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Hotel Riu Palace Mexico - All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Property amenity
View from property
Reception
Jetted bathtub

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Breakfast included
  • Spa
  • Parking included

Explore the area

View map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (U))

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior with Garden View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

  • 39 sq m
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior

  • 39 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (M)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (L))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (E))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Garden View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Hairdryer
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
Bathrobes
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (L)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Hairdryer
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
Bathrobes
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (C)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Hairdryer
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (B2C-US | Elite Club)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US | Elite Club | Swim Up)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (B2C-US | Elite Club)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 Double Bed

Suite (B2C-US | Swim Up)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 Double Bed

Junior Suite, Garden View (B2C-CA | Elite Club)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 2 Double Beds

Junior Suite (B2C-CA | Elite Club | Swim Up)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 2 Double Beds

Suite, Garden View (B2C-CA | Elite Club)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 2 Double Beds

Suite (B2C-CA | Swim Up)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 2 Double Beds

Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (U)

8.6 out of 10
Excellent
(84 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Palace Mexico - All Inclusive. You'll be 3 km (1.8 mi) from Playa del Carmen Main Beach and 2.6 km (1.6 mi) from Quinta Avenida. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova can include beachside massages along with access to the steam room. The buffet restaurant, Don Julian, is open for breakfast and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Playacar property include Playacar Beach and Playacar Golf Club.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 8 min walk - 0.7 km
  • Mayan Ruins of Playacar - 14 min walk - 1.2 km
  • Quinta Avenida - 4 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪rosa roja - ‬2 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Sicilia - ‬7 min walk
  • ‪Bar Arrecife - ‬11 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive is a short 9-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Hotel Riu Palace Mexico - All Inclusive?

Yep, Renova is available for guests. You'll enjoy services like beachside massages.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive features 4 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Mexico - All Inclusive a romantic place to stay?

1 hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Palace Mexico - All Inclusive.

Is Hotel Riu Palace Mexico - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hotel Riu Palace Mexico - All Inclusive is a hit with families.

Does Hotel Riu Palace Mexico - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Mexico - All Inclusive?

No, Hotel Riu Palace Mexico - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Mexico - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Mexico - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1000 reviews
Rating 8 - Good. 199 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Stayed 7 nights in Nov 2025

4/10 Poor

George

Travelled with family
Liked: Cleanliness, property conditions & facilities
The priority seems to be weddings. There were three weddings during our stay of three nights. The first two the pool bar (the only seating on the property with a view of the beach) closed early afternoon to accommodate the receptions. The third wedding was later in the day. The reception was held in the middle of the property adjacent to the rooms with an ocean view. The music was very loud, the lighting reminiscent of Ibiza, was permitted until 11pm. The food was sub par compared to the Palace Rivieria Maya. We found ourselves eating there the entire time and sitting on their patio as it didn't seem to close, regardless of whether a wedding was taking place or not. On a positive note the delightful man working the main entrance was an absolute delight!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kathy, Niles

Stayed 3 nights in Oct 2025

8/10 Good

Rickell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could have more beer options like Modelo or Pacifico. These beers are at almost every party in the USA so was odd they did not have. My husband was hoping to have more authentic Mexican options for breakfast. The staff was amazing and the property is always beautiful and nice. We will go back to this property it is very nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

jonathan

Stayed 8 nights in Oct 2025

10/10 Excellent

Yendry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend it 100%
Stayed 6 nights in Oct 2025

10/10 Excellent

Gary Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
I was the type of place you never want to leave.
Stayed 6 nights in Oct 2025

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
100 percent would recommend coming here! Everything was top notch! Thank you for a wonderful time!
Stayed 5 nights in Oct 2025

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent a wonderful 10 days at this hotel. The service was excellent, the food is very fresh and delicious, the staff was attentive and polite, everything was very clean, and the staff were constantly doing something to keep everything sparkling.Best restaurant at hotel is it steake house.
Stayed 10 nights in Oct 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Stayed 7 nights in Oct 2025

8/10 Good

LYUBOV, Gresham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice hotel rooms need some upgrade. food was OK
Stayed 6 nights in Oct 2025

10/10 Excellent

Benjamin, saint peters

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed 7 days at the Palace Mexico. About halfway through I started looking for things I would consider negative. I sincerely have nothing negative to say. The resort is clean, the staff is incredibly nice and helpful. The beach is perfect and the buffets are varied and tasty. The beds are comfortable and the rooms are a good size. We look forward to returning.
Stayed 7 nights in Oct 2025

10/10 Excellent

Lyudmila

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel.Stayd there before.Will stay there again.
Stayed 8 nights in Sep 2025

10/10 Excellent

JACOB

Travelled with family
Liked: Amenities
Clean room, staff are there freandly
Stayed 9 nights in Oct 2025

10/10 Excellent

Theresa Anne, midlothian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, would definitely come back again.
Stayed 4 nights in Oct 2025

8/10 Good

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Sep 2025

4/10 Poor

Serhii

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
Food horrible. This palace worth then Riu Tequila. Food dry no taste all empty. Never go back
Stayed 9 nights in Sep 2025

10/10 Excellent

RENE

Stayed 4 nights in Sep 2025

10/10 Excellent

Enrique

Stayed 5 nights in Sep 2025

6/10 Okay

Jamilec

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Mexican food was poor. The beds were uncomfortable you could feel the springs on your back. Someone should do quality control on the beds as well as the Mexican food. To be in Mexico you would think that the food would be authentic but it was not.
Stayed 5 nights in Sep 2025

6/10 Okay

Jalen

Liked: Cleanliness
It wasn’t bad, could be updated. But for the price and location it was definitely worth it. Food was alright, to say the least.
Stayed 3 nights in Sep 2025

8/10 Good

Velma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Shops nearby and pool excellent
Stayed 4 nights in Sep 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience, the staff was amazing.
Stayed 4 nights in Sep 2025