Dreams Natura Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)
Property video
Theatre show
Lobby lounge
Outdoor banquet area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
The current price is NZ$663
includes taxes & fees
18 Dec - 19 Dec

Explore the area

View map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪28 min drive‬
  • Place, Puerto Morelos Town Square
    ‪32 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

Junior Suite Tropical View King

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Tropical View Double

7.4 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Partial Ocean View Double

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

8.8 out of 10
Excellent
(17 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Swim-Out King

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Swim-Out Double

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Swim-Out King

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

8.0 out of 10
Very good
(1 review)

Highlights

Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Ocean Front Double

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Master Suite Ocean View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 87 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 87 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Preferred Club Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Double Room Junior with Garden View

  • 52 sq m
  • Sleeps 3

Suite Junior with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Suite Junior with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Family Suite -6 guests- Junior with Sea View

  • 104 sq m
  • Sea view
  • Sleeps 6

Suite Junior with Partial Sea View

  • 52 sq m
  • Partial sea view
  • Sleeps 4

Suite Junior with Garden View

  • 52 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 52 sq m
  • Sleeps 4

Suite Premium with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Double Room Premium with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

Suite Junior with Partial Sea View

  • 52 sq m
  • Partial sea view
  • Sleeps 4

Suite Master with Sea View

  • 86 sq m
  • Sea view
  • Sleeps 4

Suite Master with Sea View

  • 86 sq m
  • Sea view
  • Sleeps 3

Suite Premium with Sea View

  • 52 sq m
  • Sea view
  • Sleeps 4

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Natura Resort & Spa - All Inclusive. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The buffet restaurant, World Cafe Buffet, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach and enjoy the 2 hot tubs, free water park and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Moon Palace Golf Club - 18 min drive - 10.9 km
  • Puerto Morelos Beach - 28 min drive - 16.5 km
  • Ojo de Agua Beach - 31 min drive - 19.3 km
  • Puerto Morelos Town Square - 32 min drive - 19.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪the cave - ‬4 min walk
  • ‪Diamond Club Bar - ‬1 min walk
  • ‪Côté À Costa - ‬23 min drive
  • ‪Tahani Restaurant - ‬18 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Some rates at Dreams Natura Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 hot tubs. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 12208 square feet (1134 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos property is smoke free.

  • 553 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 12208 sq ft of conference space
  • 1134 sq. m of conference space
  • Built in 2020
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (12,208 square foot of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking and access to the heated pool. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

What is the cancellation policy at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Natura Resort & Spa - All Inclusive?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Dreams Natura Resort & Spa - All Inclusive on 18 Dec 2025 start from NZ$663.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Natura Resort & Spa - All Inclusive?

Yep, Dreams Natura Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Natura Resort & Spa - All Inclusive?

The closest beach to Dreams Natura Resort & Spa - All Inclusive is Delfines Beach (15.1 km).

Is there a spa on site at Dreams Natura Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Natura Resort & Spa - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Thai massages.

Does Dreams Natura Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Natura Resort & Spa - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 9:00 PM.

Does Dreams Natura Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive features 4 outdoor pools, 2 hot tubs and a health club. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Dreams Natura Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Dreams Natura Resort & Spa - All Inclusive.

Is Dreams Natura Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Dreams Natura Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Natura Resort & Spa - All Inclusive?

No, Dreams Natura Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Natura Resort & Spa - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Natura Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Natura Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Natura Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Reviews

Dreams Natura Resort & Spa - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 721 out of 1406 reviews
Rating 8 - Good. 330 out of 1406 reviews
Rating 6 - Okay. 154 out of 1406 reviews
Rating 4 - Poor. 97 out of 1406 reviews
Rating 2 - Terrible. 104 out of 1406 reviews

Reviews

10/10 Excellent

Onyx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Tonya

Stayed 4 nights in Aug 2025

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the restaurants on the property were really good. The buffet was not so good. It seemed like the only meat options were pork. It was barely any other options. For someone who doesn’t eat pork it wasn’t good. Also, a recommendation for the Preferred club guest, we should be able to pick which brand of liquor that is in our rooms. Overall, very nice resort and kid friendly!
Stayed 4 nights in Sep 2025

8/10 Good

Márlon Quintão da

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

4/10 Poor

Nikolle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast with me wasted time
Stayed 7 nights in Sep 2025

10/10 Excellent

Laxmi

Stayed 3 nights in Sep 2025

2/10 Terrible

Loren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never going back . Place can’t afford a humidifier for our baby in room because air was dry. And was really serious health condition for our 5 month baby and management push we to pay overprice bill 200$ for humidifier. Ocean water was so dirty and can not swim. I never recommend this facility to others.
Stayed 7 nights in Sep 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall cleanliness, the staff was excellent, and overall easy to move around.
Stayed 4 nights in Sep 2025

8/10 Good

Taykhoom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for a family vacation. Staff is responsive and very good. Mostly the food is just okay and all the deserts always tasted stale.
Stayed 4 nights in Aug 2025

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

James F

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was excellent!
Stayed 5 nights in Aug 2025

8/10 Good

Carlos, Union

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to say a big thank you to Darwin Maldanado for acknowledging our checkin issues/mishaps on our first day. Our room was not ready and had missing items and a broken thermostat. Darwin and his team quickly provided us with options that ultimately landed us in a nicer room to make up for it. I can’t stress enough how Darwin really came through for my family and the importance of this trip for our wedding anniversary and my wife’s birthday. Darwin made me look like a hero to my wife and kids. Thank you, thank you Darwin! We will definitely be saving up again and return to Dreams Natura.
Stayed 5 nights in Aug 2025

10/10 Excellent

RODRIGO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Carolyn

Stayed 5 nights in Aug 2025

6/10 Okay

Miguel Angel, Fresno

Travelled with family
Liked: Cleanliness, staff & service
The room was average The ocean view was 70% blocked by the small water park on the property Lights went out 3 times, the 2nd for a bit more than 2.5 hrs We got stuck in the elevator for about 35min Property is very average and small They try very hard to push/sell time shares which NO WHERE on the hotel descriptions was mentioned WE WILL NOT RETURN… but do your due diligence
Stayed 5 nights in Sep 2025

10/10 Excellent

Robert Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Aug 2025

6/10 Okay

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness
We came for a wedding, which was a great time—but the hotel itself was just okay. Nothing terrible, but nothing memorable either. For the price we paid, I expected more across the board: better amenities, more thoughtful service, and a bit more comfort. It wasn’t awful, but it definitely didn’t impress.
Stayed 4 nights in Jul 2025

8/10 Good

Sonia Cristina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was very nice and I had a wonderful massage. I know the resort cant control this but the smell of the ocean with the seaweed was horrible. I end up getting used to the smell, but when I would leave the property for excursions and come back, it was just terrible. Thank God, it did not smell in my room. Everything was great about the resort except the food. Nothing special, your basic all inclusive food not much variety . Barely any desserts.
Stayed 5 nights in Aug 2025

10/10 Excellent

LaToya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was GREAT!!! We will definitely be back!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with stay.
Stayed 5 nights in Aug 2025

2/10 Terrible

Karla

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La peor experiencia de mi vida. El hotel terrible. La comida un asco. El servicio basura. No regreso jamas a este hotel. No lo recomiendo pero para nada
Stayed 3 nights in Aug 2025

6/10 Okay

Allen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They don't give a tour to know where everything is, and the buffet closes very early.
Stayed 2 nights in Aug 2025

8/10 Good

Phaolamphay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this resort! We booked it because it’s family-friendly, and it didn’t disappoint. My son loved the lazy river—we went through it multiple times a day—and the daily pool activities kept things lively. Dining was a highlight, with lots of options, though most restaurants required attire we hadn’t packed for. Only two allowed casual wear like t-shirts, shorts, and sandals. The seafood spot was decent, but the steakhouse was fantastic—we went twice. The ribeye was solid, but the clam chowder was amazing. The buffet also surprised us with a standout salmon Wellington, one of the best salmon dishes I’ve ever had. Room service was super convenient thanks to the app, which let us schedule meals, request tray pickup, and even order essentials like a toothbrush (handy since my husband forgot his). The downside was the room comfort. The bed and pillows weren’t supportive, and my husband’s back hurt most of the trip. The room itself could also use a refresh. Overall, we had a great experience and would definitely return—next time with the right clothes packed so we can try more of the restaurants!
Stayed 5 nights in Aug 2025

4/10 Poor

Lili

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for kids, water slides zip line, lazy river lots of people at time not enough lounge chairs, THERE IS NO BEACH you can not swim in ocean!!! It’s filthy dirty water smells like rotten eggs everyday. Apparently the reefs and close, no waves seagrass and other garbage collects and stays all the shore. So if you want to swim in the ocean it safely wont happen at this resort. Everything is is ok.
Stayed 8 nights in Aug 2025