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Hotel Riu Yucatan - All Inclusive

3.5 star property
Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Photo gallery for Hotel Riu Yucatan - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Buffet
On the beach, white sand, sun-loungers, beach towels
1 bedroom, minibar, in-room safe, individually decorated
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • 24/7 front desk
  • All-inclusive
  • Bar
  • Housekeeping
The current price is NZ$407
includes taxes & fees
20 Aug - 21 Aug

Explore the area

View map
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪13 min walk‬
  • Playacar Beach
    ‪5 min drive‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite (U)

1 bedroom, minibar, in-room safe, individually decorated

Suite (U)

7.0 out of 10
Good
(13 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Standard Double Room (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Suite (B2C-US)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

1 bedroom, minibar, in-room safe, individually decorated

Suite (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (C)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, Connecting Rooms (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 26 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 27 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room ( Kid Free | C)

1 bedroom, minibar, in-room safe, individually decorated

Double Room ( Kid Free | C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (M)

1 bedroom, minibar, in-room safe, individually decorated

Suite (M)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (L)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room (Kids Free | B2C-CA)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (Kids Free | B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (M)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (M)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room (L)

1 bedroom, minibar, in-room safe, individually decorated

Standard Room (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

1 bedroom, minibar, in-room safe, individually decorated

Suite (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (L)

1 bedroom, minibar, in-room safe, individually decorated

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

1 bedroom, minibar, in-room safe, individually decorated

Standard Double Room (U)

8.0 out of 10
Very good
(89 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (E)

1 bedroom, minibar, in-room safe, individually decorated

Standard Room (E)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room

1 bedroom, minibar, in-room safe, individually decorated

Double Room

  • 27 sq m
  • Sleeps 4

View all photos for Quadruple Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Quadruple Suite Junior with Pool View

  • 68 sq m
  • Sleeps 4

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • 27 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 68 sq m
  • Sleeps 4

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Yucatan - All Inclusive. You'll be 2.7 km (1.7 mi) from Quinta Avenida and 3.1 km (1.9 mi) from Playa del Carmen Main Beach. Highlights at this beachfront property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, body wraps and mani/pedis. The buffet restaurant, La Hacienda, is open for breakfast, lunch and dinner. Cancun is the property's own lobby lounge. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Playacar Beach and Playacar Golf Club.

What's nearby

  • Playacar Golf Club - 13 min walk - 1.1 km
  • Playa del Carmen Main Beach - 5 min drive - 3.9 km
  • Playacar Beach - 5 min drive - 0.7 km
  • Xplor Theme Park - 5 min drive - 6.0 km
  • Xcaret Eco Theme Park - 9 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬9 min walk
  • ‪rosa roja - ‬3 min walk
  • Turquesa
  • ‪Margarita - ‬7 min walk
  • ‪La Barra Artesanal - ‬7 min walk

About this property

Hotel Riu Yucatan - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Hotel Riu Yucatan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Yucatan - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a hot tub, and a sauna are also featured at the family-friendly Hotel Riu Yucatan - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 507 guestrooms or units
  • 3 levels
  • 12 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Yucatan - All Inclusive offers 507 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna. The spa is open daily.

Languages

English, French, German, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cancun
  • La Hacienda
  • La Margarita
  • Shanghai
  • Sicilia

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 12 buildings
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Yucatan - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Yucatan
Riu Yucatan
Riu Yucatan All Inclusive
Riu Yucatan All Inclusive Playa del Carmen
Riu Yucatan Playa del Carmen
Yucatan All Inclusive
Yucatan Riu
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
Riu Yucatan Mexico
Riu Yucatan Playacar Hotel Playa Del Carmen
Rui Yucatan
Riu Yucatan All Inclusive All-inclusive property
Riu Yucatan Inclusive inclusi

Frequently asked questions

What is the cancellation policy at Hotel Riu Yucatan - All Inclusive?

Hotel Riu Yucatan - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Yucatan - All Inclusive?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Yucatan - All Inclusive on 20 Aug 2025 start from NZ$402.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Yucatan - All Inclusive?

Yep, Hotel Riu Yucatan - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Yucatan - All Inclusive?

Yep, Hotel Riu Yucatan - All Inclusive is a short 10-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Hotel Riu Yucatan - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Riu Yucatan - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Yucatan - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Riu Yucatan - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Yucatan - All Inclusive?

Hotel Riu Yucatan - All Inclusive features 4 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Yucatan - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Yucatan - All Inclusive.

Is Hotel Riu Yucatan - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hotel Riu Yucatan - All Inclusive is a hit with families.

Does Hotel Riu Yucatan - All Inclusive serve breakfast?

Yep, free buffet breakfast is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Yucatan - All Inclusive?

No, Hotel Riu Yucatan - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Yucatan - All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Yucatan - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Yucatan - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Yucatan - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 18-minute walk away.

Hotel Riu Yucatan - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 1000 reviews
Rating 8 - Good. 271 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 61 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In house promotion made everything so much better. Loved everyone.
Stayed 5 nights in May 2025

8/10 Good

Anastasia, Brooklyn

Liked: Cleanliness, staff & service
Stayed 9 nights in Apr 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Staff was very pleasant and helpful. Very hard working. Activities were great. Rooms were a little outdated though.
Stayed 7 nights in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We were supposed to stay at Yucatán but they updated us to Palace Mexico. PalaceQuiet , very clean resort with very friendly staff. Amazing views. They do a great job keeping the seaweed cleaned up. Food at buffet is average .
Stayed 4 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very nice
Stayed 5 nights in Apr 2025

10/10 Excellent

BRAD Christian, Beldenville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best vacation ever
Stayed 7 nights in Feb 2025

10/10 Excellent

GERALDINE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly workers
Stayed 3 nights in Apr 2025

6/10 Okay

GAIL

Liked: Cleanliness, staff & service
Pretty average hotel experience- don’t expect anything too luxurious. The aesthetic of the resort is outdated with an early 00s vibe, including the rooms which had almost florescent lighting and probably one of the least comfortable beds I’ve had in a hotel recently. Wouldn’t recommend for a solo traveler as it seems to be more popular for families or couples. Food at the buffet wasn’t the greatest quality but also wasn’t terrible. Loved the location- sitting on the balcony felt like being in a jungle and the beach area was great. About a 40 min walk into Playa del Carmen which can feel long but very safe. Staff were all very friendly.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
9.5 out of 10
Stayed 5 nights in Apr 2025

10/10 Excellent

rodline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2025

8/10 Good

Jennifer Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable experience Friendly and knowledgeable Hotel staff
Stayed 7 nights in Apr 2025

10/10 Excellent

Vahe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, fantastic beach, good amenities, awesome food. Super clean. Super organized. A bit older and simple accomodations, not the luxury place you would think, but you don't spend much time in the rooms. Everything else overcompensates this. Definitely returning next time.
Stayed 6 nights in Apr 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. My only issue is that the food could have been a bit better
Stayed 6 nights in Apr 2025

10/10 Excellent

diane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Manager was able to satisfy our needs
Stayed 10 nights in Mar 2025

8/10 Good

Devin Patrick Herbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The hotel could use more restaurants
Stayed 9 nights in Apr 2025

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Zijad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

Adrianna Elyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay! All the staff were so friendly. Definitely will come again ❤️
Stayed 8 nights in Apr 2025

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay rooms are outdated although clean food was good and bars well stocked, the pools are nice but need cleaning better as always hard to find places to sit around pools, beach was good although with 4 other Rui hotels in the area people would come and use our facilities causing over crowding
Stayed 8 nights in Apr 2025

8/10 Good

Denise Rose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is a bit dated, but very clean, amazing staff. We enjoyed the beach and pool activities. Check in and out was easy. The only complaint is people saving chairs at the pool and not showing up until late in the day.
Stayed 8 nights in Apr 2025

8/10 Good

Aleksandr Olegovich, Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 7 nights in Mar 2025

10/10 Excellent

Mark Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third visit in two years. Safe for the family. Fun activities during the day. Great food options. Great night entertainment.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sergio

Stayed 5 nights in Mar 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to come back
Stayed 7 nights in Mar 2025