2/10 Terrible
James
Travelled with family and small children
30 Aug 2025
Disliked: Staff & service
I recently booked a room for six people here specifically choosing a room with two queens and one double bed to accommodate my family.
However, upon arrival, we were given a room designed for only three people — with one king-sized bed and a very uncomfortable pullout sofa.
When I explained to the front desk that this arrangement would force some of our group to sleep on the floor, I asked if there was an additional room available. I was told that the hotel was full, there were no extra rooms, and if we weren’t satisfied, we should leave and find another hotel.
At no point was an offer made to resolve the issue through an extra room or a refund or a discount. The price I paid didn’t change with the half sized room.
Later that evening, our key card stopped working, and the same staff member who had told us there were no available rooms then suggested we could move to an identical room across the hall — a room that, like the one we were initially given, was suitable for three people.
At this point, it became clear that the hotel had options to better accommodate us but chose not to act on them. As a result, my sons were left to sleep on the floor, which was incredibly disappointing.
This experience fell far below my expectations for a hotel that should prioritize guest satisfaction. IMO when the difference between what was promised and what was delivered is this significant, compensation should be provided. None was offered.
James
Stayed 1 night in Aug 2025