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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Euphoria Corner Suite Ocean View King | Bathroom
Property video
3 outdoor pools
Indulge 1 Bedroom Suite
Indulge 1 Bedroom Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

The current price is NZ$802
includes taxes & fees
25 June - 26 June

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Dolphin Discovery
    ‪48 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Delight King

Free minibar, in-room safe, desk, laptop workspace

Delight King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Free minibar, in-room safe, desk, laptop workspace

Delight Ocean View Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Delight Two Queen

Free minibar, in-room safe, desk, laptop workspace

Delight Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

Free minibar, in-room safe, desk, laptop workspace

SLS Elite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Family Style Two-Bedroom

Free minibar, in-room safe, desk, laptop workspace

Delight Family Style Two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
2 bedrooms
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for SLS Elite Two Queen

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop Two Queen

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Ocean View Rooftop Two Queen

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Ocean View Rooftop King

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Luxuriate Two Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

Free minibar, in-room safe, desk, laptop workspace

Captivate Swim-Out Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Euphoria Suite King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Suite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Captivate Swim-Out King

Free minibar, in-room safe, desk, laptop workspace

Captivate Swim-Out King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Rainfall showerhead
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Specialty Suite

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Specialty Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

Free minibar, in-room safe, desk, laptop workspace

Captivate Swim-Out Family Style two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
2 bedrooms
Blackout curtains
  • Sleeps 6
  • 2 King Beds

View all photos for Euphoria Corner Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Ocean View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Delight Ocean View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Marina View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Separate bedroom
Blackout curtains
  • Marina view
  • Sleeps 4
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at SLS Playa Mujeres – ALL Inclusive Collection. Within just a 15-minute stroll, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Highlights at this beachfront property include 18 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Ciel Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. With 3 beach bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site marina and nightclub. 8719 square feet (810 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a children's swimming pool. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Playa Mujeres property, attractions include Ultramar Ferry Puerto Juárez and Cancun Mall.

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk - 0.8 km
  • Playa Mujeres Golf Club - 4 min drive - 3.5 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km
  • Dolphin Discovery - 48 min drive - 11.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ‪Hiroshi Bar - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬4 min drive
  • ‪Caprichos Villa del Palmar - ‬12 min walk
  • ‪Davinos - ‬11 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a children's pool, a 24-hour fitness centre and a garden. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 498 guestrooms or units
  • 5 levels
  • 2 buildings
  • 18 dining venues
  • 3 bars on the beach
  • 5 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 8719 sq ft of conference space
  • 810 sq. m of conference space
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Ciel Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

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Finest Playa Mujeres by The Excellence Collection - All Inclusive

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  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 1,235 reviews
The price is NZ$868
includes taxes & fees
28 June - 29 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkelling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (8,719 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. Guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

What is the cancellation policy at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of 16 Jun 2025, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on 25 Jun 2025 start from NZ$801.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection has a free self car park.

Are there any beaches close to SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection is a short 18-minute walk from Mujeres Beach. Fun beach activities include yoga, volleyball and jet skiing. You can also find water sports equipment and motor boats.

Is there a spa on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, Ciel Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does SLS Playa Mujeres – ALL Inclusive Collection have a pool?

SLS Playa Mujeres – ALL Inclusive Collection has 3 outdoor swimming pools and a kids' pool.

Does SLS Playa Mujeres – ALL Inclusive Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

What makes SLS Playa Mujeres – ALL Inclusive Collection a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at SLS Playa Mujeres – ALL Inclusive Collection.

Is SLS Playa Mujeres – ALL Inclusive Collection family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that SLS Playa Mujeres – ALL Inclusive Collection is a hit with families.

Is there a free airport shuttle available at SLS Playa Mujeres – ALL Inclusive Collection?

No, SLS Playa Mujeres – ALL Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at SLS Playa Mujeres – ALL Inclusive Collection?

Relax with a coldie at the 3 beach bars or 5 lounge bars, and grab a meal at SLS Playa Mujeres – ALL Inclusive Collection's 18 restaurants.

What time are check-in & check-out at SLS Playa Mujeres – ALL Inclusive Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at SLS Playa Mujeres – ALL Inclusive Collection?

There is a golf course next to SLS Playa Mujeres – ALL Inclusive Collection.

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 343 out of 476 reviews
Rating 8 - Good. 68 out of 476 reviews
Rating 6 - Okay. 36 out of 476 reviews
Rating 4 - Poor. 9 out of 476 reviews
Rating 2 - Terrible. 20 out of 476 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Private beach
Stayed 7 nights in Mar 2025

10/10 Excellent

Anastasia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited for 6 days in March 2025, three females on a “spring break” trip away from their young families. Would absolutely love to stay again, with or without family. The top highlights are: - A visually stunning property where each decor line or detail could easily grace a cover of design magazine. - A perfect private beach with the softest white sand and clear water, cleaned daily, very swimmable, a wave breaker, has both family and adult areas - Incredible food and amazing variety of craft cocktails (and the coffee shop with delicious coffees, and the excellent fresh smoothie bar) - Superb fitness facilities and activities - Staff that create a tranquil, luxurious and pampered experience for guests - perfect cleanliness With a little more detail: - Ocean view king room view was stunning - Restaurant favourites: Twiggy (adults only) for lunch - divine fresh food and cocktails, host X and server David took care of us there almost every day; Caracol Mexican cousine and Union steak house were outstanding. Coffee is excellent at the coffee shop, and the smoothies are perfect at breakfast time. Monkey bar bartender was real a master of his art. - Aqua fitness was so energizing, and instructor Alex was particularly engaging! - Entertainment programming was excellent and varied, spread throughout the property. Sunset hour bar live music performances were memorable - the sax, the electric violin. The cacao ceremony was unexpectedly meaningful and touching. - Non motori
Stayed 6 nights in Mar 2025

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Even the balcony was a great place to relax with a fantastic view of the water. They kept our fridge stocked with complimentary beverages and snacks. All of the on-site all inclusive dining options were excellent and the staff throughout the resort were extremely helpful, courteous, and friendly!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ashley

Stayed 3 nights in Feb 2025

10/10 Excellent

Krishna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Everything was top notch! Can’t wait to visit again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Bangladesh

Stayed 4 nights in Feb 2025

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Caters to both adults and families. Food was unreal, service was wonderful, decor and amenities luxurious. I would absolutely return to this resort.
Stayed 5 nights in Mar 2025

10/10 Excellent

Venkat Vaibhav

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my friends for 5 nights during spring break, and we thoroughly enjoyed every single day of our stay. The facilities are so modern, classy, and beautiful. Abundant choices for restaurant options as well! Truly impossible to get bored!
Stayed 5 nights in Mar 2025

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back!
Stayed 5 nights in Mar 2025

8/10 Good

Asif

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall: It’s good but needs some work. The food was a highlight. The family pool size was claustrophobic. The staff are genuinely trying to improve things, however, and I respect that. The Good: Food, Cleanliness, Staff. The Kids Club was great and I can’t compliment their staff enough. The Bad: Pools are cold. Hot tubs are cold. Elite doesn’t offer much benefit. Food service can be slow. The foosball tables and air hockey tables are clearly second-hand and in need of repair and maintenance. They need a club for dancing at night. The Ugly: THE FAMILY POOL IS TOO SMALL. The adult pool is massive and relatively empty. They need to switch pools or add another family pool. Also, the evening entertainment is not great and far too late for families. The shows should be around 7pm. We stayed as Elite Class Guests. It was not worth it. In my opinion as it didn’t provide for any appreciable added value. If you simply pre-book your restaurants before arriving it’ll be much more useful as the butlers here aren’t able to get you the reservations you want anyway, so just do it in advance on the app.
Stayed 9 nights in Mar 2025

10/10 Excellent

Mandeep, Bristow

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay..
Stayed 4 nights in Mar 2025

10/10 Excellent

Jialiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is new and super clean. Very friendly and efficient staff. Room service or any other requests were usually taken care of within 5-10 mins after requested. Food is excellent. There are several restaurants to choose from. We tried all of them within our 7-day stay. None of them is disappointing. Bars are good too. Our favourite is Bar Sole (beside lobby, inside the Elite lounge). Bar tenders Moises and Chulin working there are top class! The only thing not so good is the location. This hotel is far from most popular activities. For example we went to Xelha park one day. The pickup time was so early in the morning 6:30 and it took us more than 2.5 hrs to get there. Overall very good vacation experience. I will recommend it to my friends.
Stayed 6 nights in Mar 2025

10/10 Excellent

Ramiro

Stayed 4 nights in Feb 2025

10/10 Excellent

Emily

Stayed 7 nights in Mar 2025

10/10 Excellent

TAMMY LESIA JULIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Kenny Thanh Phong

Liked: Cleanliness, property conditions & facilities
Dinner services were very slow and not good.
Stayed 4 nights in Mar 2025

2/10 Terrible

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
Stayed 4 nights in Mar 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
We were extremely happy with the resort , it was beautiful! The staff couldn’t do enough for you !!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Eufemio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

dao

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was kid-friendly, minus the lack of ramps for strollers. The convenience for food was great, many restaurants with a lot of variety. Room service was quick and you can schedule a time slot for your food to arrive which was very convenient when planning around kids, I felt ordering something I knew they’d eat in the room and then going to dinner was safe so they weren’t hungry and waiting and possibly disappointed. The facility was clean and the staff were really nice.
Stayed 6 nights in Feb 2025

10/10 Excellent

Leroy H

Liked: Cleanliness, staff & service, property conditions & facilities
Foods are excellent
Stayed 6 nights in Mar 2025

10/10 Excellent

Bonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SLS Playa was a great spot to relax and enjoy a week away from the day to day we all deal with. The staff were excellent, always willing to go beyond to make your stay pleasant. From the pool staff which were fantastic to the restaurants they all treated you like you were the only people in the restaurant. Always more than enough food and drinks. Rooms were always clean and well stocked with lots of goodies. This was one of the best experiences we have had and would have no concern recommending this for any group family couples or friends to enjoy the excellent resort. I am sorry I forgot the names of the individual servers and hosts, but I can say that they were all fantastic. No disappoints at all. Congratulations to all, you are amazing, showing how to treat a customer. Take care and thank you for making this a great family affair. Tom and Bonnie Ftichar
Stayed 7 nights in Feb 2025