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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
Beach hotel with 5 restaurants and 12 outdoor pools

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Exterior
5 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility
Exterior
Room, 2 Double Beds, Non Smoking | Pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Spa
  • Bar
The current price is NZ$449
includes taxes & fees
11 Nov - 12 Nov

Explore the area

View map
Port Douglas Road, Port Douglas, QLD, 4877
  • Place, Four Mile Beach
    ‪3 min drive‬
  • Place, Crystalbrook Superyacht Marina
    ‪4 min drive‬
  • Place, Sugar Wharf
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Pool

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking, Garden View

Studio, 1 King Bed, Non Smoking, Garden View

Studio, 1 King Bed, Non Smoking, Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

8.4 out of 10
Very good
(22 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View

8.4 out of 10
Very good
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking, Lagoon View

Studio, 1 King Bed, Non Smoking, Lagoon View

Studio, 1 King Bed, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking, Lagoon View

Studio, 2 Double Beds, Non Smoking, Lagoon View

Studio, 2 Double Beds, Non Smoking, Lagoon View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Pool

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Pool

Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Pool

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View | Living area

Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Ceiling fan
Pillow-top bed
Egyptian cotton bed sheets
  • 152 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

About the area

Port Douglas

At Sheraton Grand Mirage Resort, Port Douglas you'll be 2.8 km (1.7 mi) from Four Mile Beach and 3.4 km (2.1 mi) from Crystalbrook Superyacht Marina. Highlights at this beach hotel include 5 restaurants, 12 outdoor swimming pools and a full-service spa. .The restaurant, Feast Restaurant & Bar, serves international cuisine and is open for breakfast, lunch and dinner. Daintree Bar & Lounge is the hotel's own bar, serving drinks along with light fare. Enjoy the 2 outdoor tennis courts, golf course and gym plus access to golf lessons. 12917 square feet (1200 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this Port Douglas hotel, you'll be 3.5 km (2.2 mi) from Wildlife Habitat and 3.6 km (2.2 mi) from Flagstaff Hill.

What's nearby

  • Four Mile Beach - 3 min drive - 1.8 km
  • Macrossan Street - 3 min drive - 2.8 km
  • Crystalbrook Superyacht Marina - 4 min drive - 3.2 km
  • Wildlife Habitat - 4 min drive - 3.5 km
  • Sugar Wharf - 5 min drive - 3.5 km

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 64 min drive

Restaurants

  • ‪Zinc Port Douglas - ‬4 min drive
  • ‪Lobby Café - ‬1 min walk
  • ‪Bam Pow - ‬3 min drive
  • ‪Origin Espresso - ‬5 min drive
  • ‪Rattle n' Hum - ‬5 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Beach hotel with 5 restaurants and 12 outdoor pools
As a guest of Sheraton Grand Mirage Resort, Port Douglas, you'll find a full-service spa, a golf course, and 12 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Grand Mirage Resort, Port Douglas. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. Self parking is free.

This Port Douglas hotel is smoke free.

  • 295 guestrooms or units
  • 3 levels
  • 6 buildings
  • 5 dining venues
  • 2 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 1987
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and minibars. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Cot (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (12,917 square foot of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Cot (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 85.0 per night.
  • Cots (infant beds) are available for AUD 25.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 48.00 for adults and from AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Frequently asked questions

What is the cancellation policy at Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Mirage Resort, Port Douglas?

As of 10 Nov 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Mirage Resort, Port Douglas on 11 Nov 2025 start from NZ$449.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Mirage Resort, Port Douglas?

Yep, Sheraton Grand Mirage Resort, Port Douglas has a free self car park. Additionally there is valet parking for AUD 20.00 per day.

Are there any beaches close to Sheraton Grand Mirage Resort, Port Douglas?

The closest beach to Sheraton Grand Mirage Resort, Port Douglas is Four Mile Beach (1.6 km).

Is there a spa on site at Sheraton Grand Mirage Resort, Port Douglas?

Yep, there is an onsite spa at Sheraton Grand Mirage Resort, Port Douglas. You'll enjoy services like massages.

Does Sheraton Grand Mirage Resort, Port Douglas have a pool?

Yep, and guests love it! Sheraton Grand Mirage Resort, Port Douglas has 12 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas features 12 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Sheraton Grand Mirage Resort, Port Douglas a romantic place to stay?

Al fresco dining and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand Mirage Resort, Port Douglas.

Is Sheraton Grand Mirage Resort, Port Douglas family-friendly?

You bet! With amenities such as children's meals and 12 outdoor pools, as well as cots/infant beds in the guestrooms, it's no surprise that Sheraton Grand Mirage Resort, Port Douglas is a hit with families.

Does Sheraton Grand Mirage Resort, Port Douglas serve breakfast?

Yep, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Grand Mirage Resort, Port Douglas?

No, but there's an airport shuttle that runs from 5:30 AM - midnight at scheduled times for a fee.

Is there a bar or restaurant at Sheraton Grand Mirage Resort, Port Douglas?

Yep, you can grab a meal at Sheraton Grand Mirage Resort, Port Douglas's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Sheraton Grand Mirage Resort, Port Douglas?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sheraton Grand Mirage Resort, Port Douglas?

No, only service animals are allowed.

Is there a golf course on site at Sheraton Grand Mirage Resort, Port Douglas?

Yep, Sheraton Grand Mirage Resort, Port Douglas has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
The room was wonderful and the entire experience was so relaxing
Stayed 7 nights in Oct 2025

6/10 Okay

Stefanie

Liked: Amenities
Was unaware of $100 a day bond so when you stay for a week that’s another $700 they sting you at check in . The cabanas are also $170 a day with no b.y.o - if you book through their website direct they offer vouchers for cabanas . The pools were constantly closed for private functions and the air conditioning turns off when you are not in your room so you come back to a hot room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Debbie and Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were incredible!!! 10/10 A magnificent stay. So relaxing!
Stayed 6 nights in Oct 2025

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful couple of days at the Sheraton Mirage. The hotel was excellent and the food terrific. The only thing that would make it even better was if they had an adults only section in Feast Restaurant. At the buffet breakfast there was a lot of children running around tables and in walkways while we were walking back to our spot with plates in one hand and glasses in the other, and nearly loosing the lot. Not the restaurants fault, but slack parenting. Teach your children some restaurant manners.
Stayed 2 nights in Sep 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the pools, staff super friendly and helpful.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The pools were beautiful and the food was good. The staff were very kind and helpful.
Stayed 6 nights in Aug 2025

10/10 Excellent

Fiona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at the Sheraton Grand Mirage, Port Douglas, for a week, it was the best resort we've stayed in. The pools were amazing, all the different food options were great for a family and the customer service was excellent. We will definitely stay there again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Maureen

V
Stayed 3 nights in Aug 2025

8/10 Good

Yazan

Liked: Cleanliness, room comfort

Sheraton Grand Mirage, A Grand Disappointment

As returning guests over the years, it's truly disheartening to witness the steady decline of what was once a stunning resort. The rooms are in a poor state - our toilet and shower head didn’t work properly, and the dated shower-in-bathtub setup feels far below standard. The timber walkways around the pool are rotting, the air conditioning barely functioned, and the service was mediocre at best. Coming from the hospitality industry myself, it’s clear the owners are simply cashing in without reinvesting in the property. For the rates they're charging, guests deserve far better. It’s a shame to see such a beautiful estate falling into neglect.
Stayed 1 night in Jul 2025

10/10 Excellent

harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with all the amenities and great staff, very clean
Stayed 8 nights in Jul 2025

10/10 Excellent

Ben

Stayed 2 nights in Jul 2025

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around beautiful views
Stayed 5 nights in Jul 2025

10/10 Excellent

Armani

Stayed 1 night in Jul 2025

10/10 Excellent

Larysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We loved all of the pool areas such a beautiful ambiance . Staff was quick to assist and we will be back again.
Stayed 5 nights in Jul 2025

2/10 Terrible

Evelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are charging 3 times more for mediocre services and cleaning, the pool area where we were staying was extremely dirty. The location where rooms are is very inconvenient. Food at restaurants is average and you pay a fortune.
Stayed 1 night in Jul 2025

2/10 Terrible

Cooper

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Ena

Liked: Cleanliness, staff & service, property conditions & facilities
Gre
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and fantastic lagoon pools.

We had a great stay. There are fantastic lagoon pools and surrounds although for someone who like the water around 26-27 degrees they were a bit cool. Room was a decent size. Bathroom towels were in short supply with multiple requests required from us to get some during our stay. Strangely the toilet seat was like it was a leftover from a primary school as it was way too small for the actual toilet.
Stayed 10 nights in Jul 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My Wife and I had a very enjoyable stay at the Grand Sheraton Mirage Port Douglas. The staff were amazing, the facilities were amazing and the buffet breakfast was fantastic. We would definitely stay there again.
Stayed 6 nights in Jun 2025

8/10 Good

Erica

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

A F

Stayed 3 nights in Jun 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities
An absolutely beautiful stay, pools need a paint but thats reaching for a negative. We will be back in a heartbeat. Travelled to many parts of the world but this place wow.
Stayed 3 nights in Jun 2025