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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

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Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
The current price is NZ$906
includes taxes & fees
13 Apr - 14 Apr

Explore the area

View map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Ferry Terminal
    ‪8 min walk‬
  • Place, Punta Sam Beach
    ‪8 min walk‬
  • Place, Mujeres Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Two Queen

  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Delight Ocean View King

9.2 out of 10
Wonderful
(16 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Delight Ocean View Two Queen

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Delight Two Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

SLS Elite King

7.6 out of 10
Good
(4 reviews)
  • Marina view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

SLS Elite Two Queen

  • Marina view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Specialty Suite

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Euphoria Suite King

  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 1 Double Bed

Euphoria Corner Suite Ocean View King

  • Ocean view
  • 83 sq m
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Family Style two-Bedroom

  • Garden view
  • 135 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Delight Family Style Two-Bedroom

  • City view
  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Euphoria Corner Suite Marina View King

  • Marina view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed

Luxuriate Two Bedroom Suite

  • Ocean view
  • 232 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at SLS Playa Mujeres – ALL Inclusive Collection. You'll be 7.2 km (4.5 mi) from Ultramar Ferry Puerto Juárez and 11.2 km (7 mi) from Plaza Las Americas. Highlights at this beachfront property include 18 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Ciel SPA can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. With 3 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 2 hot tubs and marina. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a 24-hour gym. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Langosta Beach and Cancun Convention Center.

What's nearby

  • Punta Sam Ferry Terminal - 8 min walk - 0.7 km
  • Punta Sam Beach - 8 min walk - 0.7 km
  • Mujeres Beach - 19 min walk - 1.6 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪The Deli - ‬10 min walk
  • ‪The Rooftop - ‬13 min walk
  • ‪caprichos villa del palmar - ‬11 min walk
  • ‪Gourmet Hall - ‬13 min walk
  • ‪Davinos - ‬11 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 498 guestrooms or units
  • 5 levels
  • 2 buildings
  • 18 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device.

Property Registration Number 0123005f27c81

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

What is the cancellation policy at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of 19 Mar 2026, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on 13 Apr 2026 start from NZ$906, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection has a free self car park.

Are there any beaches close to SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection is a short 17-minute walk from Mujeres Beach. Fun beach activities include yoga, volleyball and jet skiing. You can also find water sports equipment and motor boats.

Is there a spa on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, Ciel SPA is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does SLS Playa Mujeres – ALL Inclusive Collection have a pool?

SLS Playa Mujeres – ALL Inclusive Collection has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

Does SLS Playa Mujeres – ALL Inclusive Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes SLS Playa Mujeres – ALL Inclusive Collection a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at SLS Playa Mujeres – ALL Inclusive Collection.

Is SLS Playa Mujeres – ALL Inclusive Collection family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and children's books in the guestrooms, it's no surprise that SLS Playa Mujeres – ALL Inclusive Collection is a hit with families.

Is there a free airport shuttle available at SLS Playa Mujeres – ALL Inclusive Collection?

No, SLS Playa Mujeres – ALL Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at SLS Playa Mujeres – ALL Inclusive Collection?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at SLS Playa Mujeres – ALL Inclusive Collection's 18 restaurants.

What time are check-in & check-out at SLS Playa Mujeres – ALL Inclusive Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at SLS Playa Mujeres – ALL Inclusive Collection?

There is a golf course next to SLS Playa Mujeres – ALL Inclusive Collection.

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 850 reviews
Rating 8 - Good. 126 out of 850 reviews
Rating 6 - Okay. 69 out of 850 reviews
Rating 4 - Poor. 30 out of 850 reviews
Rating 2 - Terrible. 35 out of 850 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Lisa Marie

Liked: Cleanliness
Stayed 4 nights in Dec 2025

8/10 Good

Dragan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Building itself and new amenities. Staff is trying
Stayed 3 nights in Dec 2025

10/10 Excellent

Seung-Cheol, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Pool
Stayed 3 nights in Oct 2025

10/10 Excellent

Ljiljana

Stayed 4 nights in Dec 2025

8/10 Good

Natalie

Stayed 6 nights in Dec 2025

10/10 Excellent

Alex Lynette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best resort
Stayed 5 nights in Oct 2025

10/10 Excellent

Sobana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful resort. Some upkeep of the property is required, esp by the family pool area. Food was excellent! Great place for families and adults. Bathrooms could use some ventilation.
Stayed 5 nights in Dec 2025

10/10 Excellent

kourtney

service and kindness from staff was amazing. loved the food too
Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica, Burlington

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful resort! This is the cleanest place on earth. I swear there’s someone with a broom behind you as you walk down the walkway. It’s absolutely esthetically stunning. My family had a wonderful stay
Stayed 5 nights in Dec 2025

6/10 Okay

Sameer

Travelled with group
Liked: Cleanliness
The hotel is good, clean, and the staff were also great, but the management really did not help we booked the room paid extra for the ocean view, but what we got was buildings in front and trees and only a little portion was visible from the balcony. We complained to the management and they said that they were full and they cannot do anything and did not offer much of us credit to compensate the payment that we did for the room. Has worked in hospitality industry. I think the management could've done a better job at taking care of us and making sure that what was advertised on their website and on Expedia and what we paid extra for we should've gotten, but that didn't happen. And from the looks, the hotel wasn't really as busy as they had claimed it to be. All and all the food was OK in some restaurants, but the desserts were amazing. If you are going there, be careful of the steps, too many uneven surfaces, and too many steps that seem hidden.
Stayed 3 nights in Dec 2025

10/10 Excellent

Oyindamola

Liked: Cleanliness, amenities, property conditions & facilities
The staff were courteous and friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Francisco J

Stayed 6 nights in Nov 2025

2/10 Terrible

Amelia

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Me dieron un cuarto en el estacionamiento con un ruido q no se quitó toda la noche en el desayuno me paré por cubiertos porq los meseros ni su luz en la cena le dije q tenía mil hambre porq no comimos y m contestó q no era su problema fui con un gerente después d perder uno d los dos días q fui porq m dieron el cuarto hasta las 4 y les reclame la noche q pase m cambiaron hasta las 5 del otro dia
Stayed 2 nights in Dec 2025

10/10 Excellent

Yashar

Stayed 4 nights in Nov 2025

6/10 Okay

Manpreet

Travelled with family, Travelled with family and small children
Liked: Cleanliness
There was limited food options and the buffet wasn't open every day, which made it hard to get food since the restaurant reservations were always booked.
Stayed 4 nights in Nov 2025

4/10 Poor

Ishraj

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Buffet was closed for dinner 3 out of the 5 nights we stayed. And breakfast buffet was the same everyday. Chair was broken at one of the resturants and my wife fell luckly no major injuires. Was told we will have a hibachi table at one of the restaurants ended up being normal. Also we were the first table at the resturanr and got our food last.In room dining options are few. Wouldnt recommended going here with a family or a little one as the adults only area/pool is massive comapred to kids and family pools. Looks wise resort is nice but lacking in all other areas wouldnt recommend going for the price you pay
Stayed 5 nights in Nov 2025

2/10 Terrible

Ze dian

Stayed 5 nights in Nov 2025

10/10 Excellent

Jorlen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, luxurious and staffing nice. Food can always be better 8/10.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rabab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, people were amazing, we loved it!
Stayed 3 nights in Nov 2025

2/10 Terrible

Justin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I can tell that this hotel/resort is understaffed given how not all their restaurants are open daily and I see the same workers in different restaurants. Restaurants also refused to give me walk-in option 1 hour before closing because they said they're "full for the night" so I had to spend a night starving myself. The beach staff did not assist me with opening a beach umbrella when I explicitly asked for help since I did not figure it out myself. I've had numerous instances where I had to follow up on my food after waiting > 20min. in restaurants because they forgot to check on my food status. I can see that staff prioritize families with children as I came with just me and my fiancée. It's also surprising how empty it feels when everything is closed by 9/10pm. Compared to my stay at another hotel/resort on the Cancún hotel zone, this one was very underwhelming. I was only here for a wedding site visit, but I can confirm that I will not be staying here for my wedding or next vacation in general.
Stayed 2 nights in Nov 2025

10/10 Excellent

Galiya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, good food, excellent service
Stayed 8 nights in Sep 2025

10/10 Excellent

Brenda

Stayed 2 nights in Aug 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing family friendly resort! Cannot wait to come back
Stayed 4 nights in Nov 2025

2/10 Terrible

Fabiola

Travelled with partner
Disliked: Staff & service, amenities
Came to celebrate my wife’s birthday. Kids were everywhere. Which wasn’t a major problem, but unexpected. The food was great at the pool, but the service was absolute trash. Staff don’t greet you — it’s like they hate to be there. The service is inconsistent. For an all inclusive resort and a promise to do something special for my wife when we got to the room only to not follow through for any of the days we were there, and met with irritation when I asked pretty much sums up my experience. Honestly, when we drove in, there was barely any security..I overlooked that, but it was truly trash. The. The hibachi…abysmal. Overcooked, cringe, and unappetizing. Breakfast was okay. Twiggy’s has good food. The spa was nice! But again, service and hospitality is spotty. I recommend they connect with The Handy consultant to reform their overall approach. I’ve seen them so amazing work with the worst places. Truly, I’ll NEVER be back and will NEVER recommend them.
Stayed 4 nights in Oct 2025

4/10 Poor

Rania George

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
All of the above!!! While the hotel buildings, layout and rooms were very nice yet many of us had reservations such as - check in took around one hour -on the cleanliness ( there was still sand in the room after they cleaned it) , - some staff were not very welcoming or friendly, - service (room service took around half an hour for 2 cups of American coffee), - thought it was an all inclusive hotel yet we had hard time in “booking” in restaurants to eat noting that kitchens closed around 10! In general, I consider that it was way over priced for the service provided!
Stayed 5 nights in Nov 2025