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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property

Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Exterior
Creator video - submitted by Ex2Greatness
2 outdoor pools, pool loungers
Beach/ocean view
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
The current price is NZ$569
includes taxes & fees
28 May - 29 May

Explore the area

View map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Town Square
    ‪5 min drive‬
  • Place, Ojo de Agua Beach
    ‪5 min drive‬
  • Place, Puerto Morelos Artists’ Cooperative
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite Platinum

Junior Suite Platinum

Junior Suite Platinum

8.0 out of 10
Very good
(6 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

8.4 out of 10
Very good
(178 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Suite

Down duvets, minibar, in-room safe, iron/ironing board

Two Bedroom Suite

8.0 out of 10
Very good
(3 reviews)
  • 207 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Three Bedroom Suite

Down duvets, minibar, in-room safe, iron/ironing board

Three Bedroom Suite

  • Ocean view
  • 265 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

7.8 out of 10
Good
(63 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Junior Suite with Jacuzzi

Junior Suite with Jacuzzi

Junior Suite with Jacuzzi

8.6 out of 10
Excellent
(14 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Suite

One Bedroom Suite

One Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Studio with Jacuzzi

Down duvets, minibar, in-room safe, iron/ironing board

Studio with Jacuzzi

8.8 out of 10
Excellent
(11 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Suite at Ventus Ha

Junior Suite at Ventus Ha

Junior Suite at Ventus Ha

8.4 out of 10
Very good
(5 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room at Ventus Ha

Family Room at Ventus Ha

Family Room at Ventus Ha

  • 53 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Room Deluxe with Pool View

Down duvets, minibar, in-room safe, iron/ironing board

Room Deluxe with Pool View

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior with View

Down duvets, minibar, in-room safe, iron/ironing board

Suite Junior with View

  • 53 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Standard with Pool View

Down duvets, minibar, in-room safe, iron/ironing board

Family Room -5 guests- Standard with Pool View

  • 53 sq m
  • Sleeps 5

View all photos for Suite Junior with Pool View

Down duvets, minibar, in-room safe, iron/ironing board

Suite Junior with Pool View

  • 53 sq m
  • Sleeps 4

View all photos for Room Junior with Pool View

Down duvets, minibar, in-room safe, iron/ironing board

Room Junior with Pool View

  • 53 sq m
  • Sleeps 4

View all photos for Suite Superior with Pool View

Down duvets, minibar, in-room safe, iron/ironing board

Suite Superior with Pool View

  • 103 sq m
  • Sleeps 4

View all photos for Suite Premium with Sea View

Down duvets, minibar, in-room safe, iron/ironing board

Suite Premium with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 4

View all photos for Suite Premium with Sea View

Down duvets, minibar, in-room safe, iron/ironing board

Suite Premium with Sea View

  • Sea view
  • 103 sq m
  • Sleeps 4

View all photos for Junior Suite

Junior Suite

Junior Suite

8.8 out of 10
Excellent
(50 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Suite Platinum

One Bedroom Suite Platinum

One Bedroom Suite Platinum

  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

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About the area

Puerto Morelos

An all-inclusive stay in Puerto Morelos awaits you at Hotel Marina El Cid Spa & Beach Resort All Inclusive. You'll be 2.3 km (1.4 mi) from Puerto Morelos Artists’ Cooperative and 2.3 km (1.4 mi) from San Jose Catholic Parish. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Hacienda Arrecife, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. .Within a 15-minute drive of this 4-property class Puerto Morelos property, attractions include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 4 min drive - 2.5 km
  • Puerto Morelos Town Square - 5 min drive - 3.2 km
  • Ojo de Agua Beach - 5 min drive - 3.2 km
  • Puerto Morelos Artists’ Cooperative - 5 min drive - 3.2 km
  • Faro Inclinado - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Ile De France - ‬3 min walk
  • ‪Aromas - ‬3 min walk
  • ‪Arrecife Restaurant - ‬5 min walk
  • ‪A'akat - ‬3 min walk
  • ‪Kobo - ‬3 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

There's an onsite business centre. A children's pool, a fitness centre, and a rooftop terrace are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets. Televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

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Aerial view
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive
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  • Spa
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4.4 out of 5, Excellent, 1,493 reviews
The price is NZ$595
includes taxes & fees
11 June - 12 June
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

Things to do

  • 2 outdoor pickleball courts
  • 2 outdoor pools
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (148 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 4 floors
  • Banquet hall
  • Built in 2006
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 6 per accommodation, per night.
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room safe
  • Parking
  • Phone calls

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

Property Registration Number 01230110flb40

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Marina Cid

Marina El Cid Spa Beach Puerto Morelos

El Cid Puerto Morelos

Marina El Cid Spa Beach All Inclusive Puerto Morelos

Hotel Marina El Cid Spa & Beach Puerto Morelos

Hotel Marina El Cid Spa And Beach Resort

ina Cid Inclusive Puerto More

Marina El Cid Spa Beach

Frequently asked questions

What is the cancellation policy at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on 28 May 2026 start from NZ$569, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Marina El Cid Spa & Beach Resort All Inclusive?

The closest beach to Hotel Marina El Cid Spa & Beach Resort All Inclusive is Maroma Beach (13.5 km).

Is there a spa on site at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, there is an onsite spa at Hotel Marina El Cid Spa & Beach Resort All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a pool?

Yep, and guests recommend it! Hotel Marina El Cid Spa & Beach Resort All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants.

What makes Hotel Marina El Cid Spa & Beach Resort All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Is Hotel Marina El Cid Spa & Beach Resort All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and laundry facilities, it's no surprise that Hotel Marina El Cid Spa & Beach Resort All Inclusive is a hit with families.

Is there a free airport shuttle available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, Hotel Marina El Cid Spa & Beach Resort All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, pets and service animals are not allowed.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1245 out of 2178 reviews
Rating 8 - Good. 552 out of 2178 reviews
Rating 6 - Okay. 219 out of 2178 reviews
Rating 4 - Poor. 79 out of 2178 reviews
Rating 2 - Terrible. 83 out of 2178 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Aleksandra

Stayed 4 nights in Feb 2026

10/10 Excellent

Rosa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless! Heated pool a plus and amazing customer service !
Stayed 6 nights in Feb 2026

8/10 Good

Petro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was good except unexpected fee of $21 per day. Nobody has informed us that these fee has to be paid upon arrival.
Stayed 8 nights in Jan 2026

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness
The premium package was good. Spa and excursions seemed to have a lot of miss information. One price to get you in and another at the time of the service.
Stayed 6 nights in Feb 2026

4/10 Poor

catherine elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Spent 10 days with 21 of my immediate and extended family, ages 4 to 77. Resort is very beautiful and rooms are comfortable. Staff are clearly not treated well as they are often frustrated with simple requests, argue with you, and seem burntout. This was felt by all adults with me. Many instances of hidden costs and events where you are told one thing and it turns out the be a lie. Exhausted from being on gaurd. One member had an altercation with a racoon, slicing her foot and unable to reach any staff from food outisde of anothers room. Always have to ask for water so often running out. No kettles available. Not allowed to eat by the pool or beach. Must be dry and dressed for any access to food. Room service available and limited quality and options. Beach is cleared reguarlily from seaweed and nice to enjoy. Pool is very cold for the mildly warm weather, so not used. One small warm pool heavily occupied. Suggest you ask multiple people about things to do around the resort as you will get multiple different answers but might be able to decipher the truth if you ask multiple sources. Extremely difficult to get into resteruants at decent times though they stay fairly empty- appears very inefficient and understaffed, high pressure the get out quickly, often missing drinks or food. Servers often come once for drinks and once for all food order. Defnitely do not recommend this chain of resorts with how they treat there staff.
Stayed 10 nights in Jan 2026

10/10 Excellent

Ebehiremen Stella

Liked: Cleanliness, amenities, property conditions & facilities
Kind staff and great rooms/restaurants. Happy there was so much nature in and around the resort, but not too much wildlife on the actual living areas.
Stayed 4 nights in Jan 2026

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Always clean and staff is friendly
Stayed 6 nights in Jan 2026

6/10 Okay

Genese

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was in good condition. The fridge in the room didnt work. Upgraded room at check in and staff did not make sure we had the microwave until multiple calls were made to the front desk. Not all front desk staff were nice or accommodating, and were told at check in we would have a jacuzzi but that didn't happen. Food options could improve greatly for breakfast and dinner. Room service menu should be expanded and definitely cooked better. Pools are beautiful, beach area is so-so, love the slide. All other staff were nice and accommodating. Definitely the perfect resort for famillies with small children, younger teens, older people. It's the perfect place to relax.
Stayed 6 nights in Jan 2026

10/10 Excellent

Toseef

Stayed 4 nights in Oct 2025

10/10 Excellent

Omi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff and very good food. Lots of options connected to three different resorts under one company.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This Resort is excellent! This resort was exceptional from start to finish. The property is stunning, impeccably maintained, and designed to make you feel relaxed the moment you arrive. The rooms were spacious, spotless, and thoughtfully appointed with every comfort you could want. They really need to figure out the dinner reservations!! My 1 complaint! Standing in line the next day we got there for 45 minutes is unnecessary. They could make restaurant reservations, much easier!
Stayed 7 nights in Jan 2026

8/10 Good

Diane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, one warm pool and the others were cold, food was okay, rooms were pretty good, the beach was okay (some weeds but they do there best to clean it). The one thing i would say though is that on my last morning, right after my checkout, i needed the wifi for my travel documents and the wifi didnt work on my phone anymore. When I asked the front desk for a new code to use just for a few minutes they said no because otherwise they would have to give free wifi to all the guests?!? like what do you mean... i just stayed here for 2 weeks... i'm not asking for anything free... that was ridiculous to me... I had to open my data and pay 15$ with my phone provider for a few minutes of data... not a good way to end a trips
Stayed 14 nights in Jan 2026

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Great service. Amazing beautiful resort. Well taken care of
Stayed 3 nights in Jan 2026

8/10 Good

Melissa

Travelled with family
Liked: Amenities
Rooms were a little tired, 7th time to this resort and we love how close everything is but felt it needs some freshening up!
Stayed 10 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 6 nights in Jan 2026

6/10 Okay

Sandra

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Restaurant reservations, playground needed, large heated pool, better buffet selections.
View of resort from water
Fantasia show
Beach and hammocks
View of beach from water
Stayed 10 nights in Jan 2026

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time stay at this resort. This time we were at Ventura Ha. We love everything about this resort. The food is great! 7/8 different restaurant. Just get reservations before you come. Service and staff are amazing! Especially Noe in the marina lobby bar.
Stayed 7 nights in Jan 2026

8/10 Good

Betilde V

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room, beautiful beach, nice pools, the coffee shop was great
Stayed 3 nights in Jan 2026

10/10 Excellent

Alison Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful resort!! So many amenities! 100% recommend!!
Stayed 5 nights in Oct 2025

4/10 Poor

Mahdiyeh

Travelled with family
Liked: Property conditions & facilities
The front desk staff were unaccommodating and seemed uninterested in providing assistance or showing any understanding. The food was mediocre at best, with little variety or flavor. The beach was completely overrun with seaweed, making it unpleasant to enjoy, and it seemed no one was bothered to clean it up. Entertainment options were sparse and unremarkable, with limited shows that failed to engage. The beach service was slow, and the staff weren’t particularly friendly when taking orders. We also experienced long wait times for basic things like coffee. Overall, it was a letdown, and I wouldn’t return or recommend it to others. more details of the check-in experice; We paid extra for additional guests, but instead of receiving a larger room, we were given the same one we had booked for just three people. I understand that they were sold out that night, but once a room became available, they could have at least moved us or made an effort to accommodate us better. What was even more frustrating was the complete lack of respect or understanding from the staff; they simply told us they were sold out and couldn’t help, without offering an apology or any solution. The customer service was disappointing, to say the least.
Stayed 5 nights in Jan 2026

10/10 Excellent

Amanda Margaret Rose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 5 nights in Jan 2026

8/10 Good

Kristin

Stayed 7 nights in Dec 2025

10/10 Excellent

Avilio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Betilde Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Everything was very nice, clean, good food, very polite staff. However, wifi is limited to only two devices, reservations at restaurants are very difficult to get which defeats the purpose of a la carte if not able to go, and beach is ok, but not very pretty in comparison to other beaches in cancun.
Stayed 3 nights in Jan 2026

8/10 Good

Rene, stony mountain

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. But wished more events or excursions would have been included
Stayed 7 nights in Jan 2026