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4.3 out of 5

"Great staff, shame my room wasn't ready checked in at 6 " More

By a verified traveller on Mon 06 Jun 2022

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Hotel Description

A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 5-minute walk of Lake Wakatipu and 2 km (1.2 mi) from Frankton Beach. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A relaxing day at eforea spa at Hilton can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna. Plus you'll find free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle.

With a stay at this 5-star Kawarau Falls hotel, you'll be 2.6 km (1.6 mi) from Remarkables Park Town Centre and 2.7 km (1.7 mi) from Queenstown Event Centre.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$356* Per night/room 4 Sep. - 5 Sep.

Suite, 1 King Bed (Lake Wakatipu Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Residence)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe 2 Bedrooms, Lake View (Residence)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Twin Room, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hilton Queenstown Resort & Spa ratings based on 194 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Queenstown Resort & Spa

Everyone (83) Couples (80) Family (20)
2 out of 5
The room itself was pretty nice, with the fireplace as a highlight, absolutely loved it. Great for chilly nights and rainy days. Rain shower and a bath, also awesome. However, I found it very disappointing that: -carpark is extra charge -wifi is extra charge (absolutely ridicules, like really?? Any cheapest motel nowadays has a complementary free unlimited wifi! Not saying about other hotels which are the same level as Hilton). -very basic gym -cold swimming pool -poor room service (we put a sign out in the morning asking to clean the room while we were away in town, and when we came back several hours later the room was still not made). Room service was done late afternoon. This is not what you expect from this level of accommodation. -we were staying together with my partner, so 2 people in the room, but were given only one room key. Really? Very odd. -broken/almost broken furniture pieces. - ONE spoon. Room for two people. Two glasses, two mugs, two wine glasses. ONE spoon. No other cutlery or even a plate. -fridge almost falls out the cabinet when you are trying to open it. Overall this is not what we would expect from Hilton, based on our experience with other hotels, and omg, motels as well! Dissapinted.

Posted by on 9 Jun. 2022

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Comment from Hotel Management

23 Jun. 2022 by Chris

Thank you for staying with us!

3 out of 5
Great staff, shame my room wasn't ready checked in at 6

Posted by on 6 Jun. 2022

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Comment from Hotel Management

23 Jun. 2022 by Chris

Thank you for staying with us! Apologies for the delay at check in

3 out of 5
The location was perfect. The girls at the front desk not very friendly

Posted by on 5 Jun. 2022

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Comment from Hotel Management

23 Jun. 2022 by Chris

Thank you for staying with us!

5 out of 5
The rooms are a good size, and the water taxi to town is convenient and fun. The breakfasts are stunning.

Posted by on 10 May 2022

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Comment from Hotel Management

10 May 2022 by Chris

Thank you for staying with us! So pleased you had a good stay

5 out of 5
Great location and facilities

Posted by , from Wanaka on 30 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Chris

Thank you for staying with us!

3 out of 5

Posted by on 23 Apr. 2022

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4 out of 5
Not quite what I expected for the price. Spa needs kid friendly times and adult only times. Lots of kids playing in the pool when we were trying to relax.

Posted by on 11 Apr. 2022

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Comment from Hotel Management

11 Apr. 2022 by Chris

Thank you for your feedback! As the pool area is not supervised we do ask that any children under 16 are supervised by an adult. As such we rely on the common courtesy of guests to be respectful of others

5 out of 5
Lovely room. Parking a problem

Posted by on 6 Apr. 2022

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Comment from Hotel Management

7 Apr. 2022 by Chris - General Manager

Thank you for your visit! Can you let us know what was the problem with the parking?

5 out of 5
Such lovely staff. Very friendly and genuinely helpful. Kind to my son age 9 who loved it there too. Stunning wine and food also. Excellent value for money. Fabulous location right by the lake and water taxi is a great bonus to get to town centre hassle free.

Posted by on 3 Apr. 2022

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Comment from Hotel Management

3 Apr. 2022 by Chris

Thank you for staying with us and your review. We hope to have you and your son back soon!

5 out of 5
Everything.

Posted by on 27 Mar. 2022

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Comment from Hotel Management

27 Mar. 2022 by Chris

Thank you! Hope to see you soon!

Property Features

Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Kawarau Falls hotel is smoke free.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • Built in 2011
  • Terrace on the roof
  • Ski equipment storage
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Ferry terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Travel crib

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Stacks Pub - Onsite restaurant. Open select days.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Queenstown
  • Hilton Queenstown Resort
  • Hilton Resort Queenstown
  • Queenstown Hilton
  • Queenstown Resort
  • Resort Queenstown
  • Hilton Queenstown Hotel Queenstown
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown Resort & Spa Hotel
  • Hilton Queenstown Resort & Spa Kawarau Falls
  • Hilton Queenstown Resort & Spa Hotel Kawarau Falls

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.