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Illusion Boutique Hotel

Property class: 3.5

Photo gallery for Illusion Boutique Hotel

A bedroom with a large bed, a bench, a ceiling fan, a nightstand, and a view of the ocean.
A courtyard with a tiled floor, a white railing, and a planter with various plants.
A corridor with a tiled floor, white walls, and a potted plant.
A swimming pool with a thatched-roof structure, surrounded by plants and a clear blue sky.
A rooftop garden with various plants and flowers, a white building with a sign reading "CGRILL EST. 2016", and a clear blue sky.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping
The current price is NZ$82
includes taxes & fees
12 Sept - 13 Sept

Explore the area

View map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬

Room options

View all photos for Quadruple Room

A hotel room with two beds, a ceiling fan, an air conditioning unit, and a wall-mounted light fixture.

Quadruple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Room

A hotel room with a bed, a wooden headboard, a nightstand, and a window with curtains.

Junior Room

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

A bedroom with a large bed, a bench, a ceiling fan, a nightstand, and a view of the ocean.

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)
  • Partial ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A neatly made bed with a swan-shaped pillow, a black headboard, and two wall-mounted lights.

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Room

A hotel room with a bed, a sofa, a dining table with chairs, and a TV.

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a large bed, white bedding, a framed artwork on the wall, and a wall-mounted air conditioner.

Standard Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

DOUBLE TWO DOUBLE BEDS

  • 25 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room

  • 29 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

Illusion Boutique Hotel puts you in the heart of Playa del Carmen, within just a 10-minute stroll of Central Square and Quinta Alegría Shopping Mall. Highlights at this boutique hotel include free self-service breakfast, an outdoor swimming pool and a rooftop terrace. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a library. Plus you'll find a terrace, tour/ticket assistance and multilingual staff. Each morning free breakfast is served. .With a stay at this 3.5-property class Downtown Playa del Carmen hotel, you'll be 10 km (6.2 mi) from Xcaret Eco Theme Park.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Zenzi Beach Club - ‬3 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬2 min walk

About this property

Illusion Boutique Hotel

Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a library are also featured at the boutique Illusion Boutique Hotel .

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 5 levels
  • Breakfast available (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Library
  • No smoking on site
Illusion Boutique Hotel offers 47 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

Interior detail
Kinbe Hotel Boutique
Downtown Playa del Carmen
  • Pool
  • Kids’ pool
  • Free Wi-Fi
  • Air-conditioning
4.2 out of 5, Very good, 895 reviews
The price is NZ$76
includes taxes & fees
3 Sept - 4 Sept
Kinbe Hotel Boutique

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free self-serve breakfast available daily 8:30 AM to noon

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illusion Boutique Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

What is the cancellation policy at Illusion Boutique Hotel ?

Illusion Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Illusion Boutique Hotel ?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel on 12 Sept 2026 start from NZ$82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Illusion Boutique Hotel ?

Yep, Illusion Boutique Hotel is a short 6-minute walk from Playa del Carmen Main Beach.

Does Illusion Boutique Hotel have a pool?

Illusion Boutique Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Illusion Boutique Hotel a romantic place to stay?

Beach cabanas, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Illusion Boutique Hotel .

Does Illusion Boutique Hotel serve breakfast?

You bet, free self-service brekkie is offered daily from 8:30 AM to noon.

Is there a free airport shuttle available at Illusion Boutique Hotel ?

No, Illusion Boutique Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Illusion Boutique Hotel ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Illusion Boutique Hotel ?

No, pets and service animals are not allowed.

Illusion Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 319 out of 875 reviews
Rating 8 - Good. 279 out of 875 reviews
Rating 6 - Okay. 120 out of 875 reviews
Rating 4 - Poor. 69 out of 875 reviews
Rating 2 - Terrible. 88 out of 875 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great location and value for money
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, bed was comfortable and staff was great!
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for the price
Stayed 3 nights in May 2026
Verified review

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for simple, inexpensive, breakfast included, in the center, and 2 minutes from the beach, then this will work for you. The entire staff were kind and helpful.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price, clean, large rooms
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Sienna

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
The resort is top notch for cleanliness and maintenance. Our room was spotless every day. Staff are amazing
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to 5th ave.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Pedro

Liked: Cleanliness, staff & service
The hotel is well located but its very noisy, to dificult to rest as the sound outside is very loud and you can hear anything outside and onthe hotel inside your room. The staff is friendly, but the breakfast included is laughable, would be better to not include the breafast on the price, and charge it apart and offer something better and bigger portions, even the milk was not included and charged appart.
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Vladyslav

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is what it is. Nothing to say.
Stayed 8 nights in Apr 2026
Verified review

6/10 Okay

Michael John

Disliked: Amenities, property conditions & facilities
Breakfast was a joke. A lady with a griddle making pancakes. The beds are hard as a rock. The noise is terrible. A rooster outside and loud music most of the night. The pool is terrible. Would not even try to enter that dirty water. You get what you pay for. It fits Mexico perfectly.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Karol

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was great. Location was great. Room is outdated compared to the photos. Rooftop pool was not in great shape.
Stayed 8 nights in Jan 2026
Verified review

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Room, Staff and overall amenities were good. The one main problem is the loud music around the hotel. It is 1/2 block away from one of the most popular bars.
Stayed 5 nights in Dec 2025
Verified review

2/10 Terrible

Daniela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean was terrible
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean was terrible
Verified review

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
. The Pros- spitting distance from the ocean, restaurants, 5th avenue, and a very decent soaking pool on the roof. The cons- The bed was hard, and i mean really hard. If you are an early to bed person, remember that this little gem is right in the middle of party central. So it is going to be loud later at night. Overall, for under $50 USD a night it was worth it to us.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Monica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was outdated, the pool was not clean, it needs to be filtered. My room had a broken glass door. The AC was not working properly.
Stayed 5 nights in Mar 2026
Verified review

2/10 Terrible

Ana

It was cute and all however needs more care on
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Gilad

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is nothing like advertised. The room was dirty, leaking shower. The pillows are enormous and uncomfortable. The hotel is just rundown. Location no is great
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Miguel

Bad place
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

Bendhiba

Disliked: Cleanliness, amenities, property conditions & facilities
Very far from the pictures a description. Old not maintained room, uncomfortable bed, horrible lights, bad deco, poor water pressure, rusty faucet. The breakfast is a joke too. Spare your time and money and go somewhere else.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Roberto Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Mar 2023