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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Restaurant
Property video
Restaurant
5 outdoor pools, pool umbrellas, pool loungers
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
The current price is NZ$674
includes taxes & fees
31 Oct - 1 Nov

Explore the area

View map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Sofa bed
Down duvet
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.4 out of 10
Exceptional
(39 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
Hairdryer
Designer toiletries
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
Hairdryer
Designer toiletries
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
2 bedrooms
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus Playa del Carmen – Riviera Maya - All Inclusive. You'll be 3.1 km (1.9 mi) from Quinta Avenida and 3.5 km (2.2 mi) from Quinta Alegría Shopping Mall. Highlights at this beachfront property include 13 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Yhi Spa can include body wraps and mani/pedis. Kanna Beach Club is the property's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Luis Donaldo Colosio property include Río Secreto and Xplor Theme Park.

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 3 min drive - 1.8 km
  • Quinta Avenida - 3 min drive - 2.2 km
  • Playa del Carmen Main Beach - 4 min drive - 2.2 km
  • Quinta Alegría Shopping Mall - 4 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Hadar - ‬1 min drive
  • ‪Kanna - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Conference rooms
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 51 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 31 Oct 2025 start from NZ$669.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include windsurfing and swimming.

Is there a spa on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Yhi Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes Paradisus Playa del Carmen – Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, only service animals are allowed.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1014 reviews
Rating 8 - Good. 219 out of 1014 reviews
Rating 6 - Okay. 99 out of 1014 reviews
Rating 4 - Poor. 45 out of 1014 reviews
Rating 2 - Terrible. 38 out of 1014 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 6 nights in Jun 2025

8/10 Good

Phuong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Stayed 5 nights in May 2025

10/10 Excellent

Maryna

Stayed 7 nights in Jun 2025

10/10 Excellent

Jorge, Shorewood

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

10/10 Excellent

Adolfo, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant Celsius, Alexia, Francisco, Graciela and Rachel excelentes anfitriones. Personal de limpieza excelente servicio. Realmente impresionado por su logística y plan de trabajo!
Stayed 6 nights in Jun 2025

10/10 Excellent

Petro

Stayed 8 nights in Jun 2025

10/10 Excellent

Punita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most importantly the Staff was great.
Stayed 4 nights in Jun 2025

10/10 Excellent

Nicolas Vito

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Stayed 10 nights in Jun 2025

8/10 Good

claudia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Our family of 5 went for 6 nights. We had the family concierge service. This assigns someone to book reservations in advance for dinner and have a direct communication if you need something and get access to a “Family Concierge” Pool and Restaurant. Don’t think it was worth it. Check in was slow and they skipped our family with 2 other families. Luckily, a staff member noticed and brought it up to them. The person who checked us in seemed new and attempted to sell us an upgraded room. The room he offered was $700 more for our stay and had 1 less bed and further away from the pool and restaurants. Not sure how that was an upgrade!?! Our room had 2 full size beds and a sofa pullout bed. The jacuzzi didn’t work. Everything else worked fine. Our concierge, reserved our daily dinners which was nice. Food was good overall. The kids splash zone was fun for about 4 hours. They preferred the pool with the pirate ship. It’s about 3 ft tall pool. The waiters at the pool area are terrible. Not enough staff and you need to chase them down. We finally got someone and we made sure to have him check on us often. How? Decent tip every time. If you don’t tip, you’ll be ignored. On our last day they had different staff so the waiter we had helping us wasn’t working. We tried to get someone to help us but failed. My personal favorite thing about resorts that I have experienced is having the kids have fun and being able to get service as we watch them. Overall experience was ok.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer Erin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Stayed 5 nights in Jun 2025

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a week with my wife and 3 kids. The room and resort were very clean, the whole time I was there I constantly saw people cleaning. The resort was beautiful and from room service to coming every evening to dress the sofa bed was awesome. The buffet was nice everyone found something they liked, the restaurants were good too. The ice cream place was great the gym was nice also. Only downside food wise was the cokes were watered down but it wasn’t too big of a deal. I def would stay again but I would look into the sargassum season before I make plans the beach was unusable.
Stayed 5 nights in Jun 2025

6/10 Okay

Jigarkumar

Stayed 4 nights in May 2025

8/10 Good

Ari, CHICAGO

Travelled with family and small children
Great stay overall, kids had a blast enjoying the pirate ship pool a lot and the aqua park as well. The family concierge service was a frustrating experience for us and didn’t seem worth the extra cost.
Stayed 4 nights in Jun 2025

2/10 Terrible

Javier

Beach closed
Stayed 4 nights in Jun 2025

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
Stayed 9 nights in Jun 2025

8/10 Good

Manouk

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Our family of 10 (5 adults, 5 kids) spent 9 nights at Paradisus Playa del Carmen. While we had a good vacation, there were a few issues. The sargassum (seaweed) problem was bad, and the smell lingered throughout the resort, which impacted the beach experience. We had the Family Concierge package, and Carlos was excellent—helping with restaurant reservations and resolving complaints. The pullout couch mattress in our room was broken, but after notifying them, they replaced it with a new one. We were also disappointed with the spa. Our package included hydrotherapy, but no one told us we needed a reservation. When we were turned away, we felt misled, but after raising the issue, we were able to schedule our sessions. Upon our return the spa was not busy at all. The kids loved the Kidsom daycare, and the family photography session was wonderful. As for the food, it was hit or miss. Capella, Flora, Blue Agave, and Hibachi were great, but Sal the Steakhouse and Cielo were not impressive. Poolside ordering was a nice perk. The resort is showing signs of wear and tear and doesn’t fully live up to its 5-star rating. Overall, it was a great family vacation with some hiccups, but the kids had an amazing time, and we had a relaxing trip. We have stayed at other resorts such as Sandals, LeBlanc, Grand Moon Palace, Secrets, Live Aqua, & Royalton. So we have high expectations. We always like trying new resort until we find right one for our entire family. Right now that is Moon Palace
Stayed 9 nights in Jun 2025

8/10 Good

Narek

Stayed 9 nights in Jun 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities
The sargassus problem is really bad at this hotel. The beach is unusable and the sargassus odor is really strong sometimes over the day...like rotten eggs. I know is not the hotel fault but if you are planning your vacations have this in mind. Also, they sold us a trip to Isla Mujeres and the took us to have lunch buffet to a really bad place. It was sold as luxury but it was really poor. I would had paid more if I knew. It was litteraly one off the worst buffets in my life.
Stayed 4 nights in Jun 2025

10/10 Excellent

Konrad

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay staff is awesome. They do try to up sale but not too pushy. Beach sucks but they can’t control
Stayed 6 nights in Jun 2025

10/10 Excellent

Erin Elizabeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The service was wonderful, the room spacious and clean, the pool games and music were fun, the food was delicious, our kiddos LOVED the water park. It was such an engaging place that we didn’t even care that the beach was a bust because the sargassum seaweed bloom because there’s much fun and relaxation to be had at the pool. We would go to the adult side sometimes, but it’s actually more fun on the family side. I would return here!
Stayed 5 nights in Jun 2025

10/10 Excellent

Ivonne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful. Family had a blast. The staff was very attentive
Stayed 4 nights in Jun 2025

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
We had a new roach every day in the room
Stayed 5 nights in Jun 2025

10/10 Excellent

Tuyen, Seattle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My party of 10 thoroughly enjoyed our stay. We were 3 seniors, 6 adults, and 1 toddler. Paradisus was a wonderful place for us to meet, since we don’t all live in the same state. I loved that we didn’t have to plan—just packed our bags and went. The staff went above and beyond to maintain the property, making it feel untouched every day. They were accommodating and friendly, and I appreciated that they spoke both Spanish and English. I loved practicing my Spanish with the staff, most of who were willing to help me improve my language skills. The restaurants felt high-end with thoughtful decor, the service was outstanding, and the food was delicious. My favorite restaurant was Lemon Fish—I went twice! We stayed 5 nights and I felt like we got to try most restaurants. It’s not necessary to leave the property because they have everything you need for activities, entertainment, and relaxation, but a couple of us took a taxi to el centro do so some souvenir shopping. It was end of May and blistering hot, just keep that in mind. It’s nice that the resort has AC to escape to. I miss the staff and resort already! I’ll definitely recommend Paradisus playa del Carmen to anyone who wants a luxurious but affordable all inclusive resort experience. It was my first time experiencing something like this, and I thoroughly enjoyed it!
La perla entrance
Beautiful plants
Aqua spinning at Fahrenheit
Yoga at Fahrenheit
Stayed 5 nights in May 2025

10/10 Excellent

Aaron Spencer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful stay with an amazing Concierge. Request Jonathan! He was amazing, great with the kids, set us up right, checked on us daily, and felt like a fun uncle to the family. Alright, now the review: We stayed at the Family concierge with Swimout pool. Our location of the room in the pool was splendid. We had dual lounge chairs and ample pool before the main walk way. Definitely better than some other room locations. The room was spacious; had a very large pullout our two girls stayed in, a kitchenette, dining room table, and a large master bathroom with large Roman tub and a huge shower with dual rain shower faucets and handheld faucets as well. There was also three sinks to the bathroom, a kids area and adults. Plenty of storage in this specific room!!! The food throughout was one of the better all inclusives we have been too, while the buffets are the average food, the restaurants were more upscale or elegant plates. Felt more like a restaurant on the Las Vegas strip than Mexico. The food at these restaurants were much better, and the service was outstanding almost every time. We had an awesome waiter at the Bana Family(Jhony) algo went above and beyond to take care of our picky daughters. And Neomi At Cielo Mexican restaurant was awesome As well. Very attentive and gave us some much needed advice the first night. The buffets were pretty empty when we went(end of May to first week of June), Eva was amazing, we looked for her everyday and was the friendliest and helpfu
Stayed 7 nights in May 2025

10/10 Excellent

Yenisel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly Quite perfect for a family
Stayed 3 nights in May 2025