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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Property class: 5 and above

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

A resort with multiple swimming pools, palm trees, and a view of the ocean at sunset.
Property video
An aerial view of a coastal hotel complex with multiple buildings, a beach, and clear turquoise waters.
A spacious lobby with a modern design, featuring a seating area with sofas and a bar area with high chairs.
A buffet area with a variety of food options, a kitchen in the background, and decorative hanging lights.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is NZ$808
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Punta Esmeralda Beach
    ‪18 min walk‬
  • Place, Mamitas Beach
    ‪3 min drive‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view of greenery.

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

A hotel room with a bed, a desk, a TV, and a minibar.

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(59 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

A hotel room with a large bed, a flat-screen TV mounted on the wall, a glass-enclosed balcony with a hot tub, and a view of a building and greenery.

Master Suite Nature View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

A hotel room with two beds, a TV, a balcony with a view, and a dining area.

Suite (Nature View)

9.0 out of 10
Wonderful
(11 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

A hotel room with two beds, a TV, a sofa, and a balcony with a view.

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

A modern hotel room with a bed, a TV, a sofa, a coffee table, and a view of an outdoor pool area.

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

A poolside area with lounge chairs, a small table, and a hot tub.

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

A modern hotel room with a large bed, a glass-enclosed bathroom, and a view of the outdoors.

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

A hotel room with two beds, a large mirror, a modern painting, and a bathroom visible through the mirror.

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(30 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

A modern hotel room with a kitchen area, dining space, and a balcony with a view.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

A hotel room with a bed, a TV, a desk, and a view of the outdoor pool area.

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Concierge Two Bedrooms Master Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Family Concierge Two Bedrooms Master Suite SwimUp

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus Playa del Carmen – Riviera Maya - All Inclusive. You'll be 3.1 km (1.9 mi) from Quinta Avenida and 3.5 km (2.2 mi) from Quinta Alegría Shopping Mall. .A day of pampering at Yhi Spa can include body wraps and mani/pedis. Spend the day at the beach where you'll find umbrellas, and enjoy the 5 outdoor swimming pools and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Guadalupe Church - 9 min walk - 0.8 km
  • Punta Esmeralda Beach - 18 min walk - 1.5 km
  • Mamitas Beach - 3 min drive - 2.5 km
  • Quinta Avenida - 4 min drive - 2.9 km
  • Playa del Carmen Main Beach - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Capella - ‬3 min walk
  • ‪Tacos el Rey - ‬4 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 510 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Conference rooms
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

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Property amenities

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 008-007-005339/2025

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 2 Nov 2026 start from NZ$808, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include windsurfing and swimming.

Is there a spa on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Yhi Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes Paradisus Playa del Carmen – Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, only service animals are allowed.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1005 reviews
Rating 8 - Good. 194 out of 1005 reviews
Rating 6 - Okay. 85 out of 1005 reviews
Rating 4 - Poor. 28 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip - everything was incredible!
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property, everyone was extremely friendly and helpful. It’s a great place to travel with kids, the food options were great and the overall hotel was clean
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very family friendly hotel, it had so many activities for kids. The food was amazing and everyone was so helpful all the time.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with a lot to do for all families
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best family resort in the area! Came back for the 2nd time and will go again!
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family Nestor at the family concierge took excellent care of all our needs. Would definitely vacation here again.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for our Family Vacation. Excellent location.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all-inclusive resorts
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were top notch!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in playa del Carmen. We thoroughly enjoyed our stay. The food was great for an all inclusive resort. Any issues were handled quickly. The beach currently is not great due to sea weed but there is so much more to do. Great for family with kids.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. The only negative and that affects all hotels in riviera maya is that the beach is covered by seaweed
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, food awesome and overall everyone from the hotel was welcoming and caring. Kids loved the pools and activities in the evenings.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Amazing stay for family!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s kids-friendly, the staff are great and the shows are also. We spent a great time here.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious and the staff was friendly. The shows and amenities
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for the family! Everything was kept so nice and the food and restaurants were fantastic. We especially loved the Hibachi and Mediterranean dinners. The coffee, smoothie and ice cream areas were visited frequently by our children. The concierge (Emmanuel) associated with our room was so helpful. We would definitely return to this resort when are back in Playa.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that place
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! The rooms, the staff, the restaurants, the food and how it's cooked, the service in general... it's all exceptional! Big shout out to Gisele, the entertainment supervisor, who went above and beyond to make sure our vacation is worries free. Cannot go wrong with this resort! Highly recommend!
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that if you were on the family, the adults side didn’t treat you different. The staff was amazing
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and always willing to go above and beyond for our stay. Our family enjoyed all of the pools, water park, and daily family activities.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The resort was great, it felt like I was able to be a hands off parent. Entertainment for the kids was awesome. The staff was also soooo amazing
Stayed 4 nights in Jun 2026