SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Room options

View all photos for Captivate Swim-Out King

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Sofa bed
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight Ocean View King

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View King

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Sofa bed
Premium bedding
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight King

Premium bedding, free minibar, in-room safe, desk

Delight King

8.8 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Two Queen

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

SLS Elite King

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Sofa bed
  • Marina view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Two Queen

SLS Elite Two Queen

SLS Elite Two Queen

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
  • Marina view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Ocean View Rooftop Two Queen

Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Specialty Suite

SLS Elite Specialty Suite

SLS Elite Specialty Suite

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Euphoria Suite King

Euphoria Suite King

Euphoria Suite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Euphoria Corner Suite Ocean View King

Balcony view

Euphoria Corner Suite Ocean View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • Ocean view
  • 83 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Family Style two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • Garden view
  • 135 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Delight Family Style Two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Delight Family Style Two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • City view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Premium bedding, free minibar, in-room safe, desk

Euphoria Corner Suite Marina View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • Marina view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
  • Ocean view
  • 232 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Premium bedding
Blackout curtains
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at SLS Playa Mujeres – ALL Inclusive Collection. You'll be 6.8 km (4.2 mi) from Ultramar Ferry Puerto Juárez and 11.1 km (6.9 mi) from Plaza Las Americas. Highlights at this all-inclusive property include 18 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Ciel SPA can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. With 3 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 2 hot tubs and marina. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a 24-hour gym. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Langosta Beach and Cancun Convention Center.

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk - 0.8 km
  • Punta Sam Beach - 10 min walk - 0.8 km
  • Mujeres Beach - 3 min drive - 1.4 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ‪The Deli - ‬11 min walk
  • ‪The Rooftop - ‬14 min walk
  • ‪caprichos villa del palmar - ‬12 min walk
  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 498 guestrooms or units
  • 5 levels
  • 2 buildings
  • 18 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Exterior
Finest Playa Mujeres by The Excellence Collection - All Inclusive
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.5 out of 5, Wonderful, 1,555 reviews
The price is NZ$1,002
includes taxes & fees
3 Feb - 4 Feb
Finest Playa Mujeres by The Excellence Collection - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. Guests can access their rooms with a mobile device.

Property Registration Number 0123005f27c81

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

What is the cancellation policy at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of 2 Feb 2026, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on 22 Feb 2026 start from NZ$1,174.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection has a free self car park.

Are there any beaches close to SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection is a short 18-minute walk from Mujeres Beach. Fun beach activities include yoga, volleyball and jet skiing. You can also find water sports equipment and motor boats.

Is there a spa on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, Ciel SPA is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does SLS Playa Mujeres – ALL Inclusive Collection have a pool?

SLS Playa Mujeres – ALL Inclusive Collection has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

Does SLS Playa Mujeres – ALL Inclusive Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes SLS Playa Mujeres – ALL Inclusive Collection a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at SLS Playa Mujeres – ALL Inclusive Collection.

Is SLS Playa Mujeres – ALL Inclusive Collection family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and children's books in the guestrooms, it's no surprise that SLS Playa Mujeres – ALL Inclusive Collection is a hit with families.

Is there a free airport shuttle available at SLS Playa Mujeres – ALL Inclusive Collection?

No, SLS Playa Mujeres – ALL Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at SLS Playa Mujeres – ALL Inclusive Collection?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at SLS Playa Mujeres – ALL Inclusive Collection's 18 restaurants.

What time are check-in & check-out at SLS Playa Mujeres – ALL Inclusive Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at SLS Playa Mujeres – ALL Inclusive Collection?

There is a golf course next to SLS Playa Mujeres – ALL Inclusive Collection.

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 557 out of 796 reviews
Rating 8 - Good. 115 out of 796 reviews
Rating 6 - Okay. 64 out of 796 reviews
Rating 4 - Poor. 25 out of 796 reviews
Rating 2 - Terrible. 35 out of 796 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Angelina S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, staff is professional. Beautiful hotel! Will come back again!
Stayed 4 nights in Oct 2025

8/10 Good

HYUN JUNG

Travelled with group
Liked: Amenities, property conditions & facilities
The staff was nice. What impressed me was that the landscape was so well done.
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Oct 2025

10/10 Excellent

Oksana

Stayed 6 nights in Oct 2025

10/10 Excellent

Jonathan Quoc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resorts, staff are very friendly and courteous. The foods are delicious
Stayed 5 nights in Oct 2025

10/10 Excellent

Judi H

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We recently returned home from a week's stay at SLS Playa Mujeres, and it truly was an exceptional experience. The resort is absolutely beautiful and meticulously maintained. The restaurants and quality of food were outstanding. We booked a King Elite room with a Marina View. The room itself was lovely and well- appointed. However, I would highly recommend booking an Ocean View room, as the Marina View is somewhat limited and doesn't capture the full beauty of the property. A special shout out to Luis, our butler, who ensured our stay was completely stress free and relaxing and to Axel, who helped with some pre-trip planning and surprised us with a special amenity for our anniversary- such a thoughtful touch! We also want to recognize Leonel and Berni, our wonderful servers at lotus and Union, whose attentiveness and warmth truly enhanced our dining experiences. The service throughout the resort was exceptional- the staff went above and beyond to make every moment special. SLS Playa Mujeres exceeded our expectations- and we will definitely return- next time we'll be sure to choice the ocean view!
Stayed 7 nights in Oct 2025

10/10 Excellent

Jin Hun

Liked: Cleanliness, staff & service, property conditions & facilities
Food was incredible!
Stayed 3 nights in Oct 2025

10/10 Excellent

Craig H

Stayed 1 night in Oct 2025

2/10 Terrible

Bianca

Liked: Cleanliness, property conditions & facilities
The hotel is at 30% I keep it just wasn’t a welcoming stay some people were nice. The customer service was horrible. The way they treated us as we were excellent left a poor taste in my mouth. The food at Cleo was good. The steakhouse was mediocre and so was the Asian restaurant I heard the Mexican was good, but we didn’t get a chance to try . If you’re not gonna book the elite stay , just don’t stay here at all.
Stayed 4 nights in Oct 2025

4/10 Poor

Mazal

Travelled with family and small children
Liked: Cleanliness
They gave us a room. Next to the elevator and door to the outside my baby could not fall asleep, every night people go back to their rooms take the. elevator next to our room, loud speaking,walking with heels we would hear too much noise, i asked to switch a room they told us no rooms avaliable at this time, the restaurants are limited to what they serve, lunch every day is same food only two places were open for lunch, not happy at all my vacation was ruined 😑
Stayed 6 nights in Oct 2025

10/10 Excellent

Jerad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Oct 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow hôtel magnifique je le conseil vivement je vais y revenir
Stayed 1 night in Oct 2025

10/10 Excellent

Ervin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes everything was great
Stayed 6 nights in Oct 2025

8/10 Good

Kathleen Anne

Stayed 3 nights in Oct 2025

6/10 Okay

Jack

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall, the stay was quite pleasant. The room was clean and comfortable, and the environment was nice. However, it didn’t really feel like a five-star hotel — more like a four-star experience. Lunch options were limited, and dinner required advance reservation, which was a bit inconvenient. Unfortunately, all four of us experienced some stomach discomfort after dining at the hotel and after the trip we still having diarrhea. Not sure if it was due to the food or the water. I hope the management can improve food hygiene and offer more dining choices.
Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family and just relaxing. This is my favorite of the 4 associated properties in this community complex
Stayed 4 nights in Oct 2025

8/10 Good

Geselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for my bday and was quite disappointed at not receiving a note or small token (cake etc) for my stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Yongook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality is pretty good
Stayed 3 nights in Oct 2025

10/10 Excellent

Ibrahima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service that is warm and responsive to guests, beautifully manicured and managed facilities and great dining experience. Will definitely return again and again
Stayed 3 nights in Oct 2025

10/10 Excellent

Marjorie

Stayed 2 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 4 nights in Oct 2025

8/10 Good

Joshua, Valparaiso

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Not everything was open. Limited dinner reservations available. Small gyms with broken treadmills
Stayed 3 nights in Oct 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it's new the staff was very friendly I also like that there was a big choice a lot of options gluten free lactose free very eco-friendly
Stayed 6 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Amazing hotel...would highly recommend to couples and families.
Stayed 5 nights in Oct 2025

8/10 Good

Nabila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice
Stayed 3 nights in Oct 2025