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Hotel Riu Yucatan - All Inclusive

3.5 star property
Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Photo gallery for Hotel Riu Yucatan - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Lobby
On the beach, white sand, sun-loungers, beach towels
Minibar, in-room safe, individually decorated, laptop workspace
4 outdoor pools, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • 24/7 front desk
The current price is NZ$432
includes taxes & fees
14 May - 15 May

Explore the area

Map
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪10 min walk‬
  • Playacar Golf Club
    ‪3 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (U)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (U)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Balcony (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-US)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 68 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 27 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • 26 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (U)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • 27 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room (U)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (M)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, individually decorated, laptop workspace

Junior Suite (L)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (E)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (E)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (M)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (M)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, laptop workspace

Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Junior With Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Quadruple Suite Junior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, individually decorated, laptop workspace

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Suite Junior With Pool View

  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Yucatan - All Inclusive. You'll be 2.7 km (1.7 mi) from Quinta Avenida and 3.1 km (1.9 mi) from Playa del Carmen Main Beach. Highlights at this beachfront property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, body wraps and mani/pedis. The buffet restaurant, La Hacienda, is open for breakfast, lunch and dinner. Cancun is the property's own lobby lounge. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Xplor Theme Park and Playacar Beach.

What's nearby

  • Playacar Beach - 10 min walk - 0.9 km
  • Playacar Golf Club - 3 min drive - 1.5 km
  • Quinta Avenida - 6 min drive - 2.9 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 3.0 km
  • Xcaret Eco Theme Park - 13 min drive - 7.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬9 min walk
  • ‪Rosa Roja - ‬3 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬7 min walk
  • ‪RIU Yucatan - ‬5 min walk

About this property

Hotel Riu Yucatan - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Hotel Riu Yucatan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Yucatan - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a hot tub, and a sauna are also featured at the family-friendly Hotel Riu Yucatan - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 507 guestrooms or units
  • 3 levels
  • 12 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Yucatan - All Inclusive offers 507 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cancun
  • La Hacienda
  • La Margarita
  • Shanghai
  • Sicilia

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 12 buildings
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Yucatan - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Yucatan
Riu Yucatan
Riu Yucatan All Inclusive
Riu Yucatan All Inclusive Playa del Carmen
Riu Yucatan Playa del Carmen
Yucatan All Inclusive
Yucatan Riu
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
Riu Yucatan Mexico
Riu Yucatan Playacar Hotel Playa Del Carmen
Rui Yucatan
Riu Yucatan All Inclusive All-inclusive property
Riu Yucatan Inclusive inclusi

Frequently asked questions

What is the cancellation policy at Hotel Riu Yucatan - All Inclusive?

Hotel Riu Yucatan - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Yucatan - All Inclusive?

As of 13 May 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Yucatan - All Inclusive on 14 May 2025 start from NZ$427.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Yucatan - All Inclusive?

Yep, Hotel Riu Yucatan - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Yucatan - All Inclusive?

Yep, Hotel Riu Yucatan - All Inclusive is a short 10-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Hotel Riu Yucatan - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Riu Yucatan - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Yucatan - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Riu Yucatan - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Yucatan - All Inclusive?

Hotel Riu Yucatan - All Inclusive features 4 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Yucatan - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Yucatan - All Inclusive.

Is Hotel Riu Yucatan - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hotel Riu Yucatan - All Inclusive is a hit with families.

Does Hotel Riu Yucatan - All Inclusive serve breakfast?

Yep, free buffet breakfast is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Yucatan - All Inclusive?

No, Hotel Riu Yucatan - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Yucatan - All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Yucatan - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Yucatan - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Yucatan - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 18-minute walk away.

Hotel Riu Yucatan - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 1004 reviews
Rating 8 - Good. 272 out of 1004 reviews
Rating 6 - Okay. 110 out of 1004 reviews
Rating 4 - Poor. 62 out of 1004 reviews
Rating 2 - Terrible. 47 out of 1004 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bozena Maria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like everythin
Stayed 7 nights in Feb 2025

10/10 Excellent

Elzbieta, CARPENTERSVILLE

Stayed 6 nights in Jan 2025

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for everyone
Stayed 5 nights in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2025

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My party of six stayed at the Riu Yucatan the last week in Jan 2025. Overall, we had a good time. Here are some of the Pro’s and Con’s: Pro: Beach. One of the most beautiful we have seen in 20 years of international all-inclusive resorts. Pools. They were clean. However, they did need some maintenance (many missing tiles, cracks in concrete edge, etc). The foam party was a favorite. Resort size. Small enough to walk, large enough for a decent size pools. Shared privileges with two other resorts within walking distance. We went to a Neon Party at the Tequila (it was awesome) ! Shopping is also walking distance. Room . Very clean rooms. Housekeeping did a very nice job. It was nice to have a coffee maker in the room. Staff. All attentive and polite. Staff, in charge of activities, did a great job. Con: Alcohol. No top-shelf spirits (no Grey Goose, Tito’s, or Absolut vodka). Management says that you need to stay in a higher tier resort for that luxury. Food. Plentiful and tasty. Although, a little redundant after 7 days. The specialty restaurants were average. It was nice to not need a reservation for any of them. Elevator. None. They have it on their website but you may miss it. The room buildings are three floors. Sounds like there is limited king-size beds on the ground floor. If you are going for the beach and ocean view, I highly recommend. If you are going for the pool, you might want to shop around.
Stayed 7 nights in Jan 2025

8/10 Good

Todd Allan

Travelled with partner
Constant people selling things on beach
Stayed 7 nights in Jan 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything, how close everything is to the rooms, pools and food.
Stayed 4 nights in Jan 2025

8/10 Good

Bogdan

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena estancia, solo un detalle, de repente no teníamos luz en la habitación y nos salía agua muy caliente de repente en las regaderas, aún así , todo muy bien, tanto los alimentos como el área de alberca y playas muy bien y muy limpio todo.
Stayed 6 nights in Jan 2025

2/10 Terrible

Shlomo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't go to any RIU resort worst customer service

Paid for 2 rooms two months ago to hotel.com party of 5. 2 rooms when I came to check in the charge me additional fees I told them to refund my money and I'll go to another hotel and they say no shame on them RIU and shame on.hotel com that couldn't resolve the issue.
Stayed 7 nights in Jan 2025

6/10 Okay

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a nice week away. Lovely beach and pools. Buffet food was good and lots to choose from. A la carte restaurants were disappointing. Not the quality you would expect. Entertainment was also disappointing. Not enough local culture. No Mexican dancers or mariachi bands at night. Diva show, Michael Jackson show and Karaoke were disappointing. So much better talent in Mexico.
Stayed 7 nights in Jan 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

JESSICA MARIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool & beach!!! Staff is amazing! Food was okay.
Stayed 7 nights in Dec 2024

10/10 Excellent

lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive:Is the first word that comes to mind, when it comes to the Riu Yucatãn Hotel. It's not just a hotel, It's an experience! I would recommend this destination to anyone of my friend or family members for a wonderful experience.
Stayed 10 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best stay in Playacar

Excelente atención y servicio. Muy buena comida variedad y sabor. El Personal súper amable. La mejor playa para disfrutar y amenidades.
Stayed 6 nights in Dec 2024

10/10 Excellent

Dessirea, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, safe resort. Staff always working hard keeping it clean and they’re always friendly. Beautiful beach and cutest monkeys!
Stayed 5 nights in Dec 2024

8/10 Good

George

Stayed 5 nights in Nov 2024

10/10 Excellent

Anabel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service, good food, good activities
Stayed 6 nights in Dec 2024

10/10 Excellent

Dawn

Stayed 5 nights in Dec 2024

8/10 Good

Mick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alcohol was great, rooms cold. Food was not great. Breakfast is the worst unless you live on fruit. Italian restaurant is great, steak restaurant not so much. The margarita is great for lunch. Too many vendors on the beach and I do not recommend buying excursions on beach your all inclusive meal on the excursion would be 2 taquitos rice and bean soup. That’s all you get to eat in 10 hours. You will also wait 40 minutes in a can as they have a sales meeting and then wait another 45 minutes to get into wherever you are going because you need your tickets. For the price nice resort with great staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Erik, Toledo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this resort. Only con was no elevator.
Stayed 3 nights in Dec 2024

4/10 Poor

JUANITO

Travelled with family, Travelled with group
We stayed at RIU Yucatan with high hopes, but unfortunately, it fell short in several ways. Upon arrival at the Italian restaurant, our group of 14 was met with an unprofessional and unwelcoming host who seemed annoyed by our party size. As “compensation,” we were invited to their Mexican restaurant, which was already included in the package—hardly an effort to make up for the poor service. The room itself was disappointing. The TV was broken, and while the A/C worked, it didn’t adjust properly, staying on regardless of the temperature set. To make matters worse, we encountered small cockroach-like bugs in the bathroom area. Even after maintenance sprayed, the bugs didn’t go away entirely. The food was another low point. While the breakfast buffet was decent, everything else was subpar. On top of that, several members of my family fell ill during our stay, losing a day each to sickness. I sincerely hope their food sanitation is reviewed. The showers were a nightmare, with water temperature fluctuating between scalding hot and freezing cold. It’s a frustrating situation when you can’t even enjoy a proper shower. On a positive note, the hospitality staff were excellent and maintained a positive attitude throughout our stay, which was a small saving grace. However, the lack of room service and overall quality of the experience make it hard to recommend this hotel. Overall, RIU Yucatan didn’t meet our expectations, and I wouldn’t stay here again.
Stayed 10 nights in Dec 2024

4/10 Poor

Ragnhild Marina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Subpar hotel
Stayed 9 nights in Dec 2024

10/10 Excellent

Gloria

Stayed 4 nights in Nov 2024