A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 5-minute walk of Lake Wakatipu and 2 km (1.2 mi) from Frankton Beach. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.
A relaxing day at eforea spa at Hilton can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna. Plus you'll find free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle.
With a stay at this 5-star Kawarau Falls hotel, you'll be 2.6 km (1.6 mi) from Remarkables Park Town Centre and 2.7 km (1.7 mi) from Queenstown Event Centre.
Hilton Queenstown Resort & Spa ratings based on 194 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Queenstown Resort & Spa
Everyone (83)Couples (80)Family (20)
2 out of 5
The room itself was pretty nice, with the fireplace as a highlight, absolutely loved it. Great for chilly nights and rainy days. Rain shower and a bath, also awesome.
However, I found it very disappointing that:
-carpark is extra charge
-wifi is extra charge (absolutely ridicules, like really?? Any cheapest motel nowadays has a complementary free unlimited wifi! Not saying about other hotels which are the same level as Hilton).
-very basic gym
-cold swimming pool
-poor room service (we put a sign out in the morning asking to clean the room while we were away in town, and when we came back several hours later the room was still not made). Room service was done late afternoon. This is not what you expect from this level of accommodation.
-we were staying together with my partner, so 2 people in the room, but were given only one room key. Really? Very odd.
-broken/almost broken furniture pieces.
- ONE spoon. Room for two people. Two glasses, two mugs, two wine glasses. ONE spoon. No other cutlery or even a plate.
-fridge almost falls out the cabinet when you are trying to open it.
Overall this is not what we would expect from Hilton, based on our experience with other hotels, and omg, motels as well! Dissapinted.
Posted by Alex on 9 Jun. 2022
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Comment from Hotel Management
23 Jun. 2022
by Chris
Thank you for staying with us!
3 out of 5
Great staff, shame my room wasn't ready checked in at 6
Posted by Nicola on 6 Jun. 2022
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Comment from Hotel Management
23 Jun. 2022
by Chris
Thank you for staying with us!
Apologies for the delay at check in
3 out of 5
The location was perfect. The girls at the front desk not very friendly
Posted by Nader on 5 Jun. 2022
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Comment from Hotel Management
23 Jun. 2022
by Chris
Thank you for staying with us!
5 out of 5
The rooms are a good size, and the water taxi to town is convenient and fun. The breakfasts are stunning.
Posted by Valerie on 10 May 2022
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Comment from Hotel Management
10 May 2022
by Chris
Thank you for staying with us! So pleased you had a good stay
5 out of 5
Great location and facilities
Posted by Belinda, from Wanaka on 30 Apr. 2022
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Comment from Hotel Management
1 May 2022
by Chris
Thank you for staying with us!
3 out of 5
Posted by Kim on 23 Apr. 2022
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4 out of 5
Not quite what I expected for the price. Spa needs kid friendly times and adult only times. Lots of kids playing in the pool when we were trying to relax.
Posted by sophie on 11 Apr. 2022
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Comment from Hotel Management
11 Apr. 2022
by Chris
Thank you for your feedback! As the pool area is not supervised we do ask that any children under 16 are supervised by an adult. As such we rely on the common courtesy of guests to be respectful of others
5 out of 5
Lovely room. Parking a problem
Posted by Ignatius W on 6 Apr. 2022
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Comment from Hotel Management
7 Apr. 2022
by Chris - General Manager
Thank you for your visit!
Can you let us know what was the problem with the parking?
5 out of 5
Such lovely staff. Very friendly and genuinely helpful. Kind to my son age 9 who loved it there too. Stunning wine and food also. Excellent value for money. Fabulous location right by the lake and water taxi is a great bonus to get to town centre hassle free.
Posted by Nicky on 3 Apr. 2022
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Comment from Hotel Management
3 Apr. 2022
by Chris
Thank you for staying with us and your review.
We hope to have you and your son back soon!
Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Kawarau Falls hotel is smoke free.
220 guestrooms or units
8 levels
3 buildings
Built in 2011
Terrace on the roof
Ski equipment storage
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Convenience store
Garden
Beauty salon
Fireplace in lobby
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Grocery/convenience store
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired internet
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.
Private balcony or patio
Minibar
In-room dining (limited hours)
HD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Travel crib
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.
Stacks Pub - Onsite restaurant. Open select days.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 10
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 60.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Parking height restrictions apply
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Property does not offer on-site COVID-19 testing
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 30 per person (approximately)
Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
Fee for in-room wired Internet: NZD 9.95 (rates may vary)
Self parking fee: NZD 16 per day
Valet parking fee: NZD 40 per day (in/out privileges)
A late check-out fee will be charged
Rollaway bed fee: NZD 60.0 per night
Credit card charges are subject to a surcharge
Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
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Frequently Asked Questions
Hilton Queenstown Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.
Hilton Queenstown Resort & Spa requires guests to provide COVID-related documentation at check-in, uses enhanced cleaning measures, and ensures social distancing.
Yep, Hilton Queenstown Resort & Spa has a self car park for NZD 16 per day.
The closest beach to Hilton Queenstown Resort & Spa is Frankton Beach (1.3 km).
Yep, eforea spa at Hilton is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.
Yep, and guests recommend it! Hilton Queenstown Resort & Spa has an indoor pool.
A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Queenstown Resort & Spa.
You bet! With amenities like free food shopping service and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise Hilton Queenstown Resort & Spa is a hit with families.
Sure does, buffet brekkie is served weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
No, Hilton Queenstown Resort & Spa does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 4:00 PM. Check-out time is 11:00 AM.
No, pets are not allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
