out at Illusion Boutique Hotel By BFH?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Illusion Boutique Hotel By BFH?

No, pets and service animals are not allowed.

Illusion Boutique Hotel By BFH Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 267 out of 726 reviews" "
Rating 8 - Good. 254 out of 726 reviews" "
Rating 6 - Okay. 95 out of 726 reviews" "
Rating 4 - Poor. 51 out of 726 reviews" "
Rating 2 - Terrible. 59 out of 726 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Yolanda

Liked: Staff & service
Disliked: Amenities
We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 14 nights in Jan 2024

6/10 Okay

Andrew

Disliked: Staff & service
Nice greeting. Close to the beach. Free breakfast 10 minute walk away. Wonderful rooftop deck with a small pool. Better rooftop pool with a bar and restaurant next door at The Carmen. Open to anyone that buys food or drink. Most of these places are hit or miss. On my visit house keeping was non existent. If you get a room here make sure it's as far away from 8th as possible.
Stayed 3 nights in Jan 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs upgrades, not as nice as in the pictures. Looks ok, towels were not goid at all, they were very old and with stains

2/10 Terrible

Chern

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Cats roam freely. You can hear them meowing. we had to book another room as the hot water was shut off for NYE and NYday. Free Breakfast is questionable
Stayed 5 nights in Dec 2023

2/10 Terrible

GABRIELA

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
NEVER THIS HOTEL!!!
Stayed 3 nights in Jan 2024

2/10 Terrible

Louisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM
Stayed 6 nights in Dec 2023

2/10 Terrible

Shelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return