4.7 out of 5

"Nice hotel with a beautiful view of the lake - we had a room on Level 8 with unobstructed views of the lake. Was beautiful. " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A luxury stay in Queenstown awaits you at Hilton Queenstown Resort & Spa. You'll be within a 10-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from Remarkables Park Town Centre. Highlights at this ski hotel include 3 restaurants, a full-service spa, and an indoor swimming pool.

All 220 rooms feature LCD TVs with cable channels, and you can enjoy fireplaces, balconies or patios, and WiFi. In-room dining is easy with amenities like fridges and round-the-clock room service. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Free newspapers, safes, and hairdryers are also available.

A day of pampering at eforea spa at Hilton can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Stacks Pub, is open for dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the 24-hour fitness centre and sauna. Additionally, you'll find a conference centre, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a ferry terminal shuttle.

Within a 20-minute drive of this 5-star Queenstown hotel, attractions include Queenstown Gardens and Skyline Gondola.

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$231 per night

Suite, 2 Bedrooms (Residence)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Lake Wakatipu Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Bedrooms, Lake View (Residence)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hilton Queenstown Resort & Spa ratings based on 1,004 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Queenstown Resort & Spa

Everyone (346) Couples (535) Business (1) Family (122)
5 out of 5
Beautiful quality build & fittings. Convenient cafes & services. Lovely grounds and friendly staff. Maybe another mirror or two (we were in room 205) for guest convenience. Guest welcome, macaroons, choccies and Guest of the Day surprise made our Hilton stay in Queenstown NZ one we hope to repeat.

Posted by on 6 Jan 2019

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5 out of 5

Posted by on 8 Dec 2018

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2 out of 5
Let me start by saying I have stayed at the Hilton before and could not fault it at the time. This time I was not impressed from the moment of getting out of the car and checking in: My partner was not even acknowledged with a greeting, Had to drag our own bags our of car and told to leave them at reception and someone will take to our room (my first stay my bags were removed from the car straight away). Room for two people consisted of one facecloth, 1 hand soap, 1 hand towel, robes in closet were old and tattered, had no milk, fridge had freezer but no freezing trays to make icecubes to go with ice water. Went out the next day and came back to a room that had not been serviced (about 5pm). Rang reception and found that they are serviced between 10am and 6pm and apparently we should have told them at reception what time we wanted our room serviced. Breakfast - was asked to wait till a table became free (of which there were free tables already). We were seated at a table next to the main thoroughfare. I asked for another table which they did give us a nicer one immediately. We sat at our table not knowing if to wait for waiter or just go and help ourselves. Finally someone appeared and told us what we could order from. Overall from my last stay I found this time around a very disappointing time. Decor - we watched a guest trying to straighten a lamp shade but to no avail. Very dark place. Lighter colours needed. Standards have dropped immensely.

Posted by , from Invercargill, New Zealand on 15 Nov 2018

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5 out of 5

Posted by on 15 Nov 2018

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5 out of 5
Beautifully appointed Hotel situated in one of the most spectacular places on earth.

Posted by , from Brisbane on 25 Oct 2018

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4 out of 5
Where nice property, at a beautiful location. No parking at the facility, parking wast at Double tree hilton which was a bit annoying especially when it was raining and snowing..

Posted by , from New Zealand on 13 Oct 2018

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4 out of 5

Posted by on 10 Oct 2018

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5 out of 5
Excellent and amazing value for money , perfect for unwinding.

Posted by on 18 Sep 2018

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5 out of 5
Lovely hotel. Clean, tidy, good ammenities etc. Good location right on the lake

Posted by , from Brisbane on 16 Sep 2018

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5 out of 5
Great location, away from busy centre. Loved everything, room, views, breakfast.

Posted by on 12 Sep 2018

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Property Features

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Hilton Queenstown Resort & Spa helps provide the perfect winter holiday with ski storage and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. This luxury hotel also offers a 24-hour fitness centre and a sauna. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Queenstown hotel is smoke free.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • 3 dining venues
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Ski equipment storage
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (3.4 km / 2.1 mi)
  • Property shuttles: Ferry terminal shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hilton Queenstown Resort & Spa offers 220 forms of air-conditioned accommodation with fireplaces and a safe. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Fireplace
  • Private balcony or patio
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.

Wakatipu Grill – On-site restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Stacks Pub – This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Me and Mee – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.

The Lake Counter – This café only serves light fare.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: NZD 20.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • On-site credit card charges are subject to a surcharge
  • Facilities fee: NZD 20 per person, per day and includes use of:

  • – Spa tub
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Queenstown Resort
  • Hilton Queenstown
  • Hilton Queenstown Hotel Queenstown

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®