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El Sueño Hotel & Spa

Property class: 4

Photo gallery for El Sueño Hotel & Spa

A pool area with lounge chairs, a small waterfall, and a stone wall.
A covered outdoor seating area with wicker furniture and potted plants.
A hallway with a red wall, a wooden door, and a patterned floor. There are potted plants and a wicker chair.
A hotel room with two beds, a large arched window, and a ceiling fan.
A cozy interior with a wooden bench, a hanging red lantern, and a glass-fronted shop displaying various items.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$152
includes taxes & fees
20 Sept - 21 Sept

Explore the area

View map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Puebla Convention Center
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A bedroom with a red headboard, a bed with white bedding, a nightstand with a lamp, and a window with curtains.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A four-poster bed with a wooden frame and white bedding, a ceiling fan, and a red accent wall.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Master Suite

A modern hotel room with a bed, a small desk, a chair, and an orange sofa.

Master Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Plus

A bedroom with a canopy bed, a chandelier, a large floral painting, and a wooden cabinet.

Standard Plus

9.4 out of 10
Exceptional
(10 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a red accent wall, a ceiling fan, and a television.

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

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About the area

Puebla

El Sueño Hotel & Spa puts you in the heart of Puebla, within just a 10-minute stroll of popular attractions like Zócalo de Puebla and Puebla Cathedral. Highlights at this boutique hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include hot stone massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, La Tentacion, serves international cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning cooked-to-order breakfast is served between 8:00 AM and noon. There's also free valet parking, along with the convenience of airport drop-off service. .Attractions within a 20-minute drive of this 4-property class Puebla Historic Center hotel include Cuauhtemoc Stadium and Great Pyramid of Cholula.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 2 min walk - 0.2 km
  • Los Sapos Bazaar - 5 min walk - 0.5 km
  • El Parian Market - 8 min walk - 0.8 km
  • Puebla Convention Center - 12 min walk - 1.0 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬3 min walk
  • ‪El Guero Marinero - ‬2 min walk
  • ‪Nevados Don Hermilo - ‬2 min walk
  • ‪Casa Barroca - ‬3 min walk
  • ‪Cemitas "La Poblana - ‬2 min walk

About this property

El Sueño Hotel & Spa

El Sueño Hotel & Spa offers its guests a full-service spa and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A rooftop terrace, spa services, and a library are also featured at the business-friendly El Sueño Hotel & Spa. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking and valet parking are available.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2002
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • Bar or lounge
  • 1 conference room
El Sueño Hotel & Spa offers 20 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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  • Spa
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Tentacion
  • Salon Frenesi

Things to do

  • Full-service spa
  • Indoor pool
  • Library

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2002

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in fee: MXN 700

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: MXN 700

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Maximum 1 (weight limit: 33 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 350 per person
  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 131341

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

El Sueno Hotel

El Sueño Hotel

El Sueño Hotel Puebla

El Sueño Puebla

El Sueño Hotel & Spa Hotel

El Sueño Hotel & Spa Puebla

El Sueño Hotel & Spa Hotel Puebla

Frequently asked questions

What is the cancellation policy at El Sueño Hotel & Spa?

El Sueño Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Sueño Hotel & Spa?

As of 14 Sept 2026, prices found for a 1-night stay for 2 adults at El Sueño Hotel & Spa on 20 Sept 2026 start from NZ$152, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Sueño Hotel & Spa?

Yep, El Sueño Hotel & Spa has a free self car park and free valet parking.

Is there a spa on site at El Sueño Hotel & Spa?

Yep, there is an onsite spa at El Sueño Hotel & Spa. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does El Sueño Hotel & Spa have a pool?

El Sueño Hotel & Spa has an indoor pool.

What luxury perks are available at El Sueño Hotel & Spa?

El Sueño Hotel & Spa features a full-service spa, an indoor pool and 2 restaurants.

Is El Sueño Hotel & Spa family-friendly?

No, El Sueño Hotel & Spa is an adults-only property.

Does El Sueño Hotel & Spa serve breakfast?

Yeah, cooked-to-order breakfast is offered daily from 8:00 AM to noon.

Is there a free airport shuttle available at El Sueño Hotel & Spa?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at El Sueño Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Sueño Hotel & Spa?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

El Sueño Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 307 out of 462 reviews
Rating 8 - Good. 95 out of 462 reviews
Rating 6 - Okay. 36 out of 462 reviews
Rating 4 - Poor. 12 out of 462 reviews
Rating 2 - Terrible. 12 out of 462 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

mauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Walking distance from everything
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff were friendly and made sure we were comfortable during our stay. The location was perfect too.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, staff, cleanliness in the entire property. The location is incredible you have everything around.
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

Fausto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property very close to the main plaza 👍👍 my only reason for not giving 5 stars all the way is the WIFI never worked in our 4 night stay.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Simply breathtaking hotel. The concept is innovative and combines design and historical figures of Mexico’s history. The place is really amazingly located, offering walking distance to the downtown area of Puebla, including the amazing Capilla del Rosario and the Library. Totally worth it.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

GB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diana, who received us, was extremely helpful as she even helped us to book the business class tickets for the bus to Oaxaca.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, close to the main attraction, the staff was very friendly.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! The attend to detail and wonderfully friendly staff made my trip one to remember
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, clean boutique hotel very close to Zócalo de Puebla. Always my “go-to” stay whenever in Puebla
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Great place!
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Nydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. The Huevos tiraditos were a novelty for me that I enjoyed. The ambiance, decoration and architecture are charming and comfy. The location was perfect, right downtown with most of attracting at walking distance. However, the shower cleanliness was bad. Even after reporting it, the mold in some areas were still there. When we checked in, the overall room appearance was very good, but the second day, the beds were badly made, as if someone had sat or laid over them. I hope the management pays attention to these items because this nice place can do better.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool not clean it was Many leaves of the trees
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located, a delicious breakfast and parking included, great service and lovely rooms!!!
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back again, my wife and I enjoyed our stayed.
Verified review

6/10 Okay

Leobardo

Liked: Cleanliness, staff & service
The hotel is nice, however is lacking basics needs. Hotel is lacking a coffe maker in the room. Rooms and hotel are clean but could be better. Hotel is at a nice walking distance from main Zocalo. I am an Expedia Platinum and no welcome drink was offered. During breakfast, no basics such as sweet bread, beans or Green juice had in the morning. Overall I give them a solid 7 in a scale 1-10.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Puebla & Cholula

Great service and charming hotel in the heart of the historic center.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, decent internet, and great breakfast options.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, neat, beautiful and friendly, would return for sure!
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice room and restroom. Was woken up one night at 11:30 by some staff were spraying something with a very loud machine. Hotel was pretty empty when we were there but could see if being noisy if they were busy.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant in the premises is not managed by the hotel. They were out of everything. The food tasted good but not what was in the description.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. Location was great because it was quiet and conveniently located where you can walk anywhere.
Verified review

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here, came for a wedding. Staff was warm, friendly, and very helpful. The architecture of the building was beautiful and Unique. The zocalo is a beautiful area and we were lucky enough to be there when they had decorated for dia de los muertas. We had a wonderful stay overall!
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, good location, quirky.
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. The breakfast was excelent.
Stayed 1 night in Dec 2023