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Shana by the Beach Manuel Antonio

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Shana by the Beach Manuel Antonio

Terrace/patio
Royal Jungle View
Royal Ocean View | Beach/ocean view
Reception
Standard Room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
The current price is NZ$330
includes taxes & fees
27 June - 28 June

Explore the area

Map
Road to Punta Quepos, 900 m NW from La Mariposa Hotel, Quepos, Puntarenas, 60601
  • Biesanz Beach
    ‪4 min walk‬
  • Playitas Beach
    ‪19 min walk‬
  • Manuel Antonio Beach
  • Quepos (XQP)
    ‪17 min drive‬

Room options

View all photos for Studio Suite Ocean View

Studio Suite Ocean View

Studio Suite Ocean View

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
HDTV
Pillow-top bed
Premium bedding
Separate bedroom
Blackout curtains
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Royal Jungle View with Private Pool

Royal Jungle View with Private Pool

Royal Jungle View with Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
HDTV
Blackout curtains
Down duvet
Separate bedroom
  • 61 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Ocean View

Superior Ocean View

Superior Ocean View

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
HDTV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 37 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
HDTV
Pillow-top bed
Premium bedding
  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Royal Jungle View

Royal Jungle View

Royal Jungle View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Down duvet
  • 72 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Family Suite with Shared Pool

Family Suite with Shared Pool

Family Suite with Shared Pool

Highlights

Balcony or patio
Soundproofed
Air conditioning
HDTV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 75 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(30 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
HDTV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
HDTV
Pillow-top bed
Premium bedding
Separate bedroom
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
HDTV
Blackout curtains
Down duvet
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Royal Ocean View

Royal Ocean View

Royal Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Blackout curtains
Down duvet
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Jungle Room with Private Pool

Jungle Room with Private Pool

Jungle Room with Private Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
HDTV
Blackout curtains
Down duvet
Separate bedroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle Room with Shared Pool

Jungle Room with Shared Pool

Jungle Room with Shared Pool

Highlights

Balcony or patio
Soundproofed
Air conditioning
HDTV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Manuel Antonio

A luxury stay in Quepos awaits you at Shana by the Beach Manuel Antonio. Within a 20-minute stroll, you'll find Biesanz Beach and Playitas Beach. Highlights at this beachfront hotel include a full-service spa, a winery and a restaurant. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free buffet breakfast is offered between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Quepos hotel, you'll be 3.1 km (1.9 mi) from Playa La Macha and 3.5 km (2.2 mi) from Manuel Antonio Nature Park & Wildlife Refuge.

What's nearby

  • Biesanz Beach - 4 min walk - 0.3 km
  • Playitas Beach - 19 min walk - 1.7 km
  • Manuel Antonio Nature Park & Wildlife Refuge - 7 min drive - 3.5 km
  • Marina Pez Vela - 9 min drive - 4.6 km
  • Playa La Macha - 14 min drive - 3.2 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 175 min drive

Restaurants

  • ‪El Avión Restaurant - ‬4 min drive
  • ‪Emilio's Cafe - ‬14 min walk
  • ‪Burû - ‬7 min drive
  • ‪Magic Bus - ‬7 min drive
  • ‪El Patio de Café Milagro - ‬15 min walk

About this property

Shana by the Beach Manuel Antonio

Luxury hotel on the beach, with outdoor pool
A winery is on site. Shana by the Beach Manuel Antonio offers its guests a full-service spa, an outdoor pool, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, a vending machine, and multilingual staff are also featured at the luxury Shana by the Beach Manuel Antonio. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Quepos hotel is smoke free.

  • 77 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2010
  • Buffet breakfast (free)
  • Winery on site
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Shana by the Beach Manuel Antonio offers 77 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

English, French, German, Italian, Spanish

Similar properties

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  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.8 out of 5, Exceptional, 1,000 reviews
The price is NZ$524
includes taxes & fees
28 June - 29 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Communal pool
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Playground
  • Winery

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Built in 2010
  • Eco-friendly cleaning products used
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 10:00 PM
Front desk staffed during limited hours

Renovations and closures

The property will be renovating from 5 June 2025 to 15 October 2025 (completion date subject to change). The following areas are affected:
  • Parking area
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Health club
  • Outdoor pool

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 35 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 190 per vehicle (one-way)
  • Pet fee: USD 35 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Shana
Shana Hotel
Shana Hotel Manuel Antonio
Shana Manuel Antonio
Shana Hotel & Spa Costa Rica/Manuel Antonio National Park

Frequently asked questions

What is the cancellation policy at Shana by the Beach Manuel Antonio?

Shana by the Beach Manuel Antonio offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shana by the Beach Manuel Antonio?

As of 26 Jun 2025, prices found for a 1-night stay for 2 adults at Shana by the Beach Manuel Antonio on 27 Jun 2025 start from NZ$329.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shana by the Beach Manuel Antonio?

Yep, Shana by the Beach Manuel Antonio has a free self car park.

Are there any beaches close to Shana by the Beach Manuel Antonio?

Yep, Shana by the Beach Manuel Antonio is a short 5-minute walk from Biesanz Beach. Fun beach activities include snorkelling, scuba diving and body boarding.

Is there a spa on site at Shana by the Beach Manuel Antonio?

Yep, there is an onsite spa at Shana by the Beach Manuel Antonio. You'll enjoy services like massages.

Does Shana by the Beach Manuel Antonio have a pool?

Yep, and guests love it! Shana by the Beach Manuel Antonio has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Shana by the Beach Manuel Antonio?

Shana by the Beach Manuel Antonio features a full-service spa, a winery and an outdoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Shana by the Beach Manuel Antonio a romantic place to stay?

An attached winery and a lounge bar, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Shana by the Beach Manuel Antonio.

Is Shana by the Beach Manuel Antonio family-friendly?

You bet! With amenities such as a children's pool, a playground and laundry facilities, it's no surprise that Shana by the Beach Manuel Antonio is a hit with families.

Does Shana by the Beach Manuel Antonio serve breakfast?

Yep, our travelers are hooked on the free buffet brekkie here! Available daily between 6:30 AM and 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Shana by the Beach Manuel Antonio?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Shana by the Beach Manuel Antonio?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Shana by the Beach Manuel Antonio?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shana by the Beach Manuel Antonio?

Dogs are welcome at Shana by the Beach Manuel Antonio, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Shana by the Beach Manuel Antonio Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1000 reviews
Rating 8 - Good. 182 out of 1000 reviews
Rating 6 - Okay. 39 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Shana By The Beach was even more beautiful than I realized. The views are incredible. The staff are so friendly and the food is terrific. I highly recommend staying here.
Stayed 6 nights in Mar 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view and room, pool area was beautiful, easy walk to a swimmable beach, delicious food.
Stayed 3 nights in Mar 2025

10/10 Excellent

tamara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel very high end great food
Stayed 2 nights in Mar 2025

10/10 Excellent

clarice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was my second stay at the hotel, and I was not disappointed. The manager, a lovely French lady, was very accommodating and even sent me a beautiful fruit platter. Highly recommend!
Stayed 1 night in Mar 2025

10/10 Excellent

ERICH, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel- attention to detail in every aspect from the foid, the drinks at the bar (excellent bartender), and overall friendly and atrentive staff. The property has fantastic ocean and jungle views, and the private access to Biesanz beach a super plus
Stayed 1 night in Mar 2025

8/10 Good

Laura

Stayed 1 night in Mar 2025

10/10 Excellent

ANGELA, SAINT AUGUSTINE BEACH

Stayed 1 night in Mar 2025

6/10 Okay

Chris

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old run down hotel in need of upgrading. Sub par food. But grt service and great view and grt location to small beach
Stayed 1 night in Mar 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Shana.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hytham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

4/10 Poor

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pro's: Excellent breakfast. Great that they have a family pool and adult only pool. Arranged for transportation into town at a reasonable price. We had booked a room with a "private pool" but we couldn't use it at night because of the mosquitoes -- it was nice for a late afternoon dip though with a cocktail. Con's: location is not very convenient for walking up hill to town and the private trail to the beach is available, but the beach below is nothing special. Hotel is on a steep hill, that they have a golf cart shuttle to take you from your room to the lobby. I would not recommend for people with mobility issues Overall, if I went again to the area the question is would I stay here again, and the answer is no, hence me 2 star rating.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tara Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Shana! The service was outstanding—from advance planning, arrival, tour scheduling, and meals at the restaurant—the staff went above and beyond. Their attentiveness and professionalism set this hotel apart. The location is really great too. We enjoyed the beach access and convenience to Manuel Antonio Nat'l Park and Ziplining Tour. I’ll definitely be returning!
Stayed 3 nights in Mar 2025

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
What we enjoyed: Seeing a troupe of squirrel monkeys and a couple of capuchin monkeys on the property The steep walk up and down the property The steep walk to and from the beach We did not enjoy the following: Dated furnishings in room A mediocre breakfast buffet compared to all others we enjoyed in Costa Rica; mediocre is probably an overstatement The very grumpy male towel attendant (all 3 days) The paper-thin door to the adjoining room that allowed the noise of 3 teenage girls to carry loudly The restrictive Happy Hour guidelines The limited safe parking spaces as upper curbside parking exposed our vehicle to tight conditions Shana by the Beach has ZERO amenities at the BEACH; instead "hawkers" argue with each other over who is going to rent you a $20 beach chair The beach surf area is incredibly rocky and shallow Note: If you have a car, there is a GREAT public beach just 2 km toward Manual Antonio. Access is just east of Karahe Restaurant parking.
Stayed 3 nights in Mar 2025

10/10 Excellent

Evania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was so good. The proximity to the beach was perfect
Stayed 1 night in Mar 2025

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place !
Stayed 1 night in Feb 2025

10/10 Excellent

Enrique

Like the place embedded in the mountain surrounded by exotic animals. Rooms, pool and restaurant outstanding !!!
Stayed 2 nights in Feb 2025

10/10 Excellent

christina

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Alberto Daniel

Stayed 2 nights in Feb 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, muy limpio y todo el Staf de el hotel, super amables
Stayed 3 nights in Jan 2025

10/10 Excellent

Dave

Travelled with family
Liked: Property conditions & facilities
Assume hotel! Excellent breakfast, cleanness, nice pool and gorgeous views to ocean
Stayed 3 nights in Feb 2025

8/10 Good

Jesse

Liked: Cleanliness
Stayed 6 nights in Feb 2025

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 300 per night. The location is on a cliff, so it’s hell of a drive to get in and out of the area (if you wanna go to the national park or downtown). when we first arrived, the receptionist spent 3 minutes going over the layover of the resort and promised a guided tour will be done with a golf cart, but didn’t happen. When got to the room, the curtain didn’t close and was obviously missing a piece. Called the front desk, who said someone will be over in 10 minutes. Waited 15 minutes for someone to get there, who took a look and said will be back in 5 minutes, and ofc he didn’t come back in time. Obviously I didn’t wanna waste time waiting for them, so I went to the front desk physically, which btw, is also a hell of a hike uphill, the lady told me that she’s working on a solution, but no details and timeline. So I decided to explore the beach, while they are working on a “solution”, meanwhile we’ve already wasted 40 minutes. When we came back from the beach, another 45 minutes later, they were in our room fixing, along with a manager, who basically told us to soilder through the night and will replace a new one next day. And she didn’t mention anything like “I’m sorry” or “apologies.” To make the matter worse, we got locked out twice because they failed to change the batteries. The breakfast is also terrible, linens are dirty and old, there’s no sound isolation, and useless staff. Overall, absolute nightmare and so not worth the money
Stayed 2 nights in Feb 2025