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Hotel Diana

Property class: 3.5

Photo gallery for Hotel Diana

A clear glass of water on a wooden table with a view of two historic bell towers in the background.
A modern cafe with brick walls, wooden tables, and chairs.
A bedroom with a large bed, a patterned armchair, a sofa, and a wooden shelf.
A bathroom with a wooden vanity, a toilet, a bathtub, and a shower enclosure.
An overhead view of a restaurant with multiple tables and chairs, a brick wall, and hanging pendant lights.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
The current price is NZ$95
includes taxes & fees
30 Sept - 1 Oct

Explore the area

View map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪17 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

A bathroom with a sink, toilet, and shower. The room has a wooden floor and a bed with white bedding.

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(33 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a wooden floor, a mirror, a small bathroom, and a rope swing.

Executive Room, 1 King Bed

8.8 out of 10
Excellent
(34 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a large mirror, and a window with curtains.

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a chair, a desk, a TV, and a phone.

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

A neatly made bed with a heart-shaped arrangement of rose petals and a towel sculpture.

Master Suite King

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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  • Free Wi-Fi
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About the area

Puebla

Hotel Diana places you in the centre of Puebla, within a short 5-minute stroll of Palafoxiana Library and Zócalo de Puebla. Highlights at this hotel include a full-service spa, a restaurant and free valet parking. .A pampering day can include deep-tissue massages and hot stone massages. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also the convenience of free parking nearby. .Sights within a 20-minute walk of this 3.5-property class Puebla Historic Center hotel include Puebla Cathedral and Museo del Ferrocarril.

What's nearby

  • Zócalo de Puebla - 7 min walk - 0.6 km
  • Puebla Cathedral - 7 min walk - 0.6 km
  • Palafoxiana Library - 7 min walk - 0.6 km
  • Los Sapos Bazaar - 10 min walk - 0.9 km
  • Puebla Convention Center - 17 min walk - 1.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪La Mestiza - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪Profética - Casa de la Lectura - ‬3 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪La Pasita 2 - ‬2 min walk

About this property

Hotel Diana

Hotel Diana offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Hotel Diana. Free self parking and valet parking are available.

This 3.5-star Puebla hotel is smoke free.

  • 27 guestrooms or units
  • 3 levels
  • Manager's reception (free)
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Diana offers 27 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with cable channels and Netflix.

This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is open daily.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Diana

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 60.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

What is the cancellation policy at Hotel Diana?

Hotel Diana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Diana?

As of 27 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Diana on 30 Sept 2026 start from NZ$95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Diana?

Yep, Hotel Diana has a free self car park and free valet parking.

Is there a spa on site at Hotel Diana?

Yep, there is an onsite spa at Hotel Diana. You'll enjoy services like prenatal massages.

What makes Hotel Diana a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Hotel Diana.

Is there a free airport shuttle available at Hotel Diana?

No, Hotel Diana does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Diana?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Diana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Diana?

No, pets and service animals are not allowed.

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 561 out of 868 reviews
Rating 8 - Good. 199 out of 868 reviews
Rating 6 - Okay. 51 out of 868 reviews
Rating 4 - Poor. 31 out of 868 reviews
Rating 2 - Terrible. 26 out of 868 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Affordable and centrally located
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close of the center, Good location
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Rooms were great, location very close to everything.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , nice location , comfortable bed and clean room
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Walkable neighborhood
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly and helpful staff, SUPER comfy beds.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We loved the locations of this hotel! The room was nice, clean and big!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We enjoyed this hotel. It was close to Centro, great staff and a comfortable room. It was all we needed for our visit to Puebla!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very close to the downtown area
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy for walk around
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pillows would have been more comfortable and there is nowhere to sit your carry on luggage
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every way.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the place thank you
Stayed 9 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness
Bathrooms are a bit small.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
REALLY NEAR THE CITY CENTRE, COMFORTABLE, CLEAN, NOT EXPRENSIVE.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All in all excellent.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Nov 2025