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4.0 out of 5

"Great location to main street & restaurants. Clean but a bit dated mainly bathroom area. Good Pool . Secure access. " More

By a verified traveller on Mon 09 Oct 2023

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Hotel Description

Mantra In The Village puts you in the heart of Port Douglas, within steps of Macrossan Street and Port Village Shopping Centre. Highlights at this hotel include an outdoor swimming pool and free self parking.

This smoke-free hotel offers free WiFi in public areas, a garden, and barbecue grills. Additionally, you'll find laundry facilities, tour/ticket assistance, and luggage storage. There's also the convenience of an airport shuttle.

Places within a 5-minute walk of this 4-star Port Douglas hotel include Anzac Park and St Mary's by the Sea Chapel.

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$169* Per night/room 1 Apr. - 2 Apr.

One Bedroom Spa Suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

2 Bedroom Suite

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Mantra In The Village ratings based on 123 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra In The Village

Everyone (65) Couples (40) Family (17)
3 out of 5

Posted by on 15 Nov. 2023

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Comment from Hotel Management

1 Feb. 2024 by Darci

We appreciate your feedback Renee.We hope to see you again in the future :)

4 out of 5
Great location to main street & restaurants. Clean but a bit dated mainly bathroom area. Good Pool . Secure access.

Posted by on 9 Oct. 2023

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Comment from Hotel Management

4 Nov. 2023 by Mantra in the Village

Dear Stephen,We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2 out of 5
I recently had the opportunity to stay at Mantra in the Village and unfortunately, my experience was less than satisfactory. While the hotel had its positive aspects, such as its convenient location and friendly staff, there were a couple of significant drawbacks that significantly impacted my stay. One of the main issues I encountered was the excessive noise coming from the next room. The walls seemed to lack proper soundproofing, and as a result, I could hear every conversation, TV show, and even the slightest movements from my neighbors. This constant disturbance made it difficult for me and my partner to relax and enjoy our time in the room. Despite bringing this concern to the attention of the hotel staff, no immediate resolution or alternative room was offered, which further added to our disappointment. Another aspect that contributed to my inconvenience was the lack of privacy in the bathroom. The design of the bathroom did not adequately separate the toilet and shower area from the rest of the room. This lack of privacy made it uncomfortable to use the facilities, especially when sharing the room with another person. Despite these setbacks I would like to acknowledge the hotel’s friendly and attentive staff willing to assist with any other enquiries or requests. The hotel had a convenient location which is another positive aspect.

Posted by on 1 Oct. 2023

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Comment from Hotel Management

4 Nov. 2023 by Mantra in the Village

Dear Marco,Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4 out of 5
Large rooms

Posted by on 30 Sep. 2023

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Comment from Hotel Management

4 Nov. 2023 by Mantra in the Village

Dear Danielle,We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4 out of 5
Great location, older apartments that could do with a refresh, bi-fold doors hard to open and lock again.

Posted by on 14 Sep. 2023

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Comment from Hotel Management

20 Sep. 2023 by MH

Dear Tara,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

3 out of 5
Dated

Posted by on 27 Jul. 2023

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Comment from Hotel Management

20 Sep. 2023 by MH

Dear Roger Ian Arthur,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

5 out of 5

Posted by on 2 Jul. 2023

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Comment from Hotel Management

20 Sep. 2023 by MH

Dear Shaun,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4 out of 5
Room was nice and bed was comfortable. Great range of soaps and shampoos in the bathroom. Would have liked a blanket for the single bed but not a deal breaker we would definitely stay there again.

Posted by on 27 Mar. 2023

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Comment from Hotel Management

20 Sep. 2023 by MH

Dear Karen,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

5 out of 5

Posted by on 20 Mar. 2023

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Comment from Hotel Management

20 Sep. 2023 by MH

Dear Joanne,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

3 out of 5
We have stayed at Mantra in the Village many times however it needs an upgrade, poor kitchen facilities & grubby areas including foyer, security gate, lift buttons & bathroom doors etc. could be better. Pool also not very clean. Proximity to centre of Port Douglas is fabulous. Staff rarely on site.

Posted by on 28 Oct. 2022

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Comment from Hotel Management

20 Sep. 2023 by MV

Dear Chris,Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

About the Mantra In The Village

Location Grant Street, Port Douglas, QLD 4877

Property Features

As a guest of Mantra In The Village, you'll find an outdoor pool, tour/ticket assistance, and barbecue grills. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Mantra In The Village also features a garden, laundry facilities, and a front-desk safe. Free self parking is available. This 4-star Port Douglas hotel is smoke free.

  • 20 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra In The Village offers 20 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. This Port Douglas hotel provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 4:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 4:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No cots (infant beds) available
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 4:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 15.00 per day (rates may vary)
  • Airport shuttle fee: AUD 43 per person (one-way)
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Village
  • Mantra Village Aparthotel
  • Mantra Village Aparthotel Port Douglas
  • Mantra Village Port Douglas
  • Mantra In The Village Hotel Port Douglas
  • Mantra In The Village Hotel
  • Mantra In The Village Port Douglas
  • Mantra In The Village Hotel Port Douglas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.