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Hotel Riu Lupita - All Inclusive

3.5 star property
All-inclusive property with 4 restaurants and 3 outdoor pools

Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Lounge
Body treatments, massages on the beach, body scrubs, facials
Exterior
Theatre show

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min drive‬
  • Playacar Beach
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room (M)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (M)

7.4 out of 10
Good
(15 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (M)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room (M)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (E)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room (E)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room (C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (C)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Balcony (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (U)

8.2 out of 10
Very good
(32 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (E)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Balcony (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Standard Double Room, Balcony (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (L)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (L)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, blackout curtains

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, blackout curtains

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Lupita - All Inclusive. You'll be 2.7 km (1.7 mi) from Playa del Carmen Main Beach and 2.4 km (1.5 mi) from Quinta Avenida. Highlights at this family-friendly property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, body scrubs and mani/pedis. The restaurant, Adelita, is open for breakfast, lunch and dinner. Tequila is the property's own bar. Enjoy the nightclub, free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute walk of this 3.5-property class Playacar property include Playacar Golf Club and within 30 minutes you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Golf Club - 5 min walk - 0.4 km
  • Quinta Avenida - 4 min drive - 2.1 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.1 km
  • Playa del Carmen Main Beach - 5 min drive - 2.8 km
  • Playacar Beach - 11 min drive - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min drive
  • ‪Occidental Allegro - ‬7 min drive
  • ‪Wyndham Pool Bar - ‬7 min drive
  • ‪Starbucks - ‬14 min walk
  • ‪Don Rafael - ‬6 min drive

About this property

Hotel Riu Lupita - All Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools
Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.

Languages

English, French, German, Italian, Spanish

Similar properties

5 bars/lounges, swim-up bar, poolside bar

Hotel Riu Tequila - All Inclusive

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  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,004 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Lupita - All Inclusive?

Yep, Hotel Riu Lupita - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Lupita - All Inclusive?

The closest beach to Hotel Riu Lupita - All Inclusive is Playa del Carmen Main Beach (3 km).

Is there a spa on site at Hotel Riu Lupita - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Hotel Riu Lupita - All Inclusive have a pool?

Hotel Riu Lupita - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Lupita - All Inclusive a romantic place to stay?

Pool-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Lupita - All Inclusive.

Is Hotel Riu Lupita - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Lupita - All Inclusive is a hit with families.

Does Hotel Riu Lupita - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Lupita - All Inclusive?

No, Hotel Riu Lupita - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Lupita - All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Lupita - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Lupita - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Lupita - All Inclusive?

There isn't one on site, but Playacar Golf Club is a short 8-minute walk away.

Hotel Riu Lupita - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 730 reviews
Rating 8 - Good. 229 out of 730 reviews
Rating 6 - Okay. 135 out of 730 reviews
Rating 4 - Poor. 34 out of 730 reviews
Rating 2 - Terrible. 54 out of 730 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.
Stayed 7 nights in Feb 2025

10/10 Excellent

Yagwatie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness
Stayed 3 nights in Feb 2025

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sanieska, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y privacidad.
Stayed 5 nights in Jan 2025

10/10 Excellent

MARCELO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2025

2/10 Terrible

Sandra Cecile Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Three out of five members of our party were ill from what we can only say was from the food from the beach club. Could’ve also been food from the dining room. One evening for dinner as we entered the dining hall. They were cleaning up a large pile of vomit that was left from a gas just moments before we arrived. The availability of food between meal times was scarce. You were offered only a very small variety of leftover fruit chips muffins, and two flavours of ice cream. With there only being two pools one and adult pool, which also had very loud guests at almost all times that could be overheard from our rooms, at 3 PM every day they brought out entertainment, regardless of engagement, they played extremely loud music, even if only a couple of guests were engaged, which was loud and bothersome, we ended up having to go back to our rooms during this time just for some peace and quiet. The choice of drinks was very limited the staff while they weren’t rude weren’t very friendly. For a review I was very surprised at this experience and will definitely not be going back. The rooms were averagely, clean, but two of our rooms that we had had very musty, old odors, coming from the dresser, and the ventilation fan.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 6 nights in Jan 2025

2/10 Terrible

Hector

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Beds were hard. Water would fall out the shower leavening water everywhere. Mold on mirrors and walls.
Stayed 7 nights in Dec 2024

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, staff & service
The staff were really wonderful. Everyone was kind and willing to help with anything we needed. The food could be improved. It’s buffet style so there were often lukewarm items that should be kept hot or cold. Some days it was hard to find anything that looked appetizing in the main restaurant. The fresh fruit was delicious and always available for meals and snacks. The grounds were beautiful but the room was lackluster. It was not pretty or very decorated but it was clean. The TV reception wasn’t good so the picture was full of static and they weren’t smart TVs so we couldn’t screen share or use our own devices to watch movies. There is an ATM and a currency exchange at the front desk, which was very convenient. We saw wildlife: lizards, coati, sereque, deer, and lots of birds right on the grounds. The beach access was not as convenient as other RIU resorts in the area because there’s no direct path - you need to take a shuttle bus to get there and it’s about a 15 minute trip. This ended up being a minor issue because we didn’t want to spend much time at the crowded beach. This was not a calm, tranquil beach like Akumal. It was full of people and loud music and squeezed between other resort beach areas. It was difficult to walk in the surf because the beach was eroding away. One day a palm tree washed into the ocean, leaving a waist high ledge made of plastic sacks of sand to keep the rest from washing away. There was caution tape up across the whole horizon line. Not pretty
Stayed 7 nights in Jan 2025

10/10 Excellent

Francois

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything. It was our second time at this Hotel and we enjoyed a lot.
Stayed 7 nights in Dec 2024

8/10 Good

Emilce Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok.
Stayed 5 nights in Jan 2025

4/10 Poor

Latoya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

2/10 Terrible

Viviana

Travelled with partner
Check-in was considerably long by someone with not experience. Offered us rooms that they were not available and didn’t have our room by the checking time. The boy at the towel station was extremely rude and disrespectful toward to us when we tried to exchange our towels for clean us they were denied to us because the have “a rule” of only one towel per day. There were not accommodations to anything and upper management seems to have a very cocky attitude when we brought our concerns. Not friendly or willing to listen our concerns. There only good person was the bus driver which was kind and friendly everyday, but everyone else seems to be so entitled and with a little tiny mind to be able to understand they are providing a service to the people who come from far away to spend a good amount of money to be treated like they are making us a favour which maybe they need to reflect and think that places like this runs because of the tourist. If you’re looking for a place where you want to feel comfortable, welcomed and relax STAY AWAY FROM THIS PLACE.
Stayed 7 nights in Dec 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Owen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Super friendly staff!
Stayed 4 nights in Nov 2024

6/10 Okay

Rejean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not I was expecting

I asked a room far form all noises. I could hear music...young people screaming late at night and I had a family with young peopleand babies as a neighbour
Stayed 1 night in Nov 2024

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good, staff and dining was super. The flip point is that it’s rather far away from the oceanfront and area around the resort is not suitable for walking due to golf club property.
Stayed 8 nights in Nov 2024

10/10 Excellent

jesus

Stayed 1 night in Oct 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mireya, SAN YSIDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious and service excellent. I definitely coming back. We went to celebrate our 32 anniversary
Stayed 1 night in Sep 2024

10/10 Excellent

TiAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities
I think the property needs some updating especially the lobby. I wish there was room service to get food after 10. The staff was very nice and attentive. The food was great. I loved the white party and that it was a family friendly event. The beach area was very nice
Stayed 4 nights in Aug 2024

2/10 Terrible

Briana

Stayed 3 nights in Aug 2024

2/10 Terrible

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel doesn’t have a beach inside you need to drive 30 min to get to another hotel beach, rooms are very old and small, there’s no elevators at all, only one big pool and one for children, the lobby is very very small it’s not really a lobby it’s more like just an office to check in. This hotel is not what the pictures show at all. Do not recommend at all. Not recommending at all this hotel.
Stayed 6 nights in Jul 2024

6/10 Okay

Janice Mai See

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Do not book, pictures are very misleading! I booked because I thought this was a beach front hotel. It is not, you have to wait 30-40 minutes for a bus to take you to a beach that is 15 minutes away. Plan on 2 hours round trip just to enjoy the beach. Pictures also show a big party with entertainment but that is NOT at this hotel. They take you to Riu Tequila on Friday nights for this. A lot of what they advertise is NOT at this hotel but at other Riu hotels. This is a budget Riu hotel. Their Italian restaurant is their small snack bar, the steak place is the kitchen used at the beach (steaks served are flanks), the Mexican place is the only place that is its own restaurant. The buffet is ok but basic, same foods every day, not a lot of variety. A lot of food sat out for a long time. My family of four have had diarrhea 3 days since returning from this place and we are all now on antibiotics. Their hotel lobby is small like a car rental lobby and their store is very small and limited. A lot of European and local Spanish speaking guests. We were there 5 days and never ran into anyone from the US which we didn’t mind but just to make you aware of the environment. The liquor is very limited, one brand per alcohol type. Other guests complained about the lack of liquor choices and poor quality as well. The service was great. They do have entertainment at night but it’s a hit or miss. I’ve been to many all inclusive hotels, this was the worst.
Stayed 5 nights in Jul 2024