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 Port Douglas •1 Room
 Port Douglas • 1 Room
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Hibiscus Resort & Spa

3.5-star property
22 Owen Street, Port Douglas, QLD 0508 053 286
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4.1 out of 5
Very good!
See all 79 wotif Reviews

"The protection from the Easterlies around the pool was a great bonus " More

By a verified traveller on Mon 18 Sep 2023

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Hotel Description

Hibiscus Resort & Spa places you steps from Macrossan Street and within a 10-minute stroll of Four Mile Beach. Highlights at this aparthotel include 2 outdoor swimming pools, and in-room kitchenettes and dryers.

You can enjoy a flat-screen TV with digital channels, and each apartment features free WiFi, a furnished balcony or patio, and a DVD player. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a coffee/tea maker, and a ceiling fan are also available. Limited housekeeping is available.

A day of pampering at Hibiscus Day Spa can include hot stone massages, prenatal massages, body wraps, and facials along with access to the spa tub. Plus you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 3.5-star Port Douglas aparthotel include Port Village Shopping Centre and Anzac Park.

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Comfort Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hibiscus Resort & Spa ratings based on 79 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hibiscus Resort & Spa

Everyone (51) Couples (18) Family (11)
4 out of 5
The protection from the Easterlies around the pool was a great bonus

Posted by on 18 Sep. 2023

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3 out of 5
Great location and very friendly staff

Posted by on 20 Aug. 2023

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5 out of 5
Great Balinese vibe

Posted by on 4 May 2023

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5 out of 5
Loved the 2 pools, quiet but close to everything location and Balinese feel.

Posted by on 11 Jan. 2023

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Comment from Hotel Management

11 Jan. 2023 by The Team at Hibiscus Resort & Spa

Thank you for the lovely review we do look forward to welcoming you back again. the team at Hibiscus

5 out of 5
Catered perfectly for our family with 3 teenagers. Location was great. 2 very nice pool. Friendly staff.

Posted by on 29 Sep. 2022

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Comment from Hotel Management

29 Sep. 2022 by The Team at Hibiscus Resort & Spa

Hi Patrick, thank you for the lovely review! We look forward to welcoming you back to Hibiscus againJenny

4 out of 5
I liked the free onsite parking and the fabulous reception staff. The pool was amazing. Our room left a lot to be desired. The bedding was outdated and the beds themselves very uncomfortable. The starter pack of soap etc is great but having to go to reception and pay for more is not. Paying for pool towel hire isn't cool either and not typical of most hotels. There is no glass in the windows. Just screens and shutters so no outdoor noise is blocked out and you're either in the dark without natural light or you're hot because you can't close a window so the air con does nothing. Never been in a hotel like that. Not a lot of thought went into guest experience there. The tvs are tiny and really should just be wall mounted. There is no safety switch for the stovetop hobs in the rooms so I was constantly monitoring my 3 year old to ensure he didn't switch the stove on which isn't very relaxing for parents. There was no clean towel service and there's no extended reception hours so if you leave early and get back late and need something - tough luck. There's also no phones to call reception, you have to walk down there basically.

Posted by , from Brisbane on 23 Jan. 2021

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Comment from Hotel Management

26 Jan. 2021 by Hibiscus Resort

good morning Monique, thank yo for your feedback, we are a Bali inspired resort and the windows/screens are to reflect that experience with fans and usually very effective airconditioning if you keep the doors closed.We rarely have noise complaints as security closes the pools at 10pm. We do have mattress toppers available if you find the mattresses too hard reception is open usually from 8.45 to 4.30pm daily and we have an onsite manager 24/7 with well posted signage re how to contact us in case of an out of hours emergency.via your phone or the courtesy phone in reception. We are a self contained properfy not a hotel and we offer a starter pack of amenities etc with further supplies available at reception .and there is an onsite guest laundry available 7am-10pm daily. Most units do have a safety switch on the wall for the stovetops, Always express your concerns to reception and we will endeavour to assist.

5 out of 5

Posted by , from Adelaide on 24 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Hibiscus Resort

Hi Ian, Thank you for the 5 Star review! We look forward to seeing you and Christine again in the future! Best wishes, Laura + Jenny

4 out of 5

Posted by on 25 Jan. 2020

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Comment from Hotel Management

25 Feb. 2020 by Hibiscus Resort and Spa

Thank you for sharing your review, we hope you had a great stay! Best wishes,The team at Hibiscus Resort and Spa

5 out of 5
We have stayed here six times now, we love it! Very thing is within walking distance the the Hibiscus.

Posted by on 25 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Hibiscus Resort & Spa

Good morning, Thank you for taking the time to review your stay. We are so pleased to hear you enjoyed yet another stay here at the Hibiscus Resort and Spa. We have many return guests and we love seeing all the familiar faces every year. Best wishes and see you again!

5 out of 5
Property was lovely with a Balinese/rainforest feel about it. Room was comfortable and well equipped, only minor issue we had, was it would have been nice to have clean towels, during our 6 day stay, but everything else was lovely.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by team at hibiscus

Thank you for taking the time to give us your lovely feedback, we are a self contained apartment resort, we have an on site laundry or we can exchange your towels for a nominal fee.If you stay 8 nights you do receive a mid stay service which is anoher incentive to stay longer if the lure of the climate the reef and the rainforest is not enough! Return guesta are offered special rates also.

About the Hibiscus Resort & Spa

Location 22 Owen Street, Port Douglas, QLD 4877

Property Features

Hibiscus Resort & Spa offers its guests 2 outdoor swimming pools. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Spa services, a library, and a terrace are also featured at Hibiscus Resort & Spa. Free self parking is available. This 3.5-star Port Douglas aparthotel is smoke free.

  • 42 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1996
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Separate living room
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hibiscus Resort & Spa offers 42 accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Rooms open to furnished balconies or patios. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Clothes dryer
  • Private balcony or patio (furnished)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Nearby Activities

2 outdoor swimming pools are on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:30 AM - 4:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

Hibiscus Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:30 AM - 4:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No lifts
  • Front desk opens daily at 8:30 AM
  • Front desk closes daily at 4:00 PM
  • Debit cards
  • Host will greet you
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 52 per person (one-way)
  • Airport shuttle fee per child: AUD 26 (one-way), (up to 11 years old)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 65.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hibiscus Gardens Spa
  • Hibiscus Gardens Spa Port Douglas
  • Hibiscus Gardens Spa Resort
  • Hibiscus Gardens Spa Resort Port Douglas
  • Hibiscus Spa Resort
  • Hibiscus Gardens Hotel Port Douglas
  • Hibiscus Resort Port Douglas
  • Hibiscus Resort
  • Hibiscus Port Douglas
  • Hibiscus Resort Spa
  • Hibiscus & Spa Port Douglas
  • Hibiscus Resort & Spa Aparthotel
  • Hibiscus Resort & Spa Port Douglas
  • Hibiscus Resort & Spa Aparthotel Port Douglas

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.