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Sandos Playacar All Inclusive

4.0 star property
Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Property video
Water park
Reception
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪18 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Bathrobes
Private bathroom
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

7.8 out of 10
Good
(52 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Jetted bath
  • 53 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

8.2 out of 10
Very good
(94 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Jetted bath
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.0 out of 10
Good
(37 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Bathrobes
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Bathrobes
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Bathrobes
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Playacar All Inclusive. You'll be 2.7 km (1.7 mi) from Xaman Ha Aviary and 3 km (1.9 mi) from Playacar Golf Club. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sandos can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Playacar property, you'll be 3.1 km (1.9 mi) from Paseo del Carmen and 3.3 km (2 mi) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.7 km
  • Mahi Golf Course - 13 min walk - 1.1 km
  • Playacar Golf Club - 18 min walk - 1.5 km
  • Xaman Ha Aviary - 4 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬14 min walk
  • ‪rosa roja - ‬10 min walk
  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Bar Arrecife - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
The Royal Haciendas All Inclusive
  • Pool
  • Spa pool
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,875 reviews
The price is NZ$725
includes taxes & fees
3 Jan - 4 Jan 2026
The Royal Haciendas All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Is parking available at Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive has a free self car park.

Are there any beaches close to Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sandos Playacar All Inclusive?

Yep, Spa Sandos is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Sandos Playacar All Inclusive have a pool?

Yep, and guests love it! Sandos Playacar All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Playacar All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive features 3 poolside bars, 8 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Sandos Playacar All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Playacar All Inclusive.

Is Sandos Playacar All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sandos Playacar All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Playacar All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sandos Playacar All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Sandos Playacar All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Playacar All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Playacar All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Sandos Playacar All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 19-minute walk away.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 528 out of 1378 reviews
Rating 8 - Good. 349 out of 1378 reviews
Rating 6 - Okay. 228 out of 1378 reviews
Rating 4 - Poor. 141 out of 1378 reviews
Rating 2 - Terrible. 132 out of 1378 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super nice and quiet and the ocean view was beautiful
Stayed 4 nights in Sep 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorite resort in Cancun. We chose this one for our 15 year anniversary because it was close to the Ferry terminal and because it had a kid-free zone, but I was so pleasantly surprised by everything else it had. For starters, there's a family of spider monkeys that just hangs out on the resort. They are just amazing, and they spent the better part of a day about 10 feet from our room's front door. Then there are coati's, and they were so polite. Yes, you aren't supposed to feed them. Yes, I gave them snacks, I couldn't help it. There were so many types of birds. The food was excellent, in all of the different restaurant options. In the middle of the resort, there was an adorable donkey and a cow that I fed apples. There is an actual Cat Village with like cat condos and so forth, and little walking paths in the jungle-like grounds. And there was a cat in a little shirt and tie that hung out at the front and greeted people who checked in. They had great entertainment and the pool was really nice. The beach was easy to access and beautiful. You could see all the lights of Cozumel at night from my window. The grounds were amazing, there was kind of a mini-golf course that ran through the resort (which, btw, is big enough they have a tram system to get you places fast). Also, the service was exceptional, it was extremely clean, and they had a whole cafe with nothing but cupcakes. I'll be coming back. For sure!!!!
Stayed 3 nights in Sep 2025

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as an ok experience. Except, don’t take the royal elite talk. They say no pressure but they’re very persistent after you say you’re not interested. Never again.
Stayed 4 nights in Sep 2025

6/10 Okay

Mamun

Disliked: Staff & service
Some of their dealings and facilities were discriminatory.
Stayed 4 nights in Aug 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was really good
Stayed 8 nights in Sep 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It rained on us all week, but we enjoyed the pool and the nightly events. The Spa! The friendliness. Staff people are great! We stayed in the Haciendas-1 Bedroom, they are beautiful and I keep coming back over and over. I will continue to do so! Some areas could use upgrades, but overall it's very nice and clean.
Stayed 5 nights in Sep 2025

10/10 Excellent

Farlyn Humberto Escobedo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great . From the service, people are very kind and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

salome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give my highest praise to Samantha and Zyanya for their exceptional service in planning our stay. They meticulously handled all our reservations and created a perfect itinerary that made our time at the resort absolutely unforgettable. Their thoughtful recommendations and incredible attention to detail allowed us to relax and enjoy every moment. We are so grateful for their hard work and dedication!
Stayed 4 nights in Sep 2025

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very good
Stayed 5 nights in Sep 2025

8/10 Good

RACHAEL TIARATTE DE LEON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT RESOLT THE ONLY BAD THING IS THAT THE LITTLE TRAIN TAKE FOEVER.
Stayed 4 nights in Aug 2025

10/10 Excellent

Cynthia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Sep 2025

2/10 Terrible

Jazmine

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not inform us that there was only 3 restaurants open. And everything was closed. We tried to get a reservation for a reservation and they told us no that they were fully book. Which we knew was a lie because the resort was a dead zone because there was literally no one there. We went by the restaurant around dinner time and it was empty and they still wouldn’t seat us. Only wanted to seat us if we bought a bottle of alcohol with USD!! The staff is rude sooooo rude!! There was no music playing around the resort. There was no entertainment. There was no one to get us drinks around the pool area or on the beach we had to walk all the way to the bar by the pool if we wanted a drink. The room was very smelly. They tried to steal our pajamas and then say that it was folded on the top shelf of the closet…… we are 5’1 we would NEVER put it up there especially when we left it on the bed! I was supposed to have a plunge tub I didn’t get what I paid for!! The rooms were smelly I complained about it 3 times!! No change!! I woke up day 2 and had no water and they never fixed it I had to shower and brush my teeth in my friends room - and they never even offered to change my room. I need a partial refund. This was supposed to be a all inclusive “high end” vacation and I had to do everything myself.
Stayed 3 nights in Sep 2025

10/10 Excellent

Juan De Dios

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, dining options and transportation
Stayed 4 nights in Sep 2025

8/10 Good

rene

Liked: Cleanliness, amenities
Everything was good, the only thing i didn't like is the shuttle only worked until 11.
Stayed 4 nights in Sep 2025

8/10 Good

Krystin

Stayed 7 nights in Aug 2025

10/10 Excellent

paula claro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

4/10 Poor

Jesus Chalico

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Service was mediocre, I upgraded my room it was an additional $700 I was given a room with less space when I requested blankets it took more than 24hrs they also told me it was going to have ocean view and it did not have ocean view . I was instructed to notice the hospitality staff when I was checking out to have someone help with my luggage I did everything I was asked and they failed to help with luggage I had to use other transportation.
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan Arturo Rodriguez

Stayed 4 nights in Aug 2025

6/10 Okay

Esmeralda, Horizon

Travelled with group
It’s good for the price
Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 3 nights in Aug 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it
Stayed 4 nights in Aug 2025

10/10 Excellent

Fernando Santos, Kearny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful resort, delicious food options, and friendly staff!
Stayed 5 nights in Aug 2025

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem is too many kids by the bars and constant vendors walking by every few minutes on the beach trying to see u stuff
Stayed 9 nights in Aug 2025

8/10 Good

Slavisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Fernanda

Stayed 4 nights in Jul 2025