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Hotel Riu Lupita - All Inclusive

Property class: 3.5

Photo gallery for Hotel Riu Lupita - All Inclusive

A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and a building with a red roof.
A spacious lobby with a central round table, green seating, and a reception area with a counter.
A spa building with a sign reading "SPA" and "Renovado SPA".
A hotel entrance with a sign for Riu Hotels & Resorts and a name 'LUPITA'.
An outdoor dining area with a stage for live performances, surrounded by tables and chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪6 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪14 min walk‬
  • Place, Playacar Beach
    ‪19 min walk‬

Room options

View all photos for Room

Minibar, in-room safe, blackout curtains, free WiFi

Room

  • 26 sq m
  • Sleeps 4

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free WiFi

Double Room Standard

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (U)

A hotel room with a bunk bed, a desk with a television, a bed with a beige blanket, a wall-mounted lamp, and a painting of foliage.

Family Room (U)

  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (M)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (E)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (E)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (M)

A hotel room with a bunk bed, a desk with a television, a bed with a beige blanket, a wall-mounted lamp, and a painting of foliage.

Family Room (M)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (B2C-US)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-US)

A hotel room with a bunk bed, a desk with a television, a bed with a beige blanket, a wall-mounted lamp, and a painting of foliage.

Family Room (B2C-US)

  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (B2C-CA)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-CA)

A hotel room with a bunk bed, a desk with a television, a bed with a beige blanket, a wall-mounted lamp, and a painting of foliage.

Family Room (B2C-CA)

  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (C)

8.8 out of 10
Excellent
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (C)

A hotel room with a bunk bed, a desk with a television, a bed with a beige blanket, a wall-mounted lamp, and a painting of foliage.

Family Room (C)

  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (L)

A hotel room with a bunk bed, a desk with a television, a bed with a beige blanket, a wall-mounted lamp, and a painting of foliage.

Family Room (L)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (E)

A hotel room with a bunk bed, a desk with a television, a bed with a beige blanket, a wall-mounted lamp, and a painting of foliage.

Family Room (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room

Minibar, in-room safe, blackout curtains, free WiFi

Room

  • 26 sq m
  • Sleeps 5

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (U)

8.0 out of 10
Very good
(48 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Lupita - All Inclusive. You'll be 2.7 km (1.7 mi) from Playa del Carmen Main Beach and 2.4 km (1.5 mi) from Quinta Avenida. Highlights at this family-friendly property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, body scrubs and mani/pedis. The restaurant, Adelita, is open for breakfast, lunch and dinner. Tequila is the property's own bar. Enjoy the nightclub, free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Xplor Theme Park and Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 6 min walk - 0.6 km
  • Mahi Golf Course - 9 min walk - 0.8 km
  • Mayan Ruins of Playacar - 14 min walk - 1.2 km
  • Playacar Beach - 19 min walk - 1.6 km
  • Xaman Ha Aviary - 8 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 65 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬7 min drive
  • ‪rosa roja - ‬6 min drive
  • ‪Turquesa - ‬7 min drive
  • ‪Hotel Riu Palace Riviera Maya - ‬6 min drive
  • ‪Occidental Allegro - ‬7 min drive

About this property

Hotel Riu Lupita - All Inclusive

Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.

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Hotel Riu Tequila - All Inclusive
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  • Breakfast included
  • All-inclusive
  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renewable energy used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches used
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number 008-007-003672/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu

Riu Lupita

Riu Lupita All Inclusive

Riu Lupita All Inclusive Playa del Carmen

Riu Lupita Playa del Carmen

Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico

Riu Lupita Mayan Riviera

Riu Lupita Mexico

Riu Lupita Resort

Riu Lupita All Inclusive All-inclusive property Playa del Carmen

Riu Lupita All Inclusive All-inclusive property

Riu Lupita Inclusive inclusiv

Riu Lupita All Inclusive

Riu Lupita Inclusive Inclusive

Hotel Riu Lupita - All Inclusive Playa del Carmen

Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Lupita - All Inclusive?

Yep, Hotel Riu Lupita - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Lupita - All Inclusive?

The closest beach to Hotel Riu Lupita - All Inclusive is Playa del Carmen Main Beach (3 km).

Is there a spa on site at Hotel Riu Lupita - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Hotel Riu Lupita - All Inclusive have a pool?

Hotel Riu Lupita - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Lupita - All Inclusive a romantic place to stay?

Pool-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Lupita - All Inclusive.

Is Hotel Riu Lupita - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hotel Riu Lupita - All Inclusive is a hit with families.

Does Hotel Riu Lupita - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Lupita - All Inclusive?

No, Hotel Riu Lupita - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Lupita - All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Lupita - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Lupita - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Lupita - All Inclusive?

There isn't one on site, but Playacar Golf Club is a short 8-minute walk away.

Hotel Riu Lupita - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 366 out of 875 reviews
Rating 8 - Good. 250 out of 875 reviews
Rating 6 - Okay. 157 out of 875 reviews
Rating 4 - Poor. 39 out of 875 reviews
Rating 2 - Terrible. 63 out of 875 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and customer service Great place to stay
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller RIU hotel but all staff was friendly especially Francisco at the front desk! We definitely will be back intimate and quite!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Vijendher Reddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very very friendly staff - very helpful staff to accommodate guest needs. Kid friendly and good.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Jeremy

Liked: Cleanliness
Slow placed and beach is 15 min shuttle
Stayed 3 nights in May 2026
Verified review

8/10 Good

vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone great
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Maria de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the buffet the first two days was bad but they fixed after we complained to supervisor, the shows and animation staff were great in general we had a great time thanks
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Makylla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience ! Can’t wait to go back.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

SILVIA

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay in Playacar! Really recommended
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Mary Cruz

Liked: Cleanliness
Not on the beach a smaller resort than expected
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Niurka Rosanna Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small, but it has everything you need to have a good time. The entire staff is very attentive and friendly—from the entertainment team to the waiters, bartenders, porters, and the beach shuttle driver. It was a wonderful experience, and I can't wait to return.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

William Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible experience, staff were amazing and super friendly and accommodating. Buffet was very good but I found it slightly lacked at certain times. Will definitely return
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

gerti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Viacheslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! Thank you very much for your service! See you next year!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not on the water, but they have a 10 minute shuttle that takes you to their beach club that has a restaurant, drinks, beach and pool all with lunge chairs. quiet place with plenty of chairs and room without being crowded at both the hotel and beach club. less kids then at other resorts.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

WESLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for budget friendly.... Staff was good. Entertainment was fun 😁 Breakfast was my favorite meal. The Italian restaurant was decent. Ask for name brand liquor.... Not the cheap stuff. It was a quiet hotel 🏨. Some rooms are really far. If you have a disability tell the front desk immediately.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Maggie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Food was delicious.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff was great
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Milagros

Good experiences
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Maricela

Liked: Cleanliness, amenities, property conditions & facilities
Everything it’s wonderful from the beginning to the end. Employees always happy and friendly
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Yuneidis

Liked: Cleanliness
Good
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

LIGIA

Liked: Amenities
Amazing stay for me and nieces
Stayed 3 nights in Jul 2025
Verified review

2/10 Terrible

Aarron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a long story only if yall knew. The property decided to call the police on me. Lying and remove me off the property. So much more. Also the pool is VERY SMALL.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Not a lot to do on resort. Limited food options and restaurants closed certain days. Drinks are mediocre at best, bottom shelf liquor. Staff was friendly.
Stayed 4 nights in Feb 2026