See all properties
Save

SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Luxuriate Two Bedroom Suite | Beach/ocean view
Relax by the oceanfront pool surrounded by palm trees and sun loungers, with a scenic pier extending into the sea.
Experience the sophisticated ambiance of our wine cellar, featuring a central table and comfortable seating areas.
Relax by the pool surrounded by palm trees and umbrellas, with a picturesque ocean view.
Relax in the oceanfront lounge with comfortable seating and a shaded area under a pergola.

Popular amenities

The current price is NZ$821
includes taxes & fees
31 Aug - 1 Sept

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Ultramar Ferry Puerto Juárez
    ‪7 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Delight King

Free minibar, in-room safe, desk, laptop workspace

Delight King

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Beach/ocean view

Delight Ocean View Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Delight Two Queen

Free minibar, in-room safe, desk, laptop workspace

Delight Two Queen

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

Free minibar, in-room safe, desk, laptop workspace

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Family Style Two-Bedroom

Free minibar, in-room safe, desk, laptop workspace

Delight Family Style Two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
2 bedrooms
  • Sleeps 6
  • 2 Queen Beds

View all photos for SLS Elite Two Queen

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Two Queen

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop Two Queen

Terrace/patio

SLS Elite Ocean View Rooftop Two Queen

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

Terrace/patio

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Luxuriate Two Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

View from room

Captivate Swim-Out Two Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Euphoria Suite King

Euphoria Suite King | View from room

Euphoria Suite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Captivate Swim-Out King

View from room

Captivate Swim-Out King

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Specialty Suite

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Specialty Suite

Highlights

Private rooftop hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

View from room

Captivate Swim-Out Family Style two-Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Euphoria Corner Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Ocean View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View King

Beach/ocean view

Delight Ocean View King

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Marina View King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at SLS Playa Mujeres – ALL Inclusive Collection. You'll be 6.8 km (4.2 mi) from Ultramar Ferry Puerto Juárez and 11.1 km (6.9 mi) from Plaza Las Americas. Highlights at this all-inclusive property include 18 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Ciel SPA can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. With 3 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 2 hot tubs and marina. 8719 square feet (810 square metres) of event facilities include 7 meeting rooms and a conference centre. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a 24-hour gym. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Langosta Beach and Cancun Convention Center.

What's nearby

  • Ultramar Ferry Puerto Juárez - 7 min drive - 6.5 km
  • Langosta Beach - 19 min drive - 16.2 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km
  • Dolphin Discovery - 48 min drive - 11.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ‪Hiroshi Bar - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬4 min drive
  • ‪Caprichos Villa del Palmar - ‬12 min walk
  • ‪Davinos - ‬11 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 498 guestrooms or units
  • 5 levels
  • 2 buildings
  • 18 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 8719 sq ft of conference space
  • 810 sq. m of conference space
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

Relax by the ocean at our resort, where a large pool and lounge chairs await, surrounded by a rooftop area with a stunning view.

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 1,346 reviews
The price is NZ$768
includes taxes & fees
24 Aug - 25 Aug
Finest Playa Mujeres by The Excellence Collection - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (8,719 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

What is the cancellation policy at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of 1 Aug 2025, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on 31 Aug 2025 start from NZ$821.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection has a free self car park.

Are there any beaches close to SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection is a short 18-minute walk from Mujeres Beach. Fun beach activities include yoga, volleyball and jet skiing. You can also find water sports equipment and motor boats.

Is there a spa on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, Ciel SPA is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does SLS Playa Mujeres – ALL Inclusive Collection have a pool?

SLS Playa Mujeres – ALL Inclusive Collection has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

Does SLS Playa Mujeres – ALL Inclusive Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

What makes SLS Playa Mujeres – ALL Inclusive Collection a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at SLS Playa Mujeres – ALL Inclusive Collection.

Is SLS Playa Mujeres – ALL Inclusive Collection family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and children's books in the guestrooms, it's no surprise that SLS Playa Mujeres – ALL Inclusive Collection is a hit with families.

Is there a free airport shuttle available at SLS Playa Mujeres – ALL Inclusive Collection?

No, SLS Playa Mujeres – ALL Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at SLS Playa Mujeres – ALL Inclusive Collection?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at SLS Playa Mujeres – ALL Inclusive Collection's 18 restaurants.

What time are check-in & check-out at SLS Playa Mujeres – ALL Inclusive Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at SLS Playa Mujeres – ALL Inclusive Collection?

There is a golf course next to SLS Playa Mujeres – ALL Inclusive Collection.

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 401 out of 567 reviews
Rating 8 - Good. 86 out of 567 reviews
Rating 6 - Okay. 46 out of 567 reviews
Rating 4 - Poor. 11 out of 567 reviews
Rating 2 - Terrible. 23 out of 567 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shelsi Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect from the restaurants everything was perfect
Stayed 4 nights in Apr 2025

10/10 Excellent

Betty, houston

Stayed 5 nights in Apr 2025

6/10 Okay

Harpreet

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Although the property is beautiful and food amazing the service staff was severely lacking. Most members feel bothered any time you ask for anything. Nobody wants to actually service you apart from a handful of people. At a restaurant the sommelier was very pushy for us to buy a bottle of wine as an upsell and when we said we are happy with the house wine his response was ‘ok if you’re ok with not great tasting wine’ which we were a little taken back by. The table next to us picked a bottle to which he responded oh that’s a cheap one pick a better wine’ definitely not what one would expect. At the adult pool bar we would ask for drinks and rather than giving us what we ordered they kept making up their own concoctions which we didn’t want and after many tried they would then give us what we wanted. In the coffee shop they were rude about the coffees too as if we are inconveniencing them by coming in. All in all a beautiful resort. Delicious food and variety but the lack of service really pulls it back. There is also no real entertainment for adults and the resort is completely like a ghost town after 10. We also found that restaurants and bars would shut down earlier than advertised for lunch and dinner. They would stop serving and close up to an hour before advertised.
Stayed 5 nights in Apr 2025

8/10 Good

Bogdan, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place, but it doesn’t look new to me. Its been open for 6 month and lot of things already falling apart. Service is great. Food is great. Recommend.
Stayed 7 nights in Apr 2025

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Arie

Stayed 4 nights in Apr 2025

10/10 Excellent

Peter

Liked: Staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it !!!
Stayed 5 nights in Apr 2025

8/10 Good

Raquel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Cancun and I think the resort was beautiful. I think it could offer some more options for food during the day such as a lunch buffet. I also wish there was entertainment during the day and more entertainment at night as most resorts have. The pools were beautiful. I think they should think about switching the electronic dance music that blares at the pool every day to a mix of all types of music. The staff was great - especially Rodrigo at the twiggy pool bar. Rooms were attended to daily and the rooms were amazing. Very nice stay.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert, Weatogue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 6 nights in Feb 2025

8/10 Good

Alisha

Stayed 6 nights in Apr 2025

10/10 Excellent

Yi Qing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time here despite the other negative reviews. The on site restaurants were good and offered a wide selection of food and I personally liked the breakfast buffet a lot. And definitely go to the juice bar!
Stayed 5 nights in Feb 2025

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and magnificent Resort
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An unforgettable experience! The resort's beauty, stunning beach and pools, and top-notch service were impressive. The nighttime entertainment was fantastic, especially the fire shows, latin dancing, and Mayan cultural performances. Every restaurant we visited was excellent, but Union, the Steakhouse truly stood out. Not only did the food rival any high-end steakhouse we've been to, but the service was absolutely impeccable. A heartfelt thank you to Jorge, the Head Chef at Union, for his extraordinary attention to detail and care for our son and his food allergies. He personally came to our table before, during, and after our meals—on both occasions—to make sure we were completely taken care of. And we were. It was a standout dining experience. What truly elevated our entire stay was the resort staff’s exceptional attention and care. Chef Pablo at the Mediterranean restaurant and Chef Luis at the buffet both went above and beyond to create safe and delicious options for our son, even preparing fresh eggless bread for him every morning. Our waitress Jimena provided warm and thoughtful service each day. Huge thanks to Samuel, the pool concierge, for keeping us organized and relaxed by the beach and pool, and to the entertainment team—Franco, Memos, Mario, and Gamma—who made our kids feel like VIPs through fun activities and friendly engagement. A special shout-out goes to our butler, May, who went above and beyond every single day. He made sure we maximized our time at SLS.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort for adults!
Stayed 4 nights in Feb 2025

10/10 Excellent

Shana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay especially with kids. Staff are super friendly and supportive. Food was delicious. Layout of the hotel is perfect. Enjoyed every single day on this beautiful resort!
Stayed 7 nights in Apr 2025

6/10 Okay

ERIK

Travelled with family, Travelled with group
At the reception they lie that there are no good options, but if you pay the guys they immediately find what you ask for. Not all included. As if they opened it in a hurry and then started fixing it when we arrived. The kitchen is 3. There is no good Mexican cuisine. Near my house, Mexican cuisine in America is tastier.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mark A

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I thoroughly enjoyed a week stay. Staff was really friendly and attentive. Room were good size. Restaurants were all above average in terms of quality and taste. Best food for an all-inclusive.
Stayed 7 nights in Apr 2025

10/10 Excellent

Destinee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Gladys was amazing at the spa. Memoz and Gama were so helpful and great at engaging the guests with great activities
Stayed 6 nights in Apr 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only thing lacking was nightly entertainment geared towards kids.
Stayed 8 nights in Mar 2025

10/10 Excellent

Joao Pedro Marinho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, amazing staff! 10/10
Stayed 5 nights in Apr 2025

10/10 Excellent

Marie Addie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SLS Playa Mujeres is a beautiful resort with so much to offer. The service was excellent—staff were warm, attentive, and always willing to help. The food was outstanding at every restaurant I tried, with a great variety of dishes and flavors to enjoy. The adult pool was one of the best parts of my stay—huge, peaceful, and always had plenty of available sun loungers, which made relaxing so easy. Even though two of the restaurants were closed during my visit, there were still more than enough options to choose from. The reason I’m giving 4 stars instead of 5 is due to the check-in experience. I arrived early and my room wasn’t ready, which I understood. Guest Services told me I’d be upgraded to a swim-up room since I’m a Gold Expedia member, but I was given a second-floor room with an obstructed ocean view due to overgrown plants. I chose not to complain because I didn’t want to let it affect my vacation. Overall, I had a great time and I would still return. With a little more consistency in handling upgrades and expectations, this could easily be a 5-star experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Omelyan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 8 nights in Mar 2025