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Hotel 5 de Mayo

3.0 star property
Hotel in Puebla with free breakfast and free valet parking

Photo gallery for Hotel 5 de Mayo

Indoor pool, pool loungers
Exterior detail
Down duvets, in-room safe, desk, laptop workspace
Free daily continental breakfast
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View map
BLV 5 DE MAYO 404, COL XANENETLA, Puebla, PUE, 72290
  • Place, Zona Histórica de los Fuertes
    ‪5 min walk‬
  • Place, Puebla Convention Center
    ‪14 min walk‬
  • Place, Zócalo de Puebla
    ‪15 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room

9.2 out of 10
Wonderful
(56 reviews)

Highlights

Smart TV
Separate bedroom
Down duvet
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Down duvets, in-room safe, desk, laptop workspace

Family Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Smart TV
Separate bedroom
Down duvet
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Triple Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Triple Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Smart TV
Separate bedroom
Down duvet
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Quadruple Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Quadruple Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Smart TV
Down duvet
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
Wardrobe
  • 90 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premier Room

Down duvets, in-room safe, desk, laptop workspace

Premier Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Private indoor hot tub
Smart TV
Down duvet
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Puebla

Hotel 5 de Mayo places you steps from Secrets of Puebla Tunnels and within a 10-minute stroll of Zona Histórica de los Fuertes. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free valet parking. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. Business travelers can take advantage of a meeting room and a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. .Attractions within a 10-minute drive of this 3-property class Puebla Historic Center hotel include Zócalo de Puebla and Angelopolis Commercial Center.

What's nearby

  • Zona Histórica de los Fuertes - 5 min walk - 0.5 km
  • Fort Loreto - 11 min walk - 0.9 km
  • Puebla Convention Center - 14 min walk - 1.2 km
  • Zócalo de Puebla - 15 min walk - 1.3 km
  • Puebla Cathedral - 17 min walk - 1.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 36 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Mega Tortas Maguito - ‬3 min walk
  • ‪Garotos - ‬3 min walk
  • ‪Molecular Cuisine Supplies - ‬8 min walk
  • ‪Molotes Doña Ceci - ‬7 min walk

About this property

Hotel 5 de Mayo

Hotel in Puebla with free breakfast and free valet parking
Hotel 5 de Mayo offers its guests an indoor pool and a 24-hour fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour business centre and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel 5 de Mayo. Free self parking and valet parking are available.

This 3-star Puebla hotel is smoke free.

  • 59 guestrooms or units
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Hotel 5 de Mayo offers 59 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 45-inch Smart televisions come with cable channels.

Bathrooms include a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Lever door handles
  • Lift (70 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (100 centimetre wide)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.

Property Registration Number Modernizacion en Infraestructura Hormigon

We should mention

  • Children may not be eligible for complimentary breakfast.

Property is also known as

Hotel 5 Mayo Puebla
Hotel 5 Mayo
5 Mayo Puebla
Hotel 5 de Mayo Hotel
Hotel 5 de Mayo Puebla
Hotel 5 de Mayo Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel 5 de Mayo?

Hotel 5 de Mayo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel 5 de Mayo?

Yep, Hotel 5 de Mayo has a free self car park and free valet parking.

Does Hotel 5 de Mayo have a pool?

Hotel 5 de Mayo has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hotel 5 de Mayo a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel 5 de Mayo.

Does Hotel 5 de Mayo serve breakfast?

Sure does, complimentary continental brekkie is offered daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hotel 5 de Mayo?

No, Hotel 5 de Mayo does not offer an airport shuttle service.

What time are check-in & check-out at Hotel 5 de Mayo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel 5 de Mayo?

No, only service animals are allowed.

Hotel 5 de Mayo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 763 out of 1000 reviews
Rating 8 - Good. 161 out of 1000 reviews
Rating 6 - Okay. 39 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Prudencio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and confortable
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Spend your nights elsewhere.

I have stayed at many hotels in Puebla and this one is unquestionably the worst. I chose it because it had a gym and breakfast. Not one piece of equipment worked. Nor did the internet in the room. The pillows are so hard and thick they’d make better sofa cushions. And then there was the smell. According to friends in Puebla, hotel is built over a large sewer drainage pipe. The H2S smell in the bathroom (and the rest of the room) was overpowering. I complained multiple times. To their credit, they sent someone to try to fix it but there was nothing to be done. They wouldn’t switch my room (although not sure this would have helped). There are FAR better hotels here for the price. I have no idea why this hotel gets such great reviews. Makes me not trust this app. The staff was friendly at least.
One of the four pieces of equipment-not one functioned.
Pillows could have stopped bullets.
Windows don’t open more than one inch so you’re stuck with the smell
I tried to block the drain to prevent off-gassing but to no avail.
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrés

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bueno
Stayed 1 night in Jun 2025

2/10 Terrible

Imer adiel

Travelled with family
Disliked: Staff & service
I had a terrible experience booking through Hotel.com. I made a confirmed reservation for a family member at Hotel 5 de Mayo in Puebla, Mexico, and when they arrived, they were told there were no rooms available, despite showing the confirmation. No one took responsibility, and my family was left without a place to stay. Hotel.com offered no real help or solution. Extremely disappointing. I won’t be using this service again. Very unreliable.
Stayed 1 night in May 2025

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Muy recomendable. Comodo, servicio excelente. 1,4 km del zocalo.
Stayed 10 nights in Mar 2025

8/10 Good

Marcel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Eugenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very spacious.
Stayed 4 nights in Mar 2025

10/10 Excellent

Gustave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cet hôtel offre de grande chambre avec un lit très confortable. Le personnel est très accueillant et ils sont à l’écoute de nos besoins. Le déjeuner est parfait ainsi que le service. Malgré le 20 minutes du centre historique, ,j’y retournerais sans hésiter.
Stayed 3 nights in Feb 2025

10/10 Excellent

crystal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked Everything. Rooms are quite large and comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

idolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. staff friendly, helpful
Stayed 2 nights in Dec 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Nilesh

Liked: Cleanliness, staff & service, room comfort
Two of the main lights in the room didn't work so needed to use phone light when entering and exiting
Stayed 1 night in Dec 2024

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The Air conditioning did not work at all and the noise from the street was all night.
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with international quality - great location - excellent service
Stayed 1 night in Dec 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and attentive staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Amenities
Wonderful staff. Clean room and everything that is need is just call away. We would stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Lolita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food, very clean but location is not very good.
Stayed 3 nights in Oct 2024

10/10 Excellent

lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping was on point. Great staff able to assist. The breakfast was so great!! I would definitely stay here again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sergio A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spacious room and a great full breakfast. Friendly and helpful staff.
Stayed 1 night in Oct 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Sergio A

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast choices, friendly staff, room was spacious and clean. We love walking everywhere and liked that the historic/zocalo area where within a reasonable walking distance (10-15 mins.) I will be recommending this place to anyone and everyone.
Stayed 5 nights in Sep 2024

10/10 Excellent

Gabino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execellent!
Stayed 1 night in Sep 2024

8/10 Good

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 3 nights in Sep 2024