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Aparthotel

Villas Sacbe Condo Hotel and Beach Club

Property class: 3.5

Photo gallery for Villas Sacbe Condo Hotel and Beach Club

A swimming pool with a tiled edge, surrounded by lush greenery and a stone pathway leading to a building entrance.
A two-story building with a balcony, surrounded by lush greenery.
A resort with multiple balconies, lush tropical vegetation, and a swimming pool.
A courtyard with a stone pathway, a small water feature, and lush tropical plants.
A spacious living room with a marble floor, a wooden cabinet, a sofa with patterned cushions, a coffee table, and a television mounted on the wall.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$177
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
1st Norte between 12 and 14 streets, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬

Room options

View all photos for Economy Condo, 1 Bedroom, Kitchen, Garden View

A room with a large window, a ceiling fan, and a sofa.

Economy Condo, 1 Bedroom, Kitchen, Garden View

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Condo, 2 Bedrooms, Kitchen, Garden View

A round wooden table with blue chairs, surrounded by lush greenery and a wooden railing.

Superior Condo, 2 Bedrooms, Kitchen, Garden View

  • 87 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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9.2 out of 10, Wonderful, 146 reviews
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About the area

Playa del Carmen

Villas Sacbe Condo Hotel and Beach Club puts you in the heart of Playa del Carmen, within steps of popular attractions like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this aparthotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .Each apartment is individually decorated and features a plasma TV with cable channels, along with free WiFi, a patio and a dining area. A kitchen comes with a microwave and a stovetop, a minibar provides refreshments, and room service is also available. Premium bedding and a down duvet welcome you to a good night's rest, and other nice touches include free toiletries. A sitting area, a coffee/tea maker and free bottled water are also available. Housekeeping is available on request. .A day of pampering can include deep-tissue massages, Swedish massages and facials. The restaurant, ASI, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and free use of bicycles. Each morning full breakfast is served between 7:00 AM and noon. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 15-minute walk of this 3.5-property class Gonzalo Guerrero aparthotel include Mamitas Beach and Playa del Carmen Maritime Terminal.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Fah Restaurant Bar - ‬3 min walk
  • ‪Mi Jardin Secreto - ‬3 min walk
  • ‪Señor Frogs - ‬6 min walk

About this property

Villas Sacbe Condo Hotel and Beach Club

There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. Villas Sacbe Condo Hotel and Beach Club offers its guests a full-service spa, an outdoor pool, and complimentary bicycles. A terrace, tour/ticket assistance, and a garden are also featured at Villas Sacbe Condo Hotel and Beach Club. Free self parking is available.

This 3.5-star Playa del Carmen aparthotel is smoke free.

  • 4 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • Beach lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • No smoking on site
  • Water dispenser
  • Coffee shop
Villas Sacbe Condo Hotel and Beach Club offers 4 air-conditioned accommodations with minibars and a safe. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 42-inch plasma televisions come with premium cable channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is open daily.

Similar properties

Outdoor pool
Playa Palms Beach Hotel
Gonzalo Guerrero
  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,871 reviews
The price is NZ$183
includes taxes & fees
10 Sept - 11 Sept
Playa Palms Beach Hotel

Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Outdoor pool
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Car hire
  • Free secured, covered self parking on site
  • Limited on-site self parking

Family friendly

  • Cot: USD 10 per night

Restaurants on site

  • ASI
  • KOBMA

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Paper towels
  • Toaster oven
  • Water dispenser

Dining

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 17 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Champagne service
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch plasma TV with premium cable channels
  • Books
  • Games

Outdoor areas

  • Garden
  • Patio
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Free bottled water
  • Hair salon
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a shopping district
  • In the city centre
  • Near a health/beauty spa
  • Near the ocean

Things to do

  • Bicycle parking
  • Bicycle storage
  • Free bicycle rentals
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Spelunking nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 2 buildings
  • 3 floors
  • 4 units
  • Bicycle parking
  • Bicycle storage
  • Double-glazed windows
  • Eco-friendly toiletries
  • Free bicycle rentals
  • Garden
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [El Taj Oceanfront & Beachside Condo Hotel]
Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Gather used towels
Remove personal items
Turn off the lights, lock the doors and return the keys
Please return the keys and safe lock to the Front desk.
We kindly ask you to check-out at the same spot where you made the check in process.

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17.00 per person
  • Housekeeping is available for an additional fee and varies based on length of stay
  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. The property is professionally cleaned.

Property Registration Number 009-005-000259/2026

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sacbe
Villas Sacbe
Villas Sacbe Beach Club
Villas Sacbe Beach Club Playa del Carmen
Villas Sacbe Condo Hotel
Villas Sacbe Condo Hotel & Beach Club
Villas Sacbe Condo Hotel & Beach Club Playa del Carmen
Villas Sacbe Condo Hotel Beach Club Playa del Carmen
Villas Sacbe Condo Hotel Beach Club
Villas Sacbe Condo Hotel Club
Sacbe Club Playa Del Carmen
Villas Sacbe Condo Hotel Beach Club
Villas Sacbe Condo Hotel and Beach Club Aparthotel
Villas Sacbe Condo Hotel and Beach Club Playa del Carmen

Frequently asked questions

What is the cancellation policy at Villas Sacbe Condo Hotel and Beach Club?

Villas Sacbe Condo Hotel and Beach Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villas Sacbe Condo Hotel and Beach Club?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Villas Sacbe Condo Hotel and Beach Club on 1 Sept 2026 start from NZ$177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villas Sacbe Condo Hotel and Beach Club?

Yep, Villas Sacbe Condo Hotel and Beach Club has a free self car park.

Are there any beaches close to Villas Sacbe Condo Hotel and Beach Club?

Yep, Villas Sacbe Condo Hotel and Beach Club is a short 1-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Villas Sacbe Condo Hotel and Beach Club?

Yep, there is an onsite spa at Villas Sacbe Condo Hotel and Beach Club. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Villas Sacbe Condo Hotel and Beach Club have a pool?

Villas Sacbe Condo Hotel and Beach Club has an outdoor pool.

What luxury perks are available at Villas Sacbe Condo Hotel and Beach Club?

This property features a full-service spa, as well as premium bedding and a dining area.

What makes Villas Sacbe Condo Hotel and Beach Club a romantic place to stay?

Beachfront dining and a champagne service, as well as premium bedding and private patios in the guestrooms, help set the scene for a romantic weekend at Villas Sacbe Condo Hotel and Beach Club.

Is Villas Sacbe Condo Hotel and Beach Club family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as cots/infant beds in the guestrooms, it's no surprise that Villas Sacbe Condo Hotel and Beach Club is a hit with families.

Does Villas Sacbe Condo Hotel and Beach Club serve breakfast?

Yeah, full brekkie is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Villas Sacbe Condo Hotel and Beach Club?

No, Villas Sacbe Condo Hotel and Beach Club does not offer an airport shuttle service.

Is there a bar or restaurant at Villas Sacbe Condo Hotel and Beach Club?

Yep, you can grab a meal at Villas Sacbe Condo Hotel and Beach Club's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Villas Sacbe Condo Hotel and Beach Club?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Villas Sacbe Condo Hotel and Beach Club?

No, pets are not allowed.

Villas Sacbe Condo Hotel and Beach Club Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 56 out of 82 reviews
Rating 8 - Good. 20 out of 82 reviews
Rating 6 - Okay. 3 out of 82 reviews
Rating 4 - Poor. 2 out of 82 reviews
Rating 2 - Terrible. 1 out of 82 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Enoch

Liked: Cleanliness, check-in, communication
Beautiful
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, check-in, communication, listing accuracy
Such a beautiful place to stay! It felt like my own little tropical oasis. Gave me impression that I would be closer to the beach or have more easy access to it however, that wasn’t the case nevertheless, it was a wonderful experience and I would go back.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Noelia

Liked: Cleanliness, check-in, communication, listing accuracy
Beautiful condo. Very clean and well maintained. Secure parking garage and entrance to condos. Friendly easy check in. Walking distance from the beach and 5a. Near the parties at night, but noise was not a problem. Breakfast on the beach was $20 coupon from the hotel but better to order separate at the restaurant if you don’t need juice and coffee and bread.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, communication
Just rebooked for March it is awsome place
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Terrence

Liked: Cleanliness, room comfort, communication
Downtown PdC with secure parking at reasonable price. Large apartments with privacy and great service. Loved it and would return.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, communication
Nice room, beautiful space, fun location, great staff, plus some fun bonuses included like a 10-min massage! Only minor complaints are limited hot water and can get a little noisy late night because it's next to open air nightclubs, so plan to blast white noise on your phone when going to sleep
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Briana

Liked: Cleanliness, property conditions & facilities, communication
Second stay here and loved it. Very safe and gated. Convenient location
Verified review

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved everything from check in to checkout. Location was great and music from the dance clubs was not too loud at all.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, check-in, communication, listing accuracy
The communication even before checking in was excellent! Instructions were very clear how to check in and the reception staff was extremely helpful, even after we checked out. They went above and beyond. The rooms were so much larger than expected. Beautiful courtyard area. Bottled water cooler supplied in the room. Location was fantastic just a block to the beach and a block to popular 5th Ave. Yes, it’s close to nightclubs but we could barely hear it from our room. It was like a low thumping in the distance. We would definitely stay here again.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ekaterina

Liked: Cleanliness, amenities, property conditions & facilities, communication
I like everything and recommend this property.
Stayed 7 nights in Mar 2024
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is lovely. Very spacious and inviting living area and fabulous stone bathroom. A fun stay
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Eva

Liked: Cleanliness, property conditions & facilities, communication
Amazing place to stay in Playa. The property is beautiful, front desk help was excellent and the room is as shown in pictures. Beds are comfy, not too loud at night, great location and the safe covered parking lot is a big plus. Highly recommend Villas Sacbe. I’ll stay here every time I’m in Playa.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, communication
A great space. Not The Four Seasons...but this is Playa del Carmen. Spacious and clean. Great location. Other reviews raise concerns about noise from the street. I am a light sleeper, and was there during perhaps the three biggest party nights of the year - Halloween and Dia del Muerto. It was loud out on the street, but mostly quite quiet in our unit.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Just bring earplugs waxed for night if you are a light sleeper a lot of action at night but awsome place
Stayed 9 nights in Dec 2024
Verified review

10/10 Excellent

juan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Condos are big, nice kitchen area, good location. I do recommend it.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Kwok Kwong

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location is great to access the local eateries and attractions. Parking is provided on site of which is very nice. Amenities are modern and excellent for us to prepare our breakfast. Staff are very friendly and helpful. 3 discos are just around the corner but we don’t have too much noise issue.
Stayed 4 nights in Nov 2024
Verified review

4/10 Poor

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was good, check in process a bit time consuming since this property does not have its own check in office. The noise from the nearby club is ridiculous, and until 3am or later, only thing that drowned it out was a noisy dehumidifier in the room so sleeping with a jet engine in the bedroom to silence the boom boom of crappy club music isn’t ideal, would not stay again. Live and learn….if it’s cheaper there is a reason lol
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very noisy clubs playing loud music all night
Stayed 14 nights in Mar 2025
Verified review

10/10 Excellent

Liubov

Liked: Cleanliness, amenities, property conditions & facilities, communication
No disappointment, as always. Condohotels became a place I would rent every time in Playa! P.S. Please note, Villas Sacbe is not for light sleepers.
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

jean christophe

Liked: Cleanliness, property conditions & facilities, communication
Nice !
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Carla

Liked: Cleanliness, room comfort, communication

Ideal location and comfy

Hotel and room was as described and looked just like the pics. Room was comfortable and spacious. It was clean and we liked the addition of wine and mini bar fridge. The location is a block of 5th and close to the beach. The night is very loud (which they warn you about plenty). We were so beat we slept right through it with use of the noise machine. The taco shop next door is awesome and the 7-11 across the street was nice.
Stayed 4 nights in Dec 2022
Verified review

8/10 Good

Shahanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
We did not hear any music during the one night we stayed, but I think that's because we were so exhausted. The room was fantastic and relaxing. The area wasn't terrible, and you were within walking distance to a lot of great shopping and restaurants. The area was literally dumping sewage into the ocean, so it smelled horrible, and the water was so dirty. Could not swim or enjoy the beach. The hotel was beautiful though.
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness, communication
Disliked: Room comfort

Disappointing

Sleepless nights guaranteed with rattling windows grade noise from the bars blasting music down the street. Beach club is non-existent; it's just a restaurant. Pool is so small and stuck in between the building that is rather decorative than for actual use.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Jassen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Check out was a complete disaster. Front seat isn’t at property so you have to walk a bit, not an issue there. Completely unnecessary to make you bring all bracelets for the check out just so they can trash them. And make sure you bring the safe lock with you or they will make you go back for it. There was absolutely no communication about it at checking in. So had to go back and forth during my check out and almost missed my ride to airport. Customer service was horrible at the time of checking out.
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Paulette

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Very good condition, clean and neat. The room had all we needed and more. Poor communication. Before leaving, Early (8:00am) on Tuesday we requested to clean the room, using the signs provided; at our arrival 12:30 PM we realized that the requested service wasn't provided. At the end the room was cleaned, close to 4PM! Same day a problem with the jet system in the whirlpool. Administration personal did not had idea that the Condo had jet system and they couldn't solve the issue. When my husband saw the person who looks after the pool and fountain the guy was able to solve the issue in no time, to him a big thank you. I talked with an administrator and pointed out the stain in the toilet, they took pictures and the stain remained. At hour arrival we were not told that we could have access to board games, chairs, umbrellas and bikes. We find out by coincidence.
Stayed 5 nights in Mar 2024