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4.3 out of 5

"I would say this hotel is the best in Queenstown. A typical Hilton where everything is done extremely well. " More

By a verified traveller on Sun 17 Jan 2021

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Hotel Description

A luxury stay in Queenstown awaits you at Hilton Queenstown Resort & Spa. You'll be within a 10-minute walk of Lake Wakatipu and 2.7 km (1.7 mi) from Queenstown Event Centre. Highlights at this hotel include 3 restaurants, a full-service spa, and an indoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 220 rooms feature balconies or patios, WiFi, and wired Internet. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Coffee/tea makers, free newspapers, and safes are also available.

A relaxing day at eforea spa at Hilton can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Stacks Pub, is open for dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center, spa tub, and sauna. Plus you'll find free WiFi in public areas, a conference center, and a coffee shop/café. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle.

Within a 20-minute drive of this 5-star Queenstown hotel, attractions include Skyline Gondola and Gibbston Valley Winery.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$133* Per night/room 31 Jan. - 1 Feb.

Suite, 1 King Bed (Lake Wakatipu Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Residence)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe 2 Bedrooms, Lake View (Residence)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Twin Room, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hilton Queenstown Resort & Spa ratings based on 189 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Queenstown Resort & Spa

Everyone (126) Couples (44) Family (16)
5 out of 5
I would say this hotel is the best in Queenstown. A typical Hilton where everything is done extremely well.

Posted by on 17 Jan. 2021

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5 out of 5
Peacefulness, fabulous views, outstanding service.

Posted by on 11 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Chris

Glad you loved it!

4 out of 5

Posted by on 9 Jan. 2021

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4 out of 5
Great location and overall a great place to stay. But some of the minor things should not happen. 1. When checking in they said breakfast was not included..but it was 2. The coffee price goes up from $5 after breakfast to $6 because this is the dinner price (I just dont understand why) 3. Some minor maintenance not done, 1 bedroom door tapped up with broght blue tape This might be picky, but for the price we paid to stay there and this being a top notch hotel, these should not happen.

Posted by on 7 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Chris

Thank you for your feedback! Not picky at all! Thank you for sharing so we can address the issues !

2 out of 5
I was expecting a top notch hotel but I’m sorry to say..... I was sadly mistaken. The cleanliness was actually appalling and I’m no clean freak. Customer relations was great and even got complementary wine for my daughter’s birthday, overall give it a good clean and would have been perfect 👌

Posted by , from Invercargill on 6 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Chris

Thank you for your feedback! I am pleased you enjoyed your stay and happy to have hosted your daughters special event!

5 out of 5
Lovely room and grounds, clean and quiet. Great for kids. We will definitely be back.

Posted by on 4 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Chris

We look forward to have you back!

2 out of 5

Posted by on 3 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Chris

It appears we had room to improve, would appreciate your feedvback

5 out of 5
Amazing staff and great views from our room . Bed was very comfortable and the room was nice and spacious.

Posted by on 29 Dec. 2020

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Comment from Hotel Management

11 Jan. 2021 by Chris

Glad you loved it!

4 out of 5
Loved the lake view and buffet breakfast. Sitting by the lake with a drink was great.

Posted by on 17 Dec. 2020

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Comment from Hotel Management

11 Jan. 2021 by Chris

Great you had a chance to unwind !

5 out of 5
Service was excellent. Beautiful new hotel worthy of 5 stars.

Posted by , from Dunedin on 17 Dec. 2020

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Comment from Hotel Management

11 Jan. 2021 by Chris

Thank you! Hope to see you back soon!

Property Features

Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Queenstown hotel is smoke free.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • 3 dining venues
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Ski equipment storage
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (3.3 km / 2.1 mi)
  • Property shuttles: Ferry terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Stacks Pub - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Me and Mee - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

The Lake Counter - This café serves light fare only.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Queenstown
  • Hilton Queenstown Resort
  • Hilton Resort Queenstown
  • Queenstown Hilton
  • Queenstown Resort
  • Resort Queenstown
  • Hilton Queenstown Hotel Queenstown
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown & Queenstown
  • Hilton Queenstown Resort & Spa Hotel
  • Hilton Queenstown Resort & Spa Queenstown
  • Hilton Queenstown Resort & Spa Hotel Queenstown

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.