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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Indulge 1 Bedroom Suite | View from room
3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Restaurant
Euphoria Corner Suite Ocean View King | Bathroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

The current price is NZ$742
includes taxes & fees
18 Sept - 19 Sept

Explore the area

View map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Ultramar Ferry Puerto Juárez
    ‪7 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Delight King

Free minibar, in-room safe, desk, laptop workspace

Delight King

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Beach/ocean view

Delight Ocean View Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Delight Two Queen

Free minibar, in-room safe, desk, laptop workspace

Delight Two Queen

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

Free minibar, in-room safe, desk, laptop workspace

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Family Style Two-Bedroom

Free minibar, in-room safe, desk, laptop workspace

Delight Family Style Two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds

View all photos for SLS Elite Two Queen

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Two Queen

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop Two Queen

Terrace/patio

SLS Elite Ocean View Rooftop Two Queen

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

Terrace/patio

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

View from room

Captivate Swim-Out Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Euphoria Suite King

Euphoria Suite King | View from room

Euphoria Suite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 71 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Captivate Swim-Out King

View from room

Captivate Swim-Out King

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Rainfall showerhead
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Specialty Suite

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Specialty Suite

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

View from room

Captivate Swim-Out Family Style two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Euphoria Corner Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Ocean View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 83 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View King

Beach/ocean view

Delight Ocean View King

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Marina View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at SLS Playa Mujeres – ALL Inclusive Collection. You'll be 6.8 km (4.2 mi) from Ultramar Ferry Puerto Juárez and 11.1 km (6.9 mi) from Plaza Las Americas. Highlights at this all-inclusive property include 18 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Ciel SPA can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. With 3 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 2 hot tubs and marina. 8719 square feet (810 square metres) of event facilities include 7 meeting rooms and a conference centre. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a 24-hour gym. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Langosta Beach and Cancun Convention Center.

What's nearby

  • Ultramar Ferry Puerto Juárez - 7 min drive - 6.5 km
  • Langosta Beach - 19 min drive - 16.2 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km
  • Dolphin Discovery - 48 min drive - 11.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ‪The Deli - ‬11 min walk
  • ‪The Rooftop - ‬14 min walk
  • ‪El Suspiro - ‬7 min drive
  • ‪Davinos - ‬12 min walk
  • ‪Caprichos Villa del Palmar - ‬12 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 498 guestrooms or units
  • 5 levels
  • 2 buildings
  • 18 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 8719 sq ft of conference space
  • 810 sq. m of conference space
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Exterior

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 1,426 reviews
The price is NZ$695
includes taxes & fees
30 Sept - 1 Oct
Finest Playa Mujeres by The Excellence Collection - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (8,719 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

What is the cancellation policy at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on 18 Sept 2025 start from NZ$742.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection has a free self car park.

Are there any beaches close to SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection is a short 18-minute walk from Mujeres Beach. Fun beach activities include yoga, volleyball and jet skiing. You can also find water sports equipment and motor boats.

Is there a spa on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, Ciel SPA is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does SLS Playa Mujeres – ALL Inclusive Collection have a pool?

SLS Playa Mujeres – ALL Inclusive Collection has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

Does SLS Playa Mujeres – ALL Inclusive Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

What makes SLS Playa Mujeres – ALL Inclusive Collection a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at SLS Playa Mujeres – ALL Inclusive Collection.

Is SLS Playa Mujeres – ALL Inclusive Collection family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and children's books in the guestrooms, it's no surprise that SLS Playa Mujeres – ALL Inclusive Collection is a hit with families.

Is there a free airport shuttle available at SLS Playa Mujeres – ALL Inclusive Collection?

No, SLS Playa Mujeres – ALL Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at SLS Playa Mujeres – ALL Inclusive Collection?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at SLS Playa Mujeres – ALL Inclusive Collection's 18 restaurants.

What time are check-in & check-out at SLS Playa Mujeres – ALL Inclusive Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at SLS Playa Mujeres – ALL Inclusive Collection?

There is a golf course next to SLS Playa Mujeres – ALL Inclusive Collection.

Reviews

SLS Playa Mujeres – ALL Inclusive Collection Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 461 out of 644 reviews
Rating 8 - Good. 90 out of 644 reviews
Rating 6 - Okay. 51 out of 644 reviews
Rating 4 - Poor. 17 out of 644 reviews
Rating 2 - Terrible. 25 out of 644 reviews

Reviews

8/10 Good

Sari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesone
Stayed 6 nights in Jun 2025

10/10 Excellent

Mai phuong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is very friendly and their foods is great and their service is above and beyond
Stayed 7 nights in Jun 2025

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is new and very modern. Their food, drinks, service were amazing. We loved our stay here!
Stayed 7 nights in Jun 2025

8/10 Good

Elsa Juana Jimenez

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property is good but for the time it has been open it seems very destroyed. rooms no clean
Stayed 5 nights in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Brandi Martinez

Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Hotel was in great condition with a sleek look and beach was pretty clean during our whole stay!!!!
Stayed 3 nights in Jun 2025

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: The facilities are stuning, service cordial most of the time, food overall 10/10 with many options to pick from, drinks well done with lots of variety, gyms are amazing, adults pool had a great vibe with lounge style of music and plenty of recliners. Cons: Service still adjusting which is evident in the restaurants where service tended to be slow, mix orders or just forget about us, waitresses usually group and chit-chat forgetting customers (this happened in all restaurants throughout my stay), there is no exterior fans so the heat is unbearable - had to cancel reservation at the italian restaurant-, and it gets pretty loud in common areas because of children - particularly restaurants and rooms hallways, beach with lots of seaweed (Jun), but not the hotels fault. Overall, good choice for the price, which went already up. Thus, for my trip in July going to another one only adults at a better price, but similar style.
Stayed 5 nights in May 2025

10/10 Excellent

Lewis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic in every department
Stayed 6 nights in May 2025

8/10 Good

Juan

Stayed 4 nights in May 2025

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the line property, friendly staff, amazing bars and several dining options.. definitely highly recommended.
Stayed 4 nights in Jun 2025

10/10 Excellent

Neil

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the food and service
Stayed 4 nights in Jun 2025

8/10 Good

Suma Bharathi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Luis Osorio

Liked: Cleanliness, amenities
Stayed 7 nights in May 2025

8/10 Good

Yisel De la

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We recently stayed here with a big group of friends and family—11 adults and 8 kids under 6—and overall, the experience was fantastic! The service stood out thanks to amazing staff members like Ana at the Market buffet, Romeo at Caracol, Christian at the Bungalow, Arturo at Filia, and the incredible beach and pool servers who kept everyone happy and hydrated. Special shoutout to Mauricio, our butler, who went above and beyond to help us coordinate dinner reservations for our large group, even through three birthday celebrations. The beach was a dream—clear, calm, and peaceful. The location is ideal, and the amenities were solid, especially the awesome waterpark (a big hit with the kids!) and the adorable kids club with a fun outdoor play area. There were also shows almost every night, special shoutout to a music band that played our last night there and made us danced with its fun lead singer Gloria. We enjoyed delicious lunches at Cleo, where fresh fish and grilled seafood were a standout, and also loved grabbing food at The Bungalow by the beach. If you go, don’t miss Filia—the Italian food there was top-notch.The family pool was a bit on the small side considering is for families. A couple of downsides: one night we were seated on the terrace at Union, and the heat made it tough to enjoy enjoy the meal—Jonathan, our waiter, was the highlight for trying to get us through it quickly and kindly. And one evening our jacuzzi was scalding hot, which was a safety concern.
Stayed 7 nights in May 2025

10/10 Excellent

Marriyam

Stayed 4 nights in May 2025

10/10 Excellent

PRINCCESS SARNIA BIANCA MARRYSHOW

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food & Allergy Care Each meal, especially breakfast, offered a wide variety of options from traditional Mexican dishes to plant-based items, fresh juices, pastries, and made-to-order stations. What truly stood out was how well the resort accommodated food allergies. Service & Responsiveness From check-in to check-out, the staff were warm, professional, and proactive. Housekeeping, concierge, room service, and poolside staff were quick to respond and always respectful. Cleanliness Our room was refreshed daily, with fresh linens and well-stocked amenities. Housekeeping was consistent and efficient, always working quietly and without disruption. Shared spaces like the lobby, hallways, pool area, and restaurants were spotless.
Stayed 3 nights in May 2025

10/10 Excellent

Minh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, clean, and felt safe. The food was great. All the staff were efficient and kind. 10/10
Stayed 7 nights in May 2025

8/10 Good

Franco

Stayed 4 nights in May 2025

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place is exceptional! The food was amazing, the amenities were top tier and the resort was so beautiful. The only area for concern is how hot the stone walkways become in the day and poor markings for ledges and steps, making the resort a little pit of a trip hazard. Grip tape or a reflective strip could make a world of a difference. Special kudos to the following people who were awesome during our stay. Mario concierge bell hop Jamba (spelling?) entertainment supervisor Francisco at Cleo Fi’Lia server, Juan Carlos Twiggy server Roberto Carlos at Union
Stayed 3 nights in May 2025

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best all inclusive resort I’ve ever stayed at 10/10
Stayed 4 nights in May 2025

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great New All Inclusive

Very beautiful, relaxing and attentive staff. I got the Elite package, I recommend it for people who enjoy the spa as it comes with 1 day pass for their beautiful spa, and an assigned butler that helped with reservations to all the restaurants we wanted (amazing food at Caracol and Union) Also comes with in room dining which was convienent. A lot of bars to check out, such as a cigar bar, speakeasy, sports bar and more! I absolutely loved that we had day beds by the pool and beach reserved for Elite guest. We are definitely planning on going back, might skip on the Elite package next time due to the price but definitely worth it. The staff was simply amazing!!
Stayed 4 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2025

10/10 Excellent

ADAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good, concierge made sure everything was looked after and went above + beyond for special moments the whole stay (specifically Persy). Would definitely come back for everything it had to offer
Stayed 7 nights in May 2025

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, amenities
I would’ve given this resort a 5-star rating, but there were a few issues with the room and one of the restaurants we visited. The resort is beautiful, and the entire staff was incredibly helpful and friendly! However, the room’s air conditioner wasn’t working properly. It only blew air, not cold air, which was incredibly humid and uncomfortable. They sent someone to check it out, and he claimed to have fixed the problem, but it didn’t work again. We slept in those conditions for two nights in a row! Finally, we were assigned a new room, and the difference was dramatic. I think the previous room was just a bad one. The shower door didn’t close properly, and the overhead shower continued to leak, even though we switched to the handle-held showerhead. On a positive note, the food was great, except for Cielo. For some strange reason, we weren’t served our meals until 50 minutes after we ordered. We watched everyone who came in after us get their food before us. All the other restaurants were amazing, though!
Stayed 3 nights in May 2025